Losing Favorites after Syncing with Computer

I'm actually asking this on behalf of my mom. She has an iphone and sets up her favorites for speed dials, and then after she syncs with her imac they all disappear. I helped her set them up again on the iphone, then did a test sync and checked and they were still there. Now she says they're gone again, after another sync.
Does anyone know how to keep the favorites from disappearing? Are you supposed to set favorites in the address book on your computer or something?
Thanks for any tips! I have an ipod touch, so I'm not much help for her on this problem.

I have an additional yet related question, and a possible solution for the original question asked-unfortunately not for my dilemma.
1) Possible solution... I am in the process of restoring my new iphone, had an issue and genius bar replaced it today. They said my bookmarks were going to sync to the new phone if I had backed up properly. Upon looking through the iphone menu in itunes, when my new phone was syncing I noticed an option at the bottom of the info tab page-it gave the option to back up bookmarks from internet explorer if checked. I never had this option checked, and had another "sub-option" to replace information on the iphone -I assume it syncs your favorites with ie bookmarks, maybe your Mom has these options checked??? It seems as though if she did, itunes is removing the bookmark if it's not in ie bookmarks as well.
2) My related question...I never had the "sync with ie bookmarks" checked, and I back up my phone pretty much every day. Upon restoring or syncing my new phone today, everything (contacts etc) was restored to my last sync, last night... EXCEPT my bookmarks/home screen icons. Those restored to "several syncs ago" Maybe as far back as a month. Anyone have a clue how to access and/or sync my bookmarks as of recent, or am I out of luck? Does the iphone have any backup folder to explore on my hard drive? Maybe the iphone and itunes only back up bookmarks/icons every so often, and if so is there a way to change the settings to sync bookmarks every time?
I just organized and renamed all my homescreen icons yesterday, prior to backing my last sync and I really don't want to have to again. Plus I have several new bookmarks and icons added since the set currently restored, I use them frequently and hate the thought of hunting through web apps to find them again. Help!
Message was edited by: stephb1

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Losing Favorites after Syncing with Computer

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