Loopguard and dual sup32 problem

Hi I'm having a problem with loopguard.
The topology is as follows.
Two 6500 Sup720 IOS core switches connected together via a trunk with two vlans - VLAN 300 a routed interlink and VLAN99 is layer two for management of access switches.
Multiple 6500 Sup32 CatOS access switches each connect via two uplinks, one to each core. Each access switch has 3 VLAN's - 2 User VLAN's that terminate on L3 interfaces on each core (ie No STP loop). And one management VLAN99.
Loopguard is configured on all uplink and interlink interfaces on the access and core.
This topology works fine, if I fail the primary uplink, cutover is nice and quick.
However the wierd thing is that if I install a second Sup32 at the access and move the second uplink onto the second Sup32 - If I now fail the primary uplink failover is around 30 secs, it looks as if the loopguard is blocking the port at the core. If I turn loopgaurd off on the uplinks to access switches with dual sup32's failover recovery is fine again.
Any ideas please, perhaps loopguard is not relevant in this topology?

Les,
Loopguard can only be triggered on ports that receive BPDUs (as you mentioned, alternate and root ports). So it will definitely apply here, even for vlans on which there is no physical loop. You are right about point 2, however, you are probably wrong on point 1. The user vlans are not carried between the cores, so the access bridge is probably designated on its uplink to the second core. There is in theory no problem applying loopguard everywhere, but as there is no physical loop for your user vlans, there is no need for loopguard on the core-access links. If you absolutely want to enable loopguard on these links, in your particular scenario, it may be better to configure the access switches as the root for their respective user vlans (even if it seems unconventional;-))
You said that you are afraid that loopguard blocks the channel between the two cores. I agree that it would be a catastrophic event, however, that's probably what you want. Loopguard is supposed to help preventing uni directional link failure from opening a bridging loop. It would only be triggered on the secondary core switch (assuming that the primary core is root for vlan 99) and only to prevent a more catastrophic failure. Also, loopguard is applied on a per-vlan basis, not per interface, so its trigger on the channel could only affect vlan 99.
Loopguard assumes that a designated port will start sending inferior BPDUs should it loses its designated role as a result of a reconfiguration. If a designated port suddently stops sending superior BPDUs without sending inferior BPDUs, there is a link issue. This assumption is not true on a shared segment, where a designated port can become root or alternate as a result of receiving superior information from a third bridge (and thus become silent immediately). That's why loopguard is a point to point feature. The IEEE introduced recently a new feature much better than loopguard (the dispute mechanism) but it's only available in the latest MST implentation so far (will be extend to rapid-pvst soon).
Hope this helps!
Regards,
Francois

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    50   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    60   B5 0E C0 D2 C6 42 14 00 71 41 10 20 05 D0 00 00
    70   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    80   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    90   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    A0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    B0   24 08 00 00 24 08 00 00 24 08 00 00 24 08 00 00
    C0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    D0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    E0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    F0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    Memory SPD
    DIMM #1
    General
    Memory type      DDR-SDRAM
    Manufacturer (ID)    (0000000000000000)
    Size         512 MBytes
    Max bandwidth      PC3200 (200 MHz)
    Part number      64MX64U-40C
    Serial number      030505C3
    Manufacturing date   Week 00/Year 00
    Attributes
    Number of banks      2
    Data width      64 bits
    Correction      None
    Registered      no
    Buffered      no
    Timings table
    Frequency (MHz)      133   166   200   
    CAS#         2.0   2.5   3.0   
    RAS# to CAS# delay   2   3   3   
    RAS# Precharge      2   3   3   
    TRAS#         6   7   8   
    Monitoring
    Sensor Chip      Winbond W83627HF
    PCI Device List
    CPU to PCI Bridge
    vendor ID   0x8086 (Intel)
    device ID   0x2570
    revision   0x0002
    sub vendor ID   0x1462 (MSI)
    sub device ID   0x7280
    class code   0x06
    sub class code   0x00
    bus 0, device 0, function 0
    Register configuration
          0  1  2  3  4  5  6  7  8  9  A  B  C  D  E  F
    00   86 80 70 25 06 00 90 20 02 00 00 06 00 00 00 00
    10   08 00 00 F8 00 00 00 00 00 00 00 00 00 00 00 00
    20   00 00 00 00 00 00 00 00 00 00 00 00 62 14 80 72
    30   00 00 00 00 E4 00 00 00 00 00 00 00 00 00 00 00
    40   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    50   00 02 08 01 40 80 1C 00 00 00 00 00 00 00 00 00
    60   00 05 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    70   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    80   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    90   10 11 11 33 03 11 11 00 00 00 00 00 00 0A 38 00
    A0   02 00 30 00 1B 4A 00 1F 12 0B 00 00 00 00 00 00
    B0   80 00 00 00 30 00 00 00 00 50 00 00 20 10 00 00
    C0   00 00 00 00 00 20 0D 22 00 00 00 00 00 00 00 00
    D0   02 28 04 0E 0B 0D 00 00 00 00 00 00 00 00 30 01
    E0   00 00 00 00 09 A0 06 21 00 02 00 00 00 00 00 00
    F0   00 00 00 00 02 00 00 00 68 0F 03 00 00 00 00 00
    PCI to PCI Bridge
    vendor ID   0x8086 (Intel)
    device ID   0x2571
    revision   0x0002
    sub vendor ID   0x0000 (unknown)
    sub device ID   0x0000
    class code   0x06
    sub class code   0x04
    bus 0, device 1, function 0
    Register configuration
          0  1  2  3  4  5  6  7  8  9  A  B  C  D  E  F
    00   86 80 71 25 07 01 A0 00 02 00 04 06 00 20 01 00
    10   00 00 00 00 00 00 00 00 00 01 01 20 F0 00 A0 22
    20   90 FC 90 FE F0 D7 E0 F7 00 00 00 00 00 00 00 00
    30   00 00 00 00 00 00 00 00 00 00 00 00 00 00 0D 00
    40   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    50   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    60   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    70   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    80   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    90   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    A0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    B0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    C0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    D0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    E0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    F0   00 00 00 00 00 00 00 00 68 0F 03 00 00 00 00 00
    PCI to PCI Bridge
    vendor ID   0x8086 (Intel)
    device ID   0x2573
    revision   0x0002
    sub vendor ID   0x0000 (unknown)
    sub device ID   0x0000
    class code   0x06
    sub class code   0x04
    bus 0, device 3, function 0
    Register configuration
          0  1  2  3  4  5  6  7  8  9  A  B  C  D  E  F
    00   86 80 73 25 07 01 A0 00 02 00 04 06 00 20 01 00
    10   00 00 00 00 00 00 00 00 00 02 02 00 C0 C0 A0 22
    20   A0 FE A0 FE F0 FF 00 00 00 00 00 00 00 00 00 00
    30   00 00 00 00 00 00 00 00 00 00 00 00 00 00 06 00
    40   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    50   02 28 04 0E 04 00 00 00 00 00 00 00 00 00 00 00
    60   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    70   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    80   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    90   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    A0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    B0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    C0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    D0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    E0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    F0   00 00 00 00 00 00 00 00 68 0F 03 00 00 00 00 00
    System peripheral device
    vendor ID   0x8086 (Intel)
    device ID   0x2576
    revision   0x0002
    sub vendor ID   0x0000 (unknown)
    sub device ID   0x0000
    class code   0x08
    sub class code   0x80
    bus 0, device 6, function 0
    Register configuration
          0  1  2  3  4  5  6  7  8  9  A  B  C  D  E  F
    00   86 80 76 25 02 00 80 00 02 00 80 08 00 00 00 00
    10   00 00 CF FE 00 00 00 00 00 00 00 00 00 00 00 00
    20   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    30   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    40   40 65 10 04 00 00 00 00 04 00 00 00 00 00 00 00
    50   01 00 80 00 02 01 84 00 00 00 00 00 00 00 00 00
    60   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    70   04 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    80   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    90   00 00 55 05 00 00 00 00 00 00 00 00 00 00 00 00
    A0   00 00 00 00 00 00 00 00 00 00 00 00 00 20 08 00
    B0   00 00 00 00 F0 43 FC 7D 01 00 00 00 09 00 00 00
    C0   00 08 00 00 20 00 00 00 00 00 00 00 00 00 00 00
    D0   00 00 00 00 00 00 00 00 FF FF FF FF FF FF FF 3F
    E0   00 00 00 00 00 00 00 00 FF 0E 00 00 00 00 04 00
    F0   00 0C 02 00 00 00 00 00 68 0F 03 00 74 FC 00 00
    USB bus controller
    vendor ID   0x8086 (Intel)
    device ID   0x24D2
    revision   0x0002
    sub vendor ID   0x1462 (MSI)
    sub device ID   0x7280
    class code   0x0C
    sub class code   0x03
    bus 0, device 1D, function 0
    Register configuration
          0  1  2  3  4  5  6  7  8  9  A  B  C  D  E  F
    00   86 80 D2 24 05 00 80 02 02 00 03 0C 00 00 80 00
    10   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    20   01 E0 00 00 00 00 00 00 00 00 00 00 62 14 80 72
    30   00 00 00 00 00 00 00 00 00 00 00 00 10 01 00 00
    40   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    50   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    60   10 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    70   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    80   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    90   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    A0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    B0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    C0   00 2F 00 00 03 00 00 00 00 00 00 00 00 00 00 00
    D0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    E0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    F0   00 00 00 00 00 00 00 00 66 0F 04 00 00 00 00 00
    USB bus controller
    vendor ID   0x8086 (Intel)
    device ID   0x24D4
    revision   0x0002
    sub vendor ID   0x1462 (MSI)
    sub device ID   0x7280
    class code   0x0C
    sub class code   0x03
    bus 0, device 1D, function 1
    Register configuration
          0  1  2  3  4  5  6  7  8  9  A  B  C  D  E  F
    00   86 80 D4 24 05 00 80 02 02 00 03 0C 00 00 00 00
    10   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    20   01 E4 00 00 00 00 00 00 00 00 00 00 62 14 80 72
    30   00 00 00 00 00 00 00 00 00 00 00 00 13 02 00 00
    40   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    50   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    60   10 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    70   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    80   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    90   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    A0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    B0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    C0   00 2F 00 00 03 00 00 00 00 00 00 00 00 00 00 00
    D0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    E0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    F0   00 00 00 00 00 00 00 00 66 0F 04 00 00 00 00 00
    USB bus controller
    vendor ID   0x8086 (Intel)
    device ID   0x24D7
    revision   0x0002
    sub vendor ID   0x1462 (MSI)
    sub device ID   0x7280
    class code   0x0C
    sub class code   0x03
    bus 0, device 1D, function 2
    Register configuration
          0  1  2  3  4  5  6  7  8  9  A  B  C  D  E  F
    00   86 80 D7 24 05 00 80 02 02 00 03 0C 00 00 00 00
    10   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    20   01 E8 00 00 00 00 00 00 00 00 00 00 62 14 80 72
    30   00 00 00 00 00 00 00 00 00 00 00 00 12 03 00 00
    40   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    50   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    60   10 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    70   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    80   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    90   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    A0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    B0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    C0   00 2F 00 00 03 00 00 00 00 00 00 00 00 00 00 00
    D0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    E0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    F0   00 00 00 00 00 00 00 00 66 0F 04 00 00 00 00 00
    USB bus controller
    vendor ID   0x8086 (Intel)
    device ID   0x24DE
    revision   0x0002
    sub vendor ID   0x1462 (MSI)
    sub device ID   0x7280
    class code   0x0C
    sub class code   0x03
    bus 0, device 1D, function 3
    Register configuration
          0  1  2  3  4  5  6  7  8  9  A  B  C  D  E  F
    00   86 80 DE 24 05 00 80 02 02 00 03 0C 00 00 00 00
    10   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    20   01 EC 00 00 00 00 00 00 00 00 00 00 62 14 80 72
    30   00 00 00 00 00 00 00 00 00 00 00 00 10 01 00 00
    40   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    50   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    60   10 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    70   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    80   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    90   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    A0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    B0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    C0   00 2F 00 00 03 00 00 00 00 00 00 00 00 00 00 00
    D0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    E0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    F0   00 00 00 00 00 00 00 00 66 0F 04 00 00 00 00 00
    USB bus controller
    vendor ID   0x8086 (Intel)
    device ID   0x24DD
    revision   0x0002
    sub vendor ID   0x1462 (MSI)
    sub device ID   0x7280
    class code   0x0C
    sub class code   0x03
    bus 0, device 1D, function 7
    Register configuration
          0  1  2  3  4  5  6  7  8  9  A  B  C  D  E  F
    00   86 80 DD 24 06 00 90 02 02 20 03 0C 00 00 00 00
    10   00 FC BF FE 00 00 00 00 00 00 00 00 00 00 00 00
    20   00 00 00 00 00 00 00 00 00 00 00 00 62 14 80 72
    30   00 00 00 00 50 00 00 00 00 00 00 00 17 04 00 00
    40   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    50   01 58 C2 C9 00 00 00 00 0A 00 A0 20 00 00 00 00
    60   20 20 FF 01 00 00 00 00 01 00 00 00 00 00 00 C0
    70   00 00 C7 3F 00 00 00 00 00 00 00 00 00 00 00 00
    80   00 00 00 00 01 00 00 00 00 00 00 00 00 00 00 00
    90   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    A0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    B0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    C0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    D0   00 00 00 00 00 00 00 00 55 55 00 00 00 00 00 00
    E0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    F0   00 80 00 00 88 83 40 00 66 0F 04 00 06 14 00 00
    PCI to PCI Bridge
    vendor ID   0x8086 (Intel)
    device ID   0x244E
    revision   0x00C2
    sub vendor ID   0x0000 (unknown)
    sub device ID   0x0000
    class code   0x06
    sub class code   0x04
    bus 0, device 1E, function 0
    Register configuration
          0  1  2  3  4  5  6  7  8  9  A  B  C  D  E  F
    00   86 80 4E 24 07 01 80 80 C2 00 04 06 00 00 01 00
    10   00 00 00 00 00 00 00 00 00 03 03 20 F0 00 80 22
    20   F0 FF 00 00 F0 FF 00 00 00 00 00 00 00 00 00 00
    30   00 00 00 00 00 00 00 00 00 00 00 00 00 00 06 00
    40   02 28 30 76 00 00 00 00 00 00 00 00 00 00 00 00
    50   02 64 73 00 00 00 00 00 50 01 34 00 00 00 00 00
    60   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    70   40 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    80   00 00 80 00 00 00 00 00 00 00 00 00 00 00 00 00
    90   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    A0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    B0   01 00 02 00 00 00 C0 00 00 00 00 00 00 00 00 00
    C0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    D0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    E0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    F0   00 00 00 00 00 00 00 00 66 0F 04 00 00 00 4F 33
    PCI to ISA Bridge
    vendor ID   0x8086 (Intel)
    device ID   0x24D0
    revision   0x0002
    sub vendor ID   0x0000 (unknown)
    sub device ID   0x0000
    class code   0x06
    sub class code   0x01
    bus 0, device 1F, function 0
    Register configuration
          0  1  2  3  4  5  6  7  8  9  A  B  C  D  E  F
    00   86 80 D0 24 0F 00 80 02 02 00 01 06 00 00 80 00
    10   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    20   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    30   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    40   01 08 00 00 14 00 00 00 00 00 00 00 00 00 00 00
    50   00 00 00 00 00 00 00 00 01 04 00 00 10 00 00 00
    60   8B 8B 8A 83 D0 00 00 00 80 80 80 85 00 00 00 00
    70   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    80   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    90   FF F4 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    A0   20 02 00 00 38 00 00 00 0D 00 00 00 00 03 00 00
    B0   00 00 00 00 00 00 00 00 00 00 02 08 00 00 00 00
    C0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    D0   86 21 00 00 02 0F 00 00 04 00 00 00 00 00 00 00
    E0   70 00 00 80 00 00 0F 14 33 22 11 00 91 02 67 45
    F0   00 00 44 00 04 00 00 00 66 0F 04 1E 00 00 00 00
    IDE Disk controller
    vendor ID   0x8086 (Intel)
    device ID   0x24DB
    revision   0x0002
    sub vendor ID   0x1462 (MSI)
    sub device ID   0x7280
    class code   0x01
    sub class code   0x01
    bus 0, device 1F, function 1
    Register configuration
          0  1  2  3  4  5  6  7  8  9  A  B  C  D  E  F
    00   86 80 DB 24 07 00 80 02 02 8A 01 01 00 00 00 00
    10   01 00 00 00 01 00 00 00 01 00 00 00 01 00 00 00
    20   01 FC 00 00 00 FC DF FF 00 00 00 00 62 14 80 72
    30   00 00 00 00 00 00 00 00 00 00 00 00 00 01 00 00
    40   77 E3 33 E3 BB 00 00 00 0F 00 11 22 00 00 00 00
    50   00 00 00 00 F0 30 00 00 00 00 00 00 00 00 00 00
    60   08 00 00 00 00 00 00 00 08 00 00 00 00 00 00 00
    70   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    80   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    90   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    A0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    B0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    C0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    D0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    E0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    F0   00 00 00 00 00 00 00 00 66 0F 04 00 00 00 00 00
    SMBus controller
    vendor ID   0x8086 (Intel)
    device ID   0x24D3
    revision   0x0002
    sub vendor ID   0x1462 (MSI)
    sub device ID   0x7280
    class code   0x0C
    sub class code   0x05
    bus 0, device 1F, function 3
    Register configuration
          0  1  2  3  4  5  6  7  8  9  A  B  C  D  E  F
    00   86 80 D3 24 01 00 80 02 02 00 05 0C 00 00 00 00
    10   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    20   01 0C 00 00 00 00 00 00 00 00 00 00 62 14 80 72
    30   00 00 00 00 00 00 00 00 00 00 00 00 0B 02 00 00
    40   01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    50   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    60   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    70   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    80   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    90   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    A0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    B0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    C0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    D0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    E0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    F0   00 00 00 00 00 00 00 00 66 0F 04 00 00 00 00 00
    Audio controller
    vendor ID   0x8086 (Intel)
    device ID   0x24D5
    revision   0x0002
    sub vendor ID   0x1462 (MSI)
    sub device ID   0x7280
    class code   0x04
    sub class code   0x01
    bus 0, device 1F, function 5
    Register configuration
          0  1  2  3  4  5  6  7  8  9  A  B  C  D  E  F
    00   86 80 D5 24 07 00 90 02 02 00 01 04 00 00 00 00
    10   01 DC 00 00 01 D8 00 00 00 FA BF FE 00 F9 BF FE
    20   00 00 00 00 00 00 00 00 00 00 00 00 62 14 80 72
    30   00 00 00 00 50 00 00 00 00 00 00 00 11 02 00 00
    40   09 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    50   01 00 C2 C9 00 00 00 00 00 00 00 00 00 00 00 00
    60   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    70   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    80   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    90   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    A0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    B0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    C0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    D0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    E0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    F0   00 00 00 00 00 00 00 00 66 0F 04 00 00 00 00 00
    VGA display controller
    vendor ID   0x10DE (nVidia)
    device ID   0x0312
    revision   0x00A1
    sub vendor ID   0x1462 (MSI)
    sub device ID   0x9124
    class code   0x03
    sub class code   0x00
    bus 1, device 0, function 0
    Register configuration
          0  1  2  3  4  5  6  7  8  9  A  B  C  D  E  F
    00   DE 10 12 03 07 00 B0 02 A1 00 00 03 00 F8 00 00
    10   00 00 00 FD 08 00 00 E0 00 00 00 00 00 00 00 00
    20   00 00 00 00 00 00 00 00 00 00 00 00 62 14 24 91
    30   00 00 00 00 60 00 00 00 00 00 00 00 10 01 05 01
    40   62 14 24 91 02 00 30 00 1B 0E 00 1F 12 43 00 1F
    50   01 00 00 00 01 00 00 00 CE D6 23 00 0F 00 00 00
    60   01 44 02 00 00 00 00 00 00 00 00 00 00 00 00 00
    70   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    80   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    90   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    A0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    B0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    C0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    D0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    E0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    F0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    Ethernet network controller
    vendor ID   0x8086 (Intel)
    device ID   0x1019
    revision   0x0000
    sub vendor ID   0x1462 (MSI)
    sub device ID   0x728C
    class code   0x02
    sub class code   0x00
    bus 2, device 1, function 0
    Register configuration
          0  1  2  3  4  5  6  7  8  9  A  B  C  D  E  F
    00   86 80 19 10 07 00 38 02 00 00 00 02 08 00 00 00
    10   00 00 AE FE 00 00 00 00 01 CC 00 00 00 00 00 00
    20   00 00 00 00 00 00 00 00 00 00 00 00 62 14 8C 72
    30   00 00 00 00 DC 00 00 00 00 00 00 00 12 01 FF 00
    40   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    50   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    60   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    70   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    80   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    90   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    A0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    B0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    C0   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    D0   00 00 00 00 00 00 00 00 00 00 00 00 01 00 22 C8
    E0   00 20 00 29 00 00 00 00 00 00 00 00 00 00 00 00
    F0   05 00 80 00 00 00 00 00 00 00 00 00 00 00 00 00
    DMI
    DMI BIOS
    BIOS #1
       vendor      American Megatrends Inc.
       version      V2.5
       date      09/29/2004
    DMI System Information
    System #1
       manufacturer   MICRO-STAR INC.
       product      MS-6728
       version      100
       serial      00000000
       UUID      00000000-00000000-00000000-00000000
    DMI Baseboard
    Baseboard #1
       vendor      MICRO-STAR INC.
       model      MS-6728
       revision   100
       serial      00000000
    DMI System Enclosure
    System enclosure #1
       manufacturer   Uknown Chassis Manufacture
       chassis type   Desktop
       chassis serial   123456890
    DMI Processor
    CPU #1
       manufacturer   Intel
       model      Intel(R) Pentium(R) 4 Processor
       clock speed   2800.0MHz
       FSB speed   200.0MHz
       multiplier   14.0x
    DMI Memory Controller
    Memory Controller #1
       correction   unknown
       Max module size   1024MBytes
    DMI Memory Module
    Memory Module #1
       designation   DIMM1
       size      512MBytes (double bank)
    Memory Module #2
       designation   DIMM2
    Memory Module #3
       designation   DIMM3
    Memory Module #4
       designation   DMII4
    DMI Port Connector
    Port #1
       designation   USB (internal)
       designation   Def (external)
       port type   SSA SCSI
       connector   Mini Centronics
       connector   DB-25 male
    Port #2
       designation   IEEE1394 (internal)
       designation   Sanjoy (external)
       port type   MIDI Port
       connector   DB-9 male
       connector   Infrared
    DMI Extension Slot
    Slot #1
       designation   PCI1
       type      PCI
       width      32 bits
       populated   no
    Slot #2
       designation   PCI2
       type      PCI
       width      32 bits
       populated   no
    Slot #3
       designation   PCI3
       type      PCI
       width      32 bits
       populated   no
    Slot #4
       designation   PCI4
       type      PCI
       width      32 bits
       populated   no
    Slot #5
       designation   PCI5
       type      PCI
       width      32 bits
       populated   no
    Slot #6
       designation   AGP
       type      PCI
       width      32 bits
       populated   no
    Software
    Windows Version      Microsoft Windows XP Professional  Service Pack 2 (Build 2600)
    DirectX Version      9.0c

  • How do I Help Apple Care Stop Warring with Each Other and Fix the Problem with My iPhone that They Acknowledge Creating?

    How Do I Help Apple US & Apple Europe Stop Warring With Each Other And Fix The Problem They Created?
    PROBLEM
    Apple will not replace, as promised, the iPhone 5 (A1429 GSM model) that they gave me in London, UK, with an iPhone 5 (A1429 CDMA model).
    BACKGROUND
    My iPhone 5 (A1429 CDMA model) was purchased this year in September on an existing Verizon Wireless (VZW) line using an upgrade. The purchase took place in California and the product was picked up using Apple Personal Pickup through the Cerritos Apple Retail Store. I will refer to this phone at my "original" phone.
    The original phone was taken into the Apple Store Regent Street in London, England, UK on November 15, 2012. The reason for this visit was that my original phone's camera would not focus.
    The Apple Store Regent Street verified there was a hardware problem but was unable to replace the part.
    The Apple Store Regent Street had me call the US AppleCare. At first they denied support, but then a supervisor, name can be provided upon request, approved the replacement of my original phone with an iPhone 5 (A1429 GSM model) as a temporary solution until I got back in the US. And approved that the GSM model would be replaced with a CDMA model when I came back to the US. I will refer to the GSM model as the "replacement". They gave me the case number --------.
    The Apple Store Regent Street gave me the replacement and took the original. The first replacement did not work for reasons I do not understand. They switched out the replacement several times until they got one that worked on the T-Mobile nano SIM card that I had purchased in England, UK. Please refer to the repair IDs below to track the progression of phones given to me at the Apple Store Regent Street:
    Repair ID ----------- (Nov 15)
    Repair ID ----------- (Nov 16)
    Repair ID ----------- (Nov 16)
    The following case number was either created in the UK or France between November 15 to November 24. Case number -----------
    On November 19, 2012, I went to France and purchased an Orange nano SIM card. The phone would not activate like the first two repair IDs above.
    On November 24, 2012, I went to the Apple Store Les Quatre Temps. The Genius told me that my CDMA phone should not have been replaced with a GSM model in the UK and that this was clearly Apple's fault. They had me call the AppleCare UK.
    My issue was escalated to a tier 2 UK AppleCare agent. His contact information can be provided upon request. He gave me the case number -----------.
    The UK tier 2 agent became upset when he heard that I was calling from France and that the France Apple Store or France AppleCare were not helping me. He told me that my CDMA phone should not have been replaced with a GSM model in the UK and that this was clearly Apple's fault.
    The UK tier 2 agent said he was working with engineers to resolve my problem and would call me back the next day on November 25, 2012.
    While at the Apple Store Les Quatre Temps, a Genius switched the phone given to from repair ID ----------- with a new one that worked with the French nano SIM card.
    Also, while at the Apple Store Les Quatre Temps, I initiated a call with AppleCare US to get assistance because it seems that AppleCare UK was more upset that France was not addressing the issue rather than helping me. I have email correspondance with the AppleCare US representative.
    A Genius at the Apple Store Les Quatre Temps switched the replacement with a new GSM model that worked on the French SIM card but would not work if restored, received a software update, or had the SIM card changed. This is the same temporary solution I received from the Apple Store Regent Street in the UK.
    By this point, I had spent between 12-14 hours in Apple Store or on the phone with an AppleCare representative.
    Upon arriving in the US, I went to my local Apple Store Brea Mall to have the replacement switched with a CDMA model. They could not support me. He told me that my CDMA phone should not have been replaced with a GSM model in the UK and that this was clearly Apple's fault. My instructions were to call AppleCare US again.
    My call with AppleCare US was escalated to a Senior Advisor, name can be provided upon request, and they gave me the case number -----------. After being on the phone with him for over an hour, his instructions were to call the Apple Store Regent Street and tell them to review my latest notes. They were to process a refund for a full retail priced iPhone 5 64BG black onto my credit card so that I could use that money to buy a new iPhone 5 64GB black at the Apple Store Brea Mall to reoslve the problem.
    The Apple Store Regent Street did not process my refund. He, name can be provided upon request, told me that the AppleCare US did not do a good job reviewing my case, that they were incapable of getting to the bottom of it like they were, and instructed me to call AppleCare US and tell them to review this case number and this repair id. I asked if he read the notes from the AppleCare US Senior Advisor and he would not confirm nor deny. When I offered to give him the case number he accepted but it seemed like would do no good. Our call was disconnected. When I tried calling back the stores automated system was turned on and I could not get back through.
    Now I have the full retail price of an iPhone 5 64GB black CDMA on my credit card and Apple will not process the refund as they said they would.
    I've, at this point, spent between 14-16 hours at Apple Stores or on the phone with AppleCare representatives, and still do not have the problem resolved.
    SOLUTION
    AppleCare US and AppleCare Europe need to resolve their internal family issues without further impacting their customers.
    Apple is to process a refund to my credit card for the cost of a full retail priced iPhone 5 64GB black.
    DESIRED OUTCOMES
    I have an iPhone 5 (A1429 CDMA model) that works in the US on VZW as it did before I received the replacement phone in the UK.
    Apple covers the cost of the solution because I did not create the problem.
    Apple resolves their internal issue without costing me more time, energy, or money.
    This becomes a case study for AppleCare so that future customers are not impacted like I have been by their support system.
    Does anyone have recommendations for me?
    Thank you!
    <Edited by Host>

    Thanks, but I've been on the phone with AppleCare US (where I am and live) and AppleCare UK. They continue bouncing me back and forth without helping resolve the problem.
    Perhaps someones knows how to further escalate the issue at Apple?

  • Remote Control and Remote View Problem

    Hi,
    I work at a High School running Netware 6.0 SP5 and Zen works 4.01 ir7.
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    When I Remote Control or Remote View a computer the users desktop wall
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    I would prefer the desktop wall paper staying the schools logo when I
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    which sometimes we dont want them knowing.
    We have Windows 98SE computer running Novell Client 3.4 and we have some
    computers running Windows XP Professional SP1 and Windows XP Professional
    SP2 both running Novell Client 4.91 SP2.
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    Is there a solution to my above problem? When Remote Controlling and
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    change.
    Thanks!

    Bpilon,
    It appears that in the past few days you have not received a response to your
    posting. That concerns us, and has triggered this automated reply.
    Has your problem been resolved? If not, you might try one of the following options:
    - Do a search of our knowledgebase at http://support.novell.com/search/kb_index.jsp
    - Check all of the other support tools and options available at
    http://support.novell.com.
    - You could also try posting your message again. Make sure it is posted in the
    correct newsgroup. (http://support.novell.com/forums)
    Be sure to read the forum FAQ about what to expect in the way of responses:
    http://support.novell.com/forums/faq_general.html
    If this is a reply to a duplicate posting, please ignore and accept our apologies
    and rest assured we will issue a stern reprimand to our posting bot.
    Good luck!
    Your Novell Product Support Forums Team
    http://support.novell.com/forums/

  • A720 and windows 8 problems

    Im trying to setup the a720  with windows 8 and have this problems: When power off the computer have all time this BSOD : SESSION_HAS_VALID_POOL_ON_EXIT Touchscreen not work.
    If I run the windows 8 install, just for test, the touch is working, the problem is after install.
    External hard disk not working when connect to any USB port, and unplug result in a system freeze.
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    Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com) Online Crash Dump Analysis Service See http://www.osronline.com for more information Windows 8 Kernel Version 9200 MP (8 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 9200.16384.amd64fre.win8_rtm.120725-1247 Machine Name: Kernel base = 0xfffff800`60081000 PsLoadedModuleList = 0xfffff800`6034ba60 Debug session time: Wed Nov 28 17:08:03.203 2012 (UTC - 5:00) System Uptime: 0 days 0:00:13.897 ******************************************************************************* *                                                                             * *                        Bugcheck Analysis                                    * *                                                                             * *******************************************************************************
    SESSION_HAS_VALID_POOL_ON_EXIT (ab) Caused by a session driver not freeing its pool allocations prior to a session unload.  This indicates a bug in win32k.sys, atmfd.dll, rdpdd.dll or a video driver. Arguments: Arg1: 0000000000000001, session ID Arg2: 00000000000000f0, number of paged pool bytes that are leaking Arg3: 0000000000000000, number of nonpaged pool bytes that are leaking Arg4: 0000000000000001, total number of paged and nonpaged allocations that are leaking. nonpaged allocations are in the upper half of this word, paged allocations are in the lower half of this word.
    Debugging Details: ------------------
    TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    BUGCHECK_STR:  0xAB
    PROCESS_NAME:  csrss.exe
    CURRENT_IRQL:  0
    LAST_CONTROL_TRANSFER:  from fffff80060680506 to fffff800600fc040
    STACK_TEXT:  fffff880`05d059b8 fffff800`60680506 : 00000000`000000ab 00000000`00000001 00000000`000000f0 00000000`00000000 : nt!KeBugCheckEx fffff880`05d059c0 fffff800`603e8bb5 : fffff880`04983b40 00000000`00000000 fffff880`04983000 ffffffff`ffffffe6 : nt! ?? ::NNGAKEGL::`string'+0x36216 fffff880`05d05a10 fffff800`604a48b6 : 00000000`00000372 fffff880`04983000 fffffa80`090203c0 fffffa80`08fc4540 : nt!MiDereferenceSessionFinal+0xf1 fffff880`05d05a80 fffff800`604abe68 : fffff8a0`00142b00 00000000`00000000 00000000`00000001 00000000`00000001 : nt!MmCleanProcessAddressSpace+0x2be fffff880`05d05af0 fffff800`604ac55e : fffffa80`00000000 00000002`00000001 00000000`00000000 fffff8a0`00d0b8f0 : nt!PspExitThread+0x668 fffff880`05d05c10 fffff800`600e1dd6 : fffff800`60377180 00000000`00000080 fffffa80`090203c0 fffffa80`08fc4540 : nt!PspTerminateThreadByPointer+0x4e fffff880`05d05c60 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
    STACK_COMMAND:  kb
    FOLLOWUP_IP: nt! ?? ::NNGAKEGL::`string'+36216 fffff800`60680506 cc              int     3
    SYMBOL_STACK_INDEX:  1
    SYMBOL_NAME:  nt! ?? ::NNGAKEGL::`string'+36216
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: nt
    IMAGE_NAME:  ntkrnlmp.exe
    DEBUG_FLR_IMAGE_TIMESTAMP:  5010ac4b
    FAILURE_BUCKET_ID:  X64_0xAB_nt!_??_::NNGAKEGL::_string_+36216
    BUCKET_ID:  X64_0xAB_nt!_??_::NNGAKEGL::_string_+36216
    Followup: MachineOwner ---------

    Ok, the problem is generated by NVIDIA VIDEO DRIVER!
    Honesty I cant understand why LENOVO not choose for this machines a ivibridge CPU with HD4000 VIDEO, performance is similar, and Intel VIDEOS GPU, have 0 troubles, ATI AND NVIDIA always are very problematic.
    Anyway the solution is simple:
    1 Turn OFF windows update, or change to selective install.
    This prevent win update install NVIDIA driver in automatic way.
    2 Uninstall NVIDIA driver sand NVIDIA related stuff.
    3 Restart the machine, NOT POWER OFF, just restart.
    4 Now go to SYSTEM PROPERTIES > HARDWARE > DEVICE MANAGER
    INSIDE DISPLAY ADPATER NOW SELECT DISABLE THE DEFAULT VGA DRIVER, NOR UNINSTALL CHOOSE DISABLE!
    NOW RESTART.
    After restart now touchscreen work correctly, and next time you power off the machine, not have that ugly error all time.
    This not is a final solution is just a workaround until LENOVO/NVIDIA provide a final fix for this.

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