Losing songs on Jukebox Zen X

My jukebox has deleted songs from my music library twice now and I don't know what the problem is. It did it once and I noticed it after syncing it. I reloaded the songs that didn't transfer manually by dragging from library to player in the organizer. Then it was fine until when I recently charged my battery and then tried to use it later and it had lost about 5 or 6 CDs. They aren't listed on the library or anything. If anyone can help me with this, I would greatly appreciate it. I have not updated my firmware, but will try that soon. I also am considering a reboot, but would like input from someone with the same problem.
Thanx,
Chad

redline09,
Try doing a Clean up from Rescue mode. The sticky at the top of this (MP3 Players) forum covers the steps on how to get into Rescue Mode or you can check out the Knowledgebase article for the ste
ps.
http://us.creative.com/support/kb/article.asp?l=2&sid=4794
Jason

Similar Messages

Missing Songs on Nomad Jukebox Zen Xtra - 40GB. Player empty but space not 1

I have the Nomad Jukebox Zen Xtra 40GB.
Over the last couple of weeks I?ve been slowly ripping my CDs, using Creative MediaSource and then adding them to my Nomad player. Recently, I went to turn on my player and notice it saying ?rebuilding library?. I thought nothing of it. I then went to see how many songs and albums were on the player and from what I could tell it looked like a lot less than what I thought I had copied over. The songs were something like 3750 and the number of albums was something like 350, which was far less than what I thought it should be but was not 00% for sure. Total free space was something like 7800MB.
Anyway, yesterday, I tried to copy over some new songs that I had just ripped from CDs. ? of the way through the battery died on the Zen player so it stopped transferring. I went to charge the player and when turned it on the player said ?rebuilding library?. There should, at this point, had been 4500+ songs. I went and tried to copy over the files again, from my computer, and noticed that the songs that I had just copied and would have been skipped, were being copied over again. When I went to check Settings, About the player said I had the ~3750 songs plus the additional songs that had just copied over. At this point I just copied over the new songs bringing my total count to 4634. To be safe, I copied all the songs from my Zen back to a new computer, using Creative MediaSource. After copying over all the files, I then tried a reset of the player, thinking this would delete all the files on the Zen. Instead it did the ?rebuilding library?. When I went back to Settings, About, on the Zen player, it again said there was the ~3750 songs and ~350 albums. So the ?rebuilding library? on my Zen player keeps on removing/hiding my songs and albums.
Since nothing was working, I connected my Zen to my computer again and using the Creative MediaSource deleted all the songs on my Zen player. When I was done it is showing No. of Tracks: 0. Total Memory: 3833MB. Free Memory though is only 8659MB.
There is nothing on my Zen player that I can see. Even using Windows Explorer and Nomad Explorer, it is completely blank.
Someone help please. How do I get back my missing songs and/or reset the player? If at all possible I?d like to get the missing songs off the player since I don?t have those ripped songs on my computer and don?t feel like ripping all those songs again. What is going on?

PaulS7 wrote:
Thank you. I'm trying that now. I see that I can reload the OS (Firmware). Does anyone know where I can find out what the latest firmware is to see if I need to upgrade? How do I find out what the latest firmware is and where do I go to upgrade?
Make sure to read the FAQ post. All downloads are got from Nomadworld.com downloads.

Nomad Jukebox Zen Xtra VS Winows Media Player - Help?

I have a 40gig Nomad Jukebox Zen Xtra - a computer crash a year ago resulted in a replacement by the computer company - and it came with Windows Media Player.... when I tried to run it and had already installed the Creative software/Music library - Media Player crashed my computer every time - had to uninstal...,. now - that computer is defecti've and has just been replaced again by the maker - and before I load the Creatai've Software wondered if this is what is interfering with Media Player? Does anyone know? When I buy music it looks for Windows Media Player I believe - and I can play it and transfer the music in Creative program - BUT - it no longer lists my music library as single songs but as folders - and I have to go specifically into a remote folder to try to find the downloaded music and transfer to the Nomad....
Any help is appreciated..... I'm lost!
Thanks
KB

The firmware update only works on a windows XP machine.
you also need to have Windows media player 0 installed
you must not have windows media player or windows media player runtime lurking in your windows XP add/remove programmes bit on the control panel.
if you do have WMP first remove it ( roll back) then re-boot, then remove windows media player runtime ( rioll back) and re-boot.
open windows media player, if it is windows media player 0 then you should be OK, if its windows media player 9 you need ot download and install windows media player 0.
Check again to make sure that windows media player and windows media player runtime are not in the add/rmove programs.
Back up everything on the player, all music, playlists and data files.
update the firmware.
if it stalls part way, like it did for me the last time i updated a Zen Xtra ( last weekend -installing a new motherboard ) dont panic.
it will go to rescue mode, close the firmware update, the player will go to rescue mode, then re-satart the update, on the zen xtra, slect re-load OS then on the firmware update click on English. then slect re-load os on the player.
make sure that the player is fully charged, and that the mains charger is also attached.
just out of interest, when you remove the front panel on your zen xtra to get to the battery, does the headphone jack ( visable through a hole in the top right) have a blob of red paint on

Nomad jukebox zen xtra - cannot create file w message when trying totransfer fi

My 30G nomad jukebox zen xtra was working great until recently. Now when I power my player up after a day of no use, it takes 0-5 minutes to rebuild the library. When I begin to transfer files using Media source after a few transfers I get the "unable to create file" message and can no longer transfer. I have tried disk clean up and re-booting to no avail. I tried installing the new firmware and this worked for about 80 songs and then I began getting the same problems. I have completely cleaned my PC of adware and spyware and this has no effect. I love my player but am becoming a little frustrated. Would anyone have any ideas? This all started when I turned on my player one day and all of the music was gone. I re-transfereed everything back and later noticed that I had two of everything. I deleted all of the duplicates and from that point on it began to take 5 minutes to rebuild the library but I could still transfer files with no problems. One last thing, when I run disk cleanup in rescue mode, once it gets to 99% done it stalls there for about 0-5 minutes before going back to the rescue mode menu.
scott

i experienced the same problem. until 2 weks ago it worked fine. but a visited the support site and found out that all the software was new. so i downloaded the new versions. even the new firmware with the e at the end. i was at the edge to smash my monitor when i found out that after the firmware update the sound was hearing so quiet. after rebuil os and searching 2 hour on the net for the previous firmware release, prior to E release, i solve the sound problem.
but another appeard. cannot copy files on the player. if i choose to delete them, they disappear. i turn off the zen nx, turn back on and the files were still there. practically all the copy/delete/new folder/paste function were blocked. and the same problem on WIN XP and win 2000. all this because i installed the new versions for nomad explorer, nomad mediacenter, nomad plugin for media center.
solution: uninstalled all the creative software. put the original cd in the dri've. installed all the original software. it was running perfect. so, i could operate again in the data files on the player.
so i thought it was the driver problem since the media library i could access just fine. so i kept the original driver but installed all the new software (mediasource, nomad explorer, nomad zen plugin for mediasource).
guess what? the accesing proble appeard again. i think that the better solution is to stick to the original software.
and one last find. after the E firmware adveture, i experince what other are and was praing not to happen to me. the battery is lasting much much short period. and the green light if you look carefully is fluctuating in intensity. this was not happening until i burn the new E firmware. .0.02e. now after the rebuild os and writng a firmware it displays .0.02 without the E. the sound is like before. 24 damages your ears but the battery problem stills persit. it driving me crazy.

Nomad Jukebox Zen NX 20GB locking up

I just bought a Nomad Jukebox Zen NX off a friend and it worked fine last night. I transferred 800 songs onto it and then deleted them all this morning so I could re-organize. Now it's locked up. Doesn't matter if I use battery power or AC power. It turns on fine, goes straight to the menu and then nothing. The scroll won't work, my laptop won't recognize it or anything. Any ideas? Thanks

I assume you've got the manual, yes? It probably needs to be reset, and/or have the firmware reinstalled (the manual is online, so you can do that). Find a pin or paperclip, and hit the rest button. Should probably fix it. Worst case scenario, you can wipe the dri've and reinstall the firmware. I believe you hit the reset button and hold down the play button till it gets you to the menu with the reformat/rescue stuff.
If your computer still won't recognize it after that, though I'm not sure. I'm having similar problems with my refurbished Zen Touch.

Nomad Jukebox Zen Xtra 60GB not playing correctly anymore, help!!

Thanks. I keep getting directed to that knowledge base page, but it is not addressing my problem. My computer immediately tells me that the device has "malfunctioned" and the computer does not recognize it. I only have the usb cord that came with the zen, so I don't have another one to try. I love my zen and have staunchly defended it over the years vs. an i-pod. However, this is my 2nd onI've had my Nomad Jukebox Zen Xtra 60GB for over 5+ years. It has worked great, with minimal problems. I had a firmware update issue quite a while back. I'm not sure how to resolve this problem. Here is the situation:
Nomad Jukebox Zen Xtra 60GB is fully charged and ready to use.
I tried loading a set playlist but it won't load. So I tried another, and it doesn't load. Not sure what to do, I go to the menu. This time I choose an artist/band. The music loads, but it doesn't play. I try again, then it starts to play. So I load a few other artists that way. It seems like I had a issue to work out later. Being away from my computer that was going to have to wait. After some time the Nomad Jukebox Zen Xtra 60GB started to start N stop diferent songs. A few times it froze while playing a song. Then would unfreeze to play another, then suddenly start playing the previous one. After about 0-5 minutes of this I decided I had enough. So I planned to empty the playlist, and turn it off. It took me atleast three attempts to empty the playlist and turn it off.
Are these problems fixable What are they hardware or software
Would an OS or firmware update fix these problems Is my Nomad Jukebox Zen Xtra 60GB hard dri've going Can I get a replacement Or do I need to buy a new player
Please help me get my player working. I really like this model, I'd hate to have to replace it.
in 5 years. (The first one fried itself, but fortunately was still under warrantly.) Sadly, I, too, am considering moving on. I onlyreceived generic help fromthe Creative SupportTeam (who ultimately told me my zen is "unrepairable" when their one-size-fits-all solutions didn't work).Since there seems to be an overwhelming # of people experiencing similar problems, maybe the time is right to make the change, especially since an iPod classic 60 GB (7th Generation) is quite affordable these days.
[/B]

Formatting will erase all the files on the player,Cleanup scans the disc & corrects file system errors,broken links (from when you delete things)ect. but does NOT repair bad sectors,Reboot then rebuilds the file system. I'd do the Cleanup>Reboot first to see if that solves the problem.here you will find how to open the player to see what dri've is in there. You can then search Ebay or Google the model number to find another one.

JUKEBOX ZEN XTRA SOFTW

Hi,
I have a Jukebox Zen XTRA model MP3 player but am unable to find application software that would recognize it and would allow me to organize/upload songs. So far, I have unsuccessfully tried the "Creative MediaSource Software Update version 2.03.29" under the support section but please let me know if there is any other software available that could help.
thanks in advance,

A word of warning while you are looking through all the software available...... Don't update the Firmware to the Plays-for-Sure version unless you have done a search on this forum first. Lots of people have had difficulty installing it and have bricked their Zen Xtra in the process. I still have the original .20.08 firmware and am extremely happy with it. My ZenXtra 30GB is still going strong and I use it for storing audiobooks and music. It is the old "Don't fix it if it ain't broke".
If your player already has had the "Plays-forSure" Firmware sucessfully installed, then I would say, lucky you.
luvmyrescuedogs

Jukebox Zen Xtra in Rescue M

Well, it happened....
I dropped my Nomad Jukebox Zen Xtra today. When I turned it off and turned it on again, it went into rescue mode and is offering me 4 options:
. Clean Up
2. Format All
3. Reload OS
4. Reboot
I have tried reboot but it returns to rescue mode.
I tried connecting it to Creative Media Source Organiser but get a meesage saying the play isn't connected.
I am nervous about trying any of the other options for fear of losing everything I have saved on the player. Can anyone suggest the right option to take without endangering my saved files, or should I take to be repaired? It is still under guarantee.

That sounds like a complete failure. My first one had a hard dri've error and had to be replaced. Fourtunately it was still under waranty, but its so old yours isn't anymore, is it's Sorry, but it sounds like a complete loss. Could get Creative to try to repair it for you or find a friend who knows electronics and get them to replace the hard dri've for you. Its old enough that if you can find the replacement hard dri've it shouldn't cost alot.

Problem starting up my Creative Nomad Jukebox Zen X

Ok well I have a 40GB Creative Nomad Jukebox Zen Xtra, and have had it for about a year. Now earlier today i was attempting to connect it to my computer to copy songs onto it. The battery ran out and i was not able to do this.
When turning my player back on, it got stuck on the loading screen that says EAX and did not move from this. When it is on this screen, i can't turn it off.
I let the battery run out to see if it would start when i then charged it, yet the same happened, and it turns on as soon as i put in the charger it is again stuck on this one loading screen.
I have pressed reset as well, and this makes no difference, it just loads up to the same screen and doesn't move. Any help would be much appreciated, thank you!Message Edited by mattyb23 on 09-25-2005 06:23 PM

Go into rescue mode and run a disk cleanup.

Problems with Nomad Jukebox Zen and Mediasource - Please he

Hi,
I own a Nomad Jukebox Zen NX, and I'm having problems with Creative Mediasource seeing the device. Everything has been working fine for a while; I have been able to upload songs from my Zen to my PC and download songs from my PC to my Zen. However, when I tried plugging in my Zen today, the computer did the normal "boop-beep" signaling that the device had been plugged in. However, when I went into Creative Mediasource to download some songs to my Zen, the Zen did not come up under the "Sources" menu, on the upper left, where it usually does.
I exited Mediasource went into "My Computer" on my desktop and, sure enough, the Zen was there under "Audio Devices," and when I double clicked on the icon, it brought showed all of the music files I have on my Zen. This shows that my computer does indeed see the Zen, but Mediasource doesn't?
Any ideas?
All help is very much appreciated,
Jason

Your MediaSource plugin of the MP3 player may have been uninstalled. Here is what you should do:

- Download and install the latest Creative MediaSource Player/Organizer 3.30.2 from your product download site.
- Download and install the latest Creative Zen and NOMAD Jukebox plugin 2.00.9 for Creative MediaSource from your product download site.

Creative Jukebox ZEN problems w/nForce

I'm having a problem with uploading mp3 files into Creative Jukebox ZEN. After several tracks the transfer gets aborted. The problem occurs both over USB and IEEE1394. It also seems to be application independent (happens in Creative PlayCenter, Notmad and Media Player).
Creative Tech Support's position is that there is a problem with nForce and IRQ sharing. They claim that the problem of aborted transfers is caused by nForce not properly handling concurrent IRQ calls of devices sharing the same IRQ (there are plenty devices sharnig the IRQ11 on my system, which should be normal and should work without any problem to my knowing - nForce networking adapter, nForce audio processing unit, GeForce graphics card, Modem, IEEE1394 controller and USB and USB2.0 controllers).
They advised to unplug all USB devices to minimize calls by the USB controllers. This did not solve the problem entirely but increased the stability of transfers (now roughly 100's of songs get uploaded in one go insted of 10's).
I wonder where the problem could be, because none of my other devices has similar problems (e.g. transfers of photos from my Olympus digital camera works flawlessly). Could it be nForce driver problems? BIOS settings? (is it worth trying to upgrade the BIOS? - about the only thing I haven't tried) Some kind of ZEN's driver timing problems, maybe?
Any opinions?
My system:
MSI K7N420 Pro (bios v2.30)
AMD Athlon XP 1700+
512MB RAM (DDR 266MHz PC2100)
GeForce3 Ti 200
Windows 2000 Professional SP3
latest MSI drivers (over Live Update)
nForce Platform driver 2.0

I can tell you one thing that many of us here did to open up IRQs for use, and that was to enable APIC in the motherboard BIOS. Gives you 22 IRQS to play with. Now as to what you have to do to get Windows 2000 to recognize and take advantage of this, I'll leave to others. I have windows XP myself.

Creative Media Player for Creatuve Jukebox Zen

?I have an old Zen Jukebox and I used Creative Media Player to put music onto it from CDs. Unfortunately some time ago my computer completely died and I'm unable to retrieve anything off it. I have searched everywhere for the disc and can't find it.
I have downloaded the current available options (3 and 5) but when I plug in my MP3 it is not recognised.
I haven't been able to add music for some time. On contacting customer support they said they were sorry but couldn't help.
I am thinking about finally buying a new MP3 (it will be a Creative) and I want to be able to transfer EVERYTHING from my old one to my new one. Even if i don't get a new MP3 there are loads of songs and CDs I want to?add to my old one?
Can anyone help with how to make the newer CMPs recognise my Zen, or where i can find the origional CMP?
Thanks for your time, people.

Older Creative HDD-based players with special drivers (PDE), such as the Jukebox Zen,?were not supported past Windows XP. [url="http://mrinternet.wordpress.com/2007/03/0/creative-zen-nx-and-vista-working-together-finally/" rel="nofollow">This site[/url]?(thanks coachop94) describes someone's effort to get PDE drivers to work in Vista; try at your own risk. If that doesn't work, you'll have to transfer your files off the Jukebox Zen using an older computer (XP or earlier).
Also, if you have MediaSource 5 you should also have installed the appropriate plug-in from the Jukebox Zen support page.

Problems with jukebox zen x

I got a 40gb jukebox zen xtra from my parents for christmas 2004. At first it was working just fine. A couple weeks ago I started to notice that it would reset from rather minor instances. Barely tapping it or putting it into my pocket ofted did the trick. Then I started to notice data corruption at a rapid rate. When I erased the entire contents of the player and re-saved my music to it about 0 different albums in different places in the alphabet (added songs in alphabetical order)became streched out. One 3 minute song played in slow motion for 7 minutes. Then two days ago I was using it and randomly all of my buttons stopped responding. I pulled the battery out and put it back in and it worked fine. Then today, when ever I move my black knob up or down it keeps going down and doesn't stop. I can't shut it off so I have to pull the battery again. Unfortuately this problem didn't stop happeneing. I can't get it to work properly. Creative says it only had a 3 month warranty so I can't return it. Don't know what my options are, if there is some way I can get it fixed. Don't think reseting it completely will do the trick for this one. Please let me know if there is any hope for my MP3 player.

Creative will repair for a price outside of warranty, although it's likely to be expensi've.

No driver found - Nomad Jukebox Zen Xtra - WinXP

I have used my Zen Xtra for over 2 years now, with the same PC I am currently having problems with. I recently had to do a complete reinstall of Windows (note that I have done at least 2 other complete reinstalls during the life of my Zen Xtra, with no problems). Windows Device Managers sees the NOMAD Jukebox Zen Xtra, but with the yellow question mark and exclamation point. Each attempt at driver installation results in the same problem. The driver ("JB3MV2_PCWDRV_US__30_03.EXE") installs completely, I'm told to reconnect my device so the driver can take effect. When I do, the device is still marked in Device Manager with exclamation point and yellow question mark, and Windows continues to ask if it can find and install the driver. I have told it not to (knowing that I just installed Creative's own driver), with no success, and other times let Windows try to install the driver (hoping it would find the Creative driver that was just installed). No luck. I have even done another complete reinstall of Windows, and tried to install the driver before any other program or hardware installations into my system. No luck. Note that there are no hardware changes between now and when I have done other complete Windows reinstallations. It just no longer accepts the Creative driver. I have also tried to install the driver in safe mode, with the same results. I have also completely removed the Zen Xtra (showing hidden devices in the Device Manager), and tried to reinstall. Firmware version of Zen Xtra was upgraded over a year ago to 2.0.03.
Specifics:
Windows XP Pro SP2
38GB free hard dri've space
Zen Xtra firmware version: 2.0.03

I have the same problem. But when i try to installl it it says he is missing an .nfo file.
I removed WMP and reinstalled WM0 because is crap.
I have Windows XP SP2
I have the newst firmware on it.
Can somebody help me with this because it's annoying not to put any new music on your mp3 player.
I never experienced this before even after formatting my HD.
Almost the same problem as fritzm but not completely because het gets an different error.
I have installed the CD but that doesnt work either.
I have installed the software from the website but that didnt help because he doesnt recognize my player.
Please help!!

Threads on windows xp & jukebox zen driver installation and no resu

I didn't know Creative didn't know how to solve the driver problem with windows xp. Because if they did there would be a simple solution instead of alot of run around on try this and that. There are so many people on this board with the same problem that I have and none of them got a straight answer on " Here this is what you do," Bam! that should be it. Obviously its a lousy software that doesn't really work. So if someone can tell me how to install a driver or make windows xp recognize my jukebox zen so I can transfer some music to the **bleep** thing I would really greatly appreciate it. We all shouldn't have to be geniuses to use this software.

Try getting the latest drivers
http://us.creative.com/support/downloads/download.asp

Losing songs on Jukebox Zen X

Similar Messages

Maybe you are looking for