Loss of sound due to no playback devices following an system update.

Question

I have a Model #: 23-c055, Product #: H4A31AA#ABA.  My machine was updated over the weekend with an automatic update and now my playback devices for both video and audio are gone.  The selections within Device management are not available for selection to modify.  HELP!

Answer 1

Nina, welcome to the forum.
You should go into Control Panel / Sound and check to assure that your sound device is selected as the Default.  This is most likely what has changed.  Here is how to reset the default device:
Instructions:
1 Press the "Windows Key" and "R" keys simultaneously to load a Run box
2 Type "mmsys.cpl" and click "OK." This loads Windows Sound and Audio.
3 Click the "Sound" tab.
4 Click the drop-down menu under "Sound Scheme" and select "Windows Default."
5 Click "Apply" and then "OK" to save the changes.
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