Lost all itunes purchased when I restored

I was having problems w/ my itunes, needed to download upgrades per att rep. went in to do so, and restored to original settings, lost all of my itune libraryand most pictures. The Mac from which I used to create my library is from my previouse job. Now using a PC, I would like to retreive my itunes library as purchased, how can itunes help. apple said that I could restore once a year. Please advise.Find this process very time consuming.

Hello, Linda, and welcome to the Discussions.
Sorry, I don't know who at Apple might have told you that you could re-download your purchases "once per year", but either they were just flat wrong or there was miscommunication about what you were asking. Officially Apple does not allow redownloads of purchased items other than iPhone/iPod touch applications. It's your responsibility to make backup copies (as iTunes itself advises) in case something goes wrong with your system, as unfortunately it apparently did in your case, and you lose all the information on your hard drive. The official statement of their policy can be found here, among other places. If your hard drive was erased and you don't have a backup of your purchased items, and don't have them on an iPod, you're probably out of luck and will need to repurchase your tracks.
If you have your tracks on an iPod or iPhone, or have them backed up, post back and someone here can help you get them restored. Otherwise you can try contacting iTunes Store Customer Service (select the "Music Purchases" or "Video Purchases" category, as appropriate, then "Lost or Missing Items". Then you'll see a button that says "Email Us") and explaining what happened. Reportedly in some cases Apple has allowed redownloading on a one-time basis. But don't count on it.
Good luck.

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