Long text not visible

Hi
I have configured Service Desk for Solution managter. Wen the user create a support message it appears in the solution Manager but i am unable to see the long text that the user has written. How can i cross check it and where the long text appears. How can I resolve it

Hi ,
Then this is something to do with the text determination procedure for your transaction type SLFN.
Check what are all the text ID's in that text field(e.g Description , Log , reply.... etc). Whether for all the text ID's it is blank?
Check what is the text determination procedure assigned to SLFN? In standard SLFN0001 is used.
Then check in the configuration in the path
SAP Solution Manager -> Scenrario Specific Settings ->Service Desk -> Text determination procedure-> Text object -CRM_ORDERH ->procedure (SLFN0001)-> definition of procedure and check the changes column of the texd id's.
If the changes column is selected as 'P' it is an editable field in support message, if it is 'R' then it will be display.
Check for your text determination procedure.
Hope this resolves your problem,
Thanks,
regards,
Srinivas.
You can view the text entered by the person in the trasnaction data tab -> overview. you can verify the data in this field with the data entered from help-> create support message
Edited by: Srini24 on Apr 29, 2010 2:31 PM
Hi Muhammad,
+Also please check if the text determination procedure is defined in your transaction type SLFN. Even if it is left as blank you willhave the field as 'grey'+ in the path
solution manager-> scenario specific settings ->service desk -> general settings->define transaction type->SLFN
please check and confirm.
Award points if issue is resolved.
regards,
Srinivas
Edited by: Srini24 on Apr 30, 2010 1:37 PM

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