Losing layers and groups when opening CC in CS6

If CC is a TRIAL program, why would you allow it to blow away layers and groupings when the doc is reopened in CS6? No I have to resinstall CC, open the doc, save it back down to CS6, and PRAY that the layers and groupings are intact. What a waste of my time.

bonnober,
You should always save to the lower version from the higher version.
Whatever is new or different is simply absent from the lower version, so it will be missing or (mis)represented in whichever way is possible.
Fundamentally, the trial version is identical to the paid version.

Similar Messages

No active layers and error when opening a new file

I've been having this problem with my PS CS5 for awhile now. A little while ago I accidently pushed a shortcut, or something, though I can't remember what keys I pushed down because it was in a hurry. And since then I can't use the adjustments under Image or the filters. Everytime I try it looks like this;
And when I try to open a new file it looks like this (and I tried to open a 100px x 100px file here):
This is driving me insane, because I can pretty much do nothing right now. So please help!

Boilerplate-text:
As with all unexplainable Photoshop-problems you might try trashing the prefs (after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved and making a note of the Preferences you’ve changed) by pressing command-alt-shift on starting the program or starting from a new user-account.
System Maintenance (repairing permissions, purging PRAM, running cron-scripts, cleaning caches, etc.) might also be beneficial, Onyx has been recommended for such tasks.
http://www.apple.com/downloads/macosx/system_disk_utilities/onyx.html
Weeding out bad fonts never seems to be a bad idea, either. (Validate your fonts in Font Book and remove the bad ones.)

Adobe reader XI crash and hangs when open the pdf file

After update the adobe reader xi 11.0.10, the reader always crashes and hangs when open the pdf file. Please help me how to do.

Ben Leung wrote:
HThis situation is started after I clear the pop up advertisement.
What kind of advertisement? In Adobe Reader? Can you post a screenshot of that: https://forums.adobe.com/thread/1070933
Regarding the crash, can you try disabling Protected Mode through the registry: download, unzip, then run the registry script https://files.acrobat.com/a/preview/49eeb48b-07c5-4502-984c-8a25259914fa

Safari on ios7 over ipad4 is often lag and delay when opening Thai webpage

Safari on ios7 over ipad4 ,also other ios7 device , is often lag and delay when open thai webpage with large content
For example; http://drama-addict.com/2013/09/30/สี่คูณสามไม่เท่ากับสาม/
This thai-ios7 lag is very annoying, it had never happened on ios6 or ios5 or even ios4.
Fix this problem immediately

Safari on ios7 over ipad4 ,also other ios7 device , is often lag and delay when open thai webpage with large content
For example; http://drama-addict.com/2013/09/30/สี่คูณสามไม่เท่ากับสาม/
This thai-ios7 lag is very annoying, it had never happened on ios6 or ios5 or even ios4.
Fix this problem immediately

How to solve the problem when opening program illustrator cs6 ERROR: 16 It is WINDOWS 8.1 / 64 BIT help please

how to solve the problem when opening program illustrator cs6
ERROR: 16
It is WINDOWS 8.1 / 64 BIT
help please

Thanks, Jeff! The file Adobe Setup Error.log contains the following information:
02/14/14 07:20:26:474 | [INFO] | | OOBE | DE | | | | 8860 | DEVersion: 5.0.0.0
02/14/14 07:20:26:475 | [INFO] | | OOBE | DE | | | | 8860 | Loading library from C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE5\Setup.dll
[    8860] Fri Feb 14 07:20:26 2014 INFO
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
CHECK : Another Native OS installer already running
Create Required Folders
Assuming uninstall mode
Lookup for master payload
[    8860] Fri Feb 14 07:20:26 2014 ERROR
DW040: The product "{893B3B44-0A1E-404B-8FE8-0A74509102A9}" is not installed. Cannot proceed with the uninstall
[    8860] Fri Feb 14 07:20:26 2014 INFO
:: END TIMER :: [Total Timer] took 6.90443 milliseconds (0.00690443 seconds) DTR = 579.338 KBPS (0.56576 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s), 0 warning(s)
ERROR: DW040: The product "{893B3B44-0A1E-404B-8FE8-0A74509102A9}" is not installed. Cannot proceed with the uninstall
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
Exit Code: 33 - The product is not installed, cannot uninstall.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DW040 ...

Illustrator Layers are expanded when opening.

I haven't had much luck googling this, because I am not certain of the proper terminology to ask the question.
When I open a file, one or more layer are opened/expanded in the layer tab on the side of the screen. I can close the layer, make modifications, and save; but when I open it up, the layer is always opened.
It doesn't happen with every file. But on the files that do have this, it's always like this.
Any ideas? It's rathe annoying, especially with larger art files.

SOULTION WORK ARROUND HERE:
At a previous job at AARP.org, we had CS2 and went to CS4, where I first noticed this "bug."
Sometimes, we'd have a file with 10-30 web page designs in it and having to close all the Layers showinging every Sublayer drove me nuts and can take a few Annoyed minutes.
I still have this issue in CS5, and noticed it yesterday on a co-workers CS6.
So, today I decided to Google search and fonund this thread.
I've spent the last 2 hours trying to fix the issue of all Layers and Sublayers showing when opening a document and I have found a work arround.
Now, we know that Illustrator gives a unique color to items that live on seperate layers, and it also does this for Sub-layers.
It seems when you open a file with lots of layers and sub-layers, the defualt in Illustator is to show all layers.
To fix that bug they need to add a "Show/Hide Sublayers" or something.
I think they may have added "Sublayers" in CS4, and that is when this "bug" started for the users. I'm not sure.
Also, sometimes items are getting stuck inside sub-layers etc, and it becomes hard to move selected items to the front and or back using short cut commands, you have to actually go move the sub-layer. meh.
Somethings to note:
Adobe gives the user the option to "Merge Selcted Layers" but this only lets you merge layers and sub-layers that live within the same heiarchy, and you still will have lower level sub-layers, and you can't drag a sub-sub-level layer to the the sub-layer up from it.
I haven't figured out how or why all the sublayers got created, I know I never made a actual "New Sublayer"
So, if there is a process in the workflow to avoid doing that, I'll look out for it and post something in the future.
But it may have to do with working with custom symbols, pasting form layers to layers, Paste Remembers Layers being selected, copying layers, etc... I don't know.
So, here is how I cleaned up my file:
I removed all the damn sub-layers that ened up in my file somehow.
1) First make sure "Paste Remembers Layers" is NOT selcted in the Layers palette menu.
2) Select everything in a specific layer by clicking on the circle to the right of the layer name in the layers palatte or use commed-c to copy.
3) With all your content still selected, delete everything.
4) Select all the sub-layers (which are now empty), that are underneath your most top level layer.
5) Click on your top level layer, and use Shift-Command-V to Paste in Place (also found under the Edit menu).
Now, your layers will look like the used back in CS3 or CS2, you will have NO Sublayers, and after you save and re-open the document, all layers will not be open showing.
Ta-Da! This has been driving me crazy for like a year and a half. Work arround discovered.
Thought I should share.
Now, if you like using layers and naming them, then you're stuck with all layers showing upon opening a document but you can reduce what shows by going into Panel Options and checking "Show Layers Only"
This will show only your layers and sub-layers, but it can reduce you seeing all the paths and objects, etc., but when you open documents, all those layers will still be open. Got it?

New files and folders on a Linux client mounting a Windows 2012 Server for NFS share do not inherit Owner and Group when SetGID bit set

Problem statement
When I mount a Windows NFS service file share using UUUA and set the Owner and Group, and set the SetGID bit on the parent folder in a hierarchy. New Files and folders inside and underneath the parent folder do not inherit the Owner and Group permissions
of the parent.
I am given to understand from this Microsoft KnowledgeBase article (http://support.microsoft.com/kb/951716/en-gb) the problem is due to the Windows implmentation of NFS Services not supporting the Solaris SystemV or BSD grpid "Semantics"
However the article says the same functionality can acheived by using ACE Inheritance in conjunction with changing the Registry setting for "KeepInheritance" to enable Inheritance propagation of the Permissions by the Windows NFS Services.
1. The Precise location of the "KeepInheritance" DWORD key appears to have "moved" in Windows Server 2012 from a Services path to a Software path, is this documented somewhere? And after enabling it, (or creating it in the previous
location) the feature seems non-functional. Is there a method to file a Bug with Microsoft for this Feature?
2. All of the references on demonstrating how to set an ACE to achieve the same result "currently" either lead to broken links on Microsoft technical websites, or are not explicit they are vague or circumreferential. There are no plain Examples.
Can an Example be provided?
3. Is UUUA compatible with the method of setting ACE to acheive this result, or must the Linux client mount be "Mapped" using an Authentication source. And could that be with the new Flat File passwd and group files in c:\windows\system32\drivers\etc
and is there an Example available.
Scenario:
Windows Server 2012 Standard
File Server (Role)
+- Server for NFS (Role) << -- installed
General --
Folder path: F:\Shares\raid-6-array
Remote path: fs4:/raid-6-array
Protocol: NFS
Authentication --
No server authentication
+- No server authentication (AUTH_SYS)
++- Enable unmapped user access
+++- Allow unmapped user access by UID/GID
Share Permissions --
Name: linux_nfs_client.host.edu
Permissions: Read/Write
Root Access: Allowed
Encoding: ANSI
NTFS Permissions --
Type: Allow
Principal: BUILTIN\Administrators
Access: Full Control
Applies to: This folder only
Type: Allow
Principal: NT AUTHORITY\SYSTEM
Access: Full Control
Applies to: This folder only
-- John Willis, Facebook: John-Willis, Skype: john.willis7416

I'm making some "major" progress on this problem.
1. Apparently the "semantics" issue to honor SGID or grpid in NFS on the server side or the client side has been debated for some time. It also existed as of 2009 between Solaris nfs server and Linux nfs clients. The Linux community defaulted to declaring
it a "Server" side issue to avoid "Race" conditions between simultaneous access users and the local file system daemons. The client would have to "check" for the SGID and reformulate its CREATE request to specify the Secondary group it would have to "notice"
by which time it could have changed on the server. SUN declined to fix it.. even though there were reports it did not behave the same between nfs3 vs nfs4 daemons.. which might be because nfs4 servers have local ACL or ACE entries to process.. and a new local/nfs
"inheritance" scheme to worry about honoring.. that could place it in conflict with remote access.. and push the responsibility "outwards" to the nfs client.. introducing a race condition, necessitating "locking" semantics.
This article covers that discovery and no resolution - http://thr3ads.net/zfs-discuss/2009/10/569334-CR6894234-improved-sgid-directory-compatibility-with-non-Solaris-NFS-clients
2. A much Older Microsoft Knowledge Based article had explicit examples of using Windows ACEs and Inheritance to "mitigate" the issue.. basically the nfs client "cannot" update an ACE to make it "Inheritable" [-but-] a Windows side Admin or Windows User
[-can-] update or promote an existing ACE to "Inheritable"
Here are the pertinent statements -
"In Windows Services for UNIX 2.3, you can use the KeepInheritance registry value to set inheritable ACEs and to make sure that these ACEs apply to newly created files and folders on NFS shares."
"Note About the Permissions That Are Set by NFS Clients
The KeepInheritance option only applies ACEs that have inheritance enabled. Any permissions that are set by an NFS client will
only apply to that file or folder, so the resulting ACEs created by an NFS client will
not have inheritance set."
"So
If you want a folder's permissions to be inherited to new subfolders and files, you must set its permissions from the Windows NFS server because the permissions that are set by NFS clients only apply to the folder itself."
http://support.microsoft.com/default.aspx?scid=kb;en-us;321049
3. I have set up a Windows 2008r2 NFS server and mounted it with a Redhat Enteprise Linux 5 release 10 x86_64 server [Oct 31, 2013] and so far this does appear to be the case.
4. In order to mount and then switch user to a non-root user to create subdirectories and files, I had to mount the NFS share (after enabling Anonymous AUTH_SYS mapping) this is not a good thing, but it was because I have been using UUUA - Unmapped Unix
User Access Mapping, which makes no attempt to "map" a Unix UID/GID set by the NFS client to a Windows User account.
To verify the Inheritance of additional ACEs on new subdirectories and files created by a non-root Unix user, on the Windows NFS server I used the right click properties, security tab context menu, then Advanced to list all the ACEs and looked at the far
Column reflecting if it applied to [This folder only, or This folder and Subdirectories, or This folder and subdirectories and files]
5. All new Subdirectories and files createdby the non-root user had a [Non-Inheritance] ACE created for them.
6. I turned a [Non-Inheritance] ACE into an [Inheritance] ACE by selecting it then clicking [Edit] and using the Drop down to select [This folder, subdirs and files] then I went back to the NFS client and created more subdirs and files. Then back to the
Windows NFS server and checked the new subdirs and folders and they did Inherit the Windows NFS server ACE! - However the UID/GID of the subdirs and folders remained unchanged, they did not reflect the new "Effective" ownership or group membership.
7. I "believe" because I was using UUUA and working "behind" the UID/GID presentation layer for the NFS client, it did not update that presentation layer. It might do that "if" I were using a Mapping mechanism and mapped UID/GID to Windows User SIDs and
Group SIDs. Windows 2008r2 no longer has a "simple" Mapping server, it does not accept flat text files and requires a Schema extension to Active Directory just to MAP a windows account to a UID/GID.. a lot of overhead. Windows Server 2012 accepts flat text
files like /etc/passwd and /etc/group to perform this function and is next on my list of things to see if that will update the UID/GID based on the Windows ACE entries. Since the Local ACE take precedence "over" Inherited ACEs there could be a problem. The
Inheritance appears to be intended [only] to retain Administrative rights over user created subdirs and files by adding an additional ACE at the time of creation.
8. I did verify from the NFS client side in Linux that "Even though" the UID/GID seem to reflect the local non-root user should not have the ability to traverse or create new files, the "phantom" NFS Server ACEs are in place and do permit the function..
reconciling the "view" with "reality" appears problematic, unless the User Mapping will update "effective" rights and ownership in the "view"
-- John Willis, Facebook: John-Willis, Skype: john.willis7416

File and image distortion when opened in Photoshop CS6

I recently upgraded to a new computer and I am experienceing strange black bands blotches when opening many of my old photoshop files or even when opening common files types (jpg/png). The problem doesnt occur with all file, some open just fine. The distortion only appears within photoshop, when I try to save the file for display everything looks fine as long as I don’t open the saved file in photoshop. I feel like I’m missing something basic but I’ve used PS for years and never encountered this.
All of my profile settings are exactly the same as they were on the old computer (basically default) so I don’t think there is a mismatch.
Using Adobe Creative Cloud if that helps.

Drivers are fully updated. You did lead me to a solution though once I considered the video card might be the problem. Apparently there is a bug between the current Catalyst driver and current version of Photoshop.
In case anyone else experiences the problem here is a workaround.
Go into Edit - Preferences - Performance, [Advanced Settings], and choose Drawing Mode: Basic.

Getting Adobe sign-in prompts and ads when opening photoshop

I've just started getting PS CS6 sign-in prompts when opening PS after booting up and have now had this ad. Here's a DropBox link to a screenshot:
https://dl.dropboxusercontent.com/u/40828105/Photoshop%20Trial%20Screenshot.jpg
Please can you tell me why this is happening and how I can stop it?
I also wanted to say, thanks so much Adobe for a truly wonderful programme without which I could not enjoy my hobbies.
Alex

In that case try using Adobe Cleaner to clear out Adobe Products and then re-install and activate CS6 Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
The pop-up shows that your CS6 install is for some reason running as trial install but menu Help does not have an Activate or Deactivate item available so you Photoshop install is not activated and can not be activated.
If a Photoshop install is Activated then the Help>DeActivate Item would not be grayed out... However if a Photoshop install is not Activated there should be a Help>Activate or a Help>Sign In item. A Help>grayed out Deactivate item should not be in there...
When Photoshop is installed as trial software Adobe does pop up ads for Photoshop these days the cloud. The pop usually includes how many days are left in the trial install. Since your pop-up does not include days left I assumed the trial period was over.
Running a malware scan is a good idea....
What version of CS6 does Help>About Photoshop show? Windows should show version 13.0.1.3 and Mac should show version 13.0.6
The subscription version of CS6 is version 13.1.2 which you should not have installed...

Crashing in PS CS and Quark when opening files over network

Mac Pro and MacBook Pro 10.4.8 using Adobe Photoshop CS2 and Quark 6.52 will crash or become VERY unstable when opening files from server or remote machine. Server is 10.3.9 or remote Mac running 10.4.7, all works fine IF file are copied to client machine, but cannot use -File/Open dialog. This is a network isue in relation to Intel translation, is there a fix (Rosetta?)

Try looking for some "special" characters in file or folder names ( e.g. / or ?).
I had similar problems with PPC-Apps (InDesign CS2 and 4D Client 2003) since 10.4.7 and 10.4.8. App crashes or shows strange grey boxes on the screen when I tried to open files over the network, no probs with same files locally.
MacBook Pro Mac OS X (10.4.8)

Word 2010 prompts for username and password when opening a document on trusted website

Hi Guys,
We have a website (not sure if the site is a sharepoint site) on our trusted domain that asked for username and password when trying to access it. I added the site to our trusted sites zone and this resolved the issue however when I try to open word documents
I get prompted for usernames and password again if I cancel the credentials box the document opens with no issues.
Below is some of the steps i have taken
- Tried opening other non office documents (e.g. PDF, JPEG) and they open with no issues
- Tried to opening the word documents with a system that only had word pad install and not Office 2010 and the documents open with no issues so it looks like it's an office 2010 problem
Can you please advise how I can resolve this issue and if this is a client issue or an issue on the web server thanks

Hi,
This issue is caused by the Office suit itself. When Internet Explorer opens an Office document, the appropriate Office application is started with the path of the document. The Office application then tries to access the document directly from
the server. This differs from other browsers and other file types. Most browsers download the file and call the application to open the file from the local cache. However, when this occurs, if the opened file is changed and saved,
the changes are only made to the local copy and not to the server copy.
To establish the richest experience possible, the first thing that the Office application does is communicate with the server to determine the server type and what web authoring protocol is available. The application does this by making
an OPTIONS request directly to the server.
As a new process accessing the server, the Office application is required to renegotiate authentication. This method is more secure than a method in which the new process uses an existing authentication that was established by the browser.
Please try the following methods:
An alternative with full functionality but with a calculated risk
Client approaches that can reduce the impact
Alternative configurations when the web server does not support DAV or reduced functionality is acceptable
For more detail information, please refer to the following link:
http://support.microsoft.com/kb/2019105/en-us
Thanks
George Zhao
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "[email protected]"

Remember size and location when opening saved document (CS5)

Greetings,
It would be nice to have a preference to remember screen rendered document size and location when saved, then the document opens at the last used size and location; I now reposition and resize every time I open my documents, which is often.
Perhaps this feature has not been forgotten or omitted, maybe I just haven't found it yet?
Garrett

"I now reposition and resize every time I open my documents, which is often."
Yeah, you said it... Which means that 100 times a day I curse Adobe for not including such a basic, fundamental capability.
It's hard to believe that they do any testing by real users at all... How could they have missed this? And why haven't they immediately fixed it in a point update?

ICal has lost all my entries and quits when opened

I know that people have had problems with iCal quitting unexpectedly and I have read through the posts relating to those problems, but nothing quite fits what has happened to me.
iCal has 'lost' all of my entries in the various calendars that I have set up, including the subscribed calendar of public holidays. When opened the spinning ball of death starts and then the program quits.
I have been on other user accounts which are synced with this computer and iCal is working/displaying normally. I have created a new entry in a calendar whilst logged on as another user.
When I have checked Library:Application Support: iCal there are 1,929 items in the Sources folder all created at the same time (I have only established 8 calendars + 1 subscribed in reality).
I have backed up a synced iCal from another user account, put it in User:Shared so it is now available on my desktop. Unfortunately when I try to open it, it hangs and iCal eventually quits again.
Any ideas?
iMac 5.1 Intel Core 2 Duo Mac OS X (10.4.7) MacBook 1.1; iPod Shuffle

Happened to me as well! ******* HATE APPLE FOR THAT! i HOPE THEY SUFFER LIKE STEVE JOBS!!!! even WORSE!!! GO TO **** APPLE!
I bought Apple products since 10 years!
I HATE YOU!!!!!

..SAFARI slow and sticking when opening...

....when opening it's slow and "STICKS" then suddenly opens completely, quite annoying as you navigate pages...was working fine until beginning of this week. Any ideas about this? Thanks

Try this:
Empty Safari's cache (from the Safari menu), then close Safari.
Go to Home/Library/Safari and delete the following files:
form values
download.plist
Then go to Home/Library/Preferences and delete
com.apple.Safari.plist
Repair permissions.
Start up Safari again, and things should have improved.
If not, MacFixit have published a very detailed (very!) article on speeding up a slow Safari, here:
http://www.macfixit.com/article.php?story=20070416000657464

Error when Opening After Effects CS6 Trial

Hey, When I go to open After Effects CS6 Trial I get an error saying "After Effects error: Crash in progress. Last logged message was: <956> <ae.blitpie> <2> Making New Context" and then I click ok and it says "After Effects can't continue: sorry, After Effects has crashed. For After Effects Help and Support, go to http://www.adobe.com/go/learn_ae_support. If you still can't resolve the issue, please contact Adobe Technical Support (2). (0 :: 42)" any help would be possible
Specs: Windows 7(64bit), I5 3330p, Asrock z75 motherboard, sapphire radeon 7850 1gb graphics card, 8gb ram.

is (or, has this been) http://www.redgiant.com/products/all/magic-bullet-suite/ installed on your computer?
what's your quicktime version?
are you using default video card settings? (if no, try using default)
and google: "After Effects error: Crash in progress" ae.blitpipe
to see a range of causes and solutions.

Losing layers and groups when opening CC in CS6

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