Losing internet connection but can ping severs

Hi. Something weird has been happening with my powerbook the last month. Safari, mail and skype cant access the internet suddenly. Rebooting my router does nothing, neither does logging out/in, but rebooting the pb resolves. When this happens I can still ping www addresses and ip addresses but all apps seem to lose connectivity. Anyone got a suggestion?

This resolved itself. Maybe it was a problem with my ISP

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Can't connect but can ping & use AP Util

A couple issues:
TC shows up in finder, can ping it (static ip, as are all my ip's) and use the airport utility. It worked fine for a day or so, now with no changes, this is where I'm at. I get an error about it not existing. I've tried to 'connect As' even 'connect to server' in Finder trying names and ip - no joy.
TC is set up with only Ethernet (cable) WiFi is turned off. File sharing with accounts (all are OK) My MacBook Pro and Mini can't connect.
I find it odd that the Air Port utility connects to it just fine. Does it use the AFP or UDP/TCP?
I'm going to reboot the TC and see. But if I need to reboot it every day or so, its worthless to me.
Topology (another issue) is:
router/switch Gb --> switch 2 100b ---> TC
When I tried to make the TC be the middle (to keep a Gb network) it didn't work. (yes, I know about the uplink ports; even tried the standard ports)
(oh other kinda non issue: Printers don't show up in the AirPort utility, but remote 'puters print fine)
Message was edited by: MudShark

This TC is going back. What a POS! Now it won't even connect to the LAN. Had it for less then a week and its been down more then up. NOT impressed.

Cannot access rented movies via Clear USB Internet connection, but can via wifi and Time Warner Cable. Has anyone encountered the same thing?

I recently rented a movie from iTunes (version 10.4.1.10 on a Windows 7 professional laptop) and when I am at home, on my Clear USB connection, I don't see the Rented Movies in my Library. When I bring my laptop to work however, and connect to a Time Warner Internet connection via wifi, I am able to see my Rented Movies in my Library. Has anyone experienced anything similar?

The problem is similar to
https://discussions.apple.com/message/16594202#16594202
and
https://discussions.apple.com/message/16881706#16881706
which have not been resolved either.

I have an Internet connection but can't sign into psn

Just can't sign in not sure why, I've done the power cycle thing several times I've re setup my wifi twice and nothing, someone please help
PSN connection issues
Hi everyone,
We are aware of the connection issues some users are experiencing when accessing PSN. Our engineers are investigating the problem and hope to have it resolved soon.
Apologies for this Inconvenience this may cause.

NoW my 3d tv sharp ain't wireless so my playstation 3 is hard wired into tv then my ps3 is ethenet thru a wn3000 extender but playstation network drops of all the time after a few minutes once connected to internet,,,, I can't connect ps 3 direct into modem router because phone line is in other room ,,,,,,,what do I do please,,,,,,I was t hinking do I buy a double edaptor for extender so I have ethenet cable cming out of extender connecting one cable to tv and one to ps3 wd that help ,,,,,,,,what do I do

Losing internet connection but not dropping

Have been having issues recently with no internet but router not dropping connection. Internet is rubbish in this area TBH and high speed broadband is about to be activated sometime soon, but until it is im finding it hard to work (work from home)
Im guessing its more of a load problem with kids off school, but if anyone has any advice?
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
5 days, 20:00:20
Downstream:
7.719 Mbps
Upstream:
888.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
8.7 dB / 9.8 dB
Line attenuation (Down/Up):
36.2 dB / 19.8 dB
Output power (Down/Up):
20.4 dBm / 12.3 dBm
FEC Events (Down/Up):
232616385 / 6581
CRC Events (Down/Up):
808335 / 90
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
950941 / 101
Error Seconds (Local/Remote):
32463 / 41
FAQ
1. Best Effort Test: -provides background information.
Download Speed
2.26 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 2.26 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 6.97 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.73 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.73Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
BT Wholesale Test
Downlaod 2.26mbs
Upload 0.73
Ping 41.38
Solved!
Go to Solution.

with your attenuation I would hope for a connection speed on adsl2+ of about 11mb on a good line with no noise. at present your noise margin at 8.7db is higher than the normal 6db and if you could get back to normal that would increase your conenction speed
was btspeedtester run wired or wireless?
are you connected to the test socket?
try quiet line test dial 17070 option 2 should be quiet and best with corded phone
are there any exchnage problem http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
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Internet connected but can't access any websites

Hi everyone,
I have wireless and my computer was working totally fine this morning. I didn't download any updates or anything and when I came home this afternoon it said that my computer was connected to the internet but when I try to open any webpages in Safari is just says that it is trying to load the page but never actually does. MSN messenger will not work either. Does anyone have any idea how I can fix this?? I know it is not the internet because our PC on the same network is working fine. Thanks in advance!
P.S. Not completely sure of my OS, still kinda new to Macs.

journey778, Welcome to the discussion area!
Your system information states OS 10.0.x. If you are using that version of OS X you do not have an Intel based iMac. I would suggest that you upgrade to OS 10.2 at least.
If you do have an Intel based iMac, you may want to try renewing the DHCP lease. Open System Preferences->Ethernet->Advanced... and click on the "Renew DHCP Lease".

Airport time capsule losing Internet connection?

My airport time capsule is losing Internet connection but I still have wifi? Any suggestions?

It could be your modem, or other problem on the ISP's end. Try resetting your modem - power it down and let it rest for a few minutes, then power it back up again.
If it is a cable modem, also disconnect its coaxial cable - literally unscrew it and leave it detached while the modem is powered down.
Leave the TC powered up during that time.
After a sufficient amount of time has elapsed reconnect the cable and power up the cable modem. If you're still having trouble contact your ISP.
The possibility of a TC problem exists but the sort of failure you describe is not common. If all else fails perform a "hard reset" followed by reconfiguring the TC. Your Time Machine backups will not be affected.

My iMac keeps on losing internet connection. Webpages get stuck after a minute or so. If I check the internet connection via diagnostics it seems to work just fine. Others, like the iPad use the same wifi connection and never fail. What can I do?

Running 10.6.8 on Intel dual core iMac, it keeps on losing internet connection. Webpages get stuck after a minute or so. If I check the internet connection via diagnostics it seems to work just fine. Others, like the iPad use the same wifi connection and never fail. What can I do?

Greetings,
I've never seen this issue, and I handle many iPads, of all versions. WiFi issues are generally local to the WiFi router - they are not all of the same quality, range, immunity to interference, etc. You have distance, building construction, and the biggie - interference.
At home, I use Apple routers, and have no issues with any of my WiFi enabled devices, computers, mobile devices, etc - even the lowly PeeCees. I have locations where I have Juniper Networks, as well as Aruba, and a few Netgears - all of them work as they should.
The cheaper routers, Linksys, D-Link, Seimens home units, and many other no name devices have caused issues of various kinds, and even connectivity.
I have no idea what Starbucks uses, but I always have a good connection, and I go there nearly every morning and get some work done, as well as play.
You could try changing channels, 2.4 to 5 Gigs, changing locations of the router. I have had to do all of these at one time or another over the many years that I have been a Network Engineer.
Good Luck - Cheers,
M.

Itunes says I don't have an internet connection but I can access the internet. I turned my firewall off. How do I get onto itunes store

I can't access my itunes store, it says I don't have an internet connection but I do. I tried updating to the newest version of itunes, turned off my firewall, checked to make sure itunes was allowed in my internet options. what else can i do?

Hello bigblue8
Check out the following articles for troubleshooting access to the iTunes Store. The first one will probably get you started enough to get it taken care of. If it does not the follow up article should definitely solve it for you.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
Thanks for using Apple Support Communities.
Regards,
-Norm G.

My ipod 5th gen says it is connected to the internet and i can go on apps that require an internet connection but whe i try to use the weather or another app that uses your current location it cant find me???

My ipod 5th gen says it is connected to the internet and i can go on apps that require an internet connection but whe i try to use the weather or another app that uses your current location it cant find me???

If you open the Maps app where does that say you are located?
For location the iPod uses the location of nearby routers that are in Apple's database of routers and their location. Thus it appears that Apple's database is incorrect. You do not have to be connected to the router, just within range.
Apple periodically updates their database based on information they obtain from iPhones, The iPhone has to have turned on the option to send info to Apple. no one has found another way to get the location of a router added/corrected.
You can confirm that by going to well-know place with wifi like Starbucks or McDonalds

My IPOD and Macbook Pro both will not connect to the Itunes store through Itunes says no internet connection, but I can connect through safari and I have a internet connection

My IPOD and Macbook Pro both will not connect to the Itunes store through Itunes says no internet connection, but I can connect through safari and I have a internet connection

As I mentioned above, I am not very tech savvy so I have no idea why a wireless protocol would be showing up there, I'm just listing everything I see in hopes that someone might know something I can try. This is why I am asking for help here - I'm not sure what has happened that has made me unable to connect, especially since it seemingly occured while nobody was using the computer.
I guess I should clarify that I'm not a total hillbilly- normally my firewall is set to 'on', but I set it to 'off' to try and troubleshoot the issues here as I was told that sometimes it can interfere with the computer's ability to connect to the internet. If this is not the case and firewall does not affect anything, I will turn it back on while I try to fix this.
I have tried the method you mentioned above a few times - I actually contacted my ISP earlier this week and they recommended resetting the router like that. They didn't mention any known network issues.

Imac wi-fi, it says I have a connection but can't get any internet access

Hi All,
Help please, just got a new iPad air and trying to use the Wi-Fi function on the iMac to access internet on the iPad. Used to be able to do this on previous tablet but now iMac won't wi-fi any of my devices- including new iPad. All devices and iMac say there is a connection but when I open internet apps it tells me there is no connection. Have reset iPad, turned wi-fi on/off, turned internet sharing on/off everything! Think the problem is the iMac, can anyone suggest a solution?
Cheers

I have checked the network in the system preference. The Built-In-Ethernet has a green light beside it and says "Built-In-Ethernet is currently active and has the IP address (bunch of numbers). You are connected to the Internet via Built-In-Ethernet."
When I click on "Assist me" and then "Diagnostics", The Network Diagnostics screen pops up and Scans for a while. There's five tabs on the left. Built-In-Ethernet is green, Network Settings is Green, and ISP is green. After scanning for a while, the tab by Internet goes red and says Failed below it, and the tab by Server goes red and says Failed below it. Then it asks me "Have you ever used this computer to successfully connect to the internet?" I say yes, and then it asks for the network port configuration that I would like to use. I choose Built-In-Ethernet, and it scans for a while and tells me "This computer appears to have a working internet connection, but cannot find www.apple.com. You may have typed the address incorrectly.
My neighbor has a wireless network that is unsecured. I use it all the time on my ipod touch. My imac finds it, connects to it, but I still have the same problem. No browser or mail will work.
Message was edited by: thescamdog

I have a connection, but can't get any internet or email

I have two macs. The new one suddenly won't open any internet pages or email. I can't use Safari or Firefox or my mail. The old G4 cube on the same cable modem is having no problems at all. I called my ISP, and everything is fine from their end, and they can see my IP address and it matches what they have, so all should be working. On the imac, it says I have an internet connection, gives me an IP address, and claims I'm connected. But when I open Safari or Firefox or my mail, I get nothing.
Any suggestions?

I have checked the network in the system preference. The Built-In-Ethernet has a green light beside it and says "Built-In-Ethernet is currently active and has the IP address (bunch of numbers). You are connected to the Internet via Built-In-Ethernet."
When I click on "Assist me" and then "Diagnostics", The Network Diagnostics screen pops up and Scans for a while. There's five tabs on the left. Built-In-Ethernet is green, Network Settings is Green, and ISP is green. After scanning for a while, the tab by Internet goes red and says Failed below it, and the tab by Server goes red and says Failed below it. Then it asks me "Have you ever used this computer to successfully connect to the internet?" I say yes, and then it asks for the network port configuration that I would like to use. I choose Built-In-Ethernet, and it scans for a while and tells me "This computer appears to have a working internet connection, but cannot find www.apple.com. You may have typed the address incorrectly.
My neighbor has a wireless network that is unsecured. I use it all the time on my ipod touch. My imac finds it, connects to it, but I still have the same problem. No browser or mail will work.
Message was edited by: thescamdog

I have tried to update my iphone 3gs and i need to get ios5 and when i click on check for updates it says that itunes can not be contacted and check my internet connection but i have internet? how else can i get ios5 on my phone?

i have tried to update my iphone 3gs and i need to get ios5 and when i click on check for updates it says that itunes can not be contacted and check my internet connection but i have internet? how else can i get ios5 on my phone?

edit the hosts file on your computer and remove any lines that contain gs.apple.com. Disable your antivirus and firewall.

HT1222 I was trying to update my iOS to 7.1 but I can't, I have internet connection but if requires WiFi? before I can update my OS just using my phone internet but now I can't. Does OS 7.1 really require WiFi? Thanks!

I was trying to update my iOS to 7.1 but I can't, I have internet connection but if requires WiFi? before I can update my OS just using my phone internet but now I can't. Does OS 7.1 really require WiFi? Thanks!

The iPhone requires wi-fi to update if you try to update over the air, since the phone needs to reboot, thus disconnecting itself. You can update via iTunes and the computer, but you would not be able to tether to the phone for the internet connection, since the phone would disconnect. So, you can either update via wi-fi and the phone, or you can update with a computer that has an internet connection other than the phone.

Losing internet connection but can ping severs

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