Lost all playlists and purchased songs after 11.1.5.5

All of my playlists, the purchased tab, suddenly disappeared after the 11.1.5.5 update. Seems like others have had the same issue. I'm a senior citizen, not the most technically savvy guy on the net, and need some help to fix. Anyone out there help me? Very frustrating given how much money I've spent buying music from iTunes.

idk what happened, but did u try seeing if the files are still on your computer? if u didn't change the location of the files since u first installed iTunes, there should be an "iTunes" folder within your "My Music" folder. the iTunes files might still be there

Similar Messages

Lost all playlists and purchases !!!

Hi,
New to forum and urgently need a really experienced person to help with this.
I recently upgraded to Windows 8 and have had no end of problems with my computer since. Anyway, have restored most files but my iTunes has been playing up BIG TIME! Have un-installed / re-installed / un-installed again and so forth...
Having thought I had lost all of my files (even after backing up!) I managed to finally restore everything today (after nearly a week of perserverence) including losing all of my playlists (which I somehow manged to find of sorts...some tracks missing from own compiliations for some reason??)
So, computer has nearly gone through the window having restored all 300 + albums / artworks etc and dragged all music across to playlists from Music file only for iTunes to close all of a sudden and when I re-opened all my playlists have vanished and the album covers remain but with no images! Also this time round my purchases have disappeared from my Purchases Folder...very bizarre.
Have dragged library back across and album covers replaced, but still cannot find orginal playlists and their contents anywhere on my computer or external drive...
Can someone please, please, please tell me how I can restore all of my playlists as they were. Can't even seem to find on my external drive now which they were backed up to yet i manged to find only yesterday...it's like I have a gremlin...have run a full system check and no bugs or anything detected.
HELP!!!! Have spent toooooo much time trying to resolve this and now getting desperate...
A step by step guide would be really appreciated ;-)

Hi, dynammyke75.
Although your iTunes Library display is empty, your song files are probably still on your hard drive.
So the first thing you want to do is to confirm whether or not that is the case. Have a look at this article in the Apple Knowledge Base for some ideas on how to find them, changing file extensions in the search as is necessary (i.e. .mp3 or .m4a.)

ITunes Folder 'damaged' lost all playlists and purchased music

Hey,
a couple of days ago I was on itunes and it compeltely randomly came up with an error message saying something along the lines of itunes folder damaged and it froze. When i rebooted itunes, all my playlists and purchased music had gone, along with all my podcasts etc
Also in my itunes folder there is a file that said 'itunes music - damaged'
I have all my music on an external harddrive but was just wondering how i can get it all back?
Mike

This article on how to re-create your library gives one way that is most likely to restore the most stuff. It also links to other methods if that doesn't work.
Commodore Pet Other OS

"And the beat goes on...." Lost all playlists and 8.0.2 takes away features

Upgrade to 8.0.2 has been a disaster-beware out there. Lost all playlists and have yet to get an answer on how to fix that problem so am just going to create new playlists(could be a good thing).
The latest f...up is that 8.0.2 seems to have taken away the option of creating a "smart shuffle" with songs being played less randomly-used to go to Preferences, Playback, and one of the options was a slider where you could choose how random your shuffle would be. Now there is no slider for that and I keep hearing the same songs constantly in my "random shuffle".
This is one of the reasons people are warned not to ever upgrade your itunes-because Apple ALWAYS takes away features from their customers in their latest upgrades-it's their whole corporate philosophy and mindset. They don't care for their customers-just want to appear "cool" and above everyone else(sometimes called arrogance).
So, is there a way to get the random slider back? Can I "downgrade" my itunes so I can get features that have been stolen from us by Apple?

You might have had a damaged 'iTunes Library' file.
Look in ./Users/Username/Music/iTunes to see if such a file exists.
Unfortunately these damaged files cannot be repaired.
iTunes tries to restore as much information as possible, but some information is lost.
Your missing 2000 tunes probably still are on your HD.
To add these again to the library, drop the 'iTunes Music' folder (in ./Users/Username/Music/iTunes) on the library window in iTunes.
iTunes will now add the missing songs to the library again.
If all goes well, your library will now list the 6200 songs.
Concerning your iPod. I think it's best to start from scratch.
If your iPod is set to automatically update, connect your iPod and immediately press and hold the Command and Option keys. Hold these keys down until the iPod appears in iTunes.
Holding these keys prevents the iPod from auto updating.
Then restore your iPod and set it up the way you want.
Your 'Purchased' playlist will re-appear on your next purchase.
In the meantime you can create a Smart Playlist with the rule:
Kind - contains - protected
This playlist will then list all your purchases.
After the Purchased playlist re-appears, it will only list new purchases. If you want it to contain all purchases, drag the songs from the Smart Playlist to the 'Purchased' playlist.
Or just forget the 'Purchased' playlist and use the 'Smart Playlist' to view your purchases.
Hope this helps.
M
17' iMac 800 MHz, 768 MB RAM, 200 GB HD, DL burner Mac OS X (10.4.8) iTunes 7.0.2

Lost all playlists and purchaced music when upgrading

I Just upgraded to itunes 7.6 version and 'bam' all my beloved playlists and purchaced music are gone! - anyone have any ideas where they could be? The playlists that do appear on the screen are ones that I created some years ago for an earlier transfer to a long lost ipod. Help!!!

Perhaps the upgrade reset the iTunes Music Folder location?
Edit -> Prefs -> Advanced tab -> General
If you know the location of your songs see if its changed. If you know the name of one of your songs, search your PC? for that song name. That should show you the location of the file. That location should be in the General tab above.
What about your account info, did that get reset? Can you still sign on?
Store -> Sign In.
I dont know how all of the purchase music thing works yet because ive been working a 2 week long issue myself that I just fixed.

ITunes deleted all playlists and purchases

Help!
The other day I closed my iTunes program and it was working perfectly. I came back a few minutes later and re-opened it, only to find that all my playlists, purchases, everything had been deleted! All that is left is a library of songs about 3 years old. None of my activity (i.e. loaded songs, albums, purchases, etc.) since then is on there anymore.
I'm not computer savvy, so if anyone could break down some super simple help for me, that would be amazing!

It sounds like something has happened to your iTunes Library files - default location C:\Documents and Settings\User Name\My Documents\My Music\iTunes - which in addition to telling iTunes where the actual song files are located also contain playlist and related information.
If you don't have a back-up copy of the last "good" .itl file - which would restore your Library - there are a few options for you to consider:
1) Search your computer for any and all of the .itl files it contains. Each .itl may contain references to a significantly, or completely, different library and following the steps described in this article in the Apple Knowledge Base, you can check them and may be able to reconnect iTunes with the particular Library that you're looking for. Close iTunes for a half minute or so before restarting it each time you want to choose a different library file.
At this stage, skip any of the .itl files located in the Previous iTunes Libraries folder ... We'll get back to those, if necessary, in Step 3).
2) You can rebuild your Library with the procedure outlined in this article in the Apple Knowledge Base.
You will lose some of your playlist related information (playcounts, dates added, dates last played, etc.) - but will retain most of it (ratings, comments, etc.) - with this method. The actual contents of the Library should be up-to-date.
3) If you don't like the idea of losing the playcounts and such, have a look at this Knowledge Base article for one other option.
Using this method will restore your iTunes Library to the exact state it was in on the date of the most recent .itl file in the Previous iTunes Libraries folder. The drawback is that any changes made since then - songs/playlists added and changes in playcounts, ratings, comments and such - will not be included in the restoration. But it will be easy to add newer songs by following the instructions linked to in Step 4).
4) One final option is starting all over again with your iTunes Library by following the instructions in the Add to Library section of this KB article .
This will update iTunes with a list of all the files you add but will not maintain any of your playlists or related information.

PLAYLISTS AND PURCHASED SONGS

Before Christmas (07), the wheels came off the wagon and I lost everything. SORT OF. I'm still not certain (though I've deleted what I see are the duplicate songs) how I went from 50G of music to 103G of music. I see the TEdiron's scripts but I think that only dedupes iTunes and not the ex-hd where the music is stored.
What I'd like to know is this....is there a way to search for the following:
1. dupes on my external hard drive and then delete them
2. purchased content on my ex-hd so that it can all be corralled.
OR...(for #2) because my PC has been restored to its original factory settings, will it find all of the purchased content?
Thanks for the help. You guys are amazing!!!

idk what happened, but did u try seeing if the files are still on your computer? if u didn't change the location of the files since u first installed iTunes, there should be an "iTunes" folder within your "My Music" folder. the iTunes files might still be there

Lost all Playlists in MAC iTunes AFTER Upgrading Windows iTunes to v.10.7 (via Parallels) - HELP!

I HAVE iTUNES v 10.6x installed on my Macbook Pro - been using for quite awhile without issues. All Updates to iTunes have gone just fine. I also use Parallels Desktop with Windows XP Pro installed on it and within that Windows installation on this Mac, I have installed many software programs -- all okay for over 3 years - no real issues. I also have installed iTunes in the Windows, but never really used the Preferences of iTunes to use its Advanced settings to change the location of the Library to the same location of the Mac's iTunes -- the Library is on an external HD. The use of iTunes in Windows was never really used because I never had the right location of the Library set in Preferences.
About 5 days ago, while in Windows XP, I got an Apple Software Upgrade Notice that a new version of iTunes was available for download -- Version 10.7. Not thinking about it then, I told myself that when I finished upgrading inside Windows that I would exit Windows and while in Macbook Pro's OS X 10.5.8, i just knew there would be an Apple Software Update Notice to also update my Mac's iTunes to version 10.7 also. That's what I planned to do while still in Windows. While installing the update to version 10.7 within Windows, I thought I'd try to set the proper location for the Library file using iTunes' Preferences and Advance Tab. I finished the upgrade to 10.7, went into Preferences and Advanced Tab and did just that and set the correct location on the external harddisk then tried to play songs using my Windows XP's upgraded iTunes. IT WORKED JUST FINE.
I now exited from Windows and went back to straight Macbook Pro OS X 10.5.8 and tried to check for this upgrade for iTunes from 10.6x to 10.7 by going to the Apple Website and downloaded this from there. When I then attempted to install the downloaded 10.7 (to replace/update my 10.6x) it would not install because my OS X 10.5.8 is not useable for the new 10.7. Okay, I'd just use my tried and true version 10.6x. WRONG!!!!!
When I attempted to open my iTunes on the Mac, it would open, but all my normal screen views were gone -- NO PLAYLISTS WHATSOEVER. The Music folder (the Library?) was fine but all songs had the infamous "!" MARK next to each and every song -- not playable. So, remembering the Library location setting in Preferences was the way to "reset" iTunes so the Library would be recognized and useable, I went into Preferences and reset the Library to the proper and same location as it always had been (and, where I had just previously set the Windows' iTunes to). Now the "!" marks were gone and each song in the Music Folder played just fine. BUT, NO PLAYLISTS WHATSOEVER. ALL MY ORGANIZATION EFFORTS FOR YEARS WAS GONE!!!
My thoughts are that the Windows iTunes upgrade to 10.7 changed some key iTunes files common to both operating systems on the Macbook Pro, Parallels Desktop, and Windows XP installation -- some Windows iTunes program files are kept and store in the same default location as the Mac's and on the internal hard drive of the Mac.
Because, in further researching this problem, I found that the "iTUNES LIBRARY.itl" file located on the Mac's hard drive had, in fact, been changed by the Windows iTunes upgrade to 10.7!!!!!! THOSE CHANGES "CORRUPTED" THIS FILE TO USE IN THE MAC iTUNES PROGRAM AND THE PLAYLISTS ARE GONE. I also use this software in this effort: PARALLELS DESKTOP VER 7.X, FULLY UPDATED WINDOWS XP PRO, FULLY UPDATE AS MUCH AS APPLE HAS PROVIDED TO MY OS X 10.5.8 (I CAN'T UPGRADE TO LION), AND OF COURSE iTUNES 10.6x.
THEREFORE, WHAT EXACTLY SHOULD/COULD I DO TO GET THE PLAYLISTS BACK INTO MY MAC OS X 10.5.8 iTUNES? I DON'T CARE TO USE THE WINDOWS iTUNES ANYMORE -- I'LL JUST STAY WITH MY MAC'S. PLEASE HELP!!! THANK YOU.
LARRY HAMILTON

Ok, now main problem is with Apps only.. problem is with msg. Iphone is sync with other library, do you want replace apps on this Iphone ??
I already took all my apps to the computer...
So... I need just sync Iphone with this new library and do not remove any app from Iphone...
how to do it please?

Lost libraries/playlists and bought tracks after update to iTunes 9.2.1.!

Help! I've lost all my playlists I've been creating since 2007. Just updated to a new iTunes version, and everything is gone.
Any advice on getting my playlists or old settings back? I have backups, and when I want to import the old iTunes libraries I get error messages that the files can not be read.
Other users with the same problem? And a solution?

Help! I've lost all my playlists I've been creating since 2007. Just updated to a new iTunes version, and everything is gone.
Any advice on getting my playlists or old settings back? I have backups, and when I want to import the old iTunes libraries I get error messages that the files can not be read.
Other users with the same problem? And a solution?

HT203167 When I transferred my iTunes library over to my new Mac, I lost all of my purchased songs. I still have my songs that I uploaded from CDs, but I can't find my iTunes purchases. Did they vanish?

When I bought a new Mac and transferred my library, my purchased songs/movies didn't go with it. Now I can't find them. I thought I remember seeing them with a little cloud icon but I don't even see that anymore.

Since you have purchased a new Mac (which, BTW, is not typed in all capitals) why not buy a Time Capsule <http://www.apple.com/airport-time-capsule/> which is designed specifically to work with OS X and Time Machine?
You don't say what part of your Sony "crashed." If it was not the HDD it is possible to take the computer apart, put the HDD in an external case, then recover the data off of it (including the music) simply drag-n-drop. If it was the HDD that "crashed" that makes it more difficult.
If you are able to recover the music from the Sony you can then add it to the iTunes library on the Mac and iTunes Match will then scan, match and upload the tracks to be mirrored in the cloud.

Lost all contacts and calender entries after updating to 4.1 on iphone 3G!

I updated to 4.1 this morning and now don't have any contacts or calender entries on my phone! They are all present and correct in Outlook 2003 on my PC but don't appear to by syncing???
I usually sync via the 'air' with Exchange but not any longer it would appear!!
Has anyone else experienced this problem and have a resolution?
Thanks
JP
Message was edited by: John Phillips9

Exactly the same thing happened to me:
http://discussions.apple.com/thread.jspa?threadID=2562058&tstart=0
I also lost all my messages, mail, app settings etc.

Updated to v10.3 and lost all my playlists and purchased songs

After upgrading to v10.3, all my purchased music and playlists were missing. When I go to my purchased music it shows everything i purchased and my acct. activity verifies the same. But when I try to download my previous purchased music, it prompts me to re-purchase music already paid for. Can someone shed light on this issue for me. And how in the world can you communicate with someone from itunes? That express lane stuff is a joke and seemingly a maze to navigate.

Using the phone as strongly recommended by Apple, you've been synching your contacts with Address Book, Outlook or a Cloud Service. Just synch your contacts back from whichever of these sources you've been using....

Playlists and purchased songs lost from new iTunes download

I've just downloaded the latest version of iTunes onto my laptop. I've now noticed that all of my playlists are missing, and most of the songs that I've purchased from iTunes in the last 6 months or so are also missing from iTunes. Although when I go to download them from the iTunes store it recognises that I have previously purchased them and I can download them again for free (although there are a lot of songs missing and I'm not entirely sure which ones are gone).
I still have all of the songs and playlists on my iPod, is there a way of getting them back onto my iTunes?
Any help would be much appreciated.

Hey there Gabrielbeth1215,
It sounds like you are wanting to download your previous iTunes purchases. They are available for re download free of charge from the Cloud. Here is an article to help you get them re downloaded:
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
Click iTunes Store near the top of the iTunes window.
Click the Purchased link at the right of the iTunes Store homepage (below Quick Links).
In the page that appears, select a category.iTunes shows you which of your purchases are available for download. You can view all of your past purchases, or just the ones not currently in your iTunes library. Items already in your library aren’t available for download.If you select Music, you can view your purchases by song, artist, or album. If you’re viewing by album, click an album to see which songs on it are available for downloading.To search for an item, type its name or a keyword in the search field, and then press the Return key to view your search results.
To download an item, click its Download button .To download all available items, click Download All.
Thank you for using Apple Support Communities.
Take care,
Sterling

ITunes Match music not updating on iPhone 4 - all settings "correct", but all playlists and many songs, artists, albums, artwork missing

I'm having a maddening problem with iTunes Match on my iPhone 4. I have the following settings established on the phone:
Settings > iCloud > Account: properly logged in to the correct, main account
Settings > iCloud > Storage & Backup > iCloud Backup: On
Settings > Music > iTunes Match: On
Settings > Music > Show All Music: On
Settings > Store: Logged into the same correct, main account as above
Settings > Store > Automatic Downloads > Music: On
On my laptop - the computer I use to primarily manage my iTunes music collection - when I "Update iTunes Match", all but three songs are listed as "Matched", "Uploaded". or "Purchased", and I'm correctly told that "12,277 songs are now available in iCloud".
But over the past week or so, music has been disappearing from my iPhone 4. When I go under Music > Playlists, none of my Playlists are showing. When I go under Music > Songs, it only lists 240 of the 12,277 tracks that are supposedly available in iCloud. Only 126 of around 1300 artists are listed. I have meticulously collected/scanned album artwork for literally every song in my collection, but a ton of it is missing on even the few tracks that do show up on my iPhone, and on and on and on.
I've been trying switching settings on and off, logging out and back in, waiting minutes, hours, or even days between attempts, running a restore to previous backup for the whole phone, etc. But after days of frustration and time wasted - nothing. And the real kicker is that the whole music collection IS showing up just fine on my wife's iPhone 4 - it just won't work on mine, and it's mostly my music to begin with!
So why won't my music collection show up on my iPhone 4? What do I do to fix this? How is this worth the money I paid for the Match service?

Thanks to kirbyfromtrenton, I have tracked down at least a partial fix for this problem:
1 - Turn off iTunes match in iTunes.
2 - Turn off iTunes match on the iPhone.
3 - Close iTunes and reopen.
4 - Connect your iPhone.
5 - Go into your music folder for the iPhone and delete all the songs.
6 - Turn back on iTunes match in iTunes
7 - Turn back on iTunes match on the iPhone
All of my music is available once again, although I'm still not seeing my playlists or artwork. That could be because I'm overseas right now with a slow wi-fi connection though.

HT203167 why have so many playlists and purchased songs disappeared from my itunes?

ok, so im not understanding that once i got my iphone and got on the cloud (which i dont understand) my playlists are non existent and i have lost many, many songs i have purchased over the yrs. it's very frustrating and was wondering if there is anything i can do get them back. i don't wanna have to buy them all over again, if i can even remember them all. agh!!!!

Hey there Gabrielbeth1215,
It sounds like you are wanting to download your previous iTunes purchases. They are available for re download free of charge from the Cloud. Here is an article to help you get them re downloaded:
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
Click iTunes Store near the top of the iTunes window.
Click the Purchased link at the right of the iTunes Store homepage (below Quick Links).
In the page that appears, select a category.iTunes shows you which of your purchases are available for download. You can view all of your past purchases, or just the ones not currently in your iTunes library. Items already in your library aren’t available for download.If you select Music, you can view your purchases by song, artist, or album. If you’re viewing by album, click an album to see which songs on it are available for downloading.To search for an item, type its name or a keyword in the search field, and then press the Return key to view your search results.
To download an item, click its Download button .To download all available items, click Download All.
Thank you for using Apple Support Communities.
Take care,
Sterling

Lost all playlists and purchased songs after 11.1.5.5

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