Lose connection to E1000 when using Windows Live Messenger

I have a laptop running Vista which connects to the Internet through my Linksys E1000 wireless router. We have installed Windows Live Messenger, v2011 on the laptop, but whenever we try to login, the E1000 appears to crash. It is still running, but we cannot get an Internet connection on any computer in the house. I must then reboot the E1000 and the DSL modem in order to restore the Internet connection. I spoke with Linksys technical support for over an hour, and tried different things, but the E1000 continues to crash when Windows Live Messenger is used. The technical support person suggested that I may need to investigate "port forwarding" for WLM. Could this be the problem? And if I find out which ports are used by WLM, and open these on the E1000, might this solve the problem? We also tried using WLM from a different computer that uses the E1000 for internet access, and the same problem occurred.

Follow this link to find the port numbers used by Windows Live messenger.
Open these ports on your router and see if that works.

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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

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hi there, i've had this same issue too for a while...so basically...the problem only happens if you run windows live messenger with compatability mode and while you tell windows live messenger to show what music you're listening to.
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personally i'd rather just turn off "show imformation about the song im listening to" because windows live messanger tends to crash a lot when compatability mode is turned off.

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Hello Edwards
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No crash report is generated by FF when it fails to load, but Windows catches the problem in it's event log. I've pasted the contents of that record at the bottom in the hopes that someone can take a stab at what's wrong.
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Event View Crash Report:
Log Name: Application
Source: Application Error
Date: 06/06/2011 7:29:50 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: UberHal
Description:
Faulting application name: firefox.exe, version: 2.0.1.4120, time stamp: 0x4da6a9fb
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x8d394fd6
Faulting process id: 0x1aec
Faulting application start time: 0x01cc24a1a155376a
Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Faulting module path: unknown
Report Id: df4396d9-9094-11e0-8761-0026180e006b
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-06-06T23:29:50.000000000Z" />
<EventRecordID>31380</EventRecordID>
<Channel>Application</Channel>
<Computer>UberHal</Computer>
<Security />
</System>
<EventData>
<Data>firefox.exe</Data>
<Data>2.0.1.4120</Data>
<Data>4da6a9fb</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>8d394fd6</Data>
<Data>1aec</Data>
<Data>01cc24a1a155376a</Data>
<Data>C:\Program Files (x86)\Mozilla Firefox\firefox.exe</Data>
<Data>unknown</Data>
<Data>df4396d9-9094-11e0-8761-0026180e006b</Data>
</EventData>
</Event>
Log Name: Application
Source: Windows Error Reporting
Date: 06/06/2011 7:29:56 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: UberHal
Description:
Fault bucket 2009598108, type 5
Event Name: BEX
Response: Not available
Cab Id: 0
Problem signature:
P1: firefox.exe
P2: 2.0.1.4120
P3: 4da6a9fb
P4: StackHash_0a9e
P5: 0.0.0.0
P6: 00000000
P7: 8d394fd6
P8: c0000005
P9: 00000008
P10:
Attached files:
C:\Users\MC\AppData\Local\Temp\WERD47E.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\MC\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_firefox.exe_966114b87f1ef26bf245bee89f49ab1bb58152f2_0c65eb58
Analysis symbol:
Rechecking for solution: 0
Report Id: df4396d9-9094-11e0-8761-0026180e006b
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-06-06T23:29:56.000000000Z" />
<EventRecordID>31381</EventRecordID>
<Channel>Application</Channel>
<Computer>UberHal</Computer>
<Security />
</System>
<EventData>
<Data>2009598108</Data>
<Data>5</Data>
<Data>BEX</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>firefox.exe</Data>
<Data>2.0.1.4120</Data>
<Data>4da6a9fb</Data>
<Data>StackHash_0a9e</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>8d394fd6</Data>
<Data>c0000005</Data>
<Data>00000008</Data>
<Data>
</Data>
<Data>
C:\Users\MC\AppData\Local\Temp\WERD47E.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\MC\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_firefox.exe_966114b87f1ef26bf245bee89f49ab1bb58152f2_0c65eb58</Data>
<Data>
</Data>
<Data>0</Data>
<Data>df4396d9-9094-11e0-8761-0026180e006b</Data>
<Data>0</Data>
</EventData>
</Event>

I have exactly the same issue. After FF upgraded on its own to version 5, it won't open from start menu, taskbar, desktop icon, or even by pressing firefox.exe in program files directory. It does so by pressing a link at msn messenger, inside Outlook etc.
Disabling all addons, didn't help. Moreover, I can't start FF in safe mode or start profile manager (Start > Run> firefox.exe -ProfileManager).
OS: Windows 7 64bit
Windows Event Viewer entry details:
Faulting application name: firefox.exe, version: 5.0.0.4183, time stamp: 0x4df95302
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x8c724fa6
Faulting process id: 0xc0c
Faulting application start time: 0x01cc37fe2fae7e8b
Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Faulting module path: unknown
Report Id: 6e7f03eb-a3f1-11e0-8f4d-a4badb0238f6

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Printing is fine.
When using the HP Scan application, get the error "Scanner communication cannot be established".
When scanning from the printer itself it fails with the same message. In addition the printer panel displays the error:
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Connection to the computer is lost
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Originally ran Windows 8.0; recently upgraded to Windows 8.1.
Older separate Netgear router and modem was replaced with a newer Netgear Router/Modem, but both experienced the same problem.
There was no problem with the original Windows 8.0 configuration and only after upgrading to 8.1 did the problem emerge.
On my home netowrk I have an HP ProBook 6550b running Windows 7 sp1 that uses wireless to get to the Router, and it has no problem with scanning.
I have followed the recommendations of a number of articles relating to this issue (including: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02915410&product=4323659#N94), but there has been no change in behaviour.
The printer has a static IP address;
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With all these settings the Windows 8.1 cannot scan while the Windows 7 laptop with wireless to the router has no problems.
Appreciate any insights into this problem.
I can only surmise that the problem is a compatibility problem between the 8600 Printer and Windows 8.1.
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You can determine if there is compatiblity between the printer and PC by checking the Windows 8.1 hardware compatibility list. I have done that and it is shown to be fully compatible. If the driver you installed before was only the basic driver,it would explain the lack of scan and copy functionality.
Download and install the Windows 8.1 full feature driver and software on the HP Compaq Pro 6300 SFF 64bit PC .
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****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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Lose connection to E1000 when using Windows Live Messenger

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