Longer running export to Excel after BW7.3 upgrade & HANA migration

Experts -- I'm curious if anyone has encountered issues with longer running exports to excel from Web Analyzer after they upgraded to BW 7.3 and/or migrated to BW HANA?
We have encountered a very elusive issue with our users running into this issue where the export either hangs or returns a series of error messages. OSS has not been of help as the issue is unable to be consistently reproduced.
If you have any thoughts or ideas please feel free to contribute.
Thanks
Justin

Hey Sebastien - Thank you for the response. I work with Justin and can provide the additional information here:
By export what we mean is that users running BEx reports from our web portal are clicking on the 'Export to Excel' button and it is taking an extremely long time. This is happening even when the report result set is relatively small. We never had any issue prior to the upgrade.
There have been a few error messages reported, but this "Open Dialog" error is the most frequent.
We are very familiar with the 500,000 cell limit and these error are taking place on report output well below that limitation.
These reports do not use hierarchies.
Prior to 7.3 we were using 7.0 EP1 SP7
We appreciate any help or suggestions.
Thank you

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