Lost all your previous downloads?

My HDD broke down and I lost all my purchases. They weren't under the "Purchased" tab, but there in the right bottom of the screen, there's a "Download Previous Purchases" button. This led to a list of all purchases. I couldn't find this in the Help section of iTunes on the Apple website. I first did have to authorize my computer again (since it was reinstalled with a new HDD), but I did get everything back.
However, iTunes now does think there are 2 computers authorized, while in reality I'm still using the same computer. I've still got 3 authorizations left and I do have an external HDD now, so I won't likely run into the same problem again. I really hope someone at Apple picks this up, as I'm sure it would help out many more and reduce the amount of incoming mails at the helpdesk.

It does cover the "Purchase" tab, but it doesn't specify the "Purchase Previous Purchases" button there. I didn't even notice the existence of that button until at least 10 minutes later. So in other words: that page simply isn't specific enough. I don't see why it doesn't go into just a tiny bit of more detail. Other companies usually provide a bit more in-depth help. I'm not sure who wrote this Help section, but it is lacking in helpfulness.
I wouldn't know if there is a PDF-file or website section that covers the lay-out of iTunes, but if there is, I suggest the Help page should redirect there after mentioning the "Purchase" tab. That would definitely help.

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Dear Metal Wheels and King Penguin.
I have to actually same problem today 23.10.2012. For an example I have only changed billing methods and have bought hundreds of apps but I remember clearly that I bought for an example ,,Wikipanion Plus'' and ,,OPlayer'' which is now HD OPlayer and I did not see them in purchased items, neither ,,not on ipad/iphone'' nour ,,not on my computer'' and I check in both my computer. I confirm hereby that I took the chance to re-buy these two Apps again through the same account but I got the message ,,As you have bought the previous version on this account you will get this update for free'' so I clicked yes and I got them both. This doesnt only proof that I have purchased them before and purchased items in iTunes Store has some lacks to fix but also it proofs that I also bought them through that specific account as I had to confirm the buying process. In my opnion this is not a thing which Apple should be relaxed with as its very important that powerusers and regular consumers can trust and rely on doing business and to shop via iTunes. I have a lot of expensive Apple Hardware and for me this is a stepping stone and a serious test on the circle of trust. If this cant be fixed I cannot recommend others to trust the store.
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tt2

Lost all your previous downloads?

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