Lost Ability to 3D Capture

I'm evaluating the 3D toolkit and captured a couple of 3D models from Inventor and Solidworks. However now whenever I try to capture a 3D model it comes in as a 2D flat image.
I select Create PDF>3d Capture and then walk thru the settings. I flip to the CAd app and hit PrintSreen. When it returns the dialogue I accept the defaults. What I end up with is a 2D PDF. Not a 3D capture.
Any ideas?

Hi,
Let's try to figure out what is going on.
First of all, could you check that your Capture settings for Solidworks and Inventor are the default one. You can restore this settings to the default one selecting the application in Edit->Preference->3D Capture and hitting the "Restore Defaults" button.
Then try toperform a new capture with this default Capture settings.
Did you have made any graphic hardware upgrade since you were able to capture?
Could you please give me more details about the results that you get:
>However now whenever I try to capture a 3D model it comes in as a
> 2D flat image.
This flat image is it a 3D model ? I mean once you select the 3d annotation can you turn around it ?
>When it returns the dialogue I accept the defaults.
I guess that you are speaking about the Acrobat 3D Conversion Panel.
Please could you check that in the tabulation "Import" of this panel the option "Pass U3D file trough unchanged" is checked
>What I end up with is a 2D PDF. Not a 3D capture.
Please, could you send me this file, it will be very helpfull to understand what is going on (-> [email protected]).
Frederic Thevenet
Adobe System Inc
Engineering Manager, Acrobat 3D / 3D Capture
NOTE:
>I select Create PDF>3d Capture and then walk thru the settings. I >flip to the CAd app and hit PrintSreen.
Once your application has been detected you don't have to go through this menu anymore, you can hit PrintScreen at any time without selecting the settings of the application

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From: [email protected]
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Subject: Lost ability to print as PDF following reader upgrade
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