Loose port kindle fire.

Does anyone know from experience if I can replace my 11 month olds kindle fire which has a loose port and thus has issues charging. I've gotten to the point that I shut off the kindle and let it charge fully because if its on and connected to the power cord the charging light will not come on.
And next question, if they do replace do I get a new tablet or a refurbished one? Yes I have the protection plan, which is up next month. I don't want to renew the plan I can can't get replacement or will get refurbished one.
And I also found that this is a common issue with kindles.
Thanks for any help!

Hi Squinlan,
Thanks for shopping with Best Buy.
As CrystalWoW said, we would typically replace your Kindle with a refurbished unit. Please bring your Kindle and receipt in to the Geek Squad counter and chat with our agents for help and let us know if you have any other questions in the meantime.
Cheers,
Douglas|Social Media Specialist | Best Buy® Corporate
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Loose port kindle fire.

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