Lost all sounds except ringtone after recent upgrade

No sound except ringtone after recent upgrade followed by the upgrade fix. Since the ringtone was only affected I didn't notice immediately! If I plug in my headphones everything works. Unable to use volume buttons on side unless headphones are plugged in, the volume symbol with white dots doesn't even appear anymore. The volume control in  itunes music only works when plugged into headphones otherwise it can't be adjusted. Worked with apple support tried everything include a restore to new still no go! It appears that a few people are having the same problem and seems weird that it  happened after last upgrade!

If you are unable to adjust the volume without headphones even after restoring, then the iPhone thinks it's plugged into a dock or cable.  This is the behavor that will happen if you plug your iPhone in to the car or iHome dock to play you music and sounds, but a docked connection will never play ringtones through the dock connection and headphones override that dock connection which is why your headphones work.
How does the phone think its connected to a dock?  Well, this can happen if the charging port gets wet at some point or if some trauma happens in there like pushing the cable in when it doesnt fit, etc. 
So it happens even after restoring what do I do?  Service your iPhone. https://selfsolve.apple.com

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