Losing my patience now with BT - Speed/connection

Question

Having wasted a Morning waiting for a Openreach engineer to attend between 8 and 1pm, who did not arrive, I am starting to lose the will with BT and there Internet service.
Since joing BT in April I have had erratic connection on the internet.  Speeds can drop to lower than 500k in the evening with 4mb during the day being the best I can hope for.  BT suggest I should get 6mb and certainly can achieve this when they "reset" something there end - I get a a 6mb sync, which reduces over a few days with multiple Router reboots.
I have had the router conntected directly to the TEST socket for around two months now while they try and resolve the issue.
Below is my current Router settings - My observations are
High CRC and FEC events (only two hours uptime)
High Noise Ration DB's - this can drop to 6db when they do the "reset" from their end and then rises.
Does anyone have any ideas - I am certainly not happy having wasted a Morning waiting for them to turn up.
Thanks
Line state:
Connected
Connection time:
0 days, 02:03:52
Downstream:
4.375 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
13.8 dB / 21.0 dB
Line attenuation (Down/Up):
34.0 dB / 20.0 dB
Output power (Down/Up):
19.7 dBm / 11.9 dBm
FEC Events (Down/Up):
91247021 / 42
CRC Events (Down/Up):
198291 / 9
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
1715887 / 4
Error Seconds (Local/Remote):
4760 / 7

Answer 1

Hi welcome to the forum
regarding your errors there is nothing to worry about the high fec's just shows interleaving is doing its job you could look through the post BY RogerB in this link  http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397 there are many causes of noise that can and do affect a broadband connection 
Rebooting the router is one of the worse things you can do as to many restarts are seen by the exchange equipment as an unstable line and this will reduce your ip profile which in turn reduces download speed this thjen needs 3/5 days continuous connection to recover
It would also help if you could post the results back here of bt speed test at this link http://speedtester.bt.com/
This is a customer to customer self help forum the only BT presence here are the forum moderators
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