Losing Connection to BB Network (BES)

My wifes 9550 keeps losing connection to the BES network. Happens about once or twice a month. She is not a power user and doesnt install / add anything. It has happened since she got it back in NOV. I updated her to 607 when that was releaed....thinking it might help (Havent pushed her to 713 yet). But it still happens!! Again today it did. She wont get emails etc till it connects.
Shes not doing anything strange.. the little 4 dots next to 3G just disappear. I have the same phone, we are both on VZ... and I have had no issues like this.
Any Idea?
for all your theming needs go to http://bbthemelab.com

Hi StaticFX,
Is it possible you can PM me your wife's PIN?  I can take a look to see if there is anything unusual going on from our side.
Also, have you contacted Verizon about the issue?
Thanks
-CptS
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