Los Altavoces no suenan en mi IPOD Touch 5G

Mis altavoces del IPOD Touch 5g no suenan, todos los alertas funcionan y suenan pero no puedo escuchar mi musica, ni mis videos u otras apps!
Esta es la basura de Apple que no dan soporte y te venden su porquería (Latinoamerica), porque busco y busco y nada de respuestas.
Alguien sabe como solventar este problema o debo ir a la tienda y cambiarlo por otro nuevo.
A la espera de sus valiosos comentarios.

Google translate:
My IPOD Touch 5g speakers do not sound all work and sound alerts but I can not hear my music or my videos or other apps!
This is garbage from Apple that do not support and will sell their crap (Latin America), because look and look and no answers.
Anyone know how to solve this problem or should I go to the store and exchange it for a new one.
Waiting for your valuable comments.
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings      
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:                                 
iOS: How to back up                             
- Restore to factory settings/new iOS device.

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