Long repair times

I am a new Apple user - my Mac Pro arrived three weeks ago. Unfortunatly the was within 2 weeks a hardware malfunction. The help desk was helpfull and referred me to a apple store. There they took the Mac Pro in for sending to the repair workshop. Now I used to have Dell PC's with a repair time of 3-4 days max, which is important as it is our main business tool.
In the shop they told me that the repair time was 2 weeks! Unbelievable - even with apple protection which I bought - two week in which I cann't do my work. Because even a replacement machine was not possible. Hence my quesion: how can Apple pretend to be a premium brand and get away with 2 weeks repair time. I am utterly disappointed and stop the migration from windows to mac in my company of 10 seats.
Or is this abnormal and hsould I take it higher up? Let me know your experience?

For me, backups usually include backup 'systems' as well as for data, system images, parts (RAM, drives, video cards).
Depends on what and why. Hopefully that was a worse case (don't over promise what you can't) or their tests determinded they needed to order parts they don't stock. Mac Pros are not your pro-consumer item.
You probably were told or knew to run an Apple Hardware Test. Now with Lion OS on new machines, the firmware supports a remote network test and OS install - necessary also because you may not have received any OEM DVD with OS and AHT.
And ask here and see if anyone has ideas to help what was happening. And whether it might be software, OS, support for 3rd party software (Adobe etc) or hardware even.
Your Mac Pro by default boots the 64-bit kernel but can boot in 32-bit mode, just needs drivers that support both.
Without knowing more, and normally the Apple (US) Store had lots of the 2.8GHz 4-core models for US$2100 which make a nice affordable system (and very upgradable) - plus those are certified and tested, rebuilt and updated parts as needed, so more affordable and some people prefer Apple refurb'd stock "Specials" even more than new if it is the configuration you need. Or as a 2nd system, not that you should need to.
With a PC, even Dell PSU's and parts often have to be swapped or replaced but maybe the plan and stock for those occasions. (Never owned Dell, but do build a few PCs).

Similar Messages

Are long iphone 5 repair times in Europe to be expected in general?

UPS picked up my working but physically damaged (on the back) iphone 5 on October 28 I expected to have it back in 5-7 days, as Apple advertises its repair cycles. But till now (November 5) the online status is still "Diagnosing product". I don't believe apple repair staff needs from October 30 (arrival of unit in the repair center) until November 5 to find out that it is working fine but needs a new back cover. To help them I also wrote that down when describing the problem.
Today I called customer support in Germany and I got someone on the phone who couldn't explain anything about status with this repair to me. The obvious advise was to wait further on (and hope the best).
Do you have similar experiences? To me that all is a bad surprise and at least I wanted you to know, in case you are considerng making use of apple for a similar repair.

Whoever you talked to was completely misinformed. The repair times are indeed as stated, at least based on everything I've read, and there are loaner phones available. Call Apple Support and ask again. If you get the same misinformation, ask to speak with a supervisor. Or, and probably better, make an appointment at an Apple Store where you can arrange the repair in person:
http://www.apple.com/es/retail/storelist/
Regards.

Why am I experiencing long lag times after installing Mavericks?

I just upgraded from Snow Leopard to Mavericks on my Mac Mini; Why am I experiencing long lag times?

Not enough free disk space can cause the lag times...
Click your Apple menu icon top left in your screen. From the drop down menu click About This Mac > More Info > Storage. Make sure there's at least 15% free disk space.
Do you have anti virus software, MacKeeper, and CleanMyMac installed?
Checked the disk lately?
Launch Disk Utility located in HD > Applications > Utillities
Select the startup disk on the left then select the First Aid tab.
Click: Verify Disk (not Verify Disk Permissions)
If DU reports errors, restart your Mac while holding down the Command + R keys. From there you should be able to access the built in utilities in OS X Recovery to repair the startup disk.
Make sure to back up all important files first before using OS X Recovery.

Fault Reporting and Repair Time

Is it me or is the fault reporting number for BT useless?
I realised our phone line wasn't working at about 20:00hrs in the evening. I live in an area with no mobile signal so drove the few miles needed to get a mobile signal and called 0800800151 to report the fault. After a few minutes following the menus it tells me it is doing a line test and at the end of the line test the automated service tells me there is no fault on the line and hangs up on me. I tried 4 times to find a series of menu options I needed to select to actually speak to someone. At first they told me no fault on the line. After explaining to them (several times) that I had unplugged all extensions, tried several different phones in the main socket only and I still had no dialling tone and that I also tried ringing my landline number but kept getting an error in connection message or number not in service message they agreed there might be a fault on the line and gave me an estimated repair time of 4 working days (not 3 as stated in BT's terms and conditions).
First it took 90 minutes to actually report the fault to a human being.
Secondly when I did talk to a human being they kept asking for an alternative number even though I kept on explaining I have no mobile phone signal at home.
Thirdly they did not tell me they could put a message informing callers there was a fault on my line - when I found this out for myself it took 18hours for the message to appear.
Fourthly 4 working days seems a bit extreme to fix a fault. I was told I would be kept updated online but it continuously says further diagnostic tests are being carried out from the diagnostic test centre (would that be the same diagnostic test centre that told me there was no fault on the line when I was trying to report the fault). Now living in a rural area I would notice if an openreach van was out and about but there is no sign of one so I don't believe anything is actually being done.
Is this the level of service that can be expected in the 21st century?

"BT do not provide or maintain the external network. This is done by Openreach who work for all service providers. BT do not get any special treatment.
Openreach have a backlog of work, so installation and repairs are taking much longer than normal.
Openreach only have to respond to a fault in three days, repairs could take much longer than that, depending on the nature of the fault."
I do realise the above since that seems to be the standard reply here. However, I cannot contact openreach as they are not contactable. BT provide me with a service and BT do not give me this service so therefore I have to deal with them. My point is that the BT call centres are useless - they either provide incorrect information or no information at all and it always takes ages to actually speak to a human being.
The fault has been updated online (although I did not receive an e-mail as it says on the website to tell me there is an update to the fault) and says customer action is required and that I need to book an engineer.
This is all very well but:
1. The next available date for an engineer is 2 weeks in the future.
2. The website says they expect to have the fault fixed by the 4th of september (how is that possible if I need an engineer visit and the next available date is 2 weeks in the future?)
3. If I book a day off work will the engineer actually turn up (I only ask because I speak from experience on the broadband side of things - appointment agreed, I book time off work and then no one turns up). Bet I can't charge openreach (or BT) for a missed appointment and lost earnings for myself but if it is the other way around...........
As for the comment about using a cheap residential grade service - is that not what most people use. Should I be expected to pay for a business total care package or something for a residential home telephone? Would that make a difference (I deal with several total care leased lines at work and one fault took them a year to find)?

HT3964 programs hanging; long wait time

programs hanging; long wait time for 'pie' to clear; reset the smc and still not functioning. pls. help.

Hello, see how many of these you can answer...
See if the Disk is issuing any S.M.A.R.T errors in Disk Utility...
http://support.apple.com/kb/PH7029
Open Activity Monitor in Applications>Utilities, select All Processes & sort on CPU%, any indications there?
How much RAM & free space do you have also, click on the Memory & Disk Usage Tabs.
Open Console in Utilities & see if there are any clues or repeating messages when this happens.
In the Memory tab of Activity Monitor, are there a lot of Pageouts?
https://discussions.apple.com/servlet/JiveServlet/showImage/2-18666790-125104/AM Pageouts.jpg
One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...
PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive
Reboot, test again.
If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode), or Airport, or some USB or Firewire device, or 3rd party add-on,IPmyriadLogin Items window to see if it or something relevant is listed.
Check the System Preferences>Other Row, for 3rd party Pref Panes.
Also look in these if they exist, some are invisible...
/private/var/run/StartupItems
/Library/StartupItems
/System/Library/StartupItems
/System/Library/LaunchDaemons
/Library/LaunchDaemons

Is 4-5 weeks of repair time normal?

My Macbook Pro has a hardware problem. The trackpad got stuck (pressed). Notebook is 10 months old.
I return the notebook to the Belgian reseller (no Apple owned stores iin Belgium yet). They told me I will have to wait 4-5 weeks for repair. They told me that 1 week is lot by the shop itself (transportation), but a month of repair time at Apple would be normal (in Belgium)???
Who can miss a notebook for that long? Ok, I did not buy an extra Apple Care program. But I would be ok with a week, maybe 2 of repair time. I'm not expecting 24hours. But 4-5 weeks?
Reseller says nothing can be done, there are not allowed to give phone numbers. Everybody just has to wait.
So, any possibility to speed this up?
Is this normal?

Would like to do that, but while looking for a contact email address I haven't found anything. When I give my serial number in the support section, I get the message that the 90 days telephone support possibility is over and that I should take contact with my reseller for any issues.
That reseller just says I have to wait and that there is no way to speed things up.
Do you have an email address where I can ask clarification for my issue?

Long load times and poor application performance

We have packaged and deployed Adobe CC using SCCM within my school division. It pushed out fine, but now when we attempt to open Photoshop (or any other CC app) it has unusually long load times. 2-4 minutes. It seems to be hanging at the "Reading preferences" stage. After the application appears to have started, it takes an unusually long time to actually start working in the application (it appears to just hang).

Hello There,
EXE's always bundle additional files because it is a stand-alone entity. And, if the size 9GB then it will surely take time to load all the files. I'll check with the team again on how we can optimize it. BTW, are the videos inserted as slide video or Event video?
Thanks,
Vish

Long Load Times on Graphic Intensive Games

I'm experiencing some absurdly long load times (1-3 hours) with many games (SPORE, Portal, X:3, etc...) that I believe may be related to how graphically intensive they are. Older games with lower graphics quality (WoW, Civ 4, etc...) load up fine.
When I load any newer game the icon appears in the tray and the computer does nothing else for at least an hour, whereupon the program loads and begins playing immediately--often without any further delays or issues.
I also use Boot Camp to run Windows Vista (Ultimate 32) and experience no delays when running SPORE on Windows.
Below are my specs:
Hardware:
Hardware Overview:
Model Name: iMac
Model Identifier: iMac5,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.33 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 2 GB
Bus Speed: 667 MHz
Boot ROM Version: IM51.0090.B09
SMC Version: 1.9f4
Serial Number: QP7121Q** <Edited by Moderator>
Network:
Bluetooth:
Type: PPP (PPPSerial)
Hardware: Modem
BSD Device Name: Bluetooth-Modem
Has IP Assigned: No
IPv4:
Configuration Method: PPP
IPv6:
Configuration Method: Automatic
Proxies:
Proxy Configuration Method: Manual
Exclude Simple Hostnames: 0
FTP Passive Mode: Yes
Auto Discovery Enabled: No
Built-in Ethernet:
Type: Ethernet
Hardware: Ethernet
BSD Device Name: en0
Has IP Assigned: No
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
Proxies:
FTP Proxy Enabled: No
FTP Passive Mode: Yes
Gopher Proxy Enabled: No
HTTP Proxy Enabled: No
HTTPS Proxy Enabled: No
RTSP Proxy Enabled: No
SOCKS Proxy Enabled: No
Ethernet:
MAC Address: 00:17:f2:d4:e8:98
Media Options:
Media Subtype: Auto Select
Built-in FireWire:
Type: FireWire
Hardware: FireWire
BSD Device Name: fw0
Has IP Assigned: No
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
Proxies:
Proxy Configuration Method: Manual
Exclude Simple Hostnames: 0
FTP Passive Mode: Yes
Auto Discovery Enabled: No
Ethernet:
MAC Address: 00:19:e3:ff:fe:81:ea:7a
Media Options: Full Duplex
Media Subtype: Auto Select
Software:
System Software Overview:
System Version: Mac OS X 10.5.3 (9D34)
Kernel Version: Darwin 9.3.0
Boot Volume: MacintoshHD
Boot Mode: Normal
Computer Name: emeldi
User Name: Mike (mike)
Time since boot: 1 day9:05
ATA:
ATA Bus:
MATSHITADVD-R UJ-85J:
Capacity: 423.4 MB
Model: MATSHITADVD-R UJ-85J
Revision: FCQ5
Serial Number:
Removable Media: Yes
Detachable Drive: No
BSD Name: disk1
Protocol: ATAPI
Unit Number: 0
Socket Type: Internal
Low Power Polling: Yes
Mac OS 9 Drivers: No
Partition Map Type: Unknown
S.M.A.R.T. status: Not Supported
Volumes:
SPORE:
Capacity: 368.7 MB
Media Type: CD-ROM
Writable: No
File System: ISO Rockridge
BSD Name: disk1s0
Mount Point: /Volumes/SPORE
Volumes:
disk1s0:
Capacity: 368.7 MB
Media Type: CD-ROM
Writable: No
File System: ISO Rockridge
Audio (Built In):
Intel High Definition Audio:
Device ID: 0x83847680
Audio ID: 23
Available Devices:
Headphone:
Connection: Combo
Microphone:
Connection: Internal
Speaker:
Connection: Internal
Line In:
Connection: Combo
S/P-DIF Out:
Connection: Combo
S/P-DIF In:
Connection: Combo
Bluetooth:
Apple Bluetooth Software Version: 2.1.0f17
Hardware Settings:
emeldi:
Address: 00-17-f2-be-d3-95
Manufacturer: Cambridge Silicon Radio
Firmware Version: 3.1965 (3.1965)
Bluetooth Power: On
Discoverable: No
Requires Authentication: No
Services:
Bluetooth File Transfer:
Folder other devices can browse: ~/Public
Requires Authentication: Yes
State: Enabled
Bluetooth File Exchange:
Folder for accepted items: ~/Documents
Requires Authentication: No
When other items are accepted: Ask
When PIM items are accepted: Ask
When receiving items: Prompt for each file
State: Enabled
Devices (Paired, Favorites, etc):
JabraBT125:
Name: JabraBT125
Address: 00-1a-45-81-c4-f6
Type: Headset
Services: Headset, Hands-Free unit
Paired: Yes
Favorite: Yes
Connected: No
Manufacturer: Cambridge Silicon Radio ($3, $978)
Incoming Serial Ports:
Serial Port 1:
Name: Bluetooth-PDA-Sync
RFCOMM Channel: 3
Requires Authentication: No
Outgoing Serial Ports:
Serial Port 1:
Address:
Name: Bluetooth-Modem
RFCOMM Channel: 0
Requires Authentication: No
Diagnostics:
Power On Self-Test:
Last Run: 6/22/08 3:50 AM
Result: Passed
Disc Burning:
MATSHITA DVD-R UJ-85J:
Firmware Revision: FCQ5
Interconnect: ATAPI
Burn Support: Yes (Apple Shipping Drive)
Cache: 2048 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -RW, +R, +R DL, +RW
Write Strategies: CD-TAO, CD-SAO, DVD-DAO
Media:
Type: CD-ROM
Blank: No
Erasable: No
Overwritable: No
Appendable: No
FireWire:
FireWire Bus:
Maximum Speed: Up to 400 Mb/sec
Graphics/Displays:
ATI Radeon X1600:
Chipset Model: ATY,RadeonX1600
Type: Display
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 256 MB
Vendor: ATI (0x1002)
Device ID: 0x71c5
Revision ID: 0x0000
ROM Revision: 113-xxxxxx-139
EFI Driver Version: 01.00.139
Displays:
iMac:
Display Type: LCD
Resolution: 1680 x 1050
Depth: 32-bit Color
Built-In: Yes
Core Image: Hardware Accelerated
Main Display: Yes
Mirror: Off
Online: Yes
Quartz Extreme: Supported
Display Connector:
Status: No display connected
Memory:
BANK 0/DIMM0:
Size: 1 GB
Type: DDR2 SDRAM
Speed: 667 MHz
Status: OK
Manufacturer: 0x2CFFFFFFFFFFFFFF
Part Number: 0x3136485446313238363448592D3636374433
Serial Number: 0xDB086DDD
BANK 1/DIMM1:
Size: 1 GB
Type: DDR2 SDRAM
Speed: 667 MHz
Status: OK
Manufacturer: 0x2CFFFFFFFFFFFFFF
Part Number: 0x3136485446313238363448592D3636374433
Serial Number: 0xDB086DDC
Power:
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 0
Disk Sleep Timer (Minutes): 0
Display Sleep Timer (Minutes): 15
Sleep On Power Button: Yes
Automatic Restart On Power Loss: Yes
Wake On LAN: Yes
Display Sleep Uses Dim: No
Hardware Configuration:
UPS Installed: No
Printers:
Lexmark All In One:
Status: Idle
Print Server: Local
Driver Version: 1.1.3
Default: Yes
URI: usb://Lexmark/Lexmark%20All%20In%20One?location=1d120000
PPD: Lexmark All In One
PPD File Version: 1.0
PostScript Version: (3011.104) 0
Lexmark All In One-1:
Status: Idle
Print Server: Local
Driver Version: 1.1.3
Default: No
URI: usb://Lexmark/Lexmark%20All%20In%20One?location=3d120000
PPD: Lexmark All In One
PPD File Version: 1.0
PostScript Version: (3011.104) 0
Serial-ATA:
Intel ICH7-M AHCI:
Vendor: Intel
Product: ICH7-M AHCI
Speed: 1.5 Gigabit
Description: AHCI Version 1.10 Supported
WDC WD2500JS-40TGB0:
Capacity: 232.89 GB
Model: WDC WD2500JS-40TGB0
Revision: 20.06C04
Serial Number: WD-WCANY2508218
Native Command Queuing: Yes
Queue Depth: 32
Removable Media: No
Detachable Drive: No
BSD Name: disk0
Mac OS 9 Drivers: No
Partition Map Type: GPT (GUID Partition Table)
S.M.A.R.T. status: Verified
Volumes:
MacintoshHD:
Capacity: 232.57 GB
Available: 11.26 GB
Writable: Yes
File System: Journaled HFS+
BSD Name: disk0s2
Mount Point: /
Volumes:
disk0s2:
Capacity: 232.57 GB
Available: 11.26 GB
Writable: Yes
File System: Journaled HFS+
USB:
USB High-Speed Bus:
Host Controller Location: Built In USB
Host Controller Driver: AppleUSBEHCI
PCI Device ID: 0x27cc
PCI Revision ID: 0x0002
PCI Vendor ID: 0x8086
Bus Number: 0xfd
Built-in iSight:
Version: 1.84
Bus Power (mA): 500
Speed: Up to 480 Mb/sec
Manufacturer: Micron
Product ID: 0x8501
Vendor ID: 0x05ac (Apple Computer, Inc.)
USB Bus:
Host Controller Location: Built In USB
Host Controller Driver: AppleUSBUHCI
PCI Device ID: 0x27c9
PCI Revision ID: 0x0002
PCI Vendor ID: 0x8086
Bus Number: 0x3d
USB Hub:
Version: 1.00
Bus Power (mA): 500
Speed: Up to 12 Mb/sec
Manufacturer: OEM
Product ID: 0x0061
Vendor ID: 0x043d
Lexmark All-in-One:
Version: 1.00
Bus Power (mA): 500
Speed: Up to 12 Mb/sec
Manufacturer: Lexmark
Product ID: 0x0069
Vendor ID: 0x043d
All-in-One:
Version: 1.00
Bus Power (mA): 500
Speed: Up to 12 Mb/sec
Manufacturer: Lexmark
Product ID: 0x0060
Vendor ID: 0x043d
USB Bus:
Host Controller Location: Built In USB
Host Controller Driver: AppleUSBUHCI
PCI Device ID: 0x27ca
PCI Revision ID: 0x0002
PCI Vendor ID: 0x8086
Bus Number: 0x5d
USB Multimedia Keyboard:
Version: 1.00
Bus Power (mA): 500
Speed: Up to 12 Mb/sec
Manufacturer: ALCOR
Product ID: 0x9462
Serial Number: Au9462
Vendor ID: 0x058f
USB RECEIVER:
Version: 25.10
Bus Power (mA): 100
Speed: Up to 1.5 Mb/sec
Manufacturer: Logitech
Product ID: 0xc50e
Vendor ID: 0x046d
USB Multimedia Keyboard:
Version: 1.22
Bus Power (mA): 250
Speed: Up to 12 Mb/sec
Manufacturer: ALCOR
Product ID: 0x9410
Serial Number: Au9462
Vendor ID: 0x058f
USB Bus:
Host Controller Location: Built In USB
Host Controller Driver: AppleUSBUHCI
PCI Device ID: 0x27c8
PCI Revision ID: 0x0002
PCI Vendor ID: 0x8086
Bus Number: 0x1d
USB Bus:
Host Controller Location: Built In USB
Host Controller Driver: AppleUSBUHCI
PCI Device ID: 0x27cb
PCI Revision ID: 0x0002
PCI Vendor ID: 0x8086
Bus Number: 0x7d
Bluetooth USB Host Controller:
Version: 19.65
Bus Power (mA): 500
Speed: Up to 12 Mb/sec
Manufacturer: Apple, Inc.
Product ID: 0x8206
Vendor ID: 0x05ac (Apple Computer, Inc.)
IR Receiver:
Version: 1.10
Bus Power (mA): 500
Speed: Up to 12 Mb/sec
Manufacturer: Apple Computer, Inc.
Product ID: 0x8240
Vendor ID: 0x05ac (Apple Computer, Inc.)
AirPort Card:
AirPort Card Information:
Wireless Card Type: AirPort Extreme (0x14E4, 0x87)
Wireless Card Locale: USA
Wireless Card Firmware Version: Broadcom BCM43xx 1.0 (4.170.46.7)
Current Wireless Network: ACTIONTEC
Wireless Channel: 9
Firewall:
Firewall Settings:
Mode: Limit incoming connections to specific services and applications
Services:
File Sharing (AFP): Allow all connections
Printer Sharing: Allow all connections
Applications:
com.apple.iChat: Allow all connections
com.apple.ODSAgent: Allow all connections
com.aspyr.empireatwar: Block all connections
com.RealNetworks.RealPlayer: Allow all connections
Locations:
Automatic:
Active Location: Yes
Services:
Bluetooth:
Type: PPP
IPv4:
Configuration Method: PPP
IPv6:
Configuration Method: Automatic
Proxies:
Proxy Configuration Method: 2
Exclude Simple Hostnames: No
FTP Passive Mode: Yes
Auto Discovery Enabled: No
PPP:
ACSP Enabled: No
Display Terminal Window: No
Redial Count: 1
Redial Enabled: Yes
Redial Interval: 5
Use Terminal Script: No
Dial On Demand: No
Disconnect On Fast User Switch: Yes
Disconnect On Idle: Yes
Disconnect On Idle Time: 600
Disconnect On Logout: Yes
Disconnect On Sleep: Yes
Idle Reminder: No
Idle Reminder Time: 1800
IPCP Compression VJ: Yes
LCP Echo Enabled: No
LCP Echo Failure: 4
LCP Echo Interval: 10
Log File: /var/log/ppp.log
Verbose Logging: No
Built-in Ethernet:
Type: Ethernet
BSD Device Name: en0
Hardware (MAC) Address: 00:17:f2:d4:e8:98
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
AppleTalk:
Configuration Method: Node
Proxies:
FTP Proxy Enabled: No
FTP Passive Mode: Yes
Gopher Proxy Enabled: No
HTTP Proxy Enabled: No
HTTPS Proxy Enabled: No
RTSP Proxy Enabled: No
SOCKS Proxy Enabled: No
Built-in FireWire:
Type: FireWire
BSD Device Name: fw0
Hardware (MAC) Address: 00:19:e3:ff:fe:81:ea:7a
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
AppleTalk:
Configuration Method: Node
Proxies:
Proxy Configuration Method: 2
Exclude Simple Hostnames: No
FTP Passive Mode: Yes
Auto Discovery Enabled: No
AirPort:
Type: IEEE80211
BSD Device Name: en1
Hardware (MAC) Address: 00:19:e3:df:5e:9b
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
AppleTalk:
Configuration Method: Node
Proxies:
Proxy Configuration Method: 2
Exclude Simple Hostnames: No
FTP Passive Mode: Yes
Auto Discovery Enabled: No
IEEE80211:
Allow Net Creation: Yes
Disconnect On Logout: No
InterferenceRobustness: 0
Join Mode: Automatic
JoinModeFallback: Prompt
MAC Address: 00:19:e3:df:5e:9b
PowerEnabled: 1
PreferredNetworks:
SecurityType: Open
SSID_STR: ACTIONTEC
Unique Network ID: F0FA7942-54E7-409B-A1CA-10B05F3B2EDE
SecurityType: WPA2 Personal
SSID_STR: D Pad
Unique Network ID: A391D57D-A4EC-4B2E-B741-0D6569BD77AB
Unique Password ID: 404D3742-17AA-4C24-A229-7E37725522EA
SecurityType: Open
SSID_STR: linksys
Unique Network ID: FD2A5229-348A-4E90-B4E2-48E4DE62C394
SecurityType: Open
SSID_STR: M and M
Unique Network ID: D980D42A-E76C-4A68-920D-AAC9537C26C9
SecurityType: Open
SSID_STR: default
Unique Network ID: 5A2D9117-3263-46B9-952D-A4463BA5F377
SecurityType: Open
SSID_STR: Sweet Lou's **** Shack
Unique Network ID: FA247542-1EF4-41B6-A242-688E75C85B57
RememberRecentNetworks: 1
Ethernet Adaptor (en2):
Type: Ethernet
BSD Device Name: en2
Hardware (MAC) Address: 00:01:23:45:67:89
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
AppleTalk:
Configuration Method: Node
Proxies:
Exceptions List: *.local, 169.254/16
FTP Passive Mode: Yes
Ethernet Adaptor (en3):
Type: Ethernet
BSD Device Name: en3
Hardware (MAC) Address: 00:10:32:54:76:98
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
AppleTalk:
Configuration Method: Node
Proxies:
Exceptions List: *.local, 169.254/16
FTP Passive Mode: Yes
Volumes:
net:
Type: autofs
Mount Point: /net
Mounted From: map -hosts
Automounted: Yes
home:
Type: autofs
Mount Point: /home
Mounted From: map auto_home
Automounted: Yes
Universal Access:
Universal Access Information:
Cursor Magnification: Off
Display: Black on White
Flash Screen: Off
Mouse Keys: Off
Slow Keys: Off
Sticky Keys: Off
VoiceOver: Off
Zoom: Off

That's old info for the HDD space--I've purchased an external, so my main drive stays plenty free, now.

Long loading time if no internet connection available (VS 2005 Redist)

Hallo forum members!
I've been searching for a solution for my problem for a while - without success. It isn't really a critical issue, but quite annoying anyways.
Here's the problem i'm dealing with: I've developed an .NET application using Visual Studio 2005 and the included Crystal Report classes. When deploying my module everything works as expected, offering a decent performance when loading the Crystal Report assemblies provided by the redistributable package - if an internet connection is available. If the system doesn't offer such a connection (e.g. not properly configured proxy settings) the module takes a huge amount of time to be loaded. An examination (using ProcMon) leaded to the conclusion that the Crystal Report assemblies try to retrieve the system connection settings from the registry in order to establish a connection to the internet. This is done only once when loading for the first time.
Has anyone experienced the same problem? What is this connection used for? Is there a way to suppress this behaviour on systems without a valid internet connection in order to avoid this annoying long loading time?
Thanks on advance for your help.
Greetings,
L.F.

Nothing like a good vacation. And I got your christmas present early :). While you were away we (actually one other customer) figured it out. I have written a note re. the resolution that was supposed to be published yesterday, but it's still not out there, so here it is as I submitted it:
Symptom
When a report is loaded is takes between 150 - 180 seconds to display
This is only reproducible on computers with no internet connection
There are no error messages and the report comes up eventually
Reproducing the Issue
Create a Windows application with the following function calls:
new Report()
report.SetDataSource(dataSet)
The function SetDataSource takes 2 plus minutes to execute
Cause
On SetDataSource() an attempt is made to connect to crl.verisign.com
SetDataSource() uses the framework and as per the Microsoft Knowledge Base specified under "Resolution", it is actually the framework that is attempting the connection
Resolution
Solution is described in this Microsoft Knowlege Base:
http://support.microsoft.com/kb/936707
The following Microsoft article also discusses the issue:
http://msdn.microsoft.com/en-us/library/bb629393.aspx
An alternative workaround to the above is as follows:
Open IE and go to the Tools menu and select Internet Options...
Go to the Advanced tab
Find the Security heading
Under the Security heading find "Check for publisher's certificate revocation"
Uncheck this option
Keywords
long time load crl.verisign.com certificate revoked internet
The note will be published here:
https://www.sdn.sap.com/irj/sdn/businessobjects-notes
and the number will be 1270414
Ludek

Why do I get lots of noise in my photos on the D30 at long exposure times with 100 ISO speed? Help!

So I'm using a Canon D30 (3.1 megapixel). My ISO speed is set to 100, but when take phots at very slow shutter speeds I get a lot of noise. And I mean a lot. Can anybody help?

Long exposure time is the 2nd main way to get noise in an image. Not a lot you can do other than post processing. How long an exposure? Perhaps a compromise like ISO 200 and a shutter that is half as long (twice as fast) would be slightly better if you played around with it. Or perhaps that would be even worse.
Scott
Canon 6D, Canon T3i, EF 70-200mm L f/2.8 IS mk2; EF 24-105 f/4 L; EF-S 17-55mm f/2.8 IS; EF 85mm f/1.8; Sigma 35mm f/1.4 "Art"; EF 1.4x extender mk. 3; 3x Phottix Mitros+ speedlites
Why do so many people say "fer-tographer"? Do they take "fertographs"?

LONG lag time switching from other programs to Flash

(Intec-Mac - OSX - 1.5 GB RAM)
Has anyone heard of this before? Any time I switch from any
other open program to a project in Flash, I get a super long wait
time before I'm able to work with Flash again. The lag time
only happens when switching to Flash (I get the spinning
ball of death while the Flash menus load again -EVERY time!)
This happens no matter if I have just Flash open and I'm
switching from the finder back to it or if I have 15 programs open
at once...
It is super frustrating and slowing down my workflow between
Flash and any other programs! I just uninstalled and reinstalled
hoping it would help but got same result - Any help?

Your best bet at this point in time is more RAM, since the
Flash IDE on
mac is only PPC at this time it runs emulated in Rosetta on
Intel macs,
and I've noticed swap times can be quite slow, this is not
unique to
Flash in my experience, it happens whenever I swap in a
resource
intensive app. Parallels is another prime example - and it is
intel
native.
Adobe engineers appear to have a new found love of the Mac,
so we can
only hope the intel native version ships it will be super
zippy.
John Pattenden
Screentime Media - Flash Tools since 1997
http://www.screentime.com

I recently upgraded to 10.6.7 and Safari 5.05. Safari now has a long load time when you initially boot it up and when selecting a new tab. Other than that it works fine. What can I do ?

I recently upgraded to 10.6.7 and Safari 5.05. Safari now has a long load time when you initially boot it up and when selecting a new tab. Other than that it works fine. What can I do ?

Check Safari / Preferences - Extensions. If you have any installed, turn that off, relaunch Safari.
If it's not Extensions, check for third party Safari add ons.
http://support.apple.com/kb/TS3230?viewlocale=en_US

How do I deal with project bloat? Long Save time is getting worse?

Here are the FB posts I have got about this issue. I tried to paste them neatly but didn't work.
To be honest I am baffled that such an advanced NLE has so many issues. There should be a warning about the Warp Stabilizer messing up a project I had no idea till now.
This was my question to a PP user group on FB.
I am cutting a 60+ minute doc with lots of source material and the project takes a dogs age to save now which is beginning to interrupt my workflow. I would have thought the save would take less time depending on how much work was done since the last save. I suppose working with Proxies might be the solution but I am already 70% done.
Here are the responses
Saving the project file on an SSD might be a good idea.
Your project size is slowing you down. Create a couple of projects, each containing a part of the footage. Organized in bins as needed. Call them footage projects. Create an other project named edit and cut in there. Use the media browser to browse the footage projects. Import what you need and use search bins to keep it organized.
If you didn't transcode your footage before you started the project it could be part of the problem. And like the other post says only having the footage you are currently working on will also help. The claim that you don't have to transcode when working in Premiere is misleading because in most cases when working with many different source codecs transcoding will always improve your computers performance.
I had the exact same experience cutting a 90 min feature with 120 hours of Pro Res 4444 footage. Long save times are caused by project bloat, either by having too many assets loaded or a lot of warp stabilizer effects applied. Transcoding will only affect playback performance and exports - it doesn't sound like it's the problem in this case.
only some codecs (4K GoPro, 6K R3D, lengthy h264/AVCHD clips for example) benefit from transcoding and will be snappier and playback smoother. But transcoding will never ever help the loading or saving time of your project
Don't apply warp stabilizsr to everything. All those coordinates get stored in project file
All I can say is that I worked on a Premiere project in November where my computer spent up to 5-7 minutes scanning through all the different directories with footage after the project was open before I could play back the sequences in my project. I ha...
some of the ftg is in need of stabilization so I did use the warp stabilizer but not excessively. 15 x 3-10 second clips. Is there a way of managing the storage of the coordinates too minimize the hit on the project size?
nope. Try importing existing project into a new project.
I usually stabilize footage in a separate project to avoid huge project files, and export the stabilized result. Then I use the stabilized version in the main project.
I also work with Nested Sequences a lot. Working in short, manageable timelines. When opening a large project, Premiere will find the footage for the active sequence first, so I can start working quickly, while Premiere is still finding the rest of the footage.
Could do your warp stabilizing in AE and export renders of them, then import those renders into your project so the are just media files instead of files with stabilizer tracking points.

I usually stabilize footage in a separate project to avoid huge project files, and export the stabilized result. Then I use the stabilized version in the main project.
That would be something like the advice I would have given
and more likely...
Save heavy duty FX application until after you have locked down your edit. (eg Blurs , Warp, 3rd party FX(MB)
I Create separate sequences or Duplicate Projects for many reasons. eg CC/Grade and
Warp Stabiliser ...definitely. Its even has a slow save impact on After Effects Projects!

Extremely long "reading" times in media browser

We are running CC2014 on 3 edit systems with a shared 10Gbit 36TB Synology NAS. Each workstation has approximately 12TB of local raid storage as well. We shoot P2 primarily and I have a little over 17TB archived on the Synology. Lately, we have had extremely long "reading" times in Media Browser on all the machines. I don't quite understand how Premiere is indexing and displaying as sometimes the "reading" time is relatively quick, ie. under 10 seconds and then other times it can take 3-5 minutes to display clips within a directory.
My Directory Structure is:
Media
     P2 footage
          (P2 folders/ie. cards are all saved with their shoot dates here)
          Our total archive of P2 footage is around 70 cards.
It appears that when Media Browser is pointed to a P2 Card folder it is indexing the entire "P2 footage directory, ie. all 70 cards", rather than just the individual folder containing 1 P2 card's footage. Ist this the case?
Would I get better read speeds in Media Browser if I organized my P2 footage into more directories, ie. by year and quarter or by year and month?
Really need to know how the indexing works. Does premiere cache preview files for each clip and if so, how long are these previews valid. It seems that when I media browse a new P2 Card/Folder, it has forgotten any previous preview files that have been made and cached.
Any explanation or help would be appreciated.
We have copied large numbers of cards/folders from the Synology to our local raids to see if the latency was due to the network but the results are the same when we media browse on the local raid copies.

We are working on this issue. Could you open a support case and submit your
project so we can have support see if it is fixed in a later release?
br
William Wheeler wrote:
Is anyone experiencing long deploy times using Eclipse with the Portal/XML Beans facets...it takes approx 30 mins to deploy our ear file. The ear contains:
3 large schemas projects (using XML Bean Builder facets)
1 Control util project
1 Portal Web Project
1 Ear Project
3 Util projects
Is there some validation options that can be turned off or other actions to speed this up?
Bill Wheeler

1st Gen ipod touch no longer keeping time

As the title says my 1st gen ipod touch no longer keeps time when I let it go completely flat. It keeps resetting itself back to the default time and date. Started happening in the last 6 months. I'm running IOS 2.2.1 never bothered updating to IOS 3 because of a known issue with the volume bar disappearing which I don't think had even been fixed. It hasn't been synced with the itunes for 2-3 years. The laptop with the itunes library for this device hasn't worked for a couple of years and haven't sync my ipod to a new computer due to some of the apps I used and some of my song/video purchases no longer being available and I don't want to risk losing those purchases if doing a factory resets not going to make a difference. Battery life for my ipod is still pretty good, get 3 weeks out of it when I leave it in standby mode using it for an alarm clock and about a week listening to music going to and from work only a few hours playing games or videos but that was never to great to begin with. My Ipod touch does have a cracked screen, but it's been cracked for the last 5 years. No other problems. Is else have this issue? Will factory reset make a difference or is it just something to put up with till my ipod touch dies?

It sounds like the battery is really dying and does not have enough voltage to maintain the time when the iPod shuts off due to low battery.
You can try restoring to factory settings/new iPod and see if that helps.

Long repair times

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