Losing the will to live been charged booked order ...

I am going crazy I have had an order cancelled without my day so and 3 cancelled days where no one has turned up over £300 pounds worth of billed phone calls to speak to someone in India that had no clue
I have had to book 3 days of work unpaid
And once again the 4 th time and I'm sitting here waiting for someone to turn up
This is not acceptable and I can't even speak to anyone to camel my order I'm disgraced with the service I have revived and have tried to complain several times and not had one phone call bk from the non existent complaints department
I DO NOT WISH to speak from someone in India again and would like someone who knows what they are doing to call me today to cancel my order and repay me the money that has been taken from my account
I have been waiting 4 months for a phone to be put in my daughter moves in to the property this weekend and also had a care line booked in for her which now I have to pay a cancelation charge as I have now had to cancel them as well

Did you click on this link, and fill in the correct form? You cannot use private messaging.
They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

Home move total disaster...losing the will to live

Moved house 4 weeks ago and the BT move was a total disaster. I currently have a neighbours land line to my BT Acccount as well as my own. I can see all the calls they make, and I am being billed for them. I also have their Infinity attached to my account instead of my own....spent the last 4 weeks trying to get this sorted, but I end up spending hours on hold and nothing seems to get done. I've had to use my mobile and it has cost a fortune in call charges. I've taken three days leave for the engineer not to turn up.
Anyone in BT able to help....?
Solved!
Go to Solution.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum.
Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Losing the will to live..,;-(

After all this malarky http://community.bt.com/t5/BB-Speed-Connection-Issues/Router-V-Modem/td-p/754968
Ok i have'nt had time to get the ethernet cable or change anything round,but blow me,
now when i'm doing my internet banking like today the bugga KEEPS DISCONNECTING,Ahhhhhhh.
So between the **bleep** speed,it packing in,plus i'm still waiting for the other half of the package,ie
Evening calls which have been payed for in full.
To say im cheesed off would be an understatement....Phew
And the Q is if i get the ethernet cable will that stop it disconnecting.
BTW i never had an ounce of trouble with my old modem

you need to eliminate the phone extension you were using in your earlier post also the router should be away from tower's /monitors etc this link gives a few more suggestions http://community.bt.com/t5/BB-Speed-Connection-Issues/Poor-Broadband-speed/m-p/14217#M8397 ADSL2+ is more noise aggressive then ADSL MAX was therefore more fine tuning of the line is needed
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Losing the will to live... is the Edge animate software full of bugs? Non-Responsive %, px, auto... all fail to do much at all.

I've now spent a good 20 hours racking my head and the various settings... and I'm nearly ready to look at Googles HTML5 and web software offerings, which is frustrating since I pay for the Adobe Creative Suite already.
What would I like to do: (I've simplified my overall aim)
Have a non-responve banner, 1200 x 100.
When I scale down my browser window I want one item (i.e. a box) to stay in the centre, even when the rest of the scene has been cut off. (*it does not need to scale)
- I've tried the presets for responsive layout which do nothing when tested in the browser (I'm using Safari, I'll test in others once it works...).
- The scene is set to be centred, which works. The whole scene is centred in the browser.
I've tried setting the Top, Bottom CSS controllers for the object to % which I believe is correct, but still no success...
I've now tried every other variable I can think of with out success using the some what confusing mixture of '%', 'px' and 'auto' settings.
I've also tried the responsive layout presets for a square drawn directly inside of Edge Animate, and an image dropped into the scene, which has more preset options (all of which seem to have little to not effect whether my scene is responsive or not).
Can someone please put me out of my misery and either tell me I'm missing the obvious problem. Or tell me the software is indeed broken at the moment and doesn't like Apple Safari.
And incase your wondering what I want to do... I'm trying to emulate the setup this website has at the top of their website. Where the embedded vimeo player (I've succeeded in doing that in Edge animate... yey) remains centred whilst a foreground layer and background layer change as the browser window is scaled... (they simply get cut off by the browser window scaling, aligned to the left, centre or right they're not responsive...)
http://www.kasradesign.com/
Many thanks for any help
Regards
Jon

And the saga rolls on. BT called me this morning with another update. Openreach still cannot find my address or my BT phone number / line. It will take another 4 working days for Openreach to contact BT with an update. The BT department who are calling me are the 'fast track' team in Blackburn who I'm afraid to say are anything but. He seemed completely indifferent and thought this was completely acceptable. When I challenged him for an explantion of why more delays, he tried to hind behind the "it is not our fault, it is Openreach" excuse. They sent an email to Openreach last Wednesday 25 July, they received an automated reply on Friday night so too late to do anything until today, and the reply that came back is there is a fault with my address / phone number that they need to fix, which is what I was told last week, and apparently BT cannot phone Openreach, it all has to be done by email. Unbelievable! So the clock starts again from today and the waiting game begins again.

I am attempting to upgrade from Adobe Premier Elements 9 to Adobe Premier Elements 13 after using 13's trial version for a few weeks. I am unable to find where and how to do this without losing the project I have been working on. Please help?

I am attempting to upgrade from Adobe Premier Elements 9 to Adobe Premier Elements 13 after using 13's trial version for a few weeks. I am unable to find where and how to do this without losing the project I have been working on. Please help?

Vere Clarke
Premiere Elements 9.0/9.0.1 and Premiere Elements 13 are standalone products.
So, you can have both on the same computer, but only open one for your work.
The classical recommendation is to finish a project in the version in which it was created since there
is no guarantee that a project from an earlier version will open in the later version. Probably will, but
no guarantees. And, when you do explore this, do it from a copy of the earlier version project. Once you
take the earlier version project into a later version one, you cannot go back to edit the later version edited
project in the earlier version program.
If you have both versions (9 and 13) on the same computer and you have not moved, deleted, renamed any of the version 9's files/folders,
right click the saved closed Premiere Elements 9.0/9.0.1 project file, select Open With, and then Adobe Premiere Elements 13.
(Your 9.0/9.0.1 saved closed project file should be found in Libraries/Documents/Adobe/Premiere Elements/9.0.)
Please review and consider. If any questions or need clarification, please do not hesitate to let me know.
Thank you.
ATR

Customer Service - lost the will to live

Knowing my BTBA mobile contract ran/runs out sometime this month I thought "Better ring up and check that the old contract continues". BT should have told me "In 2days it runs out and you will get a text message" but started on a marketing call - during the call I had time to establish that for an HTC Hero 3g want £20/month for 24mnths + £1.95"admin fee" was a better deal for me than BT anywhere 250 + £5 "unlimited data" + £50 for the handset. Made the mistake of entering into the "debate" that BT for 18months was a better deal than 3G for 24 months and that it would cost less. Thought I was winning until BT moved the goal posts and replaced their number 18 with there recent signing "Numero Seventeeno" . This striker is 1 month younger and does't carry the middle aged spread of £20 and a £49.95 handset. BT were revitalised and came back strongly with mathematical wizardry that has only been seen before when Man Utd were bought using their own money. The game petered out into a draw when the home side turned off the floodlights rather than risk their classy defender Infinity (a contract of 1p/month costs the same as one at £100/month if the contract lasts until infinity)
After a bruising game a complaint/suggestion was in order. Back to the internet & typed 533 characters on the lines of "long standing customer" "know I shouldn't of been drawn in" "a call that wasted your time and mine"etc. Filled in the boxes and click send to be told 255 char limit. Redraft the text and send - new window opens with a "Loading" icon. Nothing happens - it could be a browser issue so start again in IE8 and again the never ending "loading icon". Think! - I've still got Google Chrome open maybe that's the reason. Close all browsers and start with IE8 only - no change so lets try the telephone complaint route.
Get the complaint number off the BT site and can't find the right option (knew BT would be extremely busy with an exceptional number of calls) so not wishing to disturb them I thought I'd try some other contact numbers (maybe sneak in via the residential call and take option 2) Couple of calls and then after being requested to support the world cup bid I was asked if i'd like to take a 5 question customer service survey. Why not? tell them what a fine job they are doing and call it a day. What a mistake - it's India - "can i help you?" - explain why they are talking to me and I am then told that I'm speaking to them about a customer survey.........managed to call a time out and tell the operator that I was trying to make a complaint, give the account details and brief summary, given another 0800 number and an offer to transfer. Ring Ring and answered ! an American voice? conversation about why I'm calling and I don't think I'm speaking to the right person - call restrictions/blocking and international roaming were mentioned. Nice chat but I'll ring the 0800 number I've been given - "American again!!?? and this time its High Value Accounts. I think not but she would like to check my account just to make sure and yes I'm right 50 free minutes just doesn't quite make it. Anyway I've lost the will to live and call it a day.
Just about to put the phone down when it rings - its 1571 ring back that I've got a message. Listen to part of the message and guess what? It's the automated BT customer service survey that doesn't know its talking to a BT telephone answering service and because one of the buttons on your "telephone keypad" is not being pressed it keeps repeating the instructions on how to score your answer to the question.

Maybe try BT Mobile on 08007822326?

Has anyone with the ECPD Profile error been able to order successfully yet?

Has anyone with the ECPD Profile error been able to order successfully yet?

If the error is in fact due to the employee discount Verizon dropped the ball here big time. I never was able to get past the ECPD error when upgrading my device tried for90minutes. I did the new customer and it went through without a hitch but i would have to change my phone number....not good!! Decided to give it one last shot on Apple Store App and was able to have the iPhone 6 Plus silver 16GB reserved...got a reservation number since they were having issues connecting to verizon. So happy!! Been month to month over 2 years waiting on the 6!!! If you don't care to change your number go as a new customer or use apple store app. Good luck and good night!
Verizon this is no way to treat your existing customers!!

Losing the will!!! What do i have to do to get my ...

Moved to this house just over a year ago and it seems to be one thing after another with the line. Lost count of the amount of calls i`ve made to the faults department!
Latest carry on began when we returned home on wednesday 16th April after a few days away, the broadband light was orange and the phone line was crackling and had noise interference.
Called BT who arranged an engineer to come on Tuesday (22nd) he turned up and said as it was an intermiitent fault it could be hard to find. He went to check wires outside and said he would call me to check the line. However the next thing i knew was i got a text from BT saying my fault should be now fixed!
Within half an hour or that text coming through the internet went off again and the noise was still on the line.
Called BT AGAIN who said they would monitor the line for the next 24 - 48hrs.Another couple of hours later i thought so when is my line going to be fixed it they are just monitoring it ?? So i called again and I was told a "specialised" engineer was needed and a visit was booked for this morning, Friday 25th between 8am and 1pm.
So i waited in all morning for the engineer, stewing as each hour went past without anyone turning up. After 1pm i called BT again, the assistant contacted openreach control centre and called me back to say there had been a system error and the appointment hadnt been booked properly, I had recieved several text messages about the visit too!!!
Annoyed to say the least. I did blow my top - understandably ? She then went on to tell me that it had already been passed onto a case manager who would be calling me back tomorrow and discuss and rearrange an engineer appointment !! Why couldnt she go ahead and book it is my question ? Waiting another day means it will be another day later when the engineer visit is!
I work from home and need internet access, the last couple of days you'll be lucky if i have had 2hrs in the day when the internet has been on.
Why do i feel as if i`m fighting a losing battle ????????
Please can anyone help me.
It was only January/February when i had no phone or internet for a few weeks!

As you are on a residential service you have to wait for engineer availability priority is given to Business users as they get a different service level agreement also using a residential line for business use can leave you open for suspension or cancellation of service as it breach's the terms and conditions
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Lost the will to live! - Billing query

I notified BT in October 2011 that I was moving house, since then my bill has been incorrect each month. Firstly I was charged a cancellation fee, which I called and this was refunded. Then I was billed for two broadband and two calling plans, each month I call and each month this charge is removed and my direct debit reduced with a promise that it won't happen again.
That was November, its now March and my bill is incorrrect again. Now somewhere in the middle of this some one managed to remove the additional broadband charge, but this has not manged to happen with my extra phone plan. Yes the guys when you phone are nice and remove the charge and amend the DD, but why should I have to repeatedly call each month. The amount of time I spend on the phone is ridiculous. I've lost count of the number of calls that I have made to be promised the same thing each month and then never have it delivered.
I'm about to move again and I'm not prepared to transfer with you again as you've still not managed to sort the last transfer out. I find it disappointing in this day and age to find BT making incompetant businesses look professional as you don't seem to be able to manage the most basic billing error.
I wish to cancel my BT contract but have been told that this will cost be around £200, what about my hourly rate for the time spent on the phone to get my bills corrected. I'm sure we could come to a deal with you only owing me a small amount for my time!!!

Welcome to this forum. This is a BT domestic customer to customer help forum, any messages posted here do not go to BT.
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Losing the will - Bay 2 1TB Hard Drive can't install Vista AT ALL!

I have a new Mac Pro and installed a Samsung Spinpoint F1 1TB hard drive in bay 2, solely for a Vista install (for editing AVCHD in Sony Vegas) but I cannot under any circumstances, install Vista on any partition, be it the full, halved, any combination at all - you name it, I can't install.
I get as far as the partition screen in Vista and his is where things slip up - I have had the Boot Camp partition (only on a split, never on the single partition) and it just will not let me install. Not under any circumstance.
This is appalling, I have been onto Apple who have escelated it to one of their engineers, he did not have a clue. Way to go.
So, I was wondering if anybody had any ideas or has experienced this?
BTW, I have not tried to install to the OS hard drive yet - don't really want to mess with it.
TIA

There are a number of things you can do, but in every case, you have to delete any FAT partition, create NTFS before you can install. In some cases, a restart from Vista DVD is required before it proceeds.
In one instance, I had to remove the OS X drive, but that may be why some jump to wrong conclusion about drive bays making a difference - they don't.
You got it installed so you must have been at least somewhat successful.
I use Disk Utility to create and format the drive 99% of the time. If you are going to dedicate a drive to Vista, even multiple FAT/NTFS partitions, I would set the partition table (Partition: Options.... in Disk Utility) to Master Boot Record rather than GUID.
Let Windows do all the updates through multiple reboots before you insert the Leopard DVD to add Apple setup.exe services often called "BootCamp drivers."
BootCamp Assistant is unnecessary and I don't think well designed even yet for use on Mac Pro UNLESS you need to install Windows on the same drive as OS X, such as you find on iMac/MacBook series.
Vista DVDs are now available with SP1 already, which is what I would buy today if I was buying Vista.
say "had" because a couple of days down the line when I tried to boot into Vista, I was met with a black screen and flashing cursor.
Any hardware changes? installed drivers?
When you say you looked far and wide... I have been active here and on Mac Pro discussion and Vista issue.
There are also some good threads on MacRumors:
http://forums.macrumors.com/forumdisplay.php?f=1

NEED HELP! loosing the will to live... MAC Lion OS

bought a brand new mac book pro this week, OS X LION 10.7.2
wanted a mac for using indesign as screen resolution and smooth operation.
PROBLEMS I AM HAVING
I wanted to download the free indesign trial (why not) and can't install the following...
1. Adobe download manager WONT install onto my system, it downloads and brings up a window with what I can only describe as a see through parcel
I double click it and it tries to unpack / install it, once the blue bar is complete I don't see anything relating to adobe again.
2. Adobe AIR will not install onto my system, however the download window does show a nice red adobe parcel, again a certain amount of installation occurs and then nothing...
the whole point of forking out on the pro was so i could do my companies flyers and graphic design and ive hit a brick wall with adobe!
is anyone facing a similar problem or is it a problem that is due to be resolved or is it my machine?
please if somebody could help me on this matter id be so grateful. I am a virgin to the mac os although everything else is very impressive so far.
if i buy the in design CD software would it install (not really ideal as i want the trial, but as a last resort)
Thanks in advance
Martin

You mentioned:
I can try a different browser i.e. chrome or something, but once the download is complete it will still save it to the same 'download folder' location? it seems to be the install process that can't complete itself
From Adobe knowledgebase:
If the installer doesn’t start automatically when your product download completes, you can start it manually.
Make sure that the download is complete.
If the downloader did not indicate that the download completed successfully, do the following:
Check to see if there is a Start Download or Resume Download shortcut on the Desktop. If so, double-click it. Akamai Download Manager removes the shortcut after the download is complete.
When you started the download, you were asked where to save the files. Navigate to that location. If you can't remember the location, search your computer for a folder called “Downloads.” Look for one or more files with the Adobe product name. On Mac OS, there should be one .dmg file. On Windows, there should be a .exe file and possibly a .7z file. If you see any temporary files ending in “.part,” it means that the download hasn’t completed. Go to your Desktop and double-click the Resume Download shortcut.
Important: Some Windows product downloads include two files: a .exe file and a .7z file. To install the software, make sure that both files fully downloaded and located in the same folder. Otherwise, an error may appear when you start the installer. Errors include "Windows cannot open this file" and "The file archive part of Adobe [product name] is missing."
When you are sure that the download is complete, double-click the .exe file (Windows) or the .dmg file (Mac OS) that was downloaded. Follow the onscreen instructions.
Try this and see what happens.

When i plug in the phone, all i see is the apple icon on a blck screen and when i take the charger out its showing that the phone has not been charged...

when i plug in the phone all i see is the apple icon on a blank screen. when i unplug it, it shows that the phone did not charge and is critical need of charging. what should i do?

well duh, let it charge. the apple logo means that its turning on

My iphone 4s charger is not working. The wire sometime can charge the phone, but the most of time, the phone can not been charged

The iphone 4s charger is not working properly anymore. The wire is broken somewhere. Becasue it is ok sometime for charging, but the most of time, it is not.
How can I get a replacement from Apple?
Do I have to pay? How mmuch is going to cost?
Thanks

If your phone is still under warranty, you can order a replacement:
One of my iPhone accessories isn't working. Can I order a replacement?
Yes. You can contact your carrier (except AT&T and Virgin Mobile) or Apple.
copied from Apple - Support - Service Answer Center
If not, the price is 19$ in the Apple Store, check here

Lost the will to live!

on my secound shuffle sent the first one back with same problem .error mes cannot be updated unknown error occ (-50) and cannot be read from or written to .Please all i want is a simple answer I do not have a degree in computers or the desire to spend the rest of my life sat at this computer tryin to work it out .does this product work or should i just send this one back too! hangin ont life by a thread mandy
Windows XP

I had a similar problem. Look at my post regarding this:
http://discussions.apple.com/thread.jspa?threadID=789985&tstart=0
If the problem is similar try the resolution at the bottom.

Loosing the will to live!!!!!

any ideas when bbm, facebook, twitter etc will be up and running? really fed up now

@BlackBerryHelp Research In Motion
BlackBerry email services restored. Some users still experiencing delays with browsing and IM. Sorry for inconvenience. ^HF

Losing the will to live been charged booked order ...

Similar Messages

Maybe you are looking for