Lost alignment paper for Hp Photosmart C4780

I have lost the alignment paper for my printer and I can't continue to set it up, is there any way I can get a new one ?

Just perform the alignment all over again and print out a new one.
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Help - Wrieless help for HP Photosmart C4780 Printer / Mac

I recently moved from California to North Carolina and I am having trouble connecting my HP Photosmart C4780 printer wirelessly to my MAC. I am running OS 10.8. It works through the USB but how do I connect it via wirelessly agian. It worked great in CA, but since moving here and having a new modem/router combo, it is not working.
I could not find anything so far on this site that has was helpful .
Software is up to date. just need to know how to make it work wirelessly.
Thank you.

You need to connect your printer to you router via your new SSID and password. Please read your manual for info.
Replacing your wireless router now try.
http://www.hp.com/global/au/en/wireless/reconfiguring-system-help3.html
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Unable to install Solution Center for HP Photosmart C4780 in win 8.1 64 bit

When i first tried to install the full software from HP, the installantion hung an i had to abort. Since then, i keep getting a runtime error:
Program: C:\Users\(my username)\AppData\Local\Temp\7zS0615\Setup.exe
This application has requested the runtime to terminate it in an unusual way.
Please contact the application's support team for more information.
I contacted HP support and the tech was able to help me instal basic driver for the printer, but I cannot use the full featers (scan for example).
I tried using the HP Install Wizard from the website, it recognized the printer in my network (wifi) and indicated that there was a prolem and that I needed to install the full software, it then proceeded to download the s/w but upon trying to run it, I got the same error again. Help anyone?
Thanks!
This question was solved.
View Solution.

Hello,
Try the below steps to uninstall the existing printer entries and software.
//Note: Make sure the printer is not connected to the PC through USB.
press Win key + R to open up an RUN window.
in RUN window, type in %temp%
a Temp window would open, and you'd see a list of folder name begining with 7z...
Open the one, that has the printer name in it, and locate for the folder name UTIL > CCC ,
then locate for Uninstall L3.bat and double click on it to run it.
After the uninstallation is completed, Restart the PC.
Now run the HP Printer Install Wizard to install the printer s/w.
Regards,
Jabzi
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Photosmart C4780 (Windows 7 - 32 bit) - installation hangs up

I am having difficulty installing the driver for the Photosmart C4780 on a Windows 7 (32 bit) PC. I have downloaded the latest driver from HP support site. I copied the file to a folder on my C Drive and extracted it to its own folder. I run 'setup.exe' from that folder. Installation gets to 'remove existing device...' and then nothing (stops - does no complete installation). A device is listed as 'Photosmart..' but has the yellow exclamation mark next to 'troubleshoot'
I have restarted the PC. Shutdown the printer by disconnecting the printer and power cables. I have deleted folders in the temp folder. I have tried several options and when I run the install I get to the same point and then it basically doesn't complete the installation.

Hi,
If the printer is connected via USB, ensure the cable is disconnected.
Click the Start button and type %temp% into the search bar, press enter to open the folder listed within the searh results.
Open the HP installation folder which begins with 7z (e.g. 7zs1234), then open the Util folder and then the CCC folder.
Run Uninstall_L3.bat and an uninstall should start.
If only a black command prompt dialog appears press enter once, confirm any uninstall till a reboot is required.
Restart your PC, be sure to temporarly disable any AntiVirus or Rel Time protection software and reinstall the software, then check for any difference.
Please let me know the results,
Shlomi
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C4780 scan this alignment page for best print quality problem

My C4780 photosmart printer is stuck in the "scan this alignment page for best print quality" loop.
i.e. It keep display this message and refuse to print.
My OS is windows Vista Home.
I had followed the steps in the user manual but still cannot fix this problem.

Hi tsanchung,
From the description of your problem, it appears that the alignment process was not completed successfully.
I would recommend that you load the alignment page printed as shown in the section 'Step eight: Align the cartridges' in the link below to complete the alignment:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01667624&cc=us&lc=en&dlc=en&product=3794615
I hope that this suggestion will help you fix the problem.
Regards,
Praveen
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My photosmart C 4750 will not accept glossy paper for printing pictures.

My photosmart C 4750 will not accept glossy paper for printing pictures.
Vista OS 32 bit.
Paper jams completely with either single or multiple sheets.
No changes to the system. Plain paper feed just fine.
Thanks

Hi antonaki,
Did your printer accept glossy paper before and just stopped working with it ?
What kind of glossy paper are you using and what is the weight ?
Here is the product specs for your printer and a list of the types and weights of paper you can use.
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Photosmart c4780 is only printing half way when I print on 4x6 photo paper.

I've having problems on my HP Photosmart C4780. When I load a 4x6 inch photo paper it pulls the paper in, starts printing, pushed the paper out, but has only printed half of my photo.
It looks as if it starts printing before it reaches the paper becasue the back has ink lines on it and when comparing it with what prints, to what should print, the photo looks like it starts printing at the middle and is right up against the leading edge of the photo paper.
There are no error messages at all.
I'm using windows 7
the printer is connected via wireless
I have no other problems printing 81/2X11 or from any programs.
Any help would be great.

i have same on photosmart 5510 wireless notebook windows 7 added a small length of blank paper to entry of photopaper and it works but why does this happen

HP PSC 1510XI ALL IN ONE. ALIGNMENT PAPER KEEPS PRINTING AFTER I SCAN IT FOR A NEW CARTRIDGE

ALIGNMENT PAPER KEEPS PRINTING WHEN I INSTALL A NEW CARTRIDGE..I SCAN THE PAPER AND EVERYTIME I TURN ON THE PRINTER, IT PRINTS AGAIN. I'M WASTING INK. HELP.

I have the same printer with the same problem since I hooked it up to my HP G62 Laptop and installed the HP Scan Center (which replaced the old program console (name escapes me at the moment)).
Every time I turn on the Laptop or switch users that irritating message to align the print cartridges comes up.
I've tried immediately scanning the alignment page once it was printed and the program STILL wants me to align the cartridges.
What really gets me is that on the very same page that tells me to align the cartridges it says that the printer automatically aligns the cartridges when it's turned on - so why should it need to do so again when switching users?
I never had this problem with the old console/software that the Scan Center replaced.
Frustrating!

HP ePrint iOS app no longer finds Photosmart C4780 after app update

I have an HP Photosmart C4780 connected through WiFi to my network but sadly it's not supported by AirPrint on iDevices.
So, I was using HP ePrint Home & Biz iOS app (version 4.1) which was very useful for me as it found the printer and allowed me to print from my iPad/iPhone.
Today I updated the app on my iPhone to version 5 (now simply named "HP ePrint" on the App Store) and after the update, the new version doesn't find my Photosmart C4780 anymore. I did the Activation thing on the iPhone, as it was requested to refresh the list of printer on my network in the All tab, but after Refresh no printer is found.
Still I have the old 4.1 on my iPad (and hopefully in my iTunes library) and the printer is located, I assume, through mDSN as it shows the name specified for this setting.
So, question is: Did you dropped support for Photosmart C4780 on 5.0 release of HP ePrint iOS app? If so, why did't you informed this appropriately on the app update text description in the App Store? A message like "some printers may not be supported anymore" would have been helpul.
If HP ePrint should find Photosmart C4700 series printers and this is an issue, how should we proceed from here?
Thanks.

WilliamBPS,
I was not informed that support was removed from the app for certain printers. It may have been lost in the transition to the new updated app. I will deffinitly pass this information along as it is very important that the app supports as many printers as it can. I'll go ahead and take note of your printer model. If I find anything out about this, I'll try to give you an update in this thread.
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WiFi connection problem from HP Photosmart C4780 to MacBook Pro

I have an HP Photosmart C4780 that will not connection to my MacBook Pro. I am operating on the Mac OS X 10.6.8. It was working just fine when I was using my Apple Airport to project the WiFi in my house, but I recently bought a Apple Time Machine to back up my system and have a main networok and guest network for the house. When I switched to the new device, I am now unable to get my printer to reconnect via WiFi. I have downloaded all of the recommended software from the HP site.
When I click on set up wireless connect, it starts the first step to find the device and then I wait and wait. It just sits and spins and never finds the device. Yes I have it plugged in and turned on. I did not have any problems with this prior to switch the router for the WiFi so I am guessing it has to do with that, but I am lost on what to do. Please Help

Welcome to the HP Forums FlyGirl_1350,
I see by your post that you now have the Apple Time Machine and aren't able to setup the printer again on the network.
I can help you with this issue.
Follow these steps to restore your product's network default settings. This will clear out the old router encryption.
Touch the ATM button () next to Wireless / Scan.
Touch the ATM button () next to Wireless Menu.
Touch the ATM button () next to Wireless Settings.
Use the up and down ATM buttons () to select Restore Network Defaults, and then press OK.
Touch the ATM button () next to Yes to confirm your selection.
Make sure the computer is connected to the Main Network Name and not the Guest Network name.
Vice Versa. Sometimes the printer won't pick up the Guest Network to configure the wireless.
Run the setup again.
This document provides steps for setting up the printer on the network also.
Installing the Printer Software for a Wireless Network Connection (Using an Access Point).
If you are still having issues then power cycle all the devices in this order, power cycle the router, wait till it is back up again, turn the computer off and on again, turn the printer off and disconnect the power cable for 30 seconds, then reconnect it again.
If there is anything else that I can help you with just let me know.
Have a nice day!
Thank You.
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Can't connect wirelessly HP Photosmart C4780 to MacBook Pro OSX 10.8.2 Mountain Lion.

Hi!
Didn't know exactly where to direct this question in the Apple Community so I chose Airport. To everyone, thanks in advance.
I’m really desperate. I’m a big Apple fan. I have two Apple MacBook Pro laptops with Mountain Lion software. I also have an Apple Airport Extreme. My HP Photosmart C4780 printer was also purchased from Apple. Anyway, my Internet service is AT&T. AT&T just upgraded my service with a new modem/router (AT&T U-Verse). Prior to the conversion, my wireless printer connection was working perfectly.
Now can’t print wirelessly. For your information, everything is connected via Wi-Fi. The AT&T technician stated that I no longer needed my Apple Airport Extreme, so it was removed. Naturally, after the tech leaves, we find out the HP printer wirelessly no longer works. Thinking that removing Airport Extreme may have been the problem, I reconnected it to the AT&T modem/router, however no change.
This appears to be an HP printer problem. I went to HP community support with the information below but I have received no solutions outside of buying a new printer.
“Ran the HP wireless network test report and it states that HP printer can’t find wireless router and to verify that the HP printer network name (SSID) matches the wireless router network name (SSID) exactly. The Diagnostic Summary in brief: Wireless On & Working & Security – Pass; Network Name (SSID) Found – Fail. Nothing else under diagnostic summary ran. Under Configuration Summary: It shows old SSID name and Mac Hardware Address but no IP Address.
Next ran the Network Configuration Page and everything is enabled except the 802.11 Wireless. It shows status – disconnected. Under general information it states the following: Network status - Offline; Active Connection Type - None; URL(s) for Embedded Web Server – http://0.0.0.0.”
To be straightforward, I’m no computer tech so I don’t know what this means or where to find. The AT&T tech provided me the new SSID Name and a wireless key number but that’s it. Also I uninstalled and reinstalled via USB. The HP message states can’t find router. At this point, I’ve tried everything to reconfigure without success. If I need to make these changes via Airport Extreme Utility 6.0 not easy to find not that I know what I’m doing.
Most importantly if I ever get wireless working again, do I still need Airport Extreme connection or is the AT&T U-Verse modem/router sufficient?
Any direction or help is greatly appreciated. Thank you for listening.

Thank you for your prompt response. I'll be honest I'm a retiree and a newbie to all of this stuff. I don't even know how to do a thread. (Embarassing) This is my first ever contact with the Apple Community so I'm slowly trying to figure this out as well.
As to your thread request, I'm assuming you want to read my post with HP. Not knowing how to thread, I've copied it below.
I have an Apple MacBook Pro laptop with Mountain Lion software. I also have an Apple Airport Extreme. My Internet service is AT&T. AT&T just upgraded my service with a new modem/router (AT&T U-Verse). Prior to the conversion, my wireless printer connection was working perfectly.
Now can’t print wirelessly. For your information, everything is connected via Wi-Fi. The AT&T technician stated that I no longer needed my Apple Airport Extreme, so it was removed. Naturally, after the tech leaves, we find out the HP printer wirelessly no longer works. Thinking that removing Airport Extreme may have been the problem, I reconnected it to the AT&T modem/router, however no change.
Ran the HP wireless network test report and it states that HP printer can’t find wireless router and to verify that the HP printer network name (SSID) matches the wireless router network name (SSID) exactly. The Diagnostic Summary in brief: Wireless On & Working & Security – Pass; Network Name (SSID) Found – Fail. Nothing else under diagnostic summary ran. Under Configuration Summary: It shows old SSID name and Mac Hardware Address but no IP Address.
Next ran the Network Configuration Page and everything is enabled except the 802.11 Wireless. It shows status – disconnected. Under general information it states the following: Network status - Offline; Active Connection Type - None; URL(s) for Embedded Web Server – http://0.0.0.0
To be honest, don’t know what this means or where to find. The AT&T tech provided me the new SSID Name and a wireless key number but that’s it. Also I uninstalled and reinstalled via USB. The HP message states can’t find router. At this point, I’ve read your forum and tried everything to reconfigure without success. Any direction or help is greatly appreciated.
Thanks in advance!
Re: Can't connect wirelessly HP Photosmart C4780 to MacBook Pro OSX 10.8.2 Mountain Lion.
I finally figured it out! (Sorry that I'm replying to my own posts btw, but I want to post the solution for anybody else with the SigmaplusEOL1 problem). If you have the SigmaplusEOL1 as your SSID when you print the "Wireless Network Test Report", you do NOT need to return it (I know that's hassle for people). To fix the problem, follow these steps.
1) Unplug your printer.
2) Go to your router's IP address (like 192.168.1.1 or whatever it is for your router).
3) Change the SSID of your wirelss network to "SigmaplusEOL1".
4) For the Security option for your wireless network select none (so that a password is not required to access your wireless network).
5) Power your printer back on and reprint "Wireless Network Test Repor". It should say "No problem found..."
6) The report should also have a the IP Address of the printer (under Configuration Summary at the bottom). Type that IP Address in your browser to get to the printer's settings page.
7) Click the "Network" Tab at the top.
8) Under the "Connections" header in the left pane, click "Wireless (802.11).
9) Click "Start Wizard" at the bottom right.
10) In the wizard, change the SSID and encryption (wep or wpsk) password to whatever you want your wireless network to be. So probably whatever it started out as before you changed the SSID to SigmaplusEOL1
11) Click "Finish" at the end. The page will probably try to keep loading but it won't because you changed the network settings of the printer. Just ignore that
12) Go back to your router's IP address and change the SSID and encryption password to whatever you changed the printer's SSID and password to.
13). Reprint the Wireless Network Test Report. It should say the SSID is the same as your wireless, and everything is good.
That's it. You should be good to go now.
Re: Can't connect wirelessly HP Photosmart C4780 to MacBook Pro OSX 10.8.2 Mountain Lion.
Thank you for your prompt response. This has been a totally frustrating experience. I’ve spent at least 8 hours trying to fix this. My HP problems and your initial steps were identical to mine. I am by no means a tech person and my computer tech knowledge is minimal. However I followed your steps to the best of my ability.
I did get the SigmaplusEOL1 message. I was able to get to Step 6 where the wireless network test report now reads – “HP printer settings do not match your wireless router settings.” So I guess this is a step in the right direction. However unfortunately the Configuration summary message for the IP Address reads – “Not Applicable”. (Note: changing SigmaplusEOL1 to network name knocked out my Internet access. Had to switch back to regular network name to regain access.)
I’m at a loss as to what to do next.   Without the IP Address is it possible to move forward? As I stated earlier, I’m not a tech person. As to your steps 7, 8 and 9, I can’t find them on my computer or maybe I’m looking in the wrong places. In System Preferences - Network, I have none of these steps. If you’re referring to Airport Utility, with the changes in Mountain Lion, these steps are no longer there. If you’re talking about Safari, Firefox or HP, now I’m really lost.
Finally, I don’t know if you can answer this or not. If I ever get wireless working, do I still need Airport Extreme or is the AT&T U-Verse modem/router sufficient?
Again thank you for your time and patience.
Re: Can't connect wirelessly HP Photosmart C4780 to MacBook Pro OSX 10.8.2 Mountain Lion.
Unfortunately I am unable to offer any further advice as I only followed the instructions listed on the other page.
Finally, as to having WEP enabled, I don't know. Don't even know where to look. The best that I could determine is that my security is WPA/WPA2 Personal.
I'm truly sorry about all of this. Thank you for your time and patience. After reading all of this and you change your mind, I would understand.

Photosmart C4780 says wireless is on but computers say printer is not connected

My Photosmart C4780 has always been temperamental with its wireless network connection; I have had the printer replaced once already and with both machines spent several days worth of hours on the phone to HP Helpdesks trying to uninstall and reinstall the drivers and additional software for various issues - either printer or scanner not working.
Now the problem is that although the thing itself says that the wireless connection is on and working fine; none of the computers on my home network (Two PCs running Windows 7 32-bit; and two Macs running OS X Lion) are able to connect to the printer; no matter what I try it keeps saying the printer is offline.
I would happily throw the thing in the rubbish bin to stop wasting any more time on it; but I have just bought 5 new (original HP XL) cartridges for it and would hate to waste those.
In fact the problems started when I replaced the cartridges; the alignment page at first refused to scan and when it did, it came up with an error message which unfortunately I can no longer remember exactly; something about the thing not being properly aligned and this may affect print quality. I am assuming that this is what caused the problems; although why this would cause the computers on the network to say that the printer is offline I have no idea. It has printed scanned images since then which came out fine; so the print quality can't have been that badly affected.
Anyway, the thing is too old now to be able to call the HP helpdesk again (all of about two years old!) so I really don't know what else to do - apart from binning it and trying to get a refund on the three unused cartridges. Oh, and buying a different make printer, obviously!
I have previously had a Photosmart 7350 which worked beautifully for many years, until I upgraded the computer to Vista and HP could not be bothered to provide updated drivers for it. The print quality of this one was what made me decide to go for HP again - a decision I seriously regret now!
Does anyone have any ideas of how to get the thing working again; at least until I have time to properly research an alternative?
Thank you

SafeTouch wrote:
Thank you PrintDoc. I'm afraid I don't completely understand your instructions. I found the page you said to set a manual IP address, but then I got stuck:
When you say: "You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250" what exactly do you mean? All boxes on this page are completely blank; so what address should I put here? Put the same address as the printer currently has, only substitute another number (like 250) for the number after the last '.' in the printer's current IP address.
And when you say: "Enter your router's IP (on the Network Config Page) for the gateway." are you talking about the IP address that is printed in the confuguration summary underneath 'network name (SSID)' and 'hardware address (MAC)' as 'IP address'? Or would this be the address to put in above? The gateway address will be the same as the printer's, but will end in .1
Thank you for your help so far; please clarify this.
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HP Photosmart c4780 refusing to NOT print in color.

Hey guys, first time poster.
I generally consider myself to be tech savvy, but I have run into a bit of a problem. I am trying to fix my girlfriend's parent's printer, and it is giving me the most peculiar issue.
It is an HP Photosmart C4780, wireless, all-in-one, so on and so forth.
You see, when I try to print - anything - it comes out in color, regardless of if I select Black & White. The only issue is though, when I look it up online to try and find the issue, no one seems to have it. Most people have difficulty with their printers not printing black, but this one is printing black fine. It just also seems to print in color. I ran a cartridge clean through the settings, and it printed up a bunch of black letters, and then a bunch of colored boxes, yet when I try to print from both Firefox and Chrome, the images come out colored.
I thought, just to make sure, to try printing with "black," and "color" and both pages come out in color.
I have removed both cartridges and re-placed them, and still no change. I have tried updating the software on the computer, and still, to no avail. I've run an alignment check, I've printed a Printer Status Report, and still nothing.
Anyone know what the issue might be? Both cartridges are brand new (well... all this experimenting has probably done a little bit of damage, haha.) and show full levels on the estimation check. Please help! :]

Hi @NovemberRain17,
Welcome to the HP Forums, and thanks for reaching out! I am happy to help.
You are right, this is kinda peculiar! have you tried selecting grayscale, black ink only?
In your software application, click Print.
Select your printer from the list of available printers.
Click the option that opens the Printer Properties dialog box. Depending on your software application, this option might be called Printer Properties, Options, Printer Setup, Printer, or Preferences.
Click the Features tab or Color tab, click the Grayscale drop-down menu, and then click Black Ink Only.
Click OK, and then click Print to start the print job.
Please let me know if this does the trick or not. Please use the thumbs up below if you are pleased with my efforts If the issue persists, I will gladly do all I can to assist you!
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Photosmart C4780 Windows 7 64bit connectivity problems

Is there any link where I can download the full set of drivers to make Photosmart C4780 work on Windows 7 64 bit?
Can I buy anywhere a CD contaning all required drivers to make this printer work with Windows 7 64bit.
I have installed all updates from HP but I still can not make it work. (Win 7 32bit does recognise the printer and jobs are printed without any issue).
In fact, I got so frustrated with the time I have lost over this issue that I bought a new Cannon printer. It worked instantly so it sloved the immediate problem for me. But it would be still nice to get the HP printer working.
Thanks,

Hi,
The drivers for your printer can be found on the following page:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=da&cc=dk&dlc=da&sw_lang=&product=3794...
You can download the software needed to make your unit run from that link.
Please let me know how it works.
AlHaste - HP Notebook Technician
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Difficulty understanding WPS instructions. Re: HP Photosmart C4780 All-in-One

Difficulty understanding WPS instructions.
Re: HP Photosmart C4780 All-in-One Only Prints Half a Page
02-10-2011 03:04 PM
Instructions. Do not connect a USB cable to the router. This will confuse and defeat the wireless connection.
Let's add the printer using WPS:
FIrst, start the WPS process from the front panel of your printer (Setup [Scan] > Network > Wifi Protected Setup).
User Comments: I pressed Scan, then I selected Wireless Menu, next I pressed WPS, that brought up the WiFi Protected Setup (Do I stop here, or select Push Button or PIN?)
Then:
open the Apple Airport Utility
select your wireless router
Comments: I only have one router. It already appears to be selected because the dot beside the router name is lit in green.
select Manual Setup
Comments: Here is where I became lost. After I selected Manual Setup, the following options appeared in a boxed headline: Summary/ Base Station/ Wireless/ Guest Network/ Access Control
I selected Wireless and two choices appeared: Create a wireless network, or Extend a wireless network. Does Extend mean the same as Add? I selected Extend a wireless network and Allow wireless clients appeared. Lastly, I need to Update the settings.
select Add Wireless Clients ... from the Base Station menu
Select First Attempt then press Continue.
Comments: I have not encountered First Attempt.
You have to start the Apple Add Wireless Client process within two minutes of starting the printer's WPS pushbutton method. Actually, order doesn't matter ... you can start the Add Wireless Clients process on the the Apple router first then start the printer's WPS pushbutton method.
Now your printer will be connected to your router.
Comments: Airport Utility asks for Wireless Network Name. Do I enter any name I choose or does one already exist?

OK, on the printer choose Push Button type WPS.
On the Airport software, the Base Station menu is in the menu bar (all the way at the top of your screen).
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Lost alignment paper for Hp Photosmart C4780

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