Lose Ringtones After Update?

After an update to the iPhone, like 3.1.2 for example, are you supposed to lose all custom ringtones assigned to contacts when using Exchange services for contact updates? I did the update and then the Exchange service had to repopulate all of my contacts. I realize that ringtones are not part of the contact data that most Exchange services maintain, but I thought that the backup/restore of the phone that's done as part of a software update like 3.1.2 would maintain my contact data. It didn't, and the Exchange service needed to repopulate all my contacts, which it did, but obviously without my ringtones. Is this normal? How do you maintain ringtones across an update when using push services?

Actually, I thought a system update does do a backup and restore. I thought it wiped out the data, applied the system OS, then restored the data. Otherwise how would all of the settings, applications, and other data be in the same status as before the update? In any case, I wouldn't have thought that all contact data would need to be re-applied afterwards. But actually my main problem, aside from this, is that my contacts are consistently losing their custom ringtones. I use push services for my contacts, and I can understand why re-population of my contact data loses them since a ringtone isn't a maintained data field in Exchange, but this situation only makes it worse if I'll lose ringtones after every system update.

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