Lost a movie file from iphone

i have taken a movie with my iphone 5 that is around 6 mins long but when i look for it i can find it and when i connect to itunes i get a message telling me that the format .mov is not recognised and unable to download
please help me as this is a really inportant vid i took
i also have a mac book pro if it helps
thank you very much for any help you may be able to offer
darren

OK, try this. Launch itunes, connect your phone, go up to File>Add to library. Then browse to your iphone name (Which is shown as camera in windows Explorer). All the photos and videos should be shown. Select the video you want to copy and click Add. This should copy the video to your pc(given the size, this might take awhile). Then just go to Library>Movies and see if it shows up properly.

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.MOV files from iphone - audio but no video in QuickTime

iphone 3gs, latest DirectX and Quicktime. Downloaded .mov files from iphone don't play correctly in QuickTime. The audio is there but there is no video, just a black screen.
I tried switching the video to "safe mode". This does show the video, but its terribly choppy and unwatchable.
I believe something changed recently with an update to itunes or QuickTime. Any ideas?
Thanks.

How do I get this file to play?
By installing the proper video codec component if available as advised by application. See the video "Format:" entry in finder "Info", QT "Inspector", or "Property" window. Basically you must have the same playback decoder installed on your second machine as was used to encode the video the first. Sounds as if the component configurations on the two machines are not the same.

I cannot play .mov files (from iPhone) in Premiere Elements 10.

I cannot play .mov files (from iPhone) in Premiere Elements 10. Is there a solution?
It used to work fine. I wonder if the problem has something to do with the recent iPhone update. Is there any Premiere update I can download?

Well, if it used to work... and then you updated your iphone and now it does not work... that seems to ME like the iphone update changed something in the files
But, exactly what is inside your mov files?
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
What is a CODEC... a Primer http://forums.adobe.com/thread/546811
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/
For Mac http://mediainspector.massanti.com/
All Adobe updates start here and select product, read to see if you need to install updates in number order, or if the updates are cumulative for the individual product http://www.adobe.com/downloads/updates/

IPhoto reads wrong date of .mov file from iPhone 3GS...help!

Hi all
Need some help/advice please.
I have a bunch of files I am importing in to iPhoto that were initially downloaded to a windows laptop. I used Graphic Converter (GC) to successfully rotate and align the creation/modified dates so iPhoto reads the correct date. Now GC edits the .jpg and .avi file metadata fine, but wont edit .mov files from my iPhone? So now the iPhone videos are strewn all over the place in iPhoto compared to where they should be date-wise. Any ideas on how to fix this issue?
The .mov files in GC show the correct creation date, but iPhoto reads the actuals file's modified date instead of the internal creation date? So strange?
Thanks
Jared

iPhoto gets it's date and time from the Photos Exif metadata, not the file creation or modification dates. It will only use those if your photos have no Exif.
If you subsequently export these files then the created and modification dates a re very likely to change.
You can adjust the date and time rather more easily in iPhoto (Using either the Photos -> Adjust Date and Time and/or the Photos -> Batch Change commands) You can also write the corrected date and time to the Exif of the oriignals files, and export it along with the file in the future.
I'm not sure what's up with the dates on these mov files, but Movies don't have an Exif. You might want to check with the makers of Graphic Coverter for help.
You know that you can move pics and movies around inside iPhoto, right? Drag them from Event to Event?
Regards
TD

Mov files from Iphone lagging when attempting to edit in imovie.

Recently I imported a couple videos (mov files) from my iphone to edit them in imovie.. but for some reason they keep lagging. when I drag the mouse across the clip the playhead line doesnt even keep up... All videos I shot in the past have been edited just fine without lagging and they still don't when I checked them in my events.. So I have reason to believe its the file but they're all Mov files. If anyone has insight on these I will appreciate the help...Thank You.

Hi Tyler!
Of the options you list I would choose 'Raw DV'. iMovie is designed to handle a DV stream @ 13GB per hour, for editing and transfer to iDVD.
But ask the vendor to confirm that his 'Raw DV' is designed for transfer to iMovie 6 on an Apple Mac, and before he loads up the hard drive you are supplying make sure that it has been formatted as Mac OS Extended (Journaled).

Delete partially copied movie file from iPhone. Shows grayed out in Videos on the iPhone but it doesn't show up in iTunes.

Hello.
I have synced my iPhone 4S with iTunes and I got an error while copying one movie. Now this movie shows up grayed out in videos on the iPhone but NOT in iTunes. Hence, I cannot delete this partially copied movie from my iPhone. And since it is grayed out, the right-to-left swipe does not work. I have resynced with "no movies" option so that every movie would be deleted and indeed every movie was deleted except for the problematic one. I rebooted the iPhone several times in case it was a glitch. No success. I even tried tools like iExplorer and DiskAid but I cannot find this **** file. Is there any way to delete this partially copied file from the iPhone without having to restore it?
Regards,
HawkeyeQ

Hi adtsalmon,
You can only watch the movie on the device you rented it on. Here's a snippet from the Apple Support site (italics mine):
If you download a rented movie on your computer: You can transfer it to a device such as your Apple TV (1st generation), iPhone, iPad, or iPod if it’s a standard-definition film (movies in HD can only be watched on your computer, iPad, iPhone 4 or later, iPod touch (4th generation or later), or Apple TV). Once you move the movie from your computer to a device, the movie will disappear from your computer's iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only exist on one device at a time.
If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer.
Here's the link to the Movie Rentals FAQs site FYI:
http://support.apple.com/kb/HT1657
Hope this helps!
Cheers,
GB

LR 5.3 won't import .mov files from iphone 5s

I'm running Mavericks and LR 5.3 and have had trouble importing video files from my iphone 5s. All of my software is up to date. It seems that LR is having trouble connecting to the dynamic link server. It doesn't work even when I disable my firewall. I've already purged my video cache in LR. Is there anything else I should try?

There are many, many posts of this nature in these forums. See, for example:
iphoto won’t import mov video
For many, rebuilding the XPC helper cache solves the problem off the bat. In terminal try this, and reboot:
sudo /usr/libexec/xpchelper --rebuild-cache
The above posted by Andy Ball on a thread related to a similar problem with Aperture:
Re: Import video to Aperture library on Mountain Lion
Other things to try:
1. create a fresh iPhoto library and try that. (hold down opt while launching iPhoto)
2. create a new OS X user (in system preferences) and try there.
In my case – and many cases – neither of those things work either, which means the problem is system wide. Again suggesting that the xpc helper solution might work. But for me it did not either.
There are other suggestions that there are conflicts with Perian (on Yosemite) and flip4mac. In my case uninstalling both of those didn't solve it either.
So maybe one of those solutions will work for you, results apparently vary. But this is a huge unresolved issue many others are having as well. I have a case with a senior apple advisor open, still unresolved. His suggestion of course, at this point, is an archive and re-install. I'm not ready to go there yet.
BTW, another thing he had me try was to import the file with Image Capture (which works). Then open it in QuickTime Player X. Then try exporting to 480p. Does QuickTime crash? It does for me.
My summary:
1. Files successfully import with Image Player.
2. Files play with QuickTime Player X.
3. QuickTime Player X crashes when exporting to 480p.
4. Files import with iMove.
5. Files fail to import with iPhoto (unrecognized format as with OP)
6. iPhoto import failure/errors are system wide and not specific to a library or a user.
7. rebuilding xpchelper cache and rebooting in my case does not resolve issue.
8. same videos import fine in iPhoto on a totally different system (laptop running same versions of OS X 10.10 and iPhoto 9.5.1)

Attempting to transfer large mov file from iphone to PC

I've got a large mov file I'm trying to transfer to my PC. I have 57 GB of free space on my PC, yet I'm told there's "not enough storage" to complete this operation. Any ideas? Thanks for your advice.

Via computer iTunes is the only way.

IPhoto won't import .mov files from iPhone

I'm trying to import the photos and videos from my iPhone and the following screen shows up:
I've only had this trouble since updating to Yosemite. Any help is appreciated.
MacBook Pro (17-inch, Mid 2010)
8GB Memory
2.53 GHz Intel Core i5

There are many, many posts of this nature in these forums. See, for example:
iphoto won’t import mov video
For many, rebuilding the XPC helper cache solves the problem off the bat. In terminal try this, and reboot:
sudo /usr/libexec/xpchelper --rebuild-cache
The above posted by Andy Ball on a thread related to a similar problem with Aperture:
Re: Import video to Aperture library on Mountain Lion
Other things to try:
1. create a fresh iPhoto library and try that. (hold down opt while launching iPhoto)
2. create a new OS X user (in system preferences) and try there.
In my case – and many cases – neither of those things work either, which means the problem is system wide. Again suggesting that the xpc helper solution might work. But for me it did not either.
There are other suggestions that there are conflicts with Perian (on Yosemite) and flip4mac. In my case uninstalling both of those didn't solve it either.
So maybe one of those solutions will work for you, results apparently vary. But this is a huge unresolved issue many others are having as well. I have a case with a senior apple advisor open, still unresolved. His suggestion of course, at this point, is an archive and re-install. I'm not ready to go there yet.
BTW, another thing he had me try was to import the file with Image Capture (which works). Then open it in QuickTime Player X. Then try exporting to 480p. Does QuickTime crash? It does for me.
My summary:
1. Files successfully import with Image Player.
2. Files play with QuickTime Player X.
3. QuickTime Player X crashes when exporting to 480p.
4. Files import with iMove.
5. Files fail to import with iPhoto (unrecognized format as with OP)
6. iPhoto import failure/errors are system wide and not specific to a library or a user.
7. rebuilding xpchelper cache and rebooting in my case does not resolve issue.
8. same videos import fine in iPhoto on a totally different system (laptop running same versions of OS X 10.10 and iPhoto 9.5.1)

Transferring a movie file from iphone 3gs to pc

i have a file thats 320mbs that will not upload to mobileme or be sent to my computer, its too large to email, i really want to get this file off my phone in fear of losing it, help?

OK, try this. Launch itunes, connect your phone, go up to File>Add to library. Then browse to your iphone name (Which is shown as camera in windows Explorer). All the photos and videos should be shown. Select the video you want to copy and click Add. This should copy the video to your pc(given the size, this might take awhile). Then just go to Library>Movies and see if it shows up properly.

How do I get QuickTime/ITunes to read .mov files on Iphone 4?

All software advises that it cannot read the .mov files from Iphone 4. Photoshop advises that there is probably a codec missing. Download from?? Would a video adapter correct the problem.......?

assuming copy to ... when adding to library is checkmarked in preferences > advanced, drag the files from the external into an open iTunes window while holding the option (⌥) key.

Importing .MOV files from PC and getting "generic error" msgs... help.

Importing .mov files which I downloaded from my iPhone onto my PC (so getting them from file folder, not directly from iPhone). However, getting "importer is reporting generic error" message with a list of video files that didn't get imported. Some are importing, though, and showing up on the timeline. Downloaded a whole bunch at a time and thought it was the problem. Then just tried one that had the error to test and that one wouldn't either, even by itself.
These are MOV files from iPhone 4 recorded with "stock" camera program on phone. Using Premiere Elements 11.
Please help.

Welcome to the forum.
Along with Steve's questions, I have one more:
Did your iPhone shoot with a Variable Frame Rate?
That is common with many of the phone cameras, and especially the iPhones. You can run your file through MediaInfo (for PC), or Media Inspector (for Mac), and then report the FPS (Frames Per Second). If it is constant, it should Import fine. If it is variable, then you might have to convert that to a Fixed Frame Rate. One method is to use Apple's QuickTime Pro (a US $30 upgrade/unlock), and just Import the file into QT Pro, then Export to the same format, but with a Fixed Frames Per Second.
Good luck, and please let us know a bit more.
Hunt

Every time I try to upload MOV files from my iphone 5s onto my adobe premiere elements on windows 8 i get 'the importer reported a generic error'

every time I try to upload MOV files from my iphone 5s onto my adobe premiere elements on windows 8 i get 'the importer reported a generic error'

jade harding
What version of Premiere Elements are you using on Windows 8.1 64 bit? For now I will assume Premiere Elements 12 in a NTSC set up.
Your iPhone 5s video is expected to be 1080p @ 30 progressive frames per second? Do you confirm that? Because of the source of your video, it is highly likely that you are dealing with a variable frame rate.
Please give the following a try to see if you then have an "importable" product to take into Premiere Elements presumed 12/12.1.
Download and install the free HandBrake program.
http://handbrake.fr/
Import your video file into the program.
Make sure you browse to and set Destination (suggested Desktop location)
Go to the Video Tab and set
Video codec = H.264 (x264)
Frame Rate = 29.97
put a dot next to Constant for the Frame Rate
Click on the Start at the top left of the workspace
Wait for the "Queue Finished" to appear in the progress bar at the bottom left of the workspace.
Then see if this H.264.mp4 (1920 x 1080 @ 29.97 progressive frames per second file can be imported into Premiere Elements 12 project with a manually set project preset of NTSC/DSLR/1080p/DLSR 1080p30@ 29.97.
Details for setting manual project preset can be found in
ATR Premiere Elements Troubleshooting: PE11: Accuracy of Automatic Project Preset (New Project Dialog) Setting
The details that I have posted in this reply are customized for Premiere Elements and should work fine for you.
We will be watching for your results.
ATR

I want to transfer my photo and movie files from my iPhone 4S to my mac.

I have posted this question before without any success and was hoping by reposting it may promt a solution to my problem.
I want to transfer my photo and movie files from my iPhone to my Mac OS X (10.5.8).
But I don't want to use Cloud or iTunes.
Is there a way to connect my iPhone 4S to my Mac directly,
say ... via a program or such on my MAC, to drag and drop the photos and Movie files,
directly into a folder. ??????????
Reason want to connect iPone to MAC or MAC to iPhone is ....
I have no DATA on my iPhone Mobile plan at moment.
So Photosync app is no good, as I can't download the app to my iPhone.
I can download a Photosync to my MAC ...
but with the Photosync app you can only send data.
Thanks in advance for any help.

Sorry I should of mentioned ....
Reason want to connect iPone to MAC or MAC to iPhone is ....
I have no DATA on my iPhone plan at moment.
So Photosync app is no good, as I can't download the app to my iPhone.
I can download a Photosync to my MAC ...
but with the Photosync app you can only send data (so needs to be on the iPhone).

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