Lost ability to connect to the internet on my desktop after installing Mavericks on my laptop, is there a connection?
Hi all,
I recently installed Mavericks on my laptop. I have an Ethernet cable I connect to my modem to gain access to the internet. I have another Ethernet cable I use on my desktop computer and I connect THAT cable to the modem when I want to gain access on the desktop. Right now, I have access to the internet on my laptop but not on my desktop. The internet service provider checked everything and could not find a problem. They suggested I contact Apple. Is there any connection between my recent upgrade to OS X Maverick on my laptop and my internet connection issue on the desktop? Last thing, the internet service provider suggested that the problem lies in some setting or preference...Thank you in advance!
Unless you router is an Apple Airport, I doubt that updating your laptop would have changed anything, but who knows.
I would recommend trying to hold the reset button on your router for 30 seconds. This may fix the issue, but this will probably erase all of your router's settings like wifi passwords and stuff like that.
~ ~ ~
If you don't want to risk completely resetting your router, I would suggest trying the following:
– On your laptop (which has a connection)
– Go to System Preferences >> Network >> Advanced >> TCP/IP
– Write down the IP number next to "Router"
– – – Mine looks like this: 192.168.1.125
– Go to your browser (Safari etc.) and go to http://RouterIP
– – – Where "RouterIP" is the number you wrote down before. Mine looks like this: http://192.168.1.125
This will take you to your router's settings page.
It will probably ask you for a username and password. They probably are:
User: admin
password: admin
or
User: admin
Password: your router/wifi password
Look all the settings on this site and see if everything is set to reasonable values.
~ ~ ~
If all else fails, then it's probably something to do with the settings on your desktop PC.
Best,
Vlad
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Copyright (c) 2006 Microsoft Corporation. All rights reserved.
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Pinging 192.168.1.1 with 32 bytes of data:
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Windows IP Configuration
PPP adapter Brownwolf:
Connection-specific DNS Suffix . :
IPv4 Address. . . . . . . . . . . : 92.98.42.65
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0
Ethernet adapter Local Area Connection* 22:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
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Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2002:5c62:2a41:c:35a2:8753:8832:f494
Site-local IPv6 Address . . . . . : fec0::c:35a2:8753:8832:f494%2
IPv6 Address. . . . . . . . . . . : 2002:5661:4cc9:c:35a2:8753:8832:f494
Temporary IPv6 Address. . . . . . : 2002:5661:4cc9:c:a408:59a3:918e:f0ab
Temporary IPv6 Address. . . . . . : 2002:5c62:2a41:c:a408:59a3:918e:f0ab
Link-local IPv6 Address . . . . . : fe80::35a2:8753:8832:f494%12
IPv4 Address. . . . . . . . . . . : 192.168.0.1
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
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IPv6 Address. . . . . . . . . . . : 2002:5c62:2a41:c:413:cf4f:77af:474d
Site-local IPv6 Address . . . . . : fec0::c:413:cf4f:77af:474d%1
IPv6 Address. . . . . . . . . . . : 2002:5661:4cc9:c:413:cf4f:77af:474d
Temporary IPv6 Address. . . . . . : 2002:5661:4cc9:c:1591:ad9:13da:8fea
Temporary IPv6 Address. . . . . . : 2002:5c62:2a41:c:1591:ad9:13da:8fea
Link-local IPv6 Address . . . . . : fe80::413:cf4f:77af:474d%11
IPv4 Address. . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : fe80::35a2:8753:8832:f494%11
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Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter Local Area Connection* 14:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter Local Area Connection* 15:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter Local Area Connection* 19:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter Local Area Connection* 20:
Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2002:5c62:2a41::5c62:2a41
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
Tunnel adapter Local Area Connection* 23:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter Local Area Connection* 24:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter Local Area Connection* 28:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
I presume that this model is a modem **bleep** router as I do not have a separate modem with my system.I have a DSL connection and the firmware version of my router is ver.1.0.If I recall,I did upgrade to the next firmware upgrade a few months after I purchased the router but I am not sure.
I use both my PC's to run a small business venture and I am worried that resetting the router may cause some other problems and will stop me from using the internet.
The Command Prompt information above was taken from my laptop.
Any help will be really appreciated.
Gerard.
Solved!
Go to Solution.brownwolf66 wrote:
No,I have a desk top and a laptop and I cannot access 192.168.1.1 on either of them.In my OP,I have used the Command Prompt dialogue on both computers to ping 192.168.1.1 and I have attached the results.This is what I got:
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Gordon>ping 192.168.1.1
Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time<1ms TTL=111
Reply from 192.168.1.1: bytes=32 time<1ms TTL=111
Reply from 192.168.1.1: bytes=32 time<1ms TTL=111
Reply from 192.168.1.1: bytes=32 time<1ms TTL=111
Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
The results I obtained using ipconfig in the command prompt have already been mentioned in my OP.
I do not know if the above result is what it is supposed to be but I still cannot access my router's home page.How do I verify if there is a proxy server and if there is one,how do I disable it in my browsers?This problem occured suddenly as a few months earlier all was well.It's getting rather frustrating.
I suggest resetting the router. Make sure firmware is updated. You can download it here - http://homesupport.cisco.com/en-us/support/routers/WRT120N. After firmware upgrade, reset and reconfigure. Just access the link below to guide you setting up the router.
* Setting up a Linksys router for DSL Internet connection
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No luck then do a full reset of the TC and setup in a way that Yosemite can cope with.
Start from a factory reset. No files are lost on the hard disk doing this.
Factory reset universal
Power off the TC.. ie pull the power cord or power off at the wall.. wait 10sec.. hold in the reset button.. be gentle.. power on again still holding in reset.. and keep holding it in for another 10sec. You may need some help as it is hard to both hold in reset and apply power. It will show success by rapidly blinking the front led. Release the reset.. and wait a couple of min for the TC to reset and come back with factory settings. If the front LED doesn’t blink rapidly you missed it and simply try again. The reset is fairly fragile in these.. press it so you feel it just click and no more.. I have seen people bend the lever or even break it. I use a toothpick as tool.
N.B. None of your files on the hard disk of the TC are deleted.. this simply clears out the router settings of the TC.
Setup the TC again.
Then redo the setup from the computer with Yosemite.
1. Use very short names.. NOT APPLE RECOMMENDED names. No spaces and pure alphanumerics.
eg TCgen5 for basestation and TCwifi wireless name.
If the issue is wireless use TC24ghz and TC5ghz with fixed channels as this also seems to help stop the nonsense. But this can be tried in the second round. ie plan on a first and second round of changes to fix this.. hopefully.. I will point out other steps that can be round2.
2. Use all passwords that also comply with 1. but can be a bit longer. ie 8-20 characters mixed case and numbers.. no non-alphanumerics.
3. If the TC is main router you can skip this point. This is only an issue when the TC is bridged.
Ensure the TC always takes the same IP address.. you will need to do this on the main router using dhcp reservation.. or a bit more complex setup using static IP in the TC. But this is important.. having IP drift all over the place when Yosemite cannot remember its own name for 5 min after a reboot makes for poor networking.
4. Check your share name on the computer is not changing.. make sure it also complies with the above.. short no spaces and pure alphanumeric.. but this change will mess up your TM backup.. so be prepared to do a new full backup. Sorry.. keep this one for second round if you want to avoid a new backup.
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You can use name.. SMB://TCgen5.local where you replace TCgen5 with your TC name.. local is the default domain of the TC and doesn't change.
However names are not so easy as IP address.. nor as reliable. At least not in Yosemite they aren't. The domain can also be an issue if you are not plugged or wireless directly to the TC.
6. Make sure IPv6 is set to link-local only in the computer. For example wireless open the network preferences, wireless and advanced / TCP/IP.. and fix the IPv6. to link-local only. Do the same for ethernet if you use it.
There is a lot more jiggery pokery you can try but the above is a good start.. if you find it still unreliable.. don't be surprised.
You might need to do some more work on the computer itself. eg Reset the PRAM.. has helped some people. Clean install of the OS is also helpful if you upgrade installed.
Tell us how you go.
Someone posted a solution.. See this thread.
Macbook can't find Time Capsule anymore
Start from the bottom and work up.. I have a list of good network practice changes but I have avoided Yosemites bug heaven.
Yosemite has serious DNS bug in the networking application.. here is the lets say more arcane method of fixing it by doing a network transplant from mavericks.
http://arstechnica.com/apple/2015/01/why-dns-in-os-x-10-10-is-broken-and-what-yo u-can-do-to-fix-it/
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