Long time iPhone user trying to activate a VZ iPhone for friend and need advise on activating.

I've got a Mac running current versions of everything, the iPhone was plugged into iTunes and is updated, backed up and synced.
It won't activate.
I have tried:
*228
*Activation through VZ website. It recognized her last device and had her iPhone acknowledged as her new device and on the last step said it could not activate. her previous phone is an LG phone with a data plan and her account is compliant with specs ready for the iPhone.
*I called Verizon for tech support and the CSRs are freaking out and reading a provided script and saying there is no available tech support for the VZ iPhone until the 10th and they could not assist me with activation.
I've seen that people with the early delivery have had their phones activated and I'm wanting any advice on what else to try.
*228

ScoopBT wrote:
No.
Should it be off when I am doing something in particular to activate the iPhone and deactivate the LG?
Yes, the old phone must be turned off.
It's like this when replacing any phone on Verizon. If the old phone is on, the process won't work, and you generally get no helpful error message, just Activation Failed. And of course this always happens just when you are desperate to get that nice shiny new phone working!

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