Losing all my recordings due to an upgrade

I've just been informed that I will lose all my recordings due to an upgrade in 30 days time. Unfortunately the 2 weeks prior to this I am on holiday and wanted to record things whilst I'm away. Frankly, I am appalled that any upgrade should make us lose recordings and will therefore cancel my contract, seek compensation and change to someone that understands customer needs!

Will this upgrade affect ALL BT Vision users I would love to know why I have not been notified?
I am going on Holiday and want to record the Tour de France whilst away so this is terrible news
Can someone tell me:
A: WHEN is this upgrade due to take place?
B: how do I get the information you have been sent?
c: If I upgrade myself now will I be exempt?
On top of all the other BT Vision service problems I am experiencing: The rubbish BT Vision box locking up daily! - All my recordings ending 5 mins early! - BT Vision box reporting no iternet connection when my PC and tablet both have wireless conectivity through the same home hub! this is the worst news possible.
I am totaly fed up with BT Vision already and I have only had it for two weeks!
Time to go buy a seperate HDD so I can just record off my TV directly!
What a total joke and waste of my money BT Vison is turning out to be.

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Losing all my recordings due to an upgrade

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