Losing network connection and NIC acts weird from warm/hot weather/temperatures?

Hello.
Is there a known issue on MSI P43 NEO3-F (MSI-7514) motherboards' onboard RealTek RTL8168C (P)/8111C(P) PCI-E Gigabit Ethernet NIC network disconnecting and acting weird during warm/hot weather?
I noticed lately and back on 1/11/2009 night when weather got warm/hot (e.g., my room can get over 85F degrees, but lately it has been 80F degrees), my network would lose its connection. See http://img9.imageshack.us/img9/5580/screenshots.gif for a few SpeedFan's sensor readings when the incidents occurred. I have never seen this happen when the weather is cooler (60-70F degrees in my room).
I also think this only happens if I am using the PC lightly (nothing intensive) like watching fullscreen videos (video overlay), surfing the Web, etc. I don't see any errors or evidences that it happens when idled (e.g., asleep or out). Uptime doesn't seem to matter since I have seen days to 3.5 hours.
I tried upgrading network driver twice (e.g., Realtek_XP_5714_0219 from
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false ...), disabling Kerio Personal Firewall v2.1.5 (XP's disabled already), releasing and renewing IP address (works, but still no network -- can't even ping my router!), unplugging and replugging the cat5 cable (do see the network port lights on), touching the network jack and hardware inside and outside of the case (not hot), trying another cat5 cable and a network port on a switch instead router's), changing from "Minimal Power Management" to full power (no underclocking/slowing down when idled), etc.
During the disconnections, I tried:
C:\>tracert 192.168.0.1
Tracing route to 192.168.0.1 over a maximum of 30 hops
1 * * * Request timed out.
2 * * * Request timed out.
3 * * ^C
IPCONFIG.EXE /ALL when having network problems:
Windows IP Configuration
Host Name . . . . . . . . . . . . : FOOBAR
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter VMware Network Adapter VMnet8:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet8
Physical Address. . . . . . . . . : 00-50-56-C0-00-08
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.134.1
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
Ethernet adapter VMware Network Adapter VMnet1:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet1
Physical Address. . . . . . . . . : 00-50-56-C0-00-01
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.80.1
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
Ethernet adapter HDTV Tuner 2:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TechniSat DVB-PC TV Star PCI #3
Physical Address. . . . . . . . . : 00-D0-D7-30-19-C1
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 169.254.178.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . : 169.254.178.1
Lease Obtained. . . . . . . . . . : Saturday, February 28, 2009 6:55:04 PM
Lease Expires . . . . . . . . . . : Monday, July 13, 2009 11:28:08 PM
Ethernet adapter HDTV Tuner 1:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TechniSat DVB-PC TV Star PCI
Physical Address. . . . . . . . . : 00-D0-D7-30-1A-1D
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 169.254.178.4
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . : 169.254.178.1
Lease Obtained. . . . . . . . . . : Saturday, February 28, 2009 6:55:21 PM
Lease Expires . . . . . . . . . . : Monday, July 13, 2009 11:28:25 PM
Ethernet adapter Local Area Connection 15:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC
Physical Address. . . . . . . . . : 00-21-85-1A-C6-72
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.0.82
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
4.2.2.1
I checked Windows XP Pro. SP3's event logs and noticed these during the disconnections:
Event logs showed:
Event Type: Information
Event Source: Tcpip
Event Category: None
Event ID: 4201
Date: 2/28/2009
Time: 6:42:23 PM
User: N/A
Computer: FOOBAR
Description:
The system detected that network adapter \DEVICE\TCPIP_{51FDDE0F-0935-416E-8FE0-3E1A50847D41} was connected to the network, and has initiated normal operation over the network adapter.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 02 00 50 00 ......P.
0008: 00 00 00 00 69 10 00 40 ....i..@
0010: 02 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
Event Type: Information
Event Source: BROWSER
Event Category: None
Event ID: 8033
Date: 2/28/2009
Time: 6:47:22 PM
User: N/A
Computer: FOOBAR
Description:
The browser has forced an election on network \Device\NetBT_Tcpip_{89F40100-0D8D-4C33-A32D-3D91CAEB3FBD} because a master browser was stopped.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Event Type:   Information
Event Source:   Tcpip
Event Category:   None
Event ID:   4201
Date:      3/1/2009
Time:      6:19:08 AM
User:      N/A
Computer:   FOOBAR
Description:
The system detected that network adapter \DEVICE\TCPIP_{51FDDE0F-0935-416E-8FE0-3E1A50847D41} was connected to the network, and has initiated normal operation over the network adapter.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 02 00 50 00 ......P.
0008: 00 00 00 00 69 10 00 40 ....i..@
0010: 02 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
Event Type:   Information
Event Source:   Tcpip
Event Category:   None
Event ID:   4201
Date:      3/1/2009
Time:      6:19:20 AM
User:      N/A
Computer:   FOOBAR
Description:
The system detected that network adapter \DEVICE\TCPIP_{51FDDE0F-0935-416E-8FE0-3E1A50847D41} was connected to the network, and has initiated normal operation over the network adapter.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 02 00 50 00 ......P.
0008: 00 00 00 00 69 10 00 40 ....i..@
0010: 02 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
I also noticed the disconnections usually start with red X icon in my taskbar with its bubble and then later the long disconnection even though no red X (1 GB and connected). If I were to disconnect the cat5 cable from NIC, then it wouldn't even detect it is missing the cable!
The only way to fix this was to reboot (best way and last longer) OR disable network connection and re-enable it (Windows XP's Network Connections) or the NIC itself (Device Manager), but that doesn't always last long (maybe a minute). Example of my pings right after disabling and re-enabling NIC:
C:\>ping 192.168.0.1 -t
Pinging 192.168.0.1 with 32 bytes of data:
Request timed out.
Reply from 192.168.0.1: bytes=32 time<1ms TTL=150
Reply from 192.168.0.1: bytes=32 time<1ms TTL=150
Reply from 192.168.0.1: bytes=32 time<1ms TTL=150
Request timed out.
Reply from 192.168.0.1: bytes=32 time<1ms TTL=150
Request timed out.
Request timed out.
Reply from 192.168.0.1: bytes=32 time<1ms TTL=150
MSINFO32 in case it helps (seems OK to me, but I am not a hardware expert):
[Conflicts/Sharing]
Resource   Device
I/O Port 0x00000000-0x00000CF7   PCI bus
I/O Port 0x00000000-0x00000CF7   Direct memory access controller
I/O Port 0x000003C0-0x000003DF   Intel(R) 4 Series Chipset PCI Express Root Port - 2E21
I/O Port 0x000003C0-0x000003DF   ATI Radeon HD 4800 Series
IRQ 21   Intel(R) ICH10 Family USB Universal Host Controller - 3A38
IRQ 21   OHCI Compliant IEEE 1394 Host Controller
IRQ 21   TechniSat DVB-PC TV Star PCI
IRQ 23   Intel(R) ICH10 Family USB Universal Host Controller - 3A34
IRQ 23   Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A
I/O Port 0x0000B000-0x0000BFFF   Intel(R) 4 Series Chipset PCI Express Root Port - 2E21
I/O Port 0x0000B000-0x0000BFFF   ATI Radeon HD 4800 Series
IRQ 16   Intel(R) 4 Series Chipset PCI Express Root Port - 2E21
IRQ 16   ATI Radeon HD 4800 Series
IRQ 16   Intel(R) ICH10 Family USB Universal Host Controller - 3A37
IRQ 16   Standard Dual Channel PCI IDE Controller
IRQ 16   Intel(R) ICH10 Family PCI Express Root Port 2 - 3A42
IRQ 16   Intel(R) ICH10 Family PCI Express Root Port 6 - 3A4A
IRQ 16   ASUS TV880 Video Capture (NTSC)
IRQ 17   Microsoft UAA Bus Driver for High Definition Audio
IRQ 17   Intel(R) ICH10 Family PCI Express Root Port 1 - 3A40
IRQ 17   Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC
Memory Address 0xD0000000-0xDFFFFFFF   Intel(R) 4 Series Chipset PCI Express Root Port -
2E21
Memory Address 0xD0000000-0xDFFFFFFF   ATI Radeon HD 4800 Series
IRQ 18   Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C
IRQ 18   Intel(R) ICH10 Family USB Universal Host Controller - 3A36
IRQ 19   Intel(R) ICH10 Family USB Universal Host Controller - 3A39
IRQ 19   Intel(R) ICH10 Family USB Universal Host Controller - 3A35
IRQ 19   Intel(R) ICH10 Family 4 port Serial ATA Storage Controller 1 - 3A20
IRQ 19   Intel(R) ICH10 Family 2 port Serial ATA Storage Controller 2 - 3A26
Memory Address 0xA0000-0xBFFFF   PCI bus
Memory Address 0xA0000-0xBFFFF   Intel(R) 4 Series Chipset PCI Express Root Port - 2E21
Memory Address 0xA0000-0xBFFFF   ATI Radeon HD 4800 Series
Memory Address 0xFED90000-0xFED93FFF   System board
Memory Address 0xFED90000-0xFED93FFF   System board
I/O Port 0x000003B0-0x000003BB   Intel(R) 4 Series Chipset PCI Express Root Port - 2E21
I/O Port 0x000003B0-0x000003BB   ATI Radeon HD 4800 Series
[IRQs]
Resource   Device   Status
IRQ 9   Microsoft ACPI-Compliant System   OK
IRQ 16   Intel(R) 4 Series Chipset PCI Express Root Port - 2E21   OK
IRQ 16   ATI Radeon HD 4800 Series   OK
IRQ 16   Intel(R) ICH10 Family USB Universal Host Controller - 3A37   OK
IRQ 16   Standard Dual Channel PCI IDE Controller   OK
IRQ 16   Intel(R) ICH10 Family PCI Express Root Port 2 - 3A42   OK
IRQ 16   Intel(R) ICH10 Family PCI Express Root Port 6 - 3A4A   OK
IRQ 16   ASUS TV880 Video Capture (NTSC)   OK
IRQ 17   Microsoft UAA Bus Driver for High Definition Audio   OK
IRQ 17   Intel(R) ICH10 Family PCI Express Root Port 1 - 3A40   OK
IRQ 17   Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC   OK
IRQ 21   Intel(R) ICH10 Family USB Universal Host Controller - 3A38   OK
IRQ 21   OHCI Compliant IEEE 1394 Host Controller   OK
IRQ 21   TechniSat DVB-PC TV Star PCI   OK
IRQ 19   Intel(R) ICH10 Family USB Universal Host Controller - 3A39   OK
IRQ 19   Intel(R) ICH10 Family USB Universal Host Controller - 3A35   OK
IRQ 19   Intel(R) ICH10 Family 4 port Serial ATA Storage Controller 1 - 3A20   OK
IRQ 19   Intel(R) ICH10 Family 2 port Serial ATA Storage Controller 2 - 3A26   OK
IRQ 18   Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C   OK
IRQ 18   Intel(R) ICH10 Family USB Universal Host Controller - 3A36   OK
IRQ 23   Intel(R) ICH10 Family USB Universal Host Controller - 3A34   OK
IRQ 23   Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A   OK
IRQ 20   Creative SB Audigy 2 ZS (WDM)   OK
IRQ 22   TechniSat DVB-PC TV Star PCI #3   OK
IRQ 0   System timer   OK
IRQ 8   System CMOS/real time clock   OK
IRQ 13   Numeric data processor   OK
IRQ 4   Communications Port (COM1)   OK
IRQ 6   Standard floppy disk controller   OK
IRQ 1   Standard 101/102-Key or Microsoft Natural PS/2 Keyboard   OK
IRQ 12   Microsoft PS/2 Mouse   OK
IRQ 14   Intel(R) ICH10 Family SMBus Controller - 3A30   OK
My detailed computer configurations can be found here: http://alpha.zimage.com/~ant/antfarm/about/computers.txt (primary computer).
Thank you in advance.

Quote from: NovJoe on 02-March-09, 23:10:05
Force your NIC to run at 100Mbps full duplex and see how it goes.
Check your router / switch ports as well as cables.
I will try 100 Mbps if it happens again. So far, it hasn't occurred after installing the driver supplied by MSI's Web site and not RealTek's Web site. The room temperatures even got warmer like 83F degrees.
As for router and switch, what am I checking for? Other computers didn't have any problems. As for cat5 cables, I already tried another one like I said in my original post.

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I have two apple ids.
one for Itunes and other for everything else.
I dont want to use the itunes id for imessage/facetime.
i tried the following solutions to no avail:
1. http://support.apple.com/kb/TS4268.
2. Click on DNS and change the current value to 8.8.8.8,8.8.4.4
3. verified -unverified-verified email.
4.disassociated /removed alternate Apple ids.

Hello, Hannaabe.
Thank you for visiting Apple Support Communities.
I see you have already been through most of the troubleshooting steps for this issue. Make sure to take a look at the section below labeled If you've waited 24 hours and still can't activate FaceTime or iMessage.
If you see "Waiting for Activation", "Activation unsuccessful", or "An error occurred during activation"
These messages occur when your iPhone is trying to activate your phone number with iMessage or FaceTime.
To resolve these status messages, follow these steps. After each step, turn FaceTime and iMessage off and on again in Settings > Messages and Settings > FaceTime.
Update to the latest version of iOS.
Make sure that you have a cellular network connection with your cellular provider. You need a cellular network connection to activate iMessage and FaceTime with your iPhone phone number.
Go to www.apple.com in Safari to make sure that you have a data connection. You need a data connection to activate iMessage and FaceTime with your iPhone phone number.
Make sure that you can send and receive SMS. You need a valid SMS messaging plan to activate FaceTime and iMessage.
Make sure that FaceTime hasn't been restricted: tap Settings > General > Restrictions > FaceTime.
Set iPhone to the correct time zone: tap Settings > General > Date & Time.
Note: If Set Automatically is on but the incorrect time zone appears, turn Set Automatically off and choose the correct time zone, date, and time.
Contact your carrier to verify that there are no restrictions, blocks, or filters on text messages. Restrictions, blocks, or filters on text messaging will prevent iMessage and FaceTime registration from completing.
If "Waiting for Activation" still appears after you perform these steps, turn FaceTime and iMessage off and on in Settings > Messages and Settings > FaceTime. You may need to wait up to 24 hours to complete activation. Most attempts will take less than an hour, but some attempts may take up to 24 hours. If your issue isn't resolved after 24 hours, please contact Apple for assistance. If you've recently performed a remote wipe on your iPhone, wait 24 hours from the time you performed the remote wipe, and then turn iMessage off then back on.You can still activate iMessage and FaceTime with your Apple ID when these status messages appear. You can see that you've activated FaceTime and iMessage with your Apple ID by tapping:
Settings > FaceTime > You can be reached by FaceTime at:
Settings > Messages > Send & Receive > You can be reached by iMessage at:
If you've waited 24 hours and still can't activate FaceTime or iMessage
If you're still unable to resolve the symptoms above after performing these troubleshooting steps, please contact Apple for assistance.
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
Cheers,
Jason H.

HT204380 have anyone have problem activating their facetime? it says...could not sign in. please check your network connection and try again. please help.

when activating facetime, it says...could not sign in. please check your network connection and try again. never tried facetime with my account. i tried to register with other apple ID but it does not help. please help.

a lot of us are in the same boat - no help from anyone as of yet

My iMessage will not let me sign in. The error message "Please check your network connection and try again" keeps popping up. I am connected to wifi.

My iMessage will not let me sign in. The error message "Please check your network connection and try again" keeps popping up. I am connected to wifi.

Welcome to Apple Support Discussions,
Have you tried:
Turn FaceTime or iMessage off and then back on in Settings.
Launch Settings by tapping the icon on the Home screen
Scroll down to Messages or FaceTime
Toggle the switch from on (green) to off (white)
Wait a minute
Toggle the switch back to on (green)
Wait for it to re-activate
Hard reboot your iPhone, iPod touch, or iPad
Make sure you're on Wi-Fi
Hold down both the Home button on the front, and the Sleep/Wake button on the top of your device
Wait for the Apple logo to appear
If it still doesn't work, repeat step 1 (turning FaceTime or iMessage off and on)
Reset network settings
Launch Settings by tapping on the icon on the Home screen
Tap on General
Scroll all the way to the bottom and tap on Reset
Tap on Reset Network Settings
If it still doesn't work, repeat step 1, then step 2, above (Turning FaceTime or iMessage off and one, rebooting).
(Source: http://www.imore.com/having-trouble-imessage-or-facetime-ios-7-heres-how-fix-it)

Facetime error "Could not sign in. please check your network connectivity and try again

When I try to log in to Facetime on my iMac, it gives me the an error. "Could not sign in. please check your network connectivity and try again" I have already tried fixing the time and I dont have any firewall installed

This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
Step 1
Check the status of the service. If the service is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
Step 2
Sign out of iMessage and FaceTime on all your Apple devices. Log out and log back in. Try again to sign in.
Step 3
Restart your router and your broadband device, if they're separate. You may have to skip this step if you don't control those devices.
Step 4
From the menu bar, select
           ▹ About This Mac
Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.
Step 5
Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.
Step 6
From the menu bar, select
           ▹ System Preferences... ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.
The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.
Step 7
Select from the menu bar
           ▹ System Preferences… ▹ Flash Player ▹ Storage
and click
          Block all sites from storing information on this computer
Close the preference pane.
Step 8
Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" or "com.apple.idms" in the name. Log out and log back in.
Step 9
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
If iMessage worked in the guest account, stop here and post your results.
Step 10
Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you start up, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound outputand Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. After testing, restart as usual (i.e., not in safe mode) and test again.
If iMessage worked in safe mode, but still doesn't work when you restart in "normal" mode, stop here and post your results.
Step 11
Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/com.apple.apsd.plist
Right-click or control-click the highlighted line and select
          Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Step 12
Reset the NVRAM.
Step 13
Reset the System Management Controller (SMC).
Step 14
Reinstall OS X.
Step 15
If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support. When you set up a support call, select "Apple ID" as the product you need help with, not the hardware model. That way, if you're not under AppleCare, you may be able to talk your way out of being charged for the call.

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