Losing internet connection but not dropping

Question

Have been having issues recently with no internet but router not dropping connection.  Internet is rubbish in this area TBH and high speed broadband is about to be activated sometime soon, but until it is im finding it hard to work (work from home)
Im guessing its more of a load problem with kids off school, but if anyone has any advice?
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
5 days, 20:00:20
Downstream:
7.719 Mbps
Upstream:
888.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
8.7 dB / 9.8 dB
Line attenuation (Down/Up):
36.2 dB / 19.8 dB
Output power (Down/Up):
20.4 dBm / 12.3 dBm
FEC Events (Down/Up):
232616385 / 6581
CRC Events (Down/Up):
808335 / 90
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
950941 / 101
Error Seconds (Local/Remote):
32463 / 41
FAQ
1. Best Effort Test: -provides background information.
Download  Speed
2.26 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
 Download speedachieved during the test was - 2.26 Mbps
 For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
 IP Profile for your line is - 6.97 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.73 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.73Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps
BT Wholesale Test
Downlaod 2.26mbs
Upload 0.73
Ping 41.38
Solved!
Go to Solution.

Answer 1

with your attenuation I would hope for a connection speed on adsl2+ of about 11mb on a good line with no noise.  at present your noise margin at 8.7db is higher than the normal 6db and if you could get back to normal that would increase your conenction speed
was btspeedtester run wired or wireless?
are you connected to the test socket?
try quiet line test  dial 17070 option 2  should be quiet and best with corded phone
are there any exchnage problem  http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/150​36
http://community.plus.net/exchange-information/
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.