Loss of sound and video playback on ENVY X2

Every so often, more often than I would like, my HP Envy X2 loses sound and video playback capabilities; any ideas anybody? The concept of this machine is great and have had it for the past 9 months but this loss of sound and vision is so unpredictable and frustating...

Hi Brumage,
I saw your post regarding the sound and video issues and I will be happy to help. Do you get any error messages when this happens? Have noticed if it is a particular site like YouTube or program that you are using when the issue occurs or does it occur on all programs? When you restarted the Envy X2 does the issue go away?
I would start by suggesting that you make sure all updates have been installed through HP Support Assistant and Windows Update.
What operating system are you running? What is your product number?
Find your product number on a notebook:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00033108
Finding your OS:
http://windows.microsoft.com/en-CA/windows/which-operating-system
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

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