Lost 4g connection through ATT

on my iPhone AT&T service no 4g wording shows up. ATT says it's software issue. I have active data service contract.

Do a reset, hold down the home/sleep button together until you see the apple logo and then release.
Settings - general - reset - reset all settings.
settings - general - reset - reset network settings.
If the above 3 doesn't work, then call AT&T back and speak to some one higher up.
Cellular data is a carrier feature and not Apple.
I have AT&T on 8.1 and don't have issue with cellular data.

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