Lost all my purchases in ITunes

I can retrieve my purchase history and I have proof I purchased (receipts). Is there any way to recover files that were lost in a hard drive crash??

The policy on lost songs is that you have to pay to download them again. You could try contacting the iTunes Music Store Customer Service and you may be able to persuade them to sanction a second free download however they are not under any obligation to do so:
"Once a Product is purchased and you receive the Product, it is your responsibility not to lose, destroy, or damage the Product, and Apple shall be without liability to you in the event of any loss, destruction, or damage."
if you click on any of the links on this page you'll find a space at the bottom to email your query: iTMS Customer Service

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I have lost all my purchased movies and tv shows on my iTunes

Please help as i have lost all my purchases on my apple tv how do i recover these?

Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud and iTunes Match Availability by Country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
Select the store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases.
If the above doesn't work, it is reported iTunes Support permitting a second download when asked nicely, but they are in no way obligated to do this. Go to https://expresslane.apple.com ; select 'iTunes' in the first column; 'iTunes Store' in the second column; third column click 'Purchases, Billing & Redemption' and proceed from there.

I downloaded i tunes onto my new computer, i connected my iphone during the updating process itunes failed and i lost all my purchased music from my iphone. I would like to get it reinstated how ?

I downloaded itunes onto my new computer, i connected my iphone during the updating process itunes failed and i lost all my purchased music from my iphone and can no longer retrieve them. I would like to know how i can reinstate the lost music please.

When you are done with this issue, consider the computer back at the office may still
have access to your iTunes account, and it should be de-auhorized. You can do that
remotely, but be sure you carefully do not mess up your other computer iTunes libraries.
Good luck & happy computing!

HT203167 Our old computer crashed and died. We imported our songs from back up disks to iTunes on the new computer. We lost all our purchased and downloaded songs. None of the help articles are helping. Any suggestions?

Our old computer crashed and died. We imported our songs from back up disks to iTunes on the new computer. We lost all our purchased and downloaded songs. None of the help articles are helping. Any suggestions?

Downloading past purchases from the App Store, iBookstore, and iTunes Store

I appear to have lost all my audiobooks from itunes and cannot download a new purchase to my ipod. I have tried uninstalling and reinstalling itunes but this has not helped - I am desperate as I depend on my ipod for listening to books

My ipod touch has lost touch with my itunes account. I appear to have lost all my audiobooks from itunes and a nook I downloaded from audible.com last week is on my itunes but I cannot syn it to my ipod. I have tried uninstalling and reinstalling itunes but this did not work and I now have a different screen with itunes which I am not familiar with. I need my ipod for audiobooks and podcasts because I have a visual impairment.

iTunes 11 does some thinks differently. See:
iTunes 11 for Mac: Set up syncing for iPod, iPhone, or iPad
or
iTunes 11 for Windows: Set up syncing for iPod, iPhone, or iPad
Also
If you have iTunes 11 turn on the Sidebar. Go to iTunes>View and click on Show Sidebar. You can also do a Crtl+S to show the sidebar. The sidebar is where Devices appears. and Control+B to show the Menu bar

Lost all my music in itunes after computer crash

Lost all my music in itunes when computer crashed. itune store doesn't show all my purchases. How do I get all my music back?

Browse your iTunes folder. Do you have files in folder in your media folder? In other words, did you really lose the media or did iTunes just lose track of it?
Of course you have a backup you make of your computer before doing any major updates, right?

I lost all my purchased songs when my hard drive. Can I get another copy from Apple?

I lost all my purchased songs when my hard drive. Can I get another copy from Apple?

Quite possibly, at least assuming you are based in the US. Install the latest build of iTunes, sign into the iTunes Store and click the Purchased entry in the Quck Links panel. Here in the UK I only get tabs fro Apps and Books but, if I understand correctly, you should also get a tab for Music. Click on the Not in My Library button and you should be able to download your purchases again.
tt2

HT1727 ok...so I had to restore my computer back to its original factory state:( now I have lost all my music on itunes. Can I get them back?? if so, how??

ok...so I had to restore my computer back to its original factory state:( now I have lost all my music on itunes. Can I get them back?? if so, how??

You can download everything you purchased from the iTunes Store without having to pay again:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Here is the procedure for your reference, using iTunes 10.7. The procedure and screenshots for newer versions are contained in the above link.
This assumes what you purchased is still available in the Store.
Open iTunes and click on iTunes Store on the left
On the right you will see this
Sign in with your Apple ID, then click on "Purchased" (with the orange blob)
On the summary page that appears select the tab "Not on This Computer" on the right.
On the list that appears, select what you want and then click the "Download" button.

Updated to 7.0 and lost video file purchased from iTunes

I updated my iTunes today and a video file I purchased from iTunes in February is gone. The file is still on my iPod because I have not sync'ed it yet. I know that once I do the file is lost for good. Is there a way of preserving it and putting it back into iTunes without repurchasing it?
Thanks,
Dotdan
AMD 64 Bit Windows XP

This happened to me, but I lost all my purchased music files when I downloaded itunes 7. I should of waited, so all the bugs could be worked out, cause I lost over $100 worth of songs, and have no idea how to get them back. Anybody?

My iPad just synced and deleted all my aps. Lost about $60.00 worth! Even the backup doesn't recover! Have I lost all my purchased apps?

My ipad just synced and I lost all my paid apps,about $60.00 worth. I just reinstalled my OS Windows 7 a week ago and the iPad has synced before with no problem. Have I lost all my purchases?

If you are a resident of the U.S. and install iTunes 10.3.1 or higher, you can re download your iTunes media without being charged again.
Read here > Downloading past purchases from the App Store, iBookstore, and iTunes Store

Changed my apple ID and Lost all my purchases

I recently changed my e-mail in my iTunes account information, which is also my apple ID and I have lost all my purchased music. How can I get all my purchases back?

YES!
I can access the old account by changing password BUT can't see my purchases listed...
Any suggestions?
TIA
Found the missing songs (not obvious- need to hit the 'buy' button in iTunes!), still trying to download as my MBA is new and must be authorised; waiting.......
Message was edited by: domlanic

I lost all my music on itunes and ipod

my computer crashed during winter brake so i lost all my music on itunes, now ive lost all my music on ipod i dont know what to do and i cant live without my music please help me out to get it back.

It has always been very basic to always maintain a backup copy of your computer.
Use your backup copy to put everything back.
If for some reason you have failed to maintain a backup copy ( not good), then you can transfer itunes purchases from an ipod: File>transfer Purchases

TS2776 Had to get a new hard drive, of course lost all my music in itunes. If I sync my ipod to itunes will I lose my music on my ipod??

Had to get a new hard drive, of course lost all my music in itunes. If I sync my ipod to itunes now will I lose my music on my ipod?

Sync is only oneway, from PC to your device. Unless you have the music on your PC, iTunes is going to wipe out what you have on your device if you are syncing to a new library.
You can only transfer Purchased music over to Itunes on your PC.
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/HT1848
As for you own music, you may have to use a third party software to copy over. A good Free one is called Sharepod which you can download from Download.com here:
http://download.cnet.com/SharePod/3000-2141_4-10794489.html?tag=mncol;2

My kid`s been using my apple ID/account for years, but now that he`s older it`s time he got his own. Is there any way to either make a twin account so he doesn`t lose all his purchases from iTunes/AppStore when getting his own account?

My kid`s been using my apple ID/account for years, but now that he`s older it`s time he got his own. Is there any way to either make a twin account so he doesn`t lose all his purchases from iTunes/AppStore or does he have to start from scratch? They payment can still be from my card/account, that`s not the problem, but facetime, imessage etc. is a available on both mine and his apple products (I know you can check what email/phone number we can be reached at, but it`s just a click and he see my messages and I his). It`s the privacy problem that is the most important.

frank_o_s wrote:
My kid`s been using my apple ID/account for years, but now that he`s older it`s time he got his own. Is there any way to either make a twin account so he doesn`t lose all his purchases from iTunes/AppStore or does he have to start from scratch? They payment can still be from my card/account, that`s not the problem, but facetime, imessage etc. is a available on both mine and his apple products (I know you can check what email/phone number we can be reached at, but it`s just a click and he see my messages and I his). It`s the privacy problem that is the most important.
He needs to have his own account, the sooner the better.
As for content, non-protected songs can simply be copied to his own new library, and he can use them. As for protected content and apps, anything he still wants will have to be replaced.

Mountain lion crash when opening logic photobooth and lost all my music in itunes.

Why are apple apps crashing in Mountain Lion. Logic, Photobooth, iphoto and lost all my music in Itunes?

you might need to reinstall ML from the Recovery Partition.
To get to the recovery partition restart your computer, hold CMD+R down when you hear the boot up chime. Open Disk Utility first (verify your boot disk and repair if needed) and then close it and reinstall ML.

Lost all my purchases in ITunes

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