Loss of sound after updating IDT High Definition Audio Codec.

HP Support Assistant said a new IDT HI Def Codec driver was available so I downloaded and installed 6.10.6417.0 after which I have no sound output. I am not sure what driver version was installed before the update but I have since downloaded and installed 6.10.6330.0 and rebooted but still have no sounds. The device is enabled and Windows says it is working properly (which it isn't but then it is Windoz).
I am now totally at a loss as to how to proceed other than a clean install of Windows which for obvious reasons I would rather not do.
System details:
HP Envy 14-2002ea Beats Edition runing Windows 7 Ultimate 64bit SP1.
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Hi,
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp53001-53500/sp53281.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, shut down the notebook.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Let Windows fully load - it will automatically load an audio driver, but just let this complete. Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
Regards,
DP-K
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Hi @Harkri ,
I have brought your issue to the appropriate team within HP. They will need to get information from you to look up your case details or serial number. Please look for a private message.
If you are unfamiliar with how the Forum's private message capability works, you can learn about it here
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George
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I noticed a sound problem on my laptop. The R channel works as expected but the L channel is split between the L and R speakers. After checking several different possibilities I narrowed the problem down to the IDT High Definition Audio Codec that I downloaded from the HP driver support page for my notebook model and operating system.
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Please note this has nothing to do with adjusting speaker "balance". Both L and R channel volumes were set to 100% while investigating this problem. It's definitely some sort of incompatibilty between the IDT High Definition Audio Codec and Windows 8 64-bit or the sound hardware in the HP Envy DV6.
Here are my details:
IDT High Definition Audio Codec
Publisher: IDT
Date: 8/19/2012
Version: 6.10.6425.0
Notebook
HP Envy DV6-7200
Windows 8 64-bit

Here is what I would recommend you trying. Go to device manager and uninstall the audio driver. Once it is uninstalled, go to the device manager toolbar and select "Scan for hardware changes". After it completes, reboot the computer. Once the computer is rebooted, test the audio and let me know if that helped.
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IDT High Definition Audio CODEC VERSION: 1.0.5934.0 (Very Very Urgent)

Hi All,
I am looking for below driver @windows xp sp3 OS or any compitable sound driver for windows xp sp3. I have hp dvd41114nr laptop and i have downgrade to xp but i am missing sound driver.
IDT High Definition Audio CODEC VERSION: 1.0.5934.0
Thanks
Sunil

Really try the link and follow the directions. This stuff works. Jus tdo it correctly. You have to move the stac file to the correct folder and have the installer handle the installation of the hardware. But trust me it is extremely important to follow them step by step. I am using these drivers and if you really need help maybe you should hook up sometime and I will just send you my plain bare installation of this Windows XP Installer. I have a open license, and a OEM setup. I'll share the Open license copy which will require you to produce your own key. Don't ask me for the OEM because it's illegal and second it will require my BIOS to work. Your not getitn my BIOS LOL!!!
It's not just just a computer, it is what YOU want!!!!

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Hi! Thanks a lot, I've tried the solution you've given me, (extracted the setup file with winrar on a folder and search for the driver as you said) but an error message shows: "There are not compatible drivers on the selected folder, try with one for Windows x64" It happens with both drivers I have, W8 & W8.1 versions. And also I have other problem, I didn't connect the headphones when trying solving the problem, and when I connected them, a surprise: The speakers didn't shutdown, they continue playing sounds and the headphones and speakers were playing sound at the same time. I've checked for the internal connector and The connector is clean. Then I tried to install W8.0 IDT setup manually clicking on the files extracted, the process finished succesfully, and system restarted, the sound quality came again, but still when I connect the headphones, the speakers don't shutdown and sometimes music stops. The problem is with all versions of driver I tried, the W10 got by Windows update, the found on Device Manager, the W8 , W8.1installed manually, But not worked.I hope in a future upade the problem could be solved, because I listen to music always only on headphones to avoid disturb others. Thanks, I'm trying a new method if is kanown for you. Thanks a lot.

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Hey purplefacemcgee,
With your issue being for Windows 7, and not for Windows 8.1, the troubleshooting steps will be a little bit different. I would first suggest reinstalling your original sound drivers. I have included the document 'Using Recovery Manager to Restore Software and Drivers (Windows 7)', please click on the option for Hardware Driver Reinstallation, and follow through the steps for reinstalling your original sound driver only.
Now once you have installed the original driver, you will need update your sound drivers. You can do both the Windows, and HP updates that are recommended for your notebook from the HP Support Assistant. I have included the document 'Using HP Support Assistant (Windows 7, Windows Vista)', Please click on the option for Maintaining your computer and installing the latest software updates. Pretty much once you do have the HP Support Assistant open click on Maintain, and then Software Updates. Please install all updates that are listed. After the updates have been installed, please restart your notebook, and test the sound.
If by chance you are still experiencing the same issue, I would suggest running the Microsoft Fix It tool for 'Automatically diagnose and fix Windows audio playback problems'. This tool will check the settings, drivers, and services to make sure that it is running correctly, and try to fix any issues. Please follow through these steps to run the tool, click on the green Run now button > click Save > open the download > click Run. What was the outcome of the tool, are you still experiencing the same issue with the sound?
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Looking forward to working with you!
I worked on behalf of HP

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ftp://ftp.hp.com/pub/softpaq/sp48501-49000/sp48668.exe
Hope this helps.
Best wishes,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Sound Playback Issue with IDT High Definition Audio Codec HP Pavilion dv6 Notebook PC

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Product number: B3K22PA#ABG

Hi,
Please try:
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http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55094.exe
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Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Re: IDT High Definition Audio CODEC (NO SOUND PROBLEM) Options

I have been trying for 3 days to fix this issue & I even had Bicrosft tech support on line remote PC acces take control of my PC, and still can't get the sound to work!
Does any one know how to fix this issue? DEFINITIVELY?
IDT High Definition Audio CODEC (NO SOUND PROBLEM)
‎03-20-2013 05:24 AM
My PC info is:
Manufacture: Hewlett-Packard
Model: HP EliteBook 8460p
Rating: 5.3 Windows Experience Index
Processor: Intel(R) Core(TM) i5-2520M CPU @ 2.50GHz 2.50GHz
Installed memory (RAM): 4.00 GB (2.98 GB usable)
System type: 64-bit Operating System
Pen and Touch: No Pen or Touch Input is available for this Display
Windows 7 Professional
Product ID: 00371-OEM-8992671-00008
Problem: I was watching a movie a night before, and I muted and forgot to turn off my laptop, today I found out the sound did not work, so I tried restarting and still no hope, i tried disabling and enabling the IDT High Definition Audio CODEC and still no hope, windows says that this device is working properly, but oviously its not I really need help, I dont know anything advanced about technology yet, so im helpless.
T
Re: IDT High Definition Audio CODEC (NO SOUND PROBLEM)
‎03-20-2013 05:28 AM
I also tried leaving the Laptop to cooldown for about 3 hours and still no sound.
DavidPK
Re: IDT High Definition Audio CODEC (NO SOUND PROBLEM)
s
‎03-20-2013 05:40 AM
Hi,
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
ftp://ftp.hp.com/pub/softpaq/sp59001-59500/sp59291.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow thisand then proceed with the uninstall.
When complete, shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Start the notebook and let Windows fully load - it will automatically load an audio driver, but just let this complete. Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
Regards,
DP-K

Hello DesertWildcat,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you are having and issue with your HP EliteBook 8460p's audio not working. I am sorry, but to get your issue more exposure, I would suggest posting it in the commercial forums, since this is a commercial product. You can do this at Notebook - HP ProBook, EliteBook, Compaq, Slate/Tablet PC, Armada, LTE.
I hope this helps. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
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I installed a rcomended update of idt high definition audio codec and now my audio is dead

i installed a rcomended update of idt high definition audio codec and now my audio is dead

Hi,
Can you post back with the following.
1. The full Model No. and Product No. of the notebook - see Here for a guide on locating this information.
2. The full version of the operating system you are using ( ie Windows 7 64bit ).
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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Good Evening,
Did you get this fixed I have exsactly the same issue? Two rebuilds and a new motherboard and Im still stuck
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All of a sudden my sound device does not exist. I've done restore, basic diagnostics, checked drivers and nothing works. Is there a way to reinstall my sound device? It's listed as IDT High Definition Audio CODEC.

Hi,
Please try:
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5060881&swItemId=ob_112039_1&swEnvOid=405...
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

IDT High Definition Audio CODEC (NO SOUND PROBLEM) in HP Envy

My PC info is:
Manufacture: Hewlett-Packard
Model: HP Envy 14 Notebook pc
Rating: 5.4 Windows Experience Index
Processor: Intel(R) Core(TM) i7-2630M CPU @ 2.00GHz 2.00GHz
Installed memory (RAM): 8.00 GB
System type: 64-bit Operating System
Pen and Touch: No Pen or Touch Input is available for this Display
Windows 7 Home Premium
Product ID: 00359-OEM-8992687-00010
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Thanks

Here is a support document that might help:
http://support.hp.com/us-en/document/c01172503
I work on behalf of HP

IDT High Definition Audio CODEC - sound problem

Hi. I'm owning an ultrabook - HP SpectreXT 13-2106TU. No sounds coming out from my laptop for a few days now. I've tried troubleshooting - it says : IDT High Definition Audio CODEC has a driver problem. So, somebody help me please?
This question was solved.
View Solution.

Hi
Take a look at this thread & follow what HP Expert DavidPK has told in the other thread inside, & see if it's working for you:
http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/lost-sound/m-p/4231472
Thanks,
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Loss of sound after updating IDT High Definition Audio Codec.

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