Looking to switch from Virgin Media to BT but need...

My new built house has an XNTE situated at the front of the house so have no ideal where the "master socket" will go. In the house there are about 6 phone plugs each square and mirror finished. Currently the VM router is in first floor lounge to the front (large 3 story house) and this lounge is rarely used for tv, gaming etc...Ideally I would like the BT router in my rear ground floor extention where most of the BT tv will be watched and so my PS3, Wii U get direct etherent connection to the BT hub. Problem is if wired from the front XNTE, externally via the wall would need about 20-25 metres of cabling- not ideal is it?
I'm looking to get Bt infinity 2 with 76meg.
A compromise would be having the router same locale as the VM router on first floor lounge and have the BT vision box downstairs connected via powerline adaptors whilst also connected to the PS3, Wii U. Currently I get half the speeds via powerline adaptor to the actual full speed when connected directly, which is 30 and 60 meg. Would this setup give me sufficient speeds for online gaming, watching HD content via BT's broadband.
Could someone give me advice on which setup is best or if it doesn't matter(bear in mind I want the best speeds for Bt tv, Ps3) :-
-router first floor with downstairs, powerline plug connects BT Vision, PS3 and Wii U,
-router ground floor connected to BT Vision, PS3, Wii U with powerline plugs upstairs for wi-fi, pc...
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The Openreach engineer may/will just bypass the xNTE and fit a new master socket. He should fit this where you want. It may be possible to turn one of your phone sockets into the new master socket. Obviously you will need to discuss the best options with the engineer.
If the modem can not be installed in the extension room and you are prepared to run Ethernet cable outside using CAT6 you will not get any drop in speed up to 100 meters so you could have your Homehub router in your ground floor extension. This would be a better option than powerline adaptors, which as you have found do loose speed.
If you have to use Powerline adaptors then make sure they are at least the 500Mbps ones and preferably 1Gbps one.

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Switching from Virgin Media..

Hey, I'm switching from Virgin Media very soon because of their dreadful customer service and looking around BT Infinity is in my area so i thought why not. But the reason why im posting is that I've been on NTL/Virgin Media for about 8 Years, but before that i had a BT phoneline.
When i got in contact with somoneone at a BT Call centre they said I would have to pay a £130 fee to change my line BACK to BT, i told them i used to be a BT customer but they said I still have to pay the full amount. Seeing as I've been a BT customer in the past, does that make my line still BT? I really dont want to have to fork out £130 at this time of the year.
TL;DR - Been a former BT customer but currently on Virgin Media, switching back to BT for Infinity Broadband and not sure if i have to pay the BT Line installation fee.
Thanks alot in advance
- Cam

have you contacted the sales team, to find out if they can do you a special offer?
you will be safe and secure with Bt's call centre, as it is in India, and their dedicated staff are not permitted to deviate from their scripted diagnoses, so although slow, they will get to solve any problem when it arises.
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Switching from Virgin Media to BT

Hello
I've been a BT landline customer for over 20 years but my internet providor has always been NTL and then Virgin through cable. I would have chose ADSL but for years when performing speed checks I was only able to reach 4-8MB, apparently due to poor telephone lines. I think BT said I would have to pay if I wanted new lines put in but I cannot remember.
I would like to switch from my 50MB (recently upgraded to 100MB) to BT Infinity2. When entering my phone number it says I can get 48.8MB. I would like to know more information about this.
1. Would BT install a fibre line for me without charge? Would/could they use the existing cable line in my house by NTL/Virgin?
2. I already have a landline tariff but when selecting a package for broadband it says I must pay an addition 12.50 for a telephone line.
3. If Infinity2 is not using telephone lines why would one need to buy a telephone line/pay for line rental anyway?
4. I am utterly annoyed with Virgin Media forcing us to use their Superhub routers - the coaxial cable plugs straight into the router and the routers firmware is appalling. I would prefer, although not necessary, to use my own router. Would this be possible? If so, what type of router would I be looking for? For virgin, it was a "cable modem router".
5. If BT install their own lines, would they still need the 'MAC address' from virgin? I saw this written in the "switching to" articles and I first assumed this meant that it was possible but to use existing virgin media lines for BT, until I realised that MAC addresses are needed to switch between providors on ADSL lines
6. What type of support does BT provide for its infinity2 customers? Are the call centres in the UK? Is the support line a chargable call?
7. I'm wondering out of curiousity, can consumers on infinity2 get rDNS or buy additional IP addresses?
Apologies for the mundane questions and many thanks in advance.
Solved!
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iahmed wrote:
Hello
I've been a BT landline customer for over 20 years but my Internet provider has always been NTL and then Virgin through cable. I would have chose ADSL but for years when performing speed checks I was only able to reach 4-8MB, apparently due to poor telephone lines. I think BT said I would have to pay if I wanted new lines put in but I cannot remember.**If you already have a BT line, then that's all you will need**
I would like to switch from my 50MB (recently upgraded to 100MB) to BT Infinity. When entering my phone number it says I can get 48.8MB. I would like to know more information about this. ***The actual speed that you get with Infinity is dependant on a number of issues including distance to you local cabinet and line quality. The BT estimate is usually quite conservative***
1. Would BT install a fibre line for me without charge? Would/could they use the existing cable line in my house by NTL/Virgin? ***The NTL/Virgin coax cable would not be used, it would use the existing BT line that you've mentioned***
2. I already have a landline tariff but when selecting a package for broadband it says I must pay an addition 12.50 for a telephone line. ***If you've already got a BT line that you pay for then you should only be paying the rental once***
3. If Infinity2 is not using telephone lines why would one need to buy a telephone line/pay for line rental anyway? ***For BT Infinity a BT phone line is a mandatory part of the product offering***
4. I am utterly annoyed with Virgin Media forcing us to use their Superhub routers - the coaxial cable plugs straight into the router and the routers firmware is appalling. I would prefer, although not necessary, to use my own router. Would this be possible? If so, what type of router would I be looking for? For virgin, it was a "cable modem router". ***You can use any standard cable router that supports PPPoE, but BT do supply a wireless router called the Home Hub 3 which is fine for most people if perhaps not the most feature rich of devices***
5. If BT install their own lines, would they still need the 'MAC address' from virgin? I saw this written in the "switching to" articles and I first assumed this meant that it was possible but to use existing virgin media lines for BT, until I realised that MAC addresses are needed to switch between providers on ADSL lines ***I see no need for a MAC in your scenario**
6. What type of support does BT provide for its infinity2 customers? Are the call centres in the UK? Is the support line a chargeable call? ***BT use overseas call centres, which I would have to say are the weakest part of the offering***
7. I'm wondering out of curiosity, can consumers on infinity2 get rDNS or buy additional IP addresses?
***There is no static IP Address offering for infinity, but Dynamic DNS does work fine***
Apologies for the mundane questions and many thanks in advance.
See answers in line, and bear in mind the following...
There are two possible technology types for Infinity- Fibre to the Premises (FTTP) & Fibre to the Cabinet (FTTC) and it looks like your area uses the latter. in this case you are still using the existing BT copper telephone cable to your house, but new larger green cabinets will have been installed locally which your phone line will be connected to. These cabinets are then connected back to the exchange using fibre optic cable the fact that the distance to the cabinet is much shorter than the exchange means that much high speeds can be obtained in conjunction with the fact that the technology is VDSL rather than ADSL
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How do I go about porting number from Virgin Media...

Hello,
Have placed an order with BT for Broadband and Calls and was allocated a new telephone number. I would now however like to port my telephone number over from Virgin Media to BT to save fiddling about giving everyone a new number for the second time in the space of 6 months.
So how do I port my number from VM to BT and how long does it take?
Thanks

Still have the vm phone account...
What a mess bt have made though, title is wrong, name spelt wrong, orders duplicated and some cancelled and to be honest I dont hold many hopes about my phone service been active tommorow.
I think it may be best to cancel all orders that BT have listed and start again, we've had this problem before- when BT edit orders and they fail on the day of activation as someone made a **bleep** up.
I'll phone up and sort it all out now...

Porting number from Virgin Media to BT - how to do...

I am looking at moving from Virgin as my bill is currently too expensive, I have seen one of BT phone/ infinity and TV deals which are much cheaper, the only thing I am concerned about is if I can move/port my number from Virgin?. I have not yet cancelled my Virgin contract and not signed up to BT yet.
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Way better where I live ( NE London) Was on Virgin 60 - lucky to get 5- 10Mbps evenings and weekends. getting solid 74.9 since I joined BT.
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So I decided to transfer back to BT from virgin media after 2 years. The virgin broadband had become very slow during peak hours and wanted to see if BT was any better, which it has been so far. I used the BT website to initiate the transfer then a couple of days before the transfer I called up virgin to confirm that my broadband and phone services would be cancelled.
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You can't transfer cable broadband to BT. You have to cancel the cable and have a new connection for the BT broadband.
BT did not need to transfer an existing installation because there was no existing installation using their infrastructure. A transfer would only apply to a connection via the BT phone line.
It sounds like all you have done is transfer the phone number to BT.
You need to take this up with Virgin, for some reason they did not cancel your broadband account with themselves.

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Hello. Im thinking of leaving Virgin Media and switchover to BT Infinity.
Im wondering what are the total costs - I want BT Infinity broadband with unlimited usage.
I got 2 sockets in my house, not sure if it belongs to BT or not as it doesnt say anything on the sockets.
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Hi Arkash
In THIS POST I gave my situation..... which I arranged by phoning BT. However check to see any offers (eg 3 months free etc) are still available thru a telephone order or are they just for online orders.
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Port number from Virgin Media Line to BT?

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I have two lines in my house, a virgin line and a bt line. Is is possible to transfer the number from the virgin line to the BT line without risk losing it? Its my main number and I have had for 25 years, but I only need one line in the house and I would prefer that to be the BT line as I have infinity on it.
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Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
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