Long wait until activation, but phone line works f...

I ordered a phone line for my new apartment about 2 weeks ago and was given an installation date of 7 June. I then received an email on 29 May telling me that my services had been set up and my phone line has been working fine since then. On the same day I also received an email telling me that my installation had been postponed until 16 June, but like I said, the line was already working fine. Is there any way to speed up this process so I can finally order broadband, as my number isn't showing up in any of the databases?

Hi Robp,
Thanks for posting. I can check what's going on with the installation if you want. Drop me an email with the details to [email protected] and I'll take a look.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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HT4623 when turn imessage on there is a message saying waiting for activation but it doesnt change anybody knows why?

when turn imessage on there is a message saying waiting for activation but it doesnt change anybody knows why?

Hi guys,
I keep getting "waiting for activation" on my iMessage. I can only send/receive iMessage from my email address, NOT my phone number.
I have done all kind of fixing suggestions that I can find online, but nothing works so far.
- Date & time set as automatic (I don't know why this matter, but mine was already set as automatic from the begining)
- Reset network setting
- Changing the DNS to 8.8.8.8.
- Restore to factory setting (from back up & as new iPhone)
- Turning on/off iMessage & facetime
- Sign out/in of apple ID
- Change location from apple ID
- Hard reset/reboot
And many others.
...me too. I'm in Portugal having the same issue!! Hopefuly Apple will give us a solution, shortly...

I have paid activated but it wont work=just tells me to upgrade. Refund m oney $24.99 immediatrely

I have paid and activated-but it wont work-tells me to upgrade-I have only bought today. Please refund money $24.99 immediately

This better be resolved for me within 1 hour. I go on the air live in California then. I will be talking about this on the air and telling people to flood your phones and emails with complaints. I tried to call your phone support but a 4 HOUR hold time?????? Are you for real? Obviously this company has no clue. I suggest you look at my order number of AD006664058 and get this situation fixed IMMEDIATLEY.
I know I didn't spent several hundred dollars like other people did but to buy a service and be told that you can't use it for over 24 hours is bording on insane and customers will not stand for it. And neither will my listeners.

HT1222 my iphone 4s screen black but phone is working what should i do now

i have problem with my iphone 4s it's screen black but phone still working as usaual i try power butten and home butten but still have problem

Hi krishna706,
Thanks for visiting Apple Support Communities.
If your iPhone is working but the screen is dark, try these steps next:
While connected to the iPhone charger, try to reset the iPhone.
Try to restore your phone and set it up as new.
You can find the article with these steps here:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Best,
Jeremy

HT4061 I have cracked screen on my I-phone 5 but phone is working. Can you replace the screen?

I have cracked screen on my I-phone 5 but phone is working. Can you replace the screen?

You need to take it in to Apple and ask them. Accidental damage is not covered by the warranty, so you may have to pay for the replacement.
If you have AppleCare+ on the iPhone, you are entitled to two accidental damage claims, for a fee.

HT201269 if your i phone 5 screen was destroyed but phone still works how do you transfer contacts and photos form old phone

My i phone 5 screen shattered yesterday, but phone still works. Is there a way I can still retrieve my contacts and photos from my other phone?

Yes, if it's an iPhone that support iCloud and the photos are in the iPhone 5 Camera Roll.
The other photos albums should be in your photos library on your computer.

Unable to get phone line working - next appointmen...

Hi
I moved home a few day before Christmas and the phone and broadband were due to be activated on the 7th January which was fully understandable.
Nothing happened on that day so after calling the helpdesk I was told it should be done on the 9th.
On the 9th , for a while we had a dial tone but not able to make any calls as if it wasnt fully activated.
After waiting a further 24 hours I spent ages trying to get a straight answer from India without success. they kept saying there was an issue at the exchange but could not clarify the full issue. They were on hold themselves trying to get to BT openreach.
We have now lost the dial tone and all it says is 'check phone line'
I have chased them again since without any real outcome.
The helpdesk called me yesterday to say I need to re-book an exchange engineer and the first available date is over a month away!
After a lot of pushing they finally admitted that the delay has been caused by the need to get traffic lights installed to allow the engineer to get to the roadside junction box. I'm not entirely sure where this box is but I have found one within 500 yards of my home and there is certainly no need for lights as te van can be parked on the grass verge. I have a screen gra from Google earth to back this up.
I would really appeciate some help in getting to the bottom of this matter as I feel I am being fobbed off.
Regards
Mark

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

IMessage & FaceTime waiting for activation (no phone number, only email is showing)

I had a new SIM card from work so tried it out in my iPhone, and then returend back my orginal persoanl SIM card. Since then, iMessage and Facetime is stuck waiting for activation, and trying to verify my wrong number (the SIM I removed). email (Apple ID) is working on both, but strangly it was stuch for days trying to verfiy the wrong SIM (phone number) I had already removed, not the SIM inserted in my iPhone. I tried everything:
- Eject and insert SIM card.
- Turn iMassage OFF and ON again
- Turn Facetime OFF and ON again (then kept it OFF till i reslove iMessage)
- Updated my Apple ID account and in APP STORE to have my correct phone number.
- REST all settings
- REST all Content & Settings
- REST Netwrok Settings
Now, after a Factory REST through iTunes, my wrong number had been finally removed. However, my correct number is not showing up at all in iMessage or Facetime, stuck waiting for activation (only email works in both)
Any one out there with a fix? please?

Have you tried all of the following:
If you still can't send or receive iMessages
To send and receive iMessages, your device must have a valid cellular or Wi-Fi data connection.
iOS: Troubleshooting Wi-Fi networks and connections
iOS: Troubleshooting cellular data
Ensure that iMessage is turned on in Settings > Messages.
iMessage registration validates your Apple ID for use with iMessage. If you are unable to activate iMessage, try the following:
Sign in to iMessage on your device using a valid Apple ID. After you validate the email address for use with iMessage, other iMessage users can connect to you using that email address. If you encounter issues registering or using an Apple ID account:
Ensure you have an active Internet connection.
Verify that you are using a valid Apple ID at myinfo.apple.com. You can also create an Apple ID or reset your password from this webpage.
Ensure that your date, time, and time zone are set correctly. If your country has recently made a daylight saving time (DST) change, it may be necessary to manually set the time zone to one that matches your local time.
Check that your email address is verified in Settings > Messages > Receive At.
If Settings > Messages > Receive At shows your email status as "verifying," follow the instructions in the verification email that was sent to complete the process.
Toggle iMessage off and on in Settings > Messages.
iPhone automatically registers your phone number for use with iMessage during activation. If you encounter issues activating or using iMessage with your phone number:
Verify that you are connected to a cellular network.
Toggle iMessage off and on in Settings > Messages.
If you are unable to activate iMessage on a device after remote wiping it, wait at least 24 hours and try again.

IMessage waiting for activation. Phone number not listed in Send and Receive at?

I'm going to try to be as descriptive as possible, as I'm not too sure what else I can possibly do to resolve this issue.
3 or 4 days ago I requested a number change through my provider. Not knowing that I had to turn off iMessage whilst waiting for the change to occur, I left it on.
Later that day my friends were complaining that I was sending them texts from two different numbers, one being my new number, one being my old number. The thing is, I'm using the exact same SIM card and it's a little unusual to have two numbers for one SIM. I then realised that iMessage is ONLY registering my iTunes e-mail address and OLD phone number as an option to 'Send and Receive at'. I have spoken to Optus (my provider in Aust.) and Apple, I have gone into an Apple store, had the phone replaced, restored newtwork settings, restored phone altogether, turned on/off iMessage and Facetime, checked date and time, made sure my correct number is listed in Settings > Phone, etc etc etc I've done EVERYTHING listed in all forums that I've read from people experiencing this same issue.
I can choose to select my old phone number in iMessage, and can then send messages to others using iMessage from the old number, and if I switch it off, I'm then using SMS to send messages, and it's from my new number again! It's very frustrating not having all features on my phone working correctly.
If I switch iMessages and Facetime on, not using my Apple ID to sign in, it simply says 'waiting for activation' and after a few hours, tells me it was unsucessful and to try again. I'm all out of options now, Optus don't know what to do, Apple don't know what to do and I don't know what else to do! It's been 4 days! Someone please help!?

Just thought I'd let everybody know how it finally got resolved 1 week later!
After trying absolutely everything, and I mean EVERYTHING that Apple support, apple forums etc told me to do, the only thing that worked was turning iMessage off, waiting for at least 24 hours at then turning iMessage back on.
It activated itself within a few minutes, no dramas at all!
Hope this helps!

How long does it take for phone to work on the day of new billing cycle

i was wondering because it just became the 12th where im at in california and i went over last month on my billing cycle how long does it take for the phone to work at the start of the new day?

You would most likely need to talk to your carrier to get the answer to that. The carriers that I have used would charge for overages rather than dropping service for the remainder of the billing period but if your plan is different than that you would either need to talk to the carrier or provide more information on the carrier an the plan so someone here who has the same plan may help.

Phone screen NOT working but phone IS working

Like the subject says, my screen is not working, but phone works fine.
I was able to guess the 'turn on USB storage' button and I got everything backed up.
I didn't drop or let my anger loose on the phone =P.
This is my 3rd replacement phone! I read another thread on the first page of someone complaining they are on their 4th phone. Prior to that reading, I was hoping I could upgrade or convince them to give me a NEW phone rather than a used. I guess that won't be happening.
I also tried all sorts of battery pulls including waiting 30min before I put it back in...none of this worked.
So I guess my best bet atm is to take it in to the store?
Thanks!

I am on my second Droid. The first one was damaged due to me dropping it. I have insurance and had a replacement sent to me. A month later I get the BSOD Black or Blank Screen of Death. I did the battery thing as well as a hard rest and nothing.
I am three months away from an upgrade and I am starting to think of downgrading to just an ordinary phone.
It seems that smartphones are too problematic and require dealing with multiple parties i.e Verizon, Motorola, and the Insurance company for the phone.

HT1212 my screen is broken but phone still works but have a pass code onit how do i sync the phone when its locked and unable to unlock

hi
i have an iphone 5 and the screen is broken looks as if the phone is off, but the phone still works if sum1 rings me i can answer it aslong as i have earphones in,
but i need to sync it to itunes and it would let me as i have a passcode onit is their anyway around this preblem
cheers
ash

There is no way out of the problem unless you have previously synced it with a computer. If you Restore the phone on the last computer it synced to it will remove the passcode and restore the contents, but if you don't have access to that computer there is no way to recover the contents of the phone.

Help! Dropped phone, screen is black but phone still works...

I dropped my iPhone 4S today and the screen went black (thankfully it didn't shatter), but the phone still works perfectly fine. I can still touch it and everything; unfortunately I obviously can't see what I'm doing because it's black. Another problem is that my lock button has been broken/jammed for a while, so I can't try to reset it with holding the home button and lock button, which I've heard could work.
Is there something I can do myself? Or should I just bring it to an Apple store? Even then, can they fix it or is my phone done for good?

See your other post on this Topic
https://discussions.apple.com/message/24412803#24412803

Office 365 subscription active, but doesn't work

hi
i bought a subscription through microsoft office 360. it says the skype is active. but its not allowing me to use it. could you tell me what im doing wron

Hi and welcome to the Skype Community,
Please check the list of countries included in the Office 365 Skype subscription here to verify the destination you are trying to call is covered: http://www.skype.com/en/offers/office365/
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

I used to be able to send IMessages now it says in message settings "waiting for activation". IMessages was working until all of a sudden my phone has reverted back to sending normal SMS. I have tried lots of things but to no avail. Please. Help...

I used to be able to send I messages from my iPhone 4 now in settings it's telling me "waiting for activivation". I have tried lots of things to resolve this but to no avail. Please help....

If you are getting Siri when you double tap, then your home button must be sticking. Siri comes up when you hold the home button. Try tapping quickly twice. When that happens, the multi-tasking list comes up and you will see the app icon and then a thumbnail, or reduced size view of the app above it. You put your finger on that thumbnail and swipe upwards with your finger.
For that issue, you might want to do a reset of the phone. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. The phone will reboot. This will not affect your data.
To be honest, your novel is a little difficult to read, and I think you put too much information in there, and a lot of it is unnecessary. Be to the point and just add information necessary to understand the issue.

Long wait until activation, but phone line works f...

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