Lose discount if upgrade to infinity?

if you upgrade to infinity do you lose any broadband discount you have accumilated? also if upgrade to infinity 2 76mb and the speed doesnt reach that of infinty 1 38mb can you downgrade to infinity 1 package?

Existing customers get a better deal than new customers when they renew - i know i did and others have posted likewise
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

If I Upgrade to Infinity will I lose my current di...

A wee question for you knowlegeable lads and lassies if that's OK.
I joined BT in December on a 'six months free' discounted package for Unlimited Broadband. The exchange in my village has now been upgraded to fibre which I would like to get however if I am unsure if I would lose the remaining couple of months of my discount.
Is it likely that I would lose my discounts upgrading now?

I managed to keep my discount!
The Options Team let me do a (minor) upgrade from Infinity 1 (with 20Gb limit) to Infinity 1 Extra (with 40Gb limit and increased upload speed) while keeping the balance of my 6 months discount! Double the limit was really worthwhile as 20Gb was almost unusable!
Of course there were no extra costs to BT in the upgrade I did - which is likely to be the difference!

Very much regret upgrading to Infinity!

We were plagued by calls from the company BT use to sell Infinity for over a year, often receiving 2 calls per week! We were quite happy with standard broadband which was fast enough for our BB needs and didn't want to incur any additional monthly cost.
Then we received a letter from BT stating that we could upgrade to Infinity at no extra cost, keep our existing discount and our contract term would remain the same. When I called to clarify the terms & conditions I was told that when our existing term ended I could call to arrange a new discount package if I signed up for another 12 mths so we went ahead.
I called the Customer Options Team today as the existing term and Line Rental Saver has now ended, only to be told that as they are unable to discount Infinity the best they could offer me was a reduction of £2 p/m or alternatively I could keep the existing discount if I downgraded back to standard BB!!!
Ho hum, off to search the BB comparison site!

I've had that letter as well. I phoned up twice before Christmas. Both times I was told I qualified for the offer, but they couldn't actually make an appointment then, and I should phone back a few days later.
In the end, I lost interest and gave up. I'm not sure I want the upgrade anyway - my master socket is in completely the wrong place.
I'm still stuck on ADSLMax. I'll wait till March when my contract runs out, and if my line hasn't been upgraded to ADSL2+ by then, I will threaten to switch to another supplier who will give me a faster speed.

Upgrade to Infinity, transferring Hub line tel num...

Help! I turn to the BT community out of desperation, and would love to know what to do next! I wish to upgrade to Infinity, and have a hub 2.0 with a standard bt telephone plugged into the hub using the internet line (with a number that is different from my landline number). I understand that when I upgrade to the Infinity Hub, I lose the option of a hub phone or line, but I wish to retain the number - either to replace the existing landline number, or to take out a second landline, using this number. BT have said 4 different things -   1. No, not possible (BT sales centre) or                                                                                                                                        2. Definitely can retain the number, just can't guarantee on the day it might not happen (BT Sales centre, again),
3. Yes, absolutely possible either by transferring Braodband into this number, or adding a second landline(BT Technical Help desk)     4 No (from BTcustomer service)
Does anyone know the truth? oor have experience of this situation? Any help desperately appreciated - thank you

Help! I turn to the BT community out of desperation, and would love to know what to do next! I wish to upgrade to Infinity, and have a hub 2.0 with a standard bt telephone plugged into the hub using the internet line (with a number that is different from my landline number). I understand that when I upgrade to the Infinity Hub, I lose the option of a hub phone or line, but I wish to retain the number - either to replace the existing landline number, or to take out a second landline, using this number. BT have said 4 different things -   1. No, not possible (BT sales centre) or                                                                                                                                        2. Definitely can retain the number, just can't guarantee on the day it might not happen (BT Sales centre, again),
3. Yes, absolutely possible either by transferring Braodband into this number, or adding a second landline(BT Technical Help desk)     4 No (from BTcustomer service)
Does anyone know the truth? oor have experience of this situation? Any help desperately appreciated - thank you

Did I lose my annual upgrade?

I know everyone is asking this, but mine's a bit different. I understand how the annual upgrade works and when I should receive it. But, browsing through the forum today I noticed someone said it needs to be the primary line (I only have one line) and have a monthy access fee of 49.99 or greater. I recently added a company discount to my account, so my MAF went from 59.99 to 47.99. Does this mean I lose my annual upgrade (Which is due for February 5th, two days from now) all because of my discount?

cornylove wrote:
I know everyone is asking this, but mine's a bit different. I understand how the annual upgrade works and when I should receive it. But, browsing through the forum today I noticed someone said it needs to be the primary line (I only have one line) and have a monthy access fee of 49.99 or greater. I recently added a company discount to my account, so my MAF went from 59.99 to 47.99. Does this mean I lose my annual upgrade (Which is due for February 5th, two days from now) all because of my discount?
I'm in the exact same position as you. Let me know if you hear anything.

I just brought 15-inch macbook pro with retina display for about 3 weeks, will there be any refund or upgrade to my macbook due to the discount and upgraded right now

I just brought 15-inch macbook pro with retina display for about 3 weeks, will there be any refund or upgrade to my macbook due to the discount and upgraded right now

https://discussions.apple.com/thread/4806203?tstart=0

Re: Discount for upgrades

I have a question, is Verizon offering any kind of discount for customers who already have the iphone 4. My 2 year contract will end in August 2013. I want the new iphone 5 when its released. Is there any type of discount? I have heard there is a discount for upgrades for customers who already have the iphone 4/4s. Please let me know
(Post has been branched to this new discussion for better exposure)
Message was edited by: Verizon Moderator

kimmay09 wrote:
I have a question, is Verizon offering any kind of discount for customers who already have the iphone 4. My 2 year contract will end in August 2013. I want the new iphone 5 when its released. Is there any type of discount? I have heard there is a discount for upgrades for customers who already have the iphone 4/4s. Please let me know
(Post has been branched to this new discussion for better exposure)
Message was edited by: Verizon Moderator
I have not read or heard of any special or "trade-in" upgrade discounts being available from Verizon. There were not any offered in either of the last two iPhone releases by Verizon so I would not expect a new precedent with this release.
If I were you I would go back and ask whomever you "heard there is a discount for upgrades for customers who already have the iphone 4/4s" what the discount is and where they got their information. Sounds like a fish story to me.

My MacBook Pro isn't a year old yet and would like to use iCloud. However, very apprehensive about Lion upgrade...how can I find out what I will lose if I upgrade?

My MacBook Pro isn't a year old yet and would like to use iCloud. However, very apprehensive about Lion upgrade...how can I find out what I will lose if I upgrade?

Ajimd33 wrote:
I appreciate the prompt response. Having read several threads, you can appreciate why I would be hesistant to upgrade to the Lion. All I basically use is Office for Mac and the other basic functions such as email/calendar/address/contacts...etc. I have read horror stories about peoples stuff dissapearing into cyberspace and obvi dont want that to happen.
That's all nonsense. Most people don't post anything if they don't have any problems. People who do have problems usually have very specific reasons for them that they have caused themselves.

Want to upgrade to infinity option 2 but sales hav...

Trying to upgrade to infinity option 2 and like another used tried the online way first that failed.
Called sales on 0800 800 900 and explained this.
Operator was helpful but thought this to be a tricky upgrade thought they may have call me back then thought they could do it while on the call. 10 mins later said that they would call me me back, still waiting
I am halfway through my current 24 month contract which is
BB TV Phone for £18 / month + £5 for anytime phone calls total £23.80
Line rental saver
I want to to infinity option 2 unlimited BB and maybe a speed increase !
Can you help

have you tryed and calling on 150 on the bt line make sure your bt line phone number is the same as the BB chack on mybt then if that needs changeing do that frist then speed upgrade

I have upgraded to Infinity 2 but speed is capped!

I have been with BT Infinity for 20 months and very happy with the service. Gaming, surfing the net with super speeds with no problems at all.
So as a result of this excellent service I have been provided, I decided to renew my contract and upgrade to 'Infinity 2'.
I upgraded on 31 May 2012 but as of yet, I have not see any difference in speeds, infant I have done several speeds tests which show my line has been capped. I am sure it takes around 10 days for the upgrade to complete where I will experience high and low speeds until my broadband line is stable. My question is: How can they measure how much more my line can take if it has already shown it is capable or more yet it has now been capped to a lower number.
Below I have posted speed test results of before and after the upgrade using: http://speedtester.bt.com/.
Speeds tests before the upgrade on 31 May 2012:
Speedtest taken: 28.4.2011
Download 33025 (capped at 35738):
Upload 8188 (capped at 10000):
Speedtest taken: 28.4.2011
Download 33027 (capped at 36635):
Upload 7926 (capped at 10000):
Speedtest taken: 24.5.2012
Download 36000 (capped at 38720):
Upload 6500 (capped at 10000):
Speedtest taken: 30.5.2012
Download 36.29 (capped at 38.72):
Upload 7.11 (capped at 10):
Speeds tests after the upgrade on 31 May 2012:
Speedtest taken: 1.6.2012
Download 40.93 (capped at 43.55):
Upload 6.56 (capped at 20):
Speedtest taken: 3.6.2012
Download 36.01 (capped at 38.3):
Upload 6.14 (capped at 20):
What I cant understand is that on 1.6.2012 the screenshot above shows my line achieved a Download of 40.93 yet I see todat that my line is now capped at 38.3! My question is how on earth can the BT testers see if my line can take more if they have capped it to 38.3! In logic tearms and for the fact I am paying for more, I just don't understand why that have capped it at all. As seen in pics above the uploads have never been capped, why the downloads when we are paying for more.
Thank you for your time

I was thinking more on the lines of a week, DLM won't magically increase your profiles over night, it could be a week or so at least and considering you've only just upgraded it would be worth leave.
However, if you want some help contact the mods: https://bt.custhelp.com/app/contact_email/c/4951
It takes up to 3 days to get a response from them either by email or phone.
I can't say for sure, but for the moment they may or may not entertain you as from Dean's post on the Infinity board he suggests you leave your line stabilise for 10 days.
In my honest opinion, i would leave it unti the 10 days are up from when your upgrade went through, just to be sure and on the safe side.
If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution

Discounted iphone upgrade at a higher price...

does anyone know what the pricing is for people that do not qualify for a full discount, but are offered a discounted iphone upgrade at a higher price?

It also depends on other factors such as how much you spend on your current plan and your payment history. Only AT&T can tell you what you qualify for.

Openreach cable problems since upgrading to Infini...

I have had daily, multiple disconnects practically every day since upgrading to Infinity at the end of November 2013. The issue has been escalated to a proactive team in Newcastle.
There is a cable issue which needs replacing. The job has been booked in at least twice and Openreach apparently told Newcastle it was being changed last week. It wasn't and it still hasn't been done.
Is there anything I can do to get them to do this work? And is this something the Ombudsman should get involved with?
And, technically, how come I have been getting this wretched issue every day bar a handful of days, since the end of November 2013???!!
Obviously not at all happy.
artist-writer-author
www.euphrosenelabon.com

Just got call from Openreach. Something about a rope being installed and the cable being changed tomorrow. I hope.
Still, they did have the courtesy to call me and keep me informed so obviously not as miffed. Just praying this problem is resolved though as it's driving me nuts. Okay, nuttier
artist-writer-author
www.euphrosenelabon.com

Upgrading to Infinity

Hi,
I'm a current BT Broadband customer and interested in upgrading to Infinity. I am in an area that accepts it, so I should be good. I'm just a bit suprised that BT haven't been in touch. Virgin Media send me literature about twice a month for special deals.
The web site directs me to how to purchase a new installation, but I would like to upgrade and I would hope BT would take into account that I have been a loyal customer for 25 years to sweeten the deal.
Anyone know how I go about this and avoid speaking to an Indian Call Centre.
Many thanks .

Infinitechris wrote:
Try calling BT Infinity sales on 0800 731 9527 both time I called them they were knowledgeable and helpful. The two agents I spoke to they had Geordie accents.
Thats not how Hindi is spelt
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

I have 3.6.28 what add ons will i lose if i upgrade to 18

I have 3.6.28 what add ons will i lose if i upgrade to 18

please note that continuing using an outdated versions of firefox like 3.6.28 which is [https://www.mozilla.org/security/known-vulnerabilities/firefox.html affected by numerous known security vulnerabilities] will put the integrity of your system and all the personal data on it at risk! so I'd recommend updating as soon as possible.
in order to answer your specific question it would be necessary to know which addons you've installed specifically - google toolbar won't work any longer but there are quite a few alternatives: [[Google Toolbar is no longer compatible with Firefox - Here are some alternatives]]
regarding your mouse/standby issue (which should not be related to firefox) see www.howtogeek.com/howto/15132/stop-your-mouse-from-waking-up-your-windows-7-computer/

Do i lose files when upgrading to Lion?

I am preparing to upgrade to Lion fromsnowleapard, i don't have a back up, but my question is:
Do I lose files when upgrading to Lion? I have microsoft office for MAC 2011 installed and files for garageband which I realy don't want to loose!

If you have files you don't want to lose, you should back up your system regardless of upgrading or not. Buy an external drive and clone your system or use Time Machine to back it up.
The normal Lion upgrade won't delete your data if things go correctly, any hiccups and you'll need that backup.
Regards,
Captfred

Lose discount if upgrade to infinity?

Similar Messages

Maybe you are looking for