Lost address bar, bookmarks

My 80-year-old father, who lives 250 miles from me, called today to tell me that Safari "went crazy" and he had to reboot. When he restarted, all his bookmarks were gone. More seriously, his address bar is gone.
The View menu has a command, "Hide address bar." When he chooses it, it is still gone and it says "Show address bar." When he chooses it, it is still gone. He tried to restore it using the "Customize address bar" command, but the address bar is still gone.
He is running OS X 10.4 on an iMac G5. I suggested he upgrade to 10.4.4, which he did but it did not solve the problem. He tried to install Safari 2.01 for OSX 10.4.4, but it returned an error that it could only be installed on 10.4.4, which is what he was running.
I told him to find his system DVD and reinstall Safari. But for the future, what could cause the disappearance of the address bar? What could cause the loss of bookmarks (which he says he has suffered before)? If bookmarks are lost, can they be restored?
Thanks for any help,
Randal

Let me get this straight . . . your 80-year old father is doing system upgrades and reinstalls? He sounds like one sharp character!
I have no idea how these things got lost, but the bookmarks can be saved and restored. They're at Library/safari/bookmarks.plist. If he has a subscription to dot Mac, he can use the Backup program to back up to an Apple server (called his iDisk), or to DVD, CD, or an external drive.
I think he could also load a "demonstration" version of Backup that would let him backup to CD or DVD, for free, from the dot Mac site at http://www.apple.com/dotmac/
Backup files are compressed. I've not tried it, but I'd guess he could also copy the file to another file and/or CD or DVD.

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