LOOOONG delays processing commands, spinning wheels for minutes on end despite plenty of RAM and solid-state memory.
This seems to have coincided with installing Yosemite, had no problems with Mavericks. Have read that it can happen with older or low-spec Macs, but this is a top of the line MacBook Pro Retina, 13", late 2013, 2.8 GHz Intel core i5, 8Gb RAM, 12% memory free. Long delays before obeying commands. I am so sick of that spinning wheel!
Have tried the various things suggested, but it is still lagging intermittently, sometimes hanging fire for a couple of minutes while the wheel spins. Have run Etrecheck and this is the report:
EtreCheck version: 2.2 (132)
Report generated 5/3/15, 4:42 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (Retina, 13-inch, Late 2013) (Technical Specifications)
MacBook Pro - model: MacBookPro11,1
1 2.6 GHz Intel Core i5 CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 33 - SN = C01407709G5FVN8AD
Video Information: ℹ️
Intel Iris
Thunderbolt Display 1600 x 900
System Software: ℹ️
OS X 10.10.3 (14D136) - Time since boot: one day 7:16:10
Disk Information: ℹ️
APPLE SSD SM1024F disk0 : (1 TB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
[redacted] (disk1) / : 999.32 GB (226.84 GB free)
Core Storage: disk0s2 999.70 GB Online
USB Information: ℹ️
Mitsumi Electric Hub in Apple Extended USB Keyboard
Logitech USB Receiver
Mitsumi Electric Apple Extended USB Keyboard
Apple Inc. FaceTime HD Camera (Display)
Apple Inc. Display Audio
Apple Inc. Apple Thunderbolt Display
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Apple Inc. Thunderbolt Display
Apple Inc. Thunderbolt to FireWire Adapter
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[loaded] com.avira.kext.FileAccessControl (1.0.0d1 - SDK 10.9) [Click for support]
[not loaded] com.devguru.driver.SamsungComposite (1.4.27 - SDK 10.6) [Click for support]
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.4.27 - SDK 10.6) [Click for support]
[not loaded] com.devguru.driver.SamsungACMData (1.4.27 - SDK 10.6) [Click for support]
[not loaded] com.devguru.driver.SamsungMTP (1.4.27 - SDK 10.5) [Click for support]
[not loaded] com.devguru.driver.SamsungSerial (1.4.27 - SDK 10.6) [Click for support]
/Users/[redacted]/Applications/Magican.app
[not loaded] com.magican.iokit.filemon (1 - SDK 10.7) [Click for support]
[not loaded] com.magican.iokit.netmon (1 - SDK 10.7) [Click for support]
/Users/[redacted]/Documents/rodewins/Library/Services/ToastIt.service/Contents/ MacOS
[not loaded] com.roxio.TDIXController (2.0) [Click for support]
/Users/[redacted]/OSX Installers/Toast 10 Titanium/Toast 10 Titanium/Toast Titanium.app
[not loaded] com.roxio.BluRaySupport (1.1.6) [Click for support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.avira.antivirus.ipm.ui.plist [Click for support]
[failed] com.avira.antivirus.notifications.agent.plist [Click for support]
[running] com.avira.antivirus.odscan.default.plist [Click for support]
[loaded] com.avira.antivirus.scheduler.agent.plist [Click for support]
[running] com.avira.antivirus.systray.plist [Click for support]
[loaded] com.avira.antivirus.telemetry.agent.plist [Click for support]
[loaded] com.avira.antivirus.update.default.plist [Click for support]
[loaded] org.glimmerblocker.updater.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[failed] com.avira.antivirus.dbcleaner.plist [Click for support]
[loaded] com.avira.antivirus.ipm.loader.plist [Click for support]
[running] com.avira.helper.watchdox.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.westerndigital.WD-SmartWare-Installer.plist [Click for support]
[failed] org.glimmerblocker.proxy.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[running] com.crossrider.wss002455.agent.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[failed] com.jdibackup.ZipCloud.backupstart.plist [Click for support]
[failed] com.jdibackup.ZipCloud.notify.plist [Click for support]
[unknown] shopy-mate.ver [Click for support]
[loaded] shopy-mate_updater.plist [Click for support]
[unknown] shopy-mate_updater.sh [Click for support]
[unknown] WebSocketServerApp [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
TuneupMyMac UNKNOWN (missing value)
WD SmartWare UNKNOWN (missing value)
K9-MacOptimizer UNKNOWN (missing value)
WDQuickView UNKNOWN (missing value)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
AdobePDFViewer: Version: 10.1.13 [Click for support]
Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
SharePointBrowserPlugin: Version: 14.4.9 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
User internet Plug-ins: ℹ️
RealPlayer Plugin: Version: Unknown [Click for support]
Safari Extensions: ℹ️
AdBlock
Shopy mate
Franker
Ecosia - The search engine that plants trees
3rd Party Preference Panes: ℹ️
Déjà Vu [Click for support]
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
GlimmerBlocker [Click for support]
Logitech Control Center [Click for support]
Norton\nQuickMenu [Click for support]
SANE [Click for support]
StuffIt AVR [Click for support]
Wacom Tablet [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Marau1: Disk size: 999.32 GB Disk used: 772.48 GB
Destinations:
My Book [Local]
Total size: 3.00 TB
Total number of backups: 22
Oldest backup: 2015-01-27 13:59:54 +0000
Last backup: 2015-05-01 08:57:14 +0000
Size of backup disk: Excellent
Backup size 3.00 TB > (Disk size 999.32 GB X 3)
Top Processes by CPU: ℹ️
95% savapi
4% avguard-ondemand-mgmt(2)
2% WindowServer
1% AV_Scheduler
1% avbackendproxy worker (avguard-ondemand)(2)
Top Processes by Memory: ℹ️
734 MB kernel_task
459 MB Google Chrome Helper(6)
442 MB softwareupdated
377 MB savapi
328 MB avguard.bin
Virtual Memory Information: ℹ️
44 MB Free RAM
7.96 GB Used RAM
0 B Swap Used
Diagnostics Information: ℹ️
May 2, 2015, 09:26:33 AM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-02-092633_[redacted].crash
May 2, 2015, 09:26:31 AM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-02-092631_[redacted].crash
May 2, 2015, 09:26:19 AM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-02-092619_[redacted].crash
May 2, 2015, 09:25:33 AM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-02-092533_[redacted].crash
May 2, 2015, 09:25:32 AM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-02-092532_[redacted].crash
May 2, 2015, 09:25:09 AM Self test - passed
May 1, 2015, 03:31:34 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-153134_[redacted].crash
May 1, 2015, 03:31:32 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-153132_[redacted].crash
May 1, 2015, 03:31:22 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-153122_[redacted].crash
May 1, 2015, 03:30:37 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-153037_[redacted].crash
May 1, 2015, 03:30:34 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-153034_[redacted].crash
May 1, 2015, 03:30:17 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-153017_[redacted].crash
May 1, 2015, 03:30:05 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-153005_[redacted].crash
May 1, 2015, 03:30:02 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-153002_[redacted].crash
May 1, 2015, 03:29:55 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-152955_[redacted].crash
May 1, 2015, 03:29:09 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-152909_[redacted].crash
May 1, 2015, 03:29:06 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-152906_[redacted].crash
May 1, 2015, 03:28:48 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-152848_[redacted].crash
May 1, 2015, 03:28:38 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-152838_[redacted].crash
May 1, 2015, 03:28:36 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-152836_[redacted].crash
May 1, 2015, 03:28:28 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-152828_[redacted].crash
May 1, 2015, 12:17:36 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121736_[redacted].crash
May 1, 2015, 12:16:50 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121650_[redacted].crash
May 1, 2015, 12:16:48 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121648_[redacted].crash
May 1, 2015, 12:16:31 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121631_[redacted].crash
May 1, 2015, 12:16:21 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121621_[redacted].crash
May 1, 2015, 12:16:19 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121619_[redacted].crash
May 1, 2015, 12:16:01 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121601_[redacted].crash
May 1, 2015, 12:15:50 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121550_[redacted].crash
May 1, 2015, 12:15:48 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121548_[redacted].crash
May 1, 2015, 12:15:31 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121531_[redacted].crash
May 1, 2015, 12:15:21 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121521_[redacted].crash
May 1, 2015, 12:15:18 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121518_[redacted].crash
May 1, 2015, 12:15:09 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121509_[redacted].crash
May 1, 2015, 12:14:23 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121423_[redacted].crash
May 1, 2015, 12:14:21 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121421_[redacted].crash
May 1, 2015, 12:14:03 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121403_[redacted].crash
May 1, 2015, 12:13:52 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121352_[redacted].crash
May 1, 2015, 12:13:50 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121350_[redacted].crash
May 1, 2015, 12:13:41 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121341_[redacted].crash
May 1, 2015, 12:12:54 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121254_[redacted].crash
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Coloured spinning wheel for several minutes at a time
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Stuck at boot with spinning wheel for hours
Hello,
Yesterday I made a partition and cloned my Snow Leopard in order to see if Lion worked with the software I have.
I then booted to my "backup Snow Leopard" partition and upgraded to Lion but for some reason I'm stuck with spinning wheel for hours when doing the first restart. According from the install.log it seems that the install (upgrade) was done properly.
Jul 21 00:06:32 xxxxx Install Mac OS X Lion[290]: @(#)PROGRAM:Install PROJECT:Install-596.1
Jul 21 00:06:32 xxxxx Install Mac OS X Lion[290]: @(#)PROGRAM:IA PROJECT:InstallAssistant-197
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Jul 21 00:06:32 xxxxx Install Mac OS X Lion[290]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Jul 21 00:06:32 xxxxx Install Mac OS X Lion[290]: Env: TMPDIR=/var/folders/xR/xR+k4jQ-FzmBYLLAvxRwpU+++TI/-Tmp-/
Jul 21 00:06:32 xxxxx Install Mac OS X Lion[290]: Env: SHELL=/bin/bash
Jul 21 00:06:32 xxxxx Install Mac OS X Lion[290]: Env: HOME=/Users/xxxxxxxxx
Jul 21 00:06:32 xxxxx Install Mac OS X Lion[290]: Env: USER=xxxxxxxxx
Jul 21 00:06:32 xxxxx Install Mac OS X Lion[290]: Env: LOGNAME=xxxxxxxxx
Jul 21 00:06:32 xxxxx Install Mac OS X Lion[290]: Env: DISPLAY=/tmp/launch-81peVa/org.x:0
Jul 21 00:06:32 xxxxx Install Mac OS X Lion[290]: Env: SSH_AUTH_SOCK=/tmp/launch-7ZEpMo/Listeners
Jul 21 00:06:32 xxxxx Install Mac OS X Lion[290]: Env: Apple_PubSub_Socket_Render=/tmp/launch-Jxp1Tt/Render
Jul 21 00:06:32 xxxxx Install Mac OS X Lion[290]: Env: COMMAND_MODE=unix2003
Jul 21 00:06:32 xxxxx Install Mac OS X Lion[290]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0:0
Jul 21 00:06:34 xxxxx Install Mac OS X Lion[290]: Using distribution archive from /Applications/Install Mac OS X Lion.app/Contents/SharedSupport/OSInstall.mpkg
Jul 21 00:06:34 xxxxx Install Mac OS X Lion[290]: Configuring products from SharedSupport folder
Jul 21 00:06:34 xxxxx Install Mac OS X Lion[290]: Using product <OSInstallDVDProduct> based on media at /Applications/Install Mac OS X Lion.app/Contents/SharedSupport at distance 5
Jul 21 00:06:34 xxxxx Install Mac OS X Lion[290]: Using product <OSInstallESDProduct> based on distribution at /Applications/Install Mac OS X Lion.app/Contents/SharedSupport/OSInstall.mpkg at distance 5
Jul 21 00:06:34 xxxxx Install Mac OS X Lion[290]: Checking Software Update catalog URL http://swscan.apple.com/content/catalogs/others/index-lion-snowleopard-leopard.m erged-1.sucatalog
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Jul 21 00:06:50: --- last message repeated 2 times ---
Jul 21 00:06:50 xxxxx Install Mac OS X Lion[290]: Using product <OSSoftwareUpdateCatalogProduct> from product keys 11A511_ServerEssentials at distance 25
Jul 21 00:07:11 xxxxx Install Mac OS X Lion[290]: diskUnmounted: disk0s2
Jul 21 00:07:11 xxxxx Install Mac OS X Lion[290]: diskUnmounted: disk0s3
Jul 21 00:07:11 xxxxx Install Mac OS X Lion[290]: diskUnmounted: disk0s5
Jul 21 00:07:11 xxxxx Install Mac OS X Lion[290]: diskEjected: disk0s5
Jul 21 00:07:12 xxxxx Install Mac OS X Lion[290]: diskMounted: disk0s2
Jul 21 00:07:13 xxxxx Install Mac OS X Lion[290]: diskMounted: disk0s3
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Jul 21 00:07:44 xxxxx Install Mac OS X Lion[290]: Connected to IATool 1c9441c0
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Jul 21 00:07:45 xxxxx Install Mac OS X Lion[290]: Using mutable product path: /Mac OS X Install Data
Jul 21 00:07:45 xxxxx Install Mac OS X Lion[290]: Retrieving 0 packages (0.000 GB)
Jul 21 00:07:46 xxxxx Install Mac OS X Lion[290]: Verifying InstallMacOSX.pkg/InstallESD.dmg
Jul 21 00:09:19 xxxxx Install Mac OS X Lion[290]: Finished operation queue
Jul 21 00:09:35 xxxxx Install Mac OS X Lion[290]: Extracting files from /Applications/Install Mac OS X Lion.app/Contents/SharedSupport/InstallESD.dmg
Jul 21 00:09:36 xxxxx Install Mac OS X Lion[290]: Extracting Boot Bits from Outer DMG:
Jul 21 00:09:37 xxxxx Install Mac OS X Lion[290]: Copied kernelcache
Jul 21 00:09:37 xxxxx Install Mac OS X Lion[290]: Copied Boot.efi
Jul 21 00:09:37 xxxxx Install Mac OS X Lion[290]: Ejecting disk image
Jul 21 00:09:48 xxxxx Install Mac OS X Lion[290]: Generating the com.apple.Boot.plist file
Jul 21 00:09:48 xxxxx Install Mac OS X Lion[290]: Linking self-contained dmg into mutable product
Jul 21 00:09:48 xxxxx Install Mac OS X Lion[290]: com.apple.Boot.plist: {\n "Kernel Cache" = "/Mac OS X Install Data/kernelcache";\n "Kernel Flags" = "container-dmg=file:///Mac%20OS%20X%20Install%20Data/InstallESD.dmg root-dmg=file:///BaseSystem.dmg";\n}
Jul 21 00:09:48 xxxxx Install Mac OS X Lion[290]: Done generating the com.apple.Boot.plist file
Jul 21 00:09:48 xxxxx Install Mac OS X Lion[290]: Blessing / -- /Mac OS X Install Data
Jul 21 00:09:48 xxxxx /Applications/Install Mac OS X Lion.app/Contents/Resources/InstallAssistantTool[321]: Blessing Mount Point:/ Folder:/Mac OS X Install Data plist:com.apple.Boot.plist
Jul 21 00:09:48 xxxxx /Applications/Install Mac OS X Lion.app/Contents/Resources/InstallAssistantTool[321]: ***************************** Setting Startup Disk *****************************
Jul 21 00:09:48 xxxxx /Applications/Install Mac OS X Lion.app/Contents/Resources/InstallAssistantTool[321]: ****** Path: /
Jul 21 00:09:48 xxxxx /Applications/Install Mac OS X Lion.app/Contents/Resources/InstallAssistantTool[321]: ****** Boot Plist: /Mac OS X Install Data/com.apple.Boot.plist
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Jul 21 00:09:49 xxxxx /Applications/Install Mac OS X Lion.app/Contents/Resources/InstallAssistantTool[321]: Bless on / succeeded
Jul 21 00:09:49 xxxxx Install Mac OS X Lion[290]: Restart requested
Jul 21 00:09:50 xxxxx /Applications/Install Mac OS X Lion.app/Contents/Resources/InstallAssistantTool[321]: Lost client connection: exiting
30 seconds after finishing the installation I restart and in verbose mode I get this log (sorry for the lousy quality, with was taken with my mobile).
I've tried everything.
Repaired permissions, disk.
Resetting PRAM, NVRAM, SMC.
I even left the MBP all night in this process to see if there was any progress. No luck.
Tried to enter safe mode but I only get a black screen and a new restart. (Something like PRAM)
What could be causing this?
In the past when I installed Snow Leopard (10.6) I had some issues with my firewire (they stopped working a few months ago).
I needed to boot to safe mode in order to finish the install of SL and remove these files from /System/Library/Extensions
IOFireWireSerialBusProtocolTransport.kext
IOFireWireAVC.kext
IOFireWireFamily.kext
IOFireWireIP.kext
IOFireWireSBP2.kext
Rebooting with this change shows that everything works properly (besides the dead firewire ports).
I don't know if the "spinning wheel" has something to do with my FireWire or Airport (which works fine in SL).. since it got stucked in there.Finally!! I'm currently using Lion on my MBP.
With the help from members and macrumors I got this solution.
- Installed Snow Leopard on an external drive (by USB)
- Updated that partition to Lion from another macbook (I used macbook white).
After that I cloned the partition (without the FireWire kext files) with Carbon Copy Cloner to my MBP and... voila! :))
I'm replying to your message from Lion. Give it a try! If you don't have another macbook maybe a friend can help you.
I don't know if there's another method but this one is working! -
Macbook Pro (2011) froze while working, forced shut down, now won't turn on. Grey screen with apple logo and spinning wheel for hours. Help?
Unfortunately do not know the operating system since I never updated anything and I can't get in to it.
Thanks for your assistance.If you want to preserve the data on the boot drive, and it's not already backed up, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data, you can skip this step.
There are several ways to back up a Mac that is not fully functional. You need an external hard drive to hold the backup data.
1. Boot from the Recovery partition or from a local Time Machine backup volume (option key at startup.) Launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
2. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
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I have recently updated Firefox to 29.0. I generally keep lot of tabs pinned and whenever I open firefox I stop the unwanted pages from loading. With Firefox even after I stop loading pages, some of them still show the spinning wheel on the tab title. The spinning wheel is shown even though the sign beside the URL shows that the page stopped loading. Though there is technically no problem with this, its annoying to see so many spinning wheels for no reason.
Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
*In Firefox 29.0 and above, click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''.
*In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on ''Help'' (or click on ''Help'' in the Menu bar, if you don't have a Firefox button) then click on ''Restart with Add-ons Disabled''.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac: Hold the '''option''' key while starting Firefox.
* On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".<br>
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
When you figure out what's causing your issues, please let us know. It might help others with the same problem. -
Should I go for a 13" retina MBP with 16GB Ram and 2.8ghz dualcore or a 15" Base model with 8 GB Ram and 2.0ghz Quadcore?
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Thanks!Hey, thanks for the response!
Heavy internet browsing and work online(30+ Tabs open at times)
Itunes Music
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exploring Garageband
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Can't seem to finish a movie on AppleTV. It just stops in the middle of movie and returns to menu. Try to check for rentals under settings like it says to when we try and download movie again and all I get is a spinning wheel. At least the second this has happened in the middle of a movie. Beginning to think AppleTV is junk!
Hello Pauljfield,
You may want to report the issue you've had with your rental to the folks in our iTunes Store.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Cheers,
Allen -
Color wheel pops up for minutes on end when trying to perform simple tasks?
Ever since last night, my Macbook Pro (purchased in September of 2009), has been incredibly slow. I noticed it first while trying to browse the web. Out of nowhere, while doing things, like browsing Facebook, that I could normally do easily and without incident, the color wheel/beach ball/rainbow wheel/etc. would appear for what felt like an eternity, and for seemingly no reason whatsoever. Firefox was the only application I had running, and there was nothing excessive being done. After several more instances in the next few minutes, I tried my luck with Safari. Same result. Then, I realized it wasn't just confined to web browsing. Even trying to open a Finder window would cause the color wheel to come up. Every simple action that used to take mere milliseconds to complete now can take up to 5 minutes to unfreeze. After I finally managed to get my laptop to recognize the external hard drive I plugged in so that I could try and use Time Machine to back up the more than 200 gigabytes that occupy my dying hard drive, the back up failed after an hour. This may or may not be related, as I noticed that the icon for the external hard drive no longer showed on my desktop. I have scanned my computer using a virus scanner obtained from the App Store a year or two ago. Nothing turned up. Finally, I have tried both restarting and shutting down my computer, yet all that that has shown me is that start-up is now a laborous process as well. For the first time, it showed me a loading bar under the gray Apple logo that remained empty for a few minutes, until it finally disappeared entirely and the operating system booted up. My attempt at entering Safe Mode on startup also failed, leaving me with nothing but a white screen that forced me to manually shut down my computer and give up in desperation. I'm planning on taking my Macbook to the Apple Store to see what can be done before irreparable damage is inflicted to my hard drive, because I value many of the files that have been added since my last back up several months ago. If any of you have had similar problems or have any idea what is going on, please let me know. Your help would be greatly appreciated.
Thanks,
DannyIt sounds like either data corruption, malware, bad sectors on the drive (moved it while it's opearating? a no-no) or the drive is possibly failing.
I'll give you a bunch of links and you decide what you want to do.
Apple is just going to charge you to replace the drive and not save your data.
If you want to recover your data and can't fix things yourself, take the machine to a local Mac repair shop as it's rather simple to replace the drive and Apple might not have one for a older SATA using machine aslo they specialize in data recovery efforts also. Apple doesn't.
You also can replace the drive yourself too.
My computer is not working, is my personal data lost?
Create a data recovery/undelete external boot drive
Why is my computer slow?
Step by Step to fix your Mac
Reducing bad sectors effect on hard drives
How to erase and install Snow Leopard 10.6
Drives, partitions, formatting w/Mac's + PC's
Most commonly used backup methods
Install/upgrade RAM or storage drive in Mac's
How to reinstall just OS X or erase/install OS X -
Can anyone help? I started a 24 page document in Indesign CC 2014 and have been using the file off of a dropbox acct on my two machines (desktop and macbook pro). I need to rearrange some of the pages but when I try to drag and drop the pages in the Pages menu, I get the ominous spinning wheel...for about 20 mins at times. then It will just crash. The document doesn't have a tone of images. I've also tried to collect and package the file but get the same thing.
What should I do?? Help!try the script at Adobe Community: InDesign 6 is crashing when attempting to open a particular document. All others are opening OK.
I'd also try moving the pages to a new file, though I suspect that will crash too. Divide and conquer might work -- tray one of your operations on half the document at a time, then repeat by dividing any piece that fails, and so on, until you isolate a page, then use the same method to isolate an object (though it's possible you have a corrupt page). -
Been trying to fix spinning wheel for over a week HELP!
My Snow Leopard IMac has been stuck in spinning wheel mode forever I have used utility to verify permission and to repair disk but no matter what each time I start the computer I get a message that Firefox hasn't logged out because there is a script running. It asks if I want to stop the scrip but whenever I move the mouse to say yes it just starts the spinning wheel again and I have no control over the computer at all because moving the mouse just wakes up the spinning wheel.
How can i get my computer back please?? Thanks if you can help with this FOREVER problem?I will try those --- I would say that I did try to start it earlier today with the Shift Key held on startup which I guess is supposed to be SAFE MODE? anyway - the same thing happened in safe mode, the endless spinning.
I don't understand Safe Mode or what it is supposed to do but it didn't do anything in my case.
I will read your links and hopefully be able to figure this out.
Is there any way in terminal that I can figure out what is making this spinning thing?
For a long time when i tried to start my computer it would always say You were not logged out because Firefox was still running or something along that line and I had the spinner but it would quit - This was going on for a month or so at least prior to this problem -
I can't figure out why my 1st gen appletv cannot access the itunes store. All newer movies are coming up to view and I can watch previews, but when I go to rent, it stays on the spinning wheel with the Accessing iTunes Store forever. I've left it going for at least 4 or 5 days. I can rent from my iMac, but all I have is the headphone, analog, 2-channel audio feed and not the true digital surround. It sounded much better from the appletv. HELP!
Read a bunch of posts from 2008 and 2010. The only step I found that I hadn't tried was the ol' plug pull. After that, I got the first movie I tried renting. ??? At least it works now.
-
My imac won't load properly and gets the spinning wheel for everything!? Help!
HI everyone,
hope hope someone will be able to help.
My imac freezed up the other day for no apparent reason. I couldn't do anything apart from move the mouse. So had to shut dow with the power button.
When it restarted I was able to log in as usual to the user that I normally use. Yet when I went to click on anything I get the spinning wheel of death! I've rebooted in safe mode but this didn't make a difference. I can't even run disk utility to check if there is an issue with the drive!
Any help would be greatly appreciated!
thanks charlotteSounds like maybe the Hard Drive is failing or has failed.
1. Start from your Mac OS X Install disc: Insert the installation disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.) Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume.
6. Click Repair. Disk Utility checks and repairs the disk.
If you can not see the Mac OS X volume (Macintosh HD) in Disk Utility while started up form the Install Disc, then you will need to make an appointment at your local Apple Store or AASP and have them help.
If you have a good backup in place, then you can easily restore the new Hard Drive from backup. If not, then depending on what is wrong, you may or may not be able to recover your user data from a bad Hard Drive. -
Spinning wheel for Illustrator, any ideas?
I turned on my computer today and opened up illustrator and all I get is the spinning wheel on opening. Acrobat distiller also does the same as soon as it opens any pdf. Other applications are ok like InDesign, what could this be? Have tried updating latest OS software and also uninstalled and reinstalled apps...
Which version?
Which system?
What did you do since it last worked?
Is a printer connected?
When does the spinning wheel start? Exactly what does the startup screen read Illustrator is doing?
Have you checked your fonts?
Any third party plugins installed?
Do you have a graphic tablet? Whcih one?
Font management? Which one?
Any special input devices? -
I'm running OSX 10.9.1 (13B42)
My problem is that occasionally my Mac wont boot properly. It gets to the background picture where the dock should open but it freezes there. The little apple shows up top left but nothing else and the cursor shows as the little spinning wheel that wont do anything. I can't click on the apple to restart, I have to switch off in back and then start up again. It usally boots all the way after that but I'm worried there's something up since this seems to be happeneing more frequently. Also I'm worried that having to manually shut down like that will somehow damage the software in time?
I tried a disk verify but there were no repairs needed. I repaired disk permissions too just in case but it still seems to happen every once in a while.
I've noticed recently that it happens the next reboot after I've been streaming movies online if that helps. Is there any reason for this and anything i can do to stop it in the future?Thanks Paul, just ran the etrecheck you recommended and got this:
Hardware Information:
iMac (21.5-inch, Mid 2011)
iMac - model: iMac12,1
1 2.5 GHz Intel Core i5 CPU: 4 cores
4 GB RAM
Video Information:
AMD Radeon HD 6750M - VRAM: 512 MB
System Software:
OS X 10.9.1 (13B42) - Uptime: 0 days 0:45:16
Disk Information:
ST3500418AS disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 499.25 GB (350.35 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
OPTIARC DVD RW AD-5690H
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Samsung SCX-4600 Series
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Internal Memory Card Reader
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
com.sophos.kext.sav (8.0.14)
Startup Items:
MobileBrServ: Path: /Library/StartupItems/MobileBrServ
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist 3rd-Party support link
[loaded] com.adobe.SwitchBoard.plist 3rd-Party support link
[loaded] com.anchorfree.ajaxserver.plist 3rd-Party support link
[loaded] com.microsoft.office.licensing.helper.plist 3rd-Party support link
[loaded] com.sophos.autoupdate.plist 3rd-Party support link
[loaded] com.sophos.intercheck.plist 3rd-Party support link
[loaded] com.sophos.notification.plist 3rd-Party support link
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[loaded] com.adobe.CS5ServiceManager.plist 3rd-Party support link
[loaded] com.sophos.uiserver.plist 3rd-Party support link
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist 3rd-Party support link
[loaded] com.divx.agent.postinstall.plist 3rd-Party support link
[loaded] com.google.keystone.agent.plist 3rd-Party support link
User Login Items:
iTunesHelper
BitTorrent
Internet Plug-ins:
Flip4Mac WMV Plugin: Version: 2.4.4.2 3rd-Party support link
FlashPlayer-10.6: Version: 12.0.0.38 - SDK 10.6 3rd-Party support link
OVSHelper: Version: 1.1 3rd-Party support link
Flash Player: Version: 12.0.0.38 - SDK 10.6 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
DivXBrowserPlugin: Version: 2.2 3rd-Party support link
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.0.0 3rd-Party support link
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
3rd Party Preference Panes:
DivX 3rd-Party support link
Flash Player 3rd-Party support link
Flip4Mac WMV 3rd-Party support link
Growl 3rd-Party support link
Bad Fonts:
None
Old Applications:
/Library/Sophos Anti-Virus
SophosAntiVirus: Version: 8.0.8.1 - SDK 10.5 3rd-Party support link
SophosAutoUpdate: Version: 8.0.15 - SDK 10.5 3rd-Party support link
SophosUIServer: Version: 8.0.21 - SDK 10.5 3rd-Party support link
InterCheck: Version: 8.0.8.1 - SDK 10.5 3rd-Party support link
VLC: Version: 2.0.1 - SDK 10.5 3rd-Party support link
Sophos Anti-Virus: Version: 8.0.21 - SDK 10.5 3rd-Party support link
Spotify: Version: 0.8.4.93.gd9f49c35 - SDK 10.5 3rd-Party support link
Install Spotify: Version: 1.0 - SDK 10.5 3rd-Party support link
/Users/[redacted]/Downloads/Programs/Install Spotify.app
Time Machine:
Time Machine not configured!
Top Processes by CPU:
2% WindowServer
2% EtreCheck
0% Google Chrome
0% hidd
0% SophosUIServer
Top Processes by Memory:
438 MB firefox
139 MB InterCheck
119 MB com.apple.IconServicesAgent
106 MB Google Chrome
78 MB mds_stores
Virtual Memory Information:
370 MB Free RAM
1.59 GB Active RAM
1.25 GB Inactive RAM
813 MB Wired RAM
397 MB Page-ins
0 B Page-outs
I have no idea what all the means, lol. -
So, I think the title says it all, but to give you a little more info:
I connected my late 2011 MacBook Pro to my TV using a Thunderbolt HDMI adapter, and closed the lid. When I opened it, it wouldn't show the login screen, so I restarted using power button. Got stuck at the Apple logo with the spinning wheel. So I booted the Recovery HD and found out it was a HD problem, so I (reluctantly) erased the HD and installed Lion from scratch. When it rebooted (after DOWNLOADING the Lion components) I got some terminal commands (sorry for not being more specific, still a noob when it comes to Mac) and then the screen faded and a message appeared saying I needed to reboot the computer. So I did. 3 effing times. Then I got stuck AGAIN at the spinning wheel, and I'm currently with that on my screen. I'm trying the forums before calling Apple (my computer's still within the 90 days of warranty) because it's not yet 9 A.M. where I livecan you go back to recovery mode then open disk utility.
in disk utility, higlight the disk, the one saying the brand and size then click on repair disk under first aid tab
if it repairs fine, that's okay
if repair was not successful, go to partition and change current to 1 partition then apply
install lion again
hope this helps
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