Losing Broadband Connection

Hi,
New too the forum. Over the past 4 days I have been experiencing a lose of broadband connection, flashing orange light comes on the hub. Tried resetting, switching off the hub etc, this doesn't work. When I open up my main telephone socket and plug line into tester the hub light turns Blue after a minute or so. Unplug and screw back together and plug line back in the normal way and it works again for a day or so. The problem does not occur when I receive or make a phone call and I have correct filters plugged in. Any suggestions to why this keeps happening?
Thanks

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
can you reconnect the router to the test socket before posting the stats
is the bellwire attached to terminal 3 on faceplate? if so remove it and also in all your sockets
bellwire removal
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

Losing broadband connection when Ipod nano connected

Whenever I connect my ipod to my computer, my broadband connection dips out. I am currently using Windows XP. Any suggestions as to why this is happening and any solutions to this would be appreciated. Thanks

How are you connected to your Internet connection - USB, Ethernet, or wireless?
I've noticed that some PCs tend to "reset" the connection to ALL USB devices whenever certain devices, such as iPods, are connected. If you have a USB broadband modem, it could be related to this sort of thing. I'm not really sure if this is an iPod issue at all, but you could try unplugging/replugging your USB modem, or you could try different USB ports on your computer to see if some are on a separate bus.

Losing broadband connection / Email query

I've had BT Broadband for several months with no problems. Since returning from a week's holiday ( hub left on) I have noticed that the blue 'b' light has turned to orange several times and connection has been temporarilly lossed. It has, within minutes, sorted itself. I have also received messages saying that my BTYahoo Email account could not be detected (I have previously had this message on my Ipod but the account functioned properly) Despite this message, my Email account continues to be OK. It might be my imagination, but it seems that the loss of connectivity coincides with logging in to my Email account.

welcome to the forum
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) BT Speedtester and post the results .
are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT HomeHub 3 keeps dropping Broadband connection a...

For the last three years I've been having issues with BT HomeHubs dropping broadband connection and we still haven't been able to find a permanent fix. When it first started it only happened maybe once ever to months so it was never too much of an issue. As time progressed these broadband drops started to become more frequent, there was never a pattern, but you could be using the Internet for hours with out any issue then suddenly it would start to lose and gain connection every few minutes for 30 minutes to an hour. This became ridiculous in the end so we proceed to get an engineer in to check everything out. At the time I was using a HomeHub 2 and it was decided by the engineer that it was an issue with the modem so they were all replaced. This solution fixed the connection issues for a few months, but then they started again. So after another year had gone by, with the issues just as bad as before we got another Engineer in. This was about a year ago from the time this post is being written. Apparently even though we had been paying for Unlimited Broadband since the first engineers visit there was something at the exchange that was capping the amount of usage and this was causing the sporadic broadband drops. We later heard that the problem at the exchange had been fixed and at the same time we upgraded to a BT HomeHub 3 as if I recall it would also help,as well as making the engineers visit free of charge. So a year later and I still have problems with losing my broadband connection. I must say it's not as bad as before, but it can get very irritating when the drops follow each other in quick succession. It really would be nice to find a fix for this once and for all. Every time we get in contact with BT we always get asked the same questions over and over until eventually we have to get an engineer out so I thought enquiring on the forums might be a better idea. I'm sure I can't be the only one with these issues that's for sure.
Just to be clear I have gone through everything on the Broadband connection list multiple times.
1. I've turned my hub of and all devices of periods of more than an hour with no success.
2. Just checked again and there is no problem with the Broadband or any other BT services in my area.
3. No issues with my phone line.
4. All the power cables are plugged in properly, but as I never have issues with the power dropping or the hub restarting I'm not sure how much this would matter.
5. The wireless has never dropped and even using an ethernet cable the problem still persists.
6. Connection trouble shouting find no issues and just tells be to get in contact with BT.
7. My Hub is usually connection to the Test socket as it's the one located in the room where we have our PC. I've tried using the main one and the problem still persists.
8. Well I hope someone here has the answer to my problems.
-Thank for staking the time to read this post, CMuir

Okay so to start off with my ADSL Statistics:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 01:12:52
Downstream:
16.75 Mbps
Upstream:
1.132 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.0 dB / 6.4 dB
Line attenuation (Down/Up):
15.9 dB / 7.3 dB
Output power (Down/Up):
20.1 dBm / 11.8 dBm
FEC Events (Down/Up):
93068 / 815
CRC Events (Down/Up):
97 / 97
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
1333 / 179
Error Seconds (Local/Remote):
42 / 29
Btspeedtester Results:
FAQ
1. Best Effort Test: -provides background information.
Download Speed
14.77 Mbps
0 Mbps
21 Mbps
Max Achievable Speed
Download speedachieved during the test was - 14.77 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 15.14 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.71 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.71Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit the FAQ if you are unable to understand the test results.
Hopefully this will give you the information you need.
-Thanks, CMuir

Can I use a wireless router to share a USB broadband connection

Hi - I have an emac or a mac minin which have a USb boradband modem. I use airport from the emac to allow me to connect from an airport enabled powerbook when it is at home.
Rather than getting an airport card for the mac mini, could I use that as the primary conection to the internet (via the USB modem) and then get a wirless router (eg netgear MR814) an I use a wireless router to share the USB broadband connection to the 2 airport enabled macs?
Or do I either:
1) need to get airport for the Mac Mini
or
2) Get a ethernet modem to plug into the wireless router
Any advice appreciated?
Tommy banana

Sorry my first post was a little unclear.
Hi - I now have an emac and a mac mini, both of which which have a USb boradband modem. I use airport from the emac to allow me to connect from an airport enabled powerbook when it is at home.
So that all can connect at the same time and rather than getting an airport card for the mac mini, could I use the mac mini as the primary conection to the internet (via the USB modem) and then get a wirless router (eg netgear MR814) an I use a wireless router to share the USB broadband connection to the 2 airport enabled macs?
Or do I either:
1) need to get airport for the Mac Mini
or
2) Get a ethernet modem to plug into the wireless router
Any advice appreciated?
Tommy banana

Trying to get broadband connected...

Hello,
I'm writing this in the hope that someone can help me. I placed an order for a combined TV, phone and broadband on 14th May and was given a connection date of 31st May between 8am and 1pm. I took the day off work and at 10 am 2 BT openreach vans parked outside my house. I went down to ask if either of them were there to connect me and they said neither of them was. A courier arrived at this point with all the equipment and I was advised to call and check on the engineer status. I called at 1pm to say nobody had arrived and they apologised, offered a £10 compensation and said that the IT system was down for the engineers so they couldn't access the log but guaranteed that an engineer would attend later that day before 5pm.
I called back at 5 as nobody had arrived and was told that the engineer had reported it as being unable to gain access due to customer not being present. I was absolutely livid at hearing this and demanded that an engineer attend that evening only to be told that they'd finished work for the weekend and Tue 4th June would be the earliest. I asked to submit a formal complaint and the manager that I spoke to in the technical department said that he would note my dissatisfaction and email my partner, whose name the account is in, with confirmation of what they were doing to resolve the issue as well as details of his name, department and position along with the same info on the other operators that I had spoken to. No such email was received but we did get a text to say that we would be connected on Thursday 6th June!
My partner called on Monday to ask why she'd not received the email and to check exactly when we were getting connected as we would again have to take time off work. She was told that the text was wrong and that it would indeed be Tue 4th June. She managed to arrange to work from home that day at the last minute and an engineer duly attended but only activated the phone line and, when asked about the internet, said it was "nothing to do with him".
I called BT that afternoon to clarify what was happening with the broadband and was told to not worry, that the service would go live within 12 hours of the engineer visit. I waited the 12 hours and called to check, only to be told that the service had been cancelled by someone in an administrative error and that it would be 2-3 weeks before we could expect connection. I was once again very angry at this news and asked to once again submit a formal complaint. I was told the complaints team was closed and would have to call back the following day.
On Wed 5th June, I called and asked for an explanation as to why the order had been cancelled. I received no explanation and asked to speak to the manager. They said that the manager was on another call and would call me back ASAP. I waited 45 mins and called back, they reiterated that a manager would be calling me ASAP. I waited another 45 mins and still no call. I called back again and spoke with a guy called Stephen in technical, who gave me his personal assurance that the service would be connected within 48 hours of the call. He said he was taking personal responsibility for the case and that I had no further need to contact them. I took him at his word and kept a check on the homehub router for changes.
On the Thursday 6th June, the 'broadband' light went from flashing orange to constant red which, according to the set-up guide, meant that the broadband was active but the username was incorrect. I called to check this with technical and was told that this was incorrect and that red just meant that the broadband line was inactive. He checked further and said the order was still showing as cancelled which again caused me to get a little angry over the repeated misinformation and having to make so many calls regarding the situation. I again asked to make a complaint and again was told the department was closed.
I called again on Friday 7th June, after 12 which meant the 48 hours had elapsed and therefore the operator, Stephen, had not held to his promise to personally oversee the case. I asked to be put through to cancellations, explained the situation for about the 15th time and asked for all the monies that we had paid BT so far to be refunded, along with the £45 that we had spent on BT public WiFi since the 14th May and also compensation to cover my loss of earnings in taking the day off on Friday 31st unnecessarily as well as the bills that we had run up on our mobiles contacting them regarding the situation. They apologised again and put me through to someone in the technical Dept that guaranteed me that they would speak with openreach and get someone out that day. They also took my mobile number and said they would call me back at 4pm with an update. 4pm came and went with no call back so I called once more and requested a refund and compensation. They said that the technical team were definitely acting on the situation and if I held on a little longer, they would make sure the lady I had spoken to would call me. Needless to say, I got no call.
I called again on Saturday 8th June and spoke with someone called Darren in customer retention who said he was sorry that I'd been treated so poorly and gave me a number to call direct on Monday morning to speak with someone regarding the matter. He said that they needed one more chance to put it right.
I called on Monday 10th June and spoke with a customer options Dept operator who said that the order was still showing as cancelled and that he would have to place a fresh order which would take 2-3 weeks. I had lost patience by this point and asked to be put through to cancellations, they listened to the story once more and put me through to another Dept where an operator reiterated that they could process the connection in 48 hours. I said that was no longer acceptable as I'd been assured twice the previous week of this and it hadn't transpired. He then said his manager might be able to get it done that day and put me through to him. His manager said that 2-3 working days was the quickest that it could be done.
I asked to go back to cancellations, reiterated the refund and compensation I expected and was told that I would have to speak with billing about it. I got put through to billing and the guy I spoke to took all the security details but refused to go further unless I told him the payment method used by my partner, saying that the bank name and the fact that it was a debit card wasn't enough. I took his number and got my partner to call but it just rings out at the number he gave us. I called back again and spoke with cancellations. The girl I spoke to there said that she would personally try and sort it out for me. She went off the phone to speak with the various departments and came back saying that the order was still open and that the service should be getting connected in the next 48 hours. She said that she'd call me tomorrow to check if it was connected and gave me a number fro openreach saying that usually it would only be BT operators that could speak to them but this was a public number and that someone might help me out.
I called openreach and the operator said that she dealt with fallen cable poles and holes in the street and that she had no way of helping me and advised me to speak to BT - sigh!
Here's what I think is reasonable - that someone at BT could speak with someone at openreach and, given that the engineers are just as responsible for the delay as the BT operators, arrange to get me connected either today or tommorow. If this can't be done, I think that I should reasonable expect BT to:
refund all the monies paid to them for the package and the up-front line rental
refund the £45 that we've spent on the public BT wifi that should have been free as we had signed a contract with them back on the 14th May
pay for the costs of our calls to them through our mobile providers
compensate me for loss of earnings for the day that I took off to wait on an openreach engineer who fraudulently claimed that I wasn't home
I think that, given the level of stress that this has put both me and my partner under (we both need to work from home and this has proven very difficult for us as we live in a rural area and have to rely on the public wifi otherwise), coupled with the amount of time that I've spent trying to sort it our, that this is the least we should expect.
One of the biggest issues with cancelling the order for me is that there are simply no alternatives in the area. For our postcode of PH15 2AA, I've been told by Talk Talk, SKY and Virgin Media that they can't provide the service as BT charge them £17 a month to utilise the infrastructure therefore they don't offer their services in my area. This would seem then, that BT have a monopoly on the broadban for the area which I understood to be illegal under UK trading legislation.
Does anyone on this forum have any advice at all for me or know of where I can find out alternative ISP's? Uswitch and all the other checkers show that there are a number of ISP's in the area but when I contact them directly they all say the same thing...
Please help - I'm starting to go a little crazy with all this! (I know that some people are reporting that they have waited weeks for connection but I simply can't accept that...)

Well, now we're back to square one - we spent another hour on the phone to BT yesterday and the best they could do was to restart the whole order process from scratch as the orders team had no record of an order ever being placed. I spent yet another frustrating, fractured 20 minutes initially trying to get some sense out of the Indian call centre and the guy that I spoke to in cancellations himself admitted that it was a nightmare trying to get a straight answer out of them. This follows another person in cancellations admitting that they got just as frustrated with the other departments being poorly organised and hard to communicate with. I'd just like to underline the fact that I have no problem with BT outsourcing their call centres to other countries and no problem with people from those countries being tasked with the admin of the order process or customer service. I previously had experience of using the Dutch technical team that ran Be Unlimited's service and they were fantastic - great communicators, well-organised and able to rectify my problem within hours.
The fact is that everyone that I've spoken to in either the orders department or technical department rattles out the same spiel that they must be reading off some card in front of them like a robot. They don't actually listen to what I'm telling them and they obviously have no form of administrative infrastructure that allows them to work efficiently. I have to go through the same process every time, explaining the whole story from the beginning and being given the same empty platitudes and promises every time by yet another office drone. The inter-departmental communications are non-existent and BT's whole systematic processes are abysmal. The whole corporation needs re-organising from the ground up and surely can't continue to be a profitable business for much longer if the volume of customer complaints and despairing posts on this very forum are anything to go by.
To reiterate:
Order placed 14th May, connection date 31st May - engineer to attend between 8 am and 1 pm
31st May, courier delivers hardware, engineers parked outside my house for 3 hours, neither of them assigned to the job, call BT after time window of visit expires and am assured an engineer will attend. Call back after 5 and told that the engineer claimed he couldn't gain entry and all engineers are finished for the day until Monday (despite an engineer attending my work which is located 5 doors down to fix our business broadband connection on a Saturday, less than 3 hours after I called). Make formal complaint and am assured engineer will attend on 4th June and internet will be connected same day
Engineer attends 4th June, claims broadband nothing to do with him, call BT and assured that service will activate later that day, service does not commence and am told the order appears to be cancelled when I call to check. Make formal complaint and am told someone will call me next day, so provide my number
5th June, no call so phone to check/complain - am told manager will call back ASAP. Wait 45 mins, no call. Call back, am reassured that someone will call. Wait 45 mins, no call. Call back again, speak to 'Steven' in orders who apologises and tells me he's going to personally oversee a fast-track of the order that will see it connected in 48 hours and that I have no further need to call them.
Call on 6th June after a change on the homehub router lights to check if this is the service being activated. Am told that the order is still showing as cancelled. Make another formal complaint and am assured that someone will call me back next day.
7th June, nobody calls and the 48-hour window expires. Call to check on status/complain and I'm told the order is still cancelled by orders dept. Ask to be put through to cancellations to get the service cancelled and get a refund, am told that order has not been cancelled. I'm put through to 'senior manager' in order department who guarantees connection that day and that she herself will call at 4pm to confirm. 4pm comes and goes - no call. Call BT to check/complain/cancel order - speak with cancellations who ask for more time and say they will make sure the woman from orders dept calls me. Wait for rest of night - no call.
8th June, phone and speak to Darren in cancellations, he asks that I give them one more chance to fix things and gives me the customer options direct number to call on Mon 10th June
Call BT on Mon 10th June, am told that the order has been cancelled and that they will have to place new order. Try to cancel and get refund, once again talked into giving them 48 hours to connect the service. Spend 4.5 hours on phone trying to get answer to why the service has been delayed/order cancelled. Start to receive random calls on landline, am told that this is the engineer at the junction box testing the line and that he's found a fault which is why the connection has been delayed. Told that service will definitely be activated within 48 hours. I'm also told that someone will call on 11th June with an update.
11th June - no call
Call BT on 12th June to check on connection, told again that order has been cancelled and really start to get angry now. Make another formal complaint and am told that specialist team has been assigned to investigate the case and they will call the next day to let me know what's happening.
13th June - no call. Call BT to check/complain/attempt to cancel and get stuck in the usual run-around with Indian call centre. Don't get anywhere but am one again assured that specialist team are on the case and they'll call me the next day but that they've finished for the day so I can't speak to them.
14th June - no call. Call BT to check/complain/attempt cancellation/make empty threats and am informed that they have no record of an order ever being placed. I freak out and get slightly abusive with operator. Get through to cancellations and speak with 'Steve'. He spends a long time talking to orders dept on my behalf and comes back to say that he will have to start order process from scratch all over again which will take 5 working days. Make another formal complaint. I ask him to check on previous complaint references, he does and says "yes, there's a note here for someone to call you.......today". I ask him what is the point of submitting formal complaints when they aren't even looked at and he tells me it's a 10-day process - I ask why the complaint that I registered on 31st May hasn't been dealt with as that's more than10 days and he has no answer.
Now if you can tell me that this is in any way a reasonable way to treat someone who is paying for you to provide a service then we live on different planets. There is no way that the customer care team can rectify this other than serious compensation which will have to be a **bleep** sight better than the 2 months free line rental that we've been offered so far. I have never had a worse experience as a customer anywhere, with any company. I've travelled in the 3rd world and even there, the utilities companies purvey a vastly superior service than this supposedly flagship company of British technology and communications. I asked an operator if he thought that it was ironic that a telecommunications company couldn't get it together to make a phone call to me after more than 10 promises to do so, unsurprisingly he didn't get it. BT stands for something but my brain lacks the energy to come up with an acronym that is suitably abusive.

IMac keeps losing network connection

My iMac keeps losing the connection to my AirPort very sporadically, but very often. I keep having to open Network Assistant, choose the AirPort and the network, and re-enter the password. I then get a message that my network connection appears to be working correctly, which it then is. This could happen several times in a few hours.
I have tried creating a new network, but it still happens. We have 6 other devices on this network and do not have a problem with those devices.
Any advice?

LB60 wrote:
What am I looking for in the window that pops up?
here's a (very crude) screen shot of an iStumbler scan on my MBP
my network is called pegasus. see that it broadcasts on channel 11 (2.4 GHz band) ? see also that there are six other networks broadcasting on the same channel ? now, ideally i would change my channel to broadcast on "5" or "6", but since there are so many networks around, even those would give me interference from other networks nearby.
in the end, i decided to hardwire (using ethernet cables) most of my devices to my router (time capsule) in order to avoid interference alltogether.
also, there could be closed (hidden) networks around that only KisMac would be able to pick up.
lastly, as the read about *wireless interference* revealed, there are other sources that could interfere with your network performance: microwave ovens, cordless phones - heck, even enabling bluetooth on your very own Mac could be a source.
as an alternative to running ethernet cables throughout your place, you could consider *powerline adapters* _*such as these*_.
JGG

I am losing network connection and a message"another devise is using you IP address

I am losing network connection and get amessage "another devise is using your computers IP adress"

http://osxdaily.com/2010/09/19/another-device-on-the-network-is-using-your-compu ters-ip-address/

Randomly losing network connection over wireless

Shortly after installing the 10.4.5 software update, my G4 iBook with built-in Airport Extreme card has been losing connection with increasing frequency. Built-in Ethernet use is unaffected. I'm calling this problem thrash-and-drop.
1. When it's losing signal, processor activity goes through the roof. I had Activity Monitor running during a thrash-and-drop. kernel_task CPU consumption goes from under 1% before the event, to over 80% during the thrashing, and back under 1% after the thrashing stops. The activity is so bad the cursor can't be controlled: using the track pad sends the pointer all over the screen or nowhere at all.
2. This has been observed to occur with two different wireless base stations: A Linksys WRT54G and an older SMC 802.11b router. Either router is within 10 feet of the computer. Only one is running at a time. There are no other base stations in range.
3. Another iBook G4 (OS 10.3, Airport Extreme card (not built-in)), sitting next to it, shows no change and its wireless behavior is unaffected.
Initially, this seemed more likely to happen when Safari was loading Flash-heavy pages. And after thrashing and dropping a connection, it was able to reconnect after either a reboot or a five minute sleep. Currently, it can't connect to a base station for more than a minute. Most recently, it thrashed and dropped while I was selecting the base station to use. This is true regardless of the application running. In fact, it will thrash-and-drop when there are no user applications running at all, after a fresh reboot.
I've tried the following things to address the problem. None have affected the thrash-and-drop problem. Admittedly, most of this is random:
1. Back up and delete network preferences in /Library/Preferences/SystemConfiguration
2. Turn off IPv6 in System Preferences/Network
3. Back up and delete network preferences in ~/Library/Preferences (com.apple.NetInfoManager.plist and com.apple.NetworkUtility.plist)
Has anybody else seen this problem? I want to blame it on the 10.4.5 upgrade but I haven't seen anybody else complaining about 10.4.5 doing this to them. If there's something I can do to fix this in a software setting, I'd much prefer that to yet another roadtrip to the Apple store.
1.33 GHz G4 iBook Mac OS X (10.4.5)

Hi!
I have the same problem of randomly losing network connection over wireless, though mine is hardly related to surfing.
I have an external storage drive in which I use for backup of my stuff, and I access the drive via my modem, using the airport. Of late, I noticed that when copying files from my iBook to the external drive, the connection would suddenly drop before the transfer is completed. This began to occur with increasing frequency, particularly when transferring large files.
I have since abandoned wireless connection, and reverted to my trusty cable. Still, I admit that I'm really curious about the cause of the apparent lack of reliability with my wireless connection. Has it something to do with the airport?
1.33 GHz iBook G4 Mac OS X (10.4.5) New to Mac, just switched from Windows 4 months ago.

Losing network connection in 10.5.4

I have a recent problem with my internet connection. I have used the same computer (macbook) for 18 months in same address without other major problems; only change i can see have been the updates in the os X.
I'm writing to these forums only because i think i have excluded other alternative explanations and i'm pretty sure the problem must be in my computers settings.
The problem appeared as I re-activated my broadband connection and tried using torrent softwares such as Transmission and Vuze. My connection dies several times in hour when i am using such programs, all traffic in and out from the computer is brought to 0. obviously all programs are affected and no internet traffic occurs. I have sought help from the program forums, and have attempted to make sure all possible settings are right and have tried the nicest possible settings to the network (i.e. small number of connections, small traffic in and out although in the long run that would not really be a good solution). I have used same programs earlier, with the same computer and internet connection but under OS Tiger at much higher speeds for weeks in a row with no problems whatsoever.
When i run network diagnostics, in 9 times out of 10 it claims everything is just fine, sometimes the internet and server light are orange.
Also in about 9 times out of 10 if i just wait for a minute, everything just heals itself and the traffic gets back to normal.
If i disconnect/restart my router/airport express or modem , the network recovers quickly and i get good traffic, for a while.
Just to note, i have tried connecting the modem directly to my computer and the same exact problem exists.
Initially i assumed this would ISPs fault. I have called them twice now, at times when my internet died completely without recovering, and they claimed everything was running just smoothly from their end and according to their information everything up until my modem is just fine; i should be getting nice network traffic.
This leaves the fault to be in my modem or in my settings. I'm going to take the modem to be tested, but of course like to try to adjust my settings seen that lots of people appeared to have problems with leopard network settings.
I made the mistake of trying some quick fixes in these forums without really fully understanding what they do. removing the WPA2 security for a while didn't do anything. typing sudo sysctl -w net.inet.tcp.rfc1323=0 at terminal didn't help either, in contrary now it appears safari and firefox are loading much slower for me. i hope that goes away after a reboot.
In the DNS section of network settings i only see one address, in grey. I asked my ISP to send me their recommended numbers since that was advised in another forums.
the problems are not as apparent when i am not using torrent programs, but then again i am not really monitoring my net traffic as closely at those times. Also i have previously used such programs with no problems, using older OS X versions.

It appears the problem appears only when using torrent software.
There is a lot of discussion on different torrent software forums about this, and directions on how to get around this issue. However with my skills I only managed to get Vuze to work properly while killing the network access from all other application. So i just went back to default settings.
I give up for now, I'll wait until Apple releases OS X update that works together with these programs (like it did in tiger and earlier versions..) or if it's even possible, one of the programs finds a way to get around this issue.

HP Officejet Pro 8600 Plus losing wireless connectivity, cannot scan to computer

In our office, we have roughly 4 computers using the HP Officeject Pro 8600 Plus, all of which are connected wirelessly. The printer was previously connected to the internet wirelessly with no problems. A couple of days ago however our computers started randomly disconnecting. The printing function would work for a bit, then disconnect. I found the only solution to this problem was to hit the button on our wireless router that resends the wireless signal out for connectivity.
We hardwired the printer with an ethernet cable and I myself didn't see any further problems regarding connectivity but a couple of the other computers had spotty connections. Again, each time this can be remedied by hitting the button on the wireless router.
Today however we had an additional problem, after trying to scan a document through the automatic document feeder, the printer said it was jammed (although it wasnt). When we went to rescan, the scan to computer function was no longer working. I can scan by hitting the scan button on my HP Printer Assitant interface, and I can also scan to email, but cannot scan to computer.
I have gone through several forums and haven't been able to find a solution. I personally use Windows 8, but other people in our office are using older versions of Windows. We've tried unplugging, restarting, hardwiring, resetting wireless settings, uninstalling, etc. etc. Before a few days ago the pritner was working fine for a number of months.
If anyone has any ideas they would be greatly appreciated.

Hi rtaw,
Welcome to the HP Forums!
I understand that you cannot scan to computer, and that you are losing wireless connectivity, with your HP Officejet pro 8600 Plus. I am happy to help you with this issue!
Please take a look through this wireless guide. Printer Does Not Maintain Wireless Connection.
For the scanning, please see this guide. A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
Hope this information helps you, and let me know if you have any more issues!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

New HP All in One has slower broadband connection than my previous PC

I've just invested in a new HP AIO i7 Pc model 23-k470na, over the last 2 weeks I have noticed when testing the speed on Speedtest.net that I am only achieving between 87mbps and 95mbps where as with my older HP Elite i7 desktop I'm achieving around 155 to 160mbps
I have checked the Ethernet Satus shows the speed as 100 mbps
The Network adaptor is a Realtek PCIe GBE Family Controller
Any suggestions to achieve the broadband speeds I am used to and paying for
This question was solved.
View Solution.

Hello @fishyhooky,
I understand that your desktop computer's broadband connection is slower than your previous computer, and I would be happy to assist you in this matter!
Does the Internet speed increase if you try a new, shorter Ethernet cable? Have you tried updating the firmware on your router? In the meantime, I recommend following the steps in this document on Resolving Broadband Internet connection problems (Windows 8), as well as Troubleshooting Wireless Network and Internet (Windows 8). This should help improve the speed of your wireless network connection.
If the issue persists, I recommend contacting your Internet Service Provider to examine any issues that may be present on your wireless network.
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Home hub 3, broadband connection dropping

Hi, just a few days ago I recived my new home hub 3. The reason I wanted the upgrade from the hub 1 is because the broadband connection would drop and also the old hub would reset it self constantly.
The new hub is much better in terms of not resetting itself, if i try and watch something on 4od etc, youtube, it feels like any stress and the braodband connection drops, I had this on the old hub but it feels like its happening more now.
So much so I decided to make a paint version of my wiring so someone can maybe help me out.
http://i144.photobucket.com/albums/r173/guysy1110/routerproblem.png
Sorry the paint image came out much smaller than I wanted.
The main phone line is dowstairs in the lounge, its split into 2 using a 2 way splitter, one goes to the main phone which has a microfilter attached, the other plug leads up to the spare room and there a phone box (sorry not sure what its called) is in place, this box was split into another one because a long time ago there was a router that lived in the spare room (the split box is unused). Probably confusing people now, but the main box upstairs in the spare room is extended into my room and then a microfilter is used and then goes into the hub.
The extension cable is FAR too long, possibly 10m of cable wound up and tucked behind the drawers. Could this be a problem? I guess so.
So my main questions are, if both the router and main phone have new microfilters on, what other causes could keep my router dropping the broadband connection? the extension into my room is FAR too long possibly 10m which is wound up behind my drawers, first off im going to get a shorter cable.
Also the microfilter is closest to the hub, would it be better at the first source downstairs, or even in the spare room?
Any suggestions would be great. thanks.

Im reviving this thread, so far from the phone box upstairs Ive shortened the cable, It still goes into my room but now instead of having a ridiculous 15m amount of calbing unused Its a straight 3m from the other room to mine.
This has slightly improoved things.
However the hub still suffers and drops the broadband connection when under "stress" when the phone rings it sometimes drops, and when downloading files it drops halfway through if the file is large which is a massive pain.
On the downstairs master socket I removed the facia and did a quiet line test on the inside socket, there was no noise. I used a corded phone. I wasnt sure if it mattered but I tested all other sockets using this method and none had any noise.
I phoned BT and was advised to take the hub closest to the master socket, but if i do this I have no wireless card in my PC so cannot connect, The obvious option is to get a wireless card but that will cost money. As will buying the power lines.
Any suggestions? I guess plugging the hub in downstairs and trying to connect to something is the best option.
Any advice please?

Lack of Broadband Connection

I have had problems with my broadband connection for over a week now.
I have rung BT on two occasions and spent up to 45 mins and 30 mins respectively and been passed around all the departments as no-one appears to have any idea what is the problem.
When I complained on line, miraculously it was found to be a fault with my broadband, and I have been advised that I will be called to sort out - to be fair this did happen the first time, but was not in the timescale indicated so I was not available.
I was then advised I would be called again, I wasn't, but the email reply assured me that I had been - as I have missed call facilities on both the telephone numbers I gave, I know this to be incorrect on the part of the complaints team.
I did call back as requested, but was put on hold and after waiting ten mintues, I hung up - NB I have a young baby and cannot spend time after time on the phone instead of looking after him.
To date, I have no broadband connection and no further contact from the Complaints Team. Suffice to say, I don't feel in the slightest bit valued by BT and you can be assured I will not be paying my broadband bill for this month when a company of BT's magnitude cannot even send an engineer our or similar to resolve
Any help/suggestions gratefully received.
A very very disgruntled customer.......

Hi belle66,
Thanks for the post. I'm sorry to hear about the issues you've had with your connection if the checks imjolly has suggested don't work I'll be happy to look into this for you.
If you need help please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
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Can't Connect Via Wired Ethernet Broadband Connection

Replaced a Westell 7500 with a DSL-N10 because of constant disconnects. The Westell had no problem connecting via the wired ethernet broadband connection which I switch to when I need to improve buffering for videos. The DSL-N10 won't connect and reports "Error 651 Modem reported a problem". I reconnected the Westell to determine if there was a problem but it connected to the wired connection immediately. Question is do I need to change or add a setting in the DSL-N10 to get a wired connection or is this something I need to conract Verizon support about?

Perhaps this will help you
http://technophilia.madharasan.com/610/how-to-how-to-fix-connecting-through-wan-miniport-pppoe-error
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Losing Broadband Connection

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