Loss of photos- is compensation appropriate?

I'm curious if others think that Apple might owe me some compensation for upgrading to iPhoto 11, and through no fault of my own, lost many, many of my priceless photos.
After using Data Rescue 3, provided by Apple (complementary) I estimate I still will have lost more than 1000 photos and another 1000 photos need to be reimported (from rescue file) and then organized and then reedited.
I'm guessing it will take 5 to 8 hours to reimport and organize photos. This is in addition to the more than six hours I have spent actually on the phone with Apple and another five or six hours doing busy work they recommended to restore the iPhoto library… with little success.
I haven't, as yet, bothered to read the licensing agreement and for all I know I may be entitled LEGALLY to no compensation…
Notwithstanding that, for all the hours and most importantly, for the loss of my precious photos… do you believe Apple owes me some restitution. What would be appropriate?
TIA
gofig

Well what would you like? Personally I don't think they owe you anything. I have 198,000 pictures in my libraries and have them backed up on several drives because in my experience there will be a catastrophe at one point or other in your days of usage. I could not get my libraries to upgrade either and so I imported them into Aperture 3.1 which took 8 days but they are there and all albums etc intact. It took me much time and effort to get to where I am but so be it. Software is what it is and when you are dealing with photographs that have meaning to you you should be extra careful with backups. I don't know the statistics of how many IP 11 copies where sold but I suspect most people did not have issues. I was not so fortunate. I did work with Apple Tech for 10 days but could not get it to work. So my option was to us IP09 or move to Aperture. So figure out what you think is appropriate and ask Apple to give you the bone you speak of. I feel that they should at least return your money for the software that does not meet your needs.

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i have an ipad an a iphone im selling my ipad and wanna erase all the content but was wondering if i erase everything will it take that stuff ofmy phone to? i dont want to loss my photos

Be sure your photos and any other important data/media/pictures
are backed up - iCloud, DropBox, some service of your choice.
If your only copy is on the iPhone and the iPhone is lost/stolen/broken,
you lose your photos, etc.

Loss of photos resulting from rebuilding the iPhoto library?

On behalf of myself and Susan Pease: Can following the directions to rebulild the iPhoto library (by holding down the option and shift keys while opening iPhoto) result in a loss of the photos? Is there some precaution we should take to make sure that the photos are not lost?

Hi, aag. I didn't make myself clear, at least not to you. Inside your personal Home folder on your hard drive is a Pictures folder, and inside the Pictures folder is an iPhoto Library folder. You can see this folder structure by visiting your Home folder in the Finder. What I was advising against in my prior post is opening that iPhoto Library folder in the Finder and adding, deleting or moving any of its contents. Don't do that.
When iPhoto is open, what it displays is the contents of that folder. It expects to find them exactly as they were the last time you closed iPhoto, and it counts heavily on finding them structured exactly the way it structured them the last time you ran it. If you have changed anything in there while iPhoto wasn't running, you're going to have trouble: iPhoto won't load the library, it won't display all your pictures, some of your albums may be missing or incomplete, etc.
"Nobody has any business in there except iPhoto itself" means that the only methods you should use to tweak, edit, delete, import, copy, export or organize the photos in your iPhoto Library folder are the methods offered by iPhoto itself when it's running†. When iPhoto isn't running, leave your iPhoto Library closed and stay out of it.
† Note that, at least in iPhoto 4 (I'm not familiar with iPhoto 2), these allowable methods include the designation of a different application for use in iPhoto's Edit mode, allowing you to use Photoshop, GraphicConverter, etc. to tweak your photos without removing them from iPhoto's control. But under no circumstances should you import a photo from your camera into Photoshop or GC and then save it in your iPhoto Library folder without opening iPhoto and importing it properly. And similarly, you should never open one of the photos in your library with another application, make changes to it, and resave it in the same place (or worse, a different place in that folder) without going through iPhoto to do so.
If you can train yourself to think of the iPhoto Library folder as a locked box to which only iPhoto has the key, you'll be doing yourself a big favor.

Data loss -- managed photos mis-badged as missing referenced photos

I always import all photos as managed photos, and never use referenced photos. Yesterday, I noticed that the last 29 photos from a group of 96 photos imported Feb 18 were badged as "The referenced image’s master file has not been found."
Indeed, although I had worked on many of these images in Aperture shortly after importing them, I could now only view a large but low-res thumbnail.
Weirdly, when I right-click on one of these images and select "Manage Referenced Files..." I get a message that "The selection doesn't use any referenced files." I get the same message when I select "Manage Referenced Files..." from the File menu with the entire project selected.
Using the Finder, as well as the find and locate commands in the terminal, I have verified that the missing images are not on my main or backup hard drives (unfortunately, I use a simple rsync script for backup, and I didn't discover this problem until after the deletions had propagated to my backup).
The other 67 photos imported at the same time (same import group) seem fine, and, using the Finder, I can locate all of them in the Aperture library.
To test one user error scenario, I imported some test photos into the Aperture library and then relocated the masters to the desktop. I then quit Aperture, deleted the photos on the desktop, and relaunched Aperture. As expected, the test photos had the same "The referenced image’s master file has not been found" badge, but when I right clicked and selected "Manage Referenced Files..." I got the expected dialog, unlike when I select the same option for the missing 29 photos.
Any ideas what went wrong?
G5 iMac Mac OS X (10.4.8)

Thanks for responding...
It sounds pretty odd. First try to rebuild the
database...as was suggested (Option>CMD on launch of
Aperture).
I will try this eventually. But I want to get some insight first, in case this could create more problems than it solves. I am also holding off on updating to 10.4.9 for the same reason.
This might help. If not, try to make an
adjustment on one of the images. This will force the
thumbnail to redraw. If the adjustments aren't
available for that particular image, then the image
is really offline somewhere.
I am unable to make any adjustments on these images.
I assume you went into your Library "Show Package
Contents" to confirm they are missing. If not, try
that.
Yes, the images are not in the folder with the other images from that import. Further, I used the unix 'find' and 'locate' commands to search my entire hard drive and backup drive, and the images were not found.
Can you Export the image?
That was how I first stumbled on this problem -- I tried to export and got an error message that "Versions with unavailable master images cannot be exported."
The weird thing is that when I try and get the 'Managed referenced files...' dialog, Aperture claims that "The selection doesn't use any referenced files" -- that tells me this data loss might be the result of a bug and not user error.

Loss of photos due to error message - need to recover

After downloading some photos on holiday and refining them in iphoto, I received an error message saying it was shutting down. On restarting I noticed a number of events empty based on work I had just completed within them. As I am travelling have had no chance to back up. Any advice on how I can recover the photos. See some software out there but surely this is not needed. Any help will be appreciated

What version of iPhoto? Assuming 09 or later...
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. (In early versions of Library Manager it's the File -> Rebuild command. In later versions it's under the Library menu.)
This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
Regards
TD

Random loss of photos

Some of my iPhoto thumbnails lost their photos yesterday evening and only the file name remains under an empty grey box. When I tried looking up the file name in Finder, the following thread came up:
(my name) = library = iApps= iPhoto = Album Data.xml. When I clicked on Album Data.xml the board game 'Big Bang 4 in a Row' came up. On advice from a user in another forum (I couldn't locate this one at the time) I downloaded a 'zapper' programme and deleted the board game Big Bang. Now when I click on Album Data.xml I get the error message code 10660.
What does all this mean? Have I lost these photos for ever? Does anyone know why? Can I stop it happening again? I have a free copy of Open Office.org 2.1 and have often wondered if it has been interfering with my files, as it sometimes behaves erratically? If anyone has any answers I would love to hear from them. Linda.

Linda
I had been moving things around in the iPhoto library folder in the Finder.
You'll need to create and populate a new library.
To create and populate a new library:
Note this will give you a working library with the same Rolls and pictures as before, however, you will lose your albums, keywords, modified versions, books, calendars etc.
Move the iPhoto Library to the desktop
Launch iPhoto. It will ask if you wish to create a new Library. Say Yes.
Go into the iPhoto Library on your desktop and find the Originals folder. From the Originals folder drag the individual Roll Folders to the iPhoto Window and it will recreate them in the new library.
When you're sure all is well you can delete the iPhoto Library on your desktop.
In the future, in addition to your usual back up routine, you might like to make a copy of the library6.iPhoto file whenever you have made changes to the library as protection against database corruption.
To access files: There are many, many ways to access your files in iPhoto:
For 10.5 users: You can use any Open / Attach / Browse dialogue. On the left there's a Media heading, your pics can be accessed there. Apple-Click for selecting multiple pics.
To upload to a site that does not have an iPhoto Export Plug-in the recommended way is to Select the Pic in the iPhoto Window and go File -> Export and export the pic to the desktop, then upload from there. After the upload you can trash the pic on the desktop. It's only a copy and your original is safe in iPhoto.
This is also true for emailing with Web-based services. If you're using Gmail you can use THIS
If you use Apple's Mail, Entourage, AOL or Eudora you can email from within iPhoto.
If you use a Cocoa-based Browser such as Safari, you can drag the pics from the iPhoto Window to the Attach window in the browser.
Or, if you want to access the files with iPhoto not running, then create a Media Browser using Automator (takes about 10 seconds) or use THIS
Other options include:
1. *Drag and Drop*: Drag a photo from the iPhoto Window to the desktop, there iPhoto will make a full-sized copy of the pic.
2. *File -> Export*: Select the files in the iPhoto Window and go File -> Export. The dialogue will give you various options, including altering the format, naming the files and changing the size. Again, producing a copy.
3. *Show File*: Right- (or Control-) Click on a pic and in the resulting dialogue choose 'Show File'. A Finder window will pop open with the file already selected.
Regards
TD
Message was edited by: Terence Devlin

Loss of photos and external hard drive disabled

I had 22,343 photos and video on an external hard drive. I was not able to back up all of my photos due to limited space on the Photoshop.com. I was pleased when you said we would have unlimited backup first and then so many free uploads monthly. I thought since my photos were on an external hard drive, all that would happen was you would make a copy of the photos I had on my hard drive. I received a notice stating my photos had been successfully moved to Revel. When I attempted to open one of my photos that I expected to still be on my hard drive, it stated it could not open the photo and stated I may have moved the photo without going through Photoshop.com.. I immediately checked for the hard drive I had the photos on and to my shock, that hard drive is no longer listed. I have moved the hard drive several ways to make sure something was not wrong with the USB port. No matter where I connected the hard drive the computer did not bring it up at all. It is as if there is nothing on the hard drive. With the hard drive not being listed, I am unable to verify there is anything on the hard drive at all. I went back into Photoshop.com and attempted to open more photos. Every one of the 22,343 photos states it cannot find the photo and ask if I want to reconnect. I have tried this but this does not work either. I am desperate to know where my photos are and how I can get them back onto my external hard drive. I would like all remarks sent to my e-mail address of [email protected] .Thank you in advance for any assistance you can give me.
Doc3367

You say your Elements organizer has 22343 files. I presume all the files in Photoshop.com came from there, so ofthe 22,343 files you had on the hard drive, 8,153 were stored in the cloud. Of those 8,153 files, 7,515 non-duplicated jpg files migrated to Revel. The other 638 fils that were on Photoshop.com that did not migrate were probably duplicates of the ones that did, or not jpg files.
Besides those, there are then about 14,190 files that you had on organizer that you did not have on Photoshop.com. Those are the ones that you will not find in Revel.
If you can hook up the hard drive and get elements to recognize it again, then you could import the rest into Revel (assuming you have a premium account or first 30 days of unlimited uploads since the free account is limited to 50 uploads a month)
Is that a bit more clear? There are still many Elements files that are not in Revel because they were not in Photoshop.com before your files migrated.
Pattie

Loss of photos due to Yosemite download

I downloaded Yosemite on my 3 year old Mac Book Pro.
Now I can't access my photos.
Anyone have suggestions?
Do I need to uninstall Yosemite?
Thanks,
Pat

Try going to the Mac App Store and downloading iPhoto 9.6. If problems see:
Can't download iPhoto 9.6 update
iPhoto 9.6 Yosemite asks to do upgrade and then permissions repair

Loss of photo quality in imovie

I have been using imovie to create a slide show of sorts. The photos I am using are tiff files. When I try to save it so I can then send it to idvd to make a dvd it reduces all the files to jpegs and thus reduces the quality of the photos. Can I stop this happening? Also is there a way of creating a dvd in imovie rather than sending it to another program? I'm new to all this so it's a bit confusing. I just don't want to compromise the quality of the images.
mini mac Mac OS X (10.4)

Hi stu:
Welcome to discussions!
All of this and much more is answered in this discussion-be sure to read what Karl has written!
http://discussions.apple.com/thread.jspa?messageID=1235214&#1235214
Sue

Loss of photos in iPhoto

I will give you the background story. I have been working on an iMovie, which I then finished with iDVD. My superdrive is non functional due to an "accident" by my children. So, I went to a local Apple Reseller. We tried several things, including putting my Mac on the network, turning my Mac into a Firewire drive. But we kept having problems. We were trying to use a new Mac Book Pro, 15 in. We ended up just plugging up an external DVD burner, which worked great. I was finally done after all the work. I then shut down my Mac, and dive home. I turn back on the Mac, open iPhoto, and NO photos!! I tried all of the mentioned things, loading iPhoto in different ways, rebuilding, and deleting the .pls file...nothing. I have over 6500 photos. I have found the photos in a directory, and have tried to import them but keep getting the error message: "Unreadable files" The following files could not be imported (they may be an unrecognized file type or the files may not contain valid data) But, I can open the files in preview with no problems, and they are .jpg files. I was able to drop and drag about 40 photos, but that is all. Please help!! Thanks

Hi there,
If all else fails, you can try this...
Open a photo you know that you CANNOT import into iPhoto in Preview, if it opens successfully, do a "Save As", save to any folder (or dektop) you wish, rename it, and make sure you save as a jpeg or tiff. Also save at highest "quality" in jpeg. Afterwards, drag newly renamed and saved image into iPhoto and see if that helps it import... if it does you can do the same things to all the others. The problem maybe the name, some kind of change to the orginal image or structure that iPhoto cannot interpret.
Good luck, Rick
iMac G5 iSight 20" - 30G iPOD & Hot Pink Nano 4G - WD 500G FW - Mac OS X (10.4.8) - HP Pav 15" WS and Toshiba Sat 17" WS LP's - Canon 20D & A620 Kodak P880

Loss of photos in iphoto 6

hello all,
I have read around but can't see anything directly relevant, so apologies if this has been answered before.
I opened iphoto 6, which crashed almost immediately, resulting in the photo library corrupting. Since this has happened (many times) before, I had a copy, so (after copying that) I renamed the file and opened iphoto again. This seemed fine, until I began importing pictures, when the thumbnails showed only empty spaces where some of the new photos should be. It then became stuck, so I had to 'Forced quit', and when I restarted my computer and opened it again, all the photos were gone. Now, even if I replace the library6iphoto with an old version claiming to have 100mB or so of content, when I open iphoto, I get a dialogue box saying I have to update the thumbnails. No matter whether I press the '`later' or the upgrade now caption, the upgrade takes 1 second, as i seem to have no photos in the file.
I have various library6.iphoto copies, but every time I have tried to open them, the files have reduced to 4kb in content and no pictures are there.
Any ideas?

LN
Thanks for the quick reply, but as yet no joy.
I have the iphoto library folder, - shows about 12.5 GB. Inside is the library6.iPhoto database file (claiming to have 4mb content) and various copies I made as backup - which claim around 100 mb of content. The photos - modified and original - all seem to be there. Previously, I was told in a shop to fix this problem by removing the corrupt library6 file and renaming a previously made copy. This has usually worked fine. Not, however, this time, as all this does is reduce the renamed copy to 4 mb.
I tried "depressing the option (alt) key and use the select library option to be sure you are pointing at the library that we just verified had your photos" but no photos materialised! I then "launched iPhoto while depressing the option and command (apple) keys - selecting the first three options of the rebuild library dialogue" but still no photos appeared.
I have downloaded the iphotolibrary manager, but it just crashes every time I open it, so haven't been able to do much with that. I have around 5GB of memory available - could this be the problem?
Rather more worryingly, I then tried to create a whole new library from scratch, reloading selected photos from a disk. They seemed to load fine - all the thumbnails flashed through as it imported and so on, but when it came to actually seeing the library, heaps of the pictures were merely blank dotted squares. More of them had disappeared when I restarted my computer - from about 500 there are only some 3 left now. When I check the original photos in this new iphotolibrary folder, they cannot be opened there either. So, I checked the photos were okay on the CD - they are. Yet, when I uploaded them to the computer merely into a desktop folder, several seem to be corrupted or a file format that preview doesn't recognize.
I have a complete back up of my iphoto library folder on an external disk, but am rather worried about trying to reload from that incase I have something more sinister happening with my mac, since when i restarted a moment ago, my dock 'lost' various files...nothing really was gone, so it was easy to put the icons back, but I am wondering if I have a wider problem.
Sorry if this all seems garbled nonsense!
V

Syncing - loss of photos and movies / ipad only shows movies under 'events'

Two issues
1 - I have recently upgraded ipad to 5.1. Syncing with pc on windows 7. Sync has omitted 65 photos and 60 movies, with no apparent logic e.g. 50 photos have been omitted from the middle of a folder on pc with 1010 photos. The other 15 are random omissions over several folders, where the other photos in the folders have been taken with the same camera on the same day as others that have successfully synced to the ipad. Has anyone else had this problem and does anyone know the solution? I can sync again and see what happens, but I would rather understand why the photos have been omitted.
2 - Also, none of the movies show in 'photos' or 'albums' on the ipad, although they do show under 'events' (nnnIMPRT), and play in a 'slideshow' of 'events'. I am unclear on what defines an 'event' in Apple's ipad world, but it is not a good basis for a slideshow. Does anyone else have this problem with movies not showing in 'photos' or 'albums'? Or does anyone understand what the purpose of the 'event' option is?

since both last 12 months and events or photos are simply different views of the same photos in your library they are there - the most common issue is incorrect dates so you are looking in the wrong event - you can find the event by selecting the photo in the last 12 months view and and right clicking and using the show event command - you can correct the dates by selecting the photo and using the photos menu ==> adjust time/date command
LN

Modest but important loss of photos

After commiting the cardinal iPhoto sin of managing iPhoto functions in the Finder I found the suggestion here to create a new Library after saving the original and then importing files from old to new Libraries. After the import a window with many many files in it popped up saying those files couldn't be imported because they were corrupt or of a file type that iPhoto didn't recognize.
I'm new to iPhoto and so only had about 300 photos, originally, and now have 170 after the import. Since the Library was so modest in size and number of photos it's no big deal to me to re-caption, reorganize, etc., so I just want to recover the photos that wouldn't import. They are mostly of two family reunions - my wife's and mine - so hopefully they are not lost for good.
Following ideas from these forums I've tried to open the photos in the original Library folder (which I saved to the Desktop) with Preview and Graphic Converter, neither of which worked. When I do a Get Info on these files it shows zero kb as size but when I do a GI on the entire Library folder it shows the size being 134.3 MB. Maybe that's the size of the photo files that actually imported, eh? Is there a quick way to find out if that's the case?
I've purchase the latest version of both iLife (with iPhoto 6) and iPhoto Library Manager but have not installed them yet, just wondering if and how either could be used to get those photos back.
Open to all ideas and suggestions on how to proceed. Thanks.
Rich
iMac G5 Mac OS X (10.4.6) 512 MB RAM, v. 5.0.4

Lori, thanks for the quick reply. Since it's perhaps the link between the photo that's been lost or broken does that mean the data may still be intact and recoverable?
Don't know if this is pertinant to anything but when I look at the Library Folder_old/2006/07/22, for example, There is an Original and Thumbs folder then 70 files with names in this format: 100_9575.jpg and all but one have just a generic jpeg icon. When I look in the Thumbs folder, again with generic icons, the files are numbered from 316.jpg to 356.jpg, but only EVEN numbers and a few of the even numbers are missing; i.e., there is a jump from 444 to 448.
Are there any Unix tools that you know of that might help me find these missing photos? Or some kind of search method?

Complete loss of photos

hello all,
Any help would be greatly appreciated here.
Am running an iMac with Os x 10.4.11. I had approx 2000 photos in my iPhoto '08 library.
One day, I notice all the thumbnails are blank and the library meta data tells me I have hundreds of events and 2000+ photos - yet it is not possible to see any of these. This happened four weeks ago.
now realising the photos are in trouble I now set about finding them. I have followed these steps;
Disk utility found an error on my disk - ran Utilities from the boot disk and repaired the main drive. Repair was successful.
Created a new library in iPhoto - no improvement, meta data says library is empty.
Downloaded iPhoto Library Manager - no change, pictures still missing.
Downloaded Stellar Phoenix 3.5 and set a sector by sector search. Found 700+ jpegs including album art & mac images, some pictures recovered. No other jpegs1,2, or 3 to be found.
I am assured the photos were not deleted maliciously by another user and suspect the work done in repairing the drive may have impaired my chances of recovering the files.
I would like to know how this happened and more importantly if there are any options available to find the missing pictures, and No, I don't have Time Machine yet.
Any help appreciated.

Then I'm afraid your photos are gone.
The question is what removed them from there?
This wasn't done by iPhoto
... the library meta data tells me I have hundreds of events and 2000+ photos...
as iPhoto thinks they are still there. You need to search out a 3rd party culprit - human or software - for this. I'd start with any back up software you have running on the machine.
You can also check for recovering the files from the HD using an app like File Salvage
Regards
TD

Loss of photos- is compensation appropriate?

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