Looking for a reason to stay with Verizon as my monthly plan cost has increased dramatically in the past year. Forced to change plan at last upgrade, and lines that used to be $10/mo are now $30/mo.  I cannot afford this any longer.

When I last upgraded, I was told that my current plan (unlimited data was no longer an option) was obsolete.  I had to go with the family plan and choose a data plan.  Also, the non-smartphones on the account are now $30/mo rather than $10 as they used to be.  The cost of service has increased dramatically in the last 18 months.  Why, when other services are offering unlimited data and less expensive monthly lines, does Verizon not offer this to at the very least, long-time, loyal customers?

RC like myself do not work for Verizon wireless.
We are customers like yourself.
However his reply was 100% spot on. You may not like his answer but not liking it does not change the accuracy of it.
If you purchased at full price the unlimited data would have stayed.
But when people say upgrade they normally mean a free phone or greatly reduced phone with a two year contract.
The plan change was not necessary unless you purchased smart phones. If you were buying clam shell basic phones only then no plan changes should have been done.
You had 14 days to back out of the deal. Because you did not do so does not mean Verizon did not explain all your options.
You can port out and have Sprint or T-Mobile refund your early termination fees. I read this morning AT&T is also doing this on a limited basis.
Or you can go to Boost mobile or Net10 or Cricket prepaid all you can eat unlimited talk, text and data.
Also look at consumer cellular they may be just what you need.
They range from $10 to $50 check them out.
Good Luck

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