Long way from the exchange, troubleshooting help p...
Hi there, I'm hoping some of you good people can help me understand what's going on with my internet connection. I am afraid I am not technical at all, so please bear with me!
I live 7.9 kilometres from our local exchange up a little twisty valley, so have always been resigned to it not being the best broadband connection. However, I play a MMO, and recently have experienced quite a lot of lag / latency, so started to troubleshoot. I posted a couple of traceroutes to the offending ISP on the gaming forum and several folk suggested that my hops on the BT side looked extremely high. My second hop can get up to 1.8 seconds! However it only appears to be like that when I am actually logged on in game. If I do a traceroute to the server without being in game it comes out as lower.
I have done a Quiet Line test as suggested and it's pretty hummy / crackly. I often have to ask people to speak up when making calls.
I suppose what I'm after is an understanding of what's going on here - and if there is anything I can do to get BT to improve it? Last time I called to complain about a slow connection the chap on the Helpdesk suggested I was being throttled and he did something to change it but given I found out after the call that my husband had merrily left podcasts downloading on a PC I didn't know was on and that was what used up the bandwidth I don't really have much confidence in what I was told!
Here's my ADSL stats:
Line state
Connected
Connection time
3 days, 18:10:37
Downstream
1,280 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
6.4 dB / 11.0 dB
Line attenuation (Down/Up)
63.5 dB / 31.5 dB
Output power (Down/Up)
16.2 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
624473 / 480
CRC Errors (Down/Up)
7128 / N/A
HEC Errors (Down/Up)
N/A / 236
Error Seconds (Local)
5316
Here's my BT Speedchecker stats
Download speed 0.96
Upload speed 0.35
ping 61.5
Download speedachieved during the test was - 0.98 Mbps
For your connection, the acceptable range of speeds is 0.2 Mbps-1 Mbps.
Additional Information:
Your DSL Connection Rate :1.28 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1 Mbps
Traceroute to the offending gaming server during a period of high latency in game:
Tracing route to 74.201.106.23 over a maximum of 30 hops
1 82 ms 77 ms 98 ms BThomehub.home []
2 1727 ms 1471 ms 1382 ms 217.47.109.186
3 1940 ms 2188 ms 2366 ms 217.47.109.161
4 459 ms 556 ms 668 ms 213.1.69.230
5 2382 ms 2600 ms 1795 ms 213.120.162.69
6 2039 ms 2290 ms 2337 ms 31.55.165.109
7 2555 ms 2566 ms 2440 ms acc2-xe-4-1-2.mr.21cn-ipp.bt.net [109.159.250.240]
8 509 ms 517 ms 516 ms core1-te0-13-0-0.ilford.ukcore.bt.net [109.159.250.137]
9 564 ms 587 ms 581 ms peer2-xe-4-2-0.telehouse.ukcore.bt.net [109.159.252.49]
10 618 ms 661 ms 668 ms t2c3-xe-2-1-2-0.uk-lon1.eu.bt.net [166.49.211.192]
11 706 ms 703 ms 716 ms 195.66.224.130
12 906 ms 933 ms 916 ms vb1042.rar3.nyc-ny.us.xo.net [207.88.13.202]
13 1008 ms 1031 ms 1012 ms ae0d0.mcr1.cambridge-ma.us.xo.net [216.156.0.26]
14 1049 ms 1059 ms 1055 ms ae1d0.mcr2.cambridge-ma.us.xo.net [216.156.1.14]
15 1121 ms 1103 ms 1108 ms 209.117.103.10
16 1204 ms 1247 ms 1232 ms border1.te8-1-bbnet2.bsn003.pnap.net [63.251.128.107]
17 1282 ms 1284 ms 1321 ms turbine-7.border1.bsn003.pnap.net [64.95.76.202]
18 1368 ms 1363 ms 1374 ms 74.201.102.170
19 * * * Request timed out.
Traceroute to the gaming server when running OK in game and logged in to gaming server
1 31 ms 97 ms 104 ms BThomehub.home []
2 1819 ms 1803 ms 1780 ms 217.47.109.186
3 40 ms 43 ms 43 ms 217.47.109.161
4 398 ms 424 ms 43 ms 213.1.69.230
5 510 ms 242 ms 46 ms 213.120.162.69
6 509 ms 158 ms 41 ms 31.55.165.109
7 502 ms 313 ms 43 ms acc2-xe-4-1-2.mr.21cn-ipp.bt.net [109.159.250.240]
8 214 ms 59 ms 55 ms core1-te0-3-0-13.ilford.ukcore.bt.net [109.159.250.152]
9 135 ms 64 ms 61 ms peer2-xe-4-2-0.telehouse.ukcore.bt.net [109.159.252.49]
10 50 ms 53 ms 48 ms t2c3-xe-2-1-2-0.uk-lon1.eu.bt.net [166.49.211.192]
11 276 ms 53 ms 52 ms 195.66.224.130
12 597 ms 144 ms 138 ms vb1042.rar3.nyc-ny.us.xo.net [207.88.13.202]
13 144 ms 143 ms 680 ms ae0d0.mcr1.cambridge-ma.us.xo.net [216.156.0.26]
14 615 ms 326 ms 128 ms ae1d0.mcr2.cambridge-ma.us.xo.net [216.156.1.14]
15 179 ms 134 ms 131 ms 209.117.103.10
16 450 ms 131 ms 130 ms border1.te8-1-bbnet2.bsn003.pnap.net [63.251.128.107]
17 506 ms 261 ms 144 ms turbine-7.border1.bsn003.pnap.net [64.95.76.202]
18 557 ms 142 ms 141 ms 74.201.102.170
19 * * * Request timed out.
20 * * * Request timed out.
Traceroute to bbc.co.uk for contrast
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\LisaLaptop>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.244.18]
over a maximum of 30 hops:
1 34 ms 99 ms 99 ms BThomehub.home [192.168.1.254]
2 46 ms 40 ms 40 ms 217.47.109.186
3 40 ms 40 ms 39 ms 217.47.109.161
4 120 ms 132 ms 74 ms 213.1.69.230
5 77 ms 41 ms 41 ms 213.120.162.69
6 140 ms 143 ms 121 ms 31.55.165.109
7 38 ms 39 ms 39 ms acc2.10GigE-7-2-0.mr.21cn-ipp.bt.net [109.159.25
0.224]
8 55 ms 63 ms 49 ms core2-te0-12-0-4.ealing.ukcore.bt.net [109.159.2
50.135]
9 45 ms 61 ms 47 ms peer2-xe-4-2-0.telehouse.ukcore.bt.net [109.159.
252.49]
10 102 ms 83 ms 84 ms 194.74.65.42
11 * * * Request timed out.
12 * * * Request timed out.
13 58 ms 53 ms 48 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
14 48 ms 48 ms 47 ms 132.185.255.149
15 138 ms 156 ms 168 ms fmt-vip72.telhc.bbc.co.uk [212.58.244.18]
Trace complete.
C:\Users\LisaLaptop>
Traceroute to gaming server without being logged in
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\LisaLaptop>tracert 74.201.106.23
Tracing route to 74.201.106.23 over a maximum of 30 hops
1 66 ms 106 ms 80 ms BThomehub.home [192.168.1.254]
2 538 ms 282 ms 48 ms 217.47.109.186
3 44 ms 39 ms 39 ms 217.47.109.161
4 58 ms 84 ms 84 ms 213.1.69.230
5 193 ms 40 ms 41 ms 213.120.162.69
6 682 ms 140 ms 53 ms 31.55.165.109
7 40 ms 474 ms 421 ms acc2-xe-4-1-2.mr.21cn-ipp.bt.net [109.159.250.24
0]
8 473 ms 306 ms 57 ms core1-te0-3-0-13.ilford.ukcore.bt.net [109.159.2
50.152]
9 273 ms 49 ms 49 ms peer2-xe-4-2-0.telehouse.ukcore.bt.net [109.159.
252.49]
10 145 ms 52 ms 68 ms t2c3-xe-2-1-2-0.uk-lon1.eu.bt.net [166.49.211.19
2]
11 292 ms 51 ms 70 ms 195.66.224.130
12 623 ms 125 ms 126 ms vb1042.rar3.nyc-ny.us.xo.net [207.88.13.202]
13 253 ms 129 ms 139 ms ae0d0.mcr1.cambridge-ma.us.xo.net [216.156.0.26]
14 126 ms 127 ms 126 ms ae1d0.mcr2.cambridge-ma.us.xo.net [216.156.1.14]
15 144 ms 142 ms 144 ms 209.117.103.10
16 776 ms 708 ms 238 ms border1.te8-1-bbnet2.bsn003.pnap.net [63.251.128
.107]
17 137 ms 125 ms 598 ms turbine-7.border1.bsn003.pnap.net [64.95.76.202]
18 140 ms 141 ms 590 ms 74.201.102.170
19 * * * Request timed out.
20 * * * Request timed out.
21
Hope you can help!
Opps, sorry, I mean 7.9 kilometres. OP corrected. Still, based on the kitz speed calc giving an estimated line of 4.6 km it's a decent line, right? (http://www.kitz.co.uk/adsl/max_speed_calc.php is what I mean).
I've put a call in to 151 - the guy at the call centre couldn't find a fault but I have an engineer coming on Wednesday to check it anyway as it shouldn't hum and crackle as badly as it does. In the course of that he got me to take off the front plate of the master socket and there isn't a test socket at the back, just a pile of wires. It's an older master socket with the sockets in the middle, and there's two of them as historically the house had two phone lines, but one is not currently used.
The master socket is in a wildly inconvenient place for anything so we run using TP-links to send it through the wiring - the plugs are I think 500 mb and the boxes that talk to them (sorry, really not technical) are I think 1G. I appreciate this isn't ideal but the layout of the house and the thickness of the walls makes anything else impossible. The laptop I use for gaming is wired into one of these plugs.
How would I change the latency settings? I have a HomeHub 2 - is it something I do on that?
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