Lost BBM contacts

I had to replace the hard drive in my computer, so after doing so I downloaded the Desktop Manager again and proceeded to back up my 9800. After doing so, my BBM contacts are gone. Retry restoring BBM only, nothing.
I have an old back up from 2 years ago on an old computer, and it gave me that list, but I'm unable to retrieve my recent back up.
Is it gone? Why would the Desktop Manager delete info instead of backing it up?

Hi,
My apologies...i couldnt get it in the begining...
Desktop Manager shouldn't delete ur BBM contacts, dnt knw why it happened...have u taken the backup of ur BBM else where...???like there is an option in BBM only to backup contacts...
with regards
simply abhik...
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Lost bbm contacts while updating to Blackberry messenger 7

Hi can someone please help me!
This morning I updated form bbm 6.(something) to bbm 7. My blackberry did an identity update before bbm 7 was installed. After bbm 7 was installed, I went to my bbm and all my contacts where missing. For some reason the groups did restore. I did a normal back-up to my memory card a while ago, so if there is some way of getting my contacts back with bbm 7, or downgrading to bbm 6 again and just restore my old back-up so that I can at least get most of my contacts back?
Thanks in advance!!

my assumption is that the way it is supposed to work:
1) on BBM6, after upgrading "BlackBerry ID", your contacts are stored inside your BlackBerry ID, "in the cloud"
2) after upgrading to BBM7, BBM7 restores your BBM contacts from BBID
I think that some people do not have the latest version of BBID while on BBM6, and when BBM7 tries to restore the contacts, it does not find them in BBID.
But this is pure speculation from me.
To install BBM6 on your Curve, please read:
http://supportforums.blackberry.com/t5/Downloaded-applications-for/HOWTO-install-BBm-6-2-if-you-have...
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

HELPP Please !!!!!!! i lost my bbm icon i lost my bbm icon, but everything was backed up, can i still have all my old bbm contacts if i reinstall my bbm?

i lost my bbm icon, but everything was backed up, can i still have all my old bbm contacts if i reinstall my bbm?

Hi there samrafamily, you can indeed get your old BBM contacts back if you simply reinstall BBM.
To ensure you get your icon back, go to Options > Applications, find BBM in the list of applications, then delete it (press BB Menu > Delete), then simply redownload it from http://blackberry.com/bbm.
Good luck and let us know if you have any other problems!
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If your issue is resolved, don't forget to click the Solution button on the resolution!

BBM contacts lost after updating software, even though everything else was saved

hi recently updated my phone and did choose to back it up. everything was backed up except my bbm contact list, anyway i can restore this??? pleeeeeeaaaaaaaassssssseeeee help!!

Hi shage
Welcome to the Community
Do have media card installed in your device, Please try this Open BBM - Press the Menu key - Options - Scroll down to Backup Managment - Then Click Restore .If you have any previous Backup you will get your contacts back.
Prince
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Can't restore my BBM contact list

Hi,
my previous phone (8520) was stolen so I got a BB 9320
With my 8520 i had my e-mail account associated for the contact list restore (an year ago I lost my 8520 and that method worked for me).
Now when I configure my BBM (7.0.1.23) it says something like the connection with my BBID was successful but my contact list doesn't appear.
Also tried installing BBM 6, but when it tries to confirm my e-mail address (by sending an e-mail to my account), it never arrives. So it can't continue with the restore.
Please I need help! I work with BBM contacts!
Thanks!

Hi there ,
Then first try those steps in the same sequence :
1- Register your Handheld .
KB00510 : How to register a BlackBerry smartphone with the wireless network
Wait till a Registration messages comes in your message box.
2- Resend your Service Book
KB02830 : Send the service books for the BlackBerry Internet Service
( Wait till a Registration Message comes in your message box for each email that you have configured on your device )
3- Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back
After than try once again to restore BBM contacts using the email account .
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Over 1100+ BBM Contacts PIN Missing when upgrading from 9780 to Z10

Hi
Please help, I've lost over 1100 BBM Contacts, when upgrading using the Blackberry User ID, and when I reload them on my old 9780, it's not there anymore, these contacts are so important, I collected them for sales for over a year's period, very market specific and high net worth individuals which are very hard to come by.
now I only got 75 contacts on my Z10
Chronologies
At the start, there was 12 categories consisting each 100 contacts on my 9780.
First I signed in with my blackberry id on my new Z10 and transferring data from the 9780 using Blackberry Link.
and then it doesnt work, there's only 75 contacts on my z10 (I've used a dakota with the blackberry id before which has BBM 7 installed, and then switched to iPhone when the Dakota was missing, I'm guessing the 75 contacts is from when I used the Dakota)
and then I wipe out my Z10 with factory reset, I installed BBM 7 on my 9780 in the hope to restore my contacts when it auto updates my blackberry ID.
again I login with BB ID to my Z10, still got 75 contacts on my Z10, I wipe it clean again.
then I decided I wanted to revert to an older version of BBM and use local backup on my 9780, so I deleted my BBM 7 from my 9780... and reinstalled it from the Blackberry World...
And then there was no contacts on my 9780 except for the 75 contacts.
Is there any way I can restore my 1100 BBM Contacts? I've always set back up remotely when using my 9780 with BBM 6.2
Thanks, really need it

BUMP once a day

LOST MY CONTACT DURING SOFTWARE UPDATE

I LOST MY CONTACTS DURING SOFTWARE UPDATE A WEEK AGO , TRIED TO RESTORE FROM MY LAST BACK UP HELD ON MAY 16, BUT FAILED , AM EVEN SURE I'V SELECTED ALL DATA BACKUP FOR ANY OF MY PREVIOUS BACKUP , TRIED TO RESTORE FROM ANY BUT FAILED , TRIED THE GMAIL CONTACTS ALSO FAILED , WONDERING WHERE MY CONTACTS I'VE SAVED FOR MORE THEN 10 YEARS ARE GONE ....AM TOTTALY DISSAPOINTED SINCE AM A BLACKBERRY USER SINCE 5 YEARS , ALWAYS SUPPORTED BLACKBERRY AGAINST IPHONE USERS , ALL MY FREINDS ARE NO MORE USING BLACKBERRY AND SWITCHED TO IPHONE OR SAMSUNG , AM HAVING AN EMPTY BBM LIST NOW , BUT STILL SUPPORTING AND EVEN BOUGHT THE Z10 FIRST WEEK OF RELEASE , I WOULD UNDERSTAND THAT A TECHNICAL PROBLEM HAPPENED DURING THE SOFTWARE UPDATE , BUT CANT UNDERSTAND THE USELESS BACK UP I'VE ALWAYS DOING ! AND THE WORSE IS THAT LAST SOFTWARE UPDATE TURNED THE Z10 TO A WORSE MOBILE.

Hum, it is worrying...
So... your contacts seem to be on:
Gmail,
your previous backups.
-Solutions:
if all your contacts are on Gmail: copy them manually on your device,
they are a priori all in your backups: wait that Link won't be in Beta anymore, and then restore.
P.S.:
You make backups and don't register your contacts on SIM, is it possible ? Personally, I rarely register contacts on SIM. If there is a malware, it can be charged from the SIM to the Phone, this is why.

Help! I can not find my BBM Contacts from my Blackberry Backup.

Hello guys, thanks for checking, i need help.
Basically i have 4 Backups that i made from 3 different blackberries that i have and since i am getting a new blackberry this week i thought i need to extract my backup .ipd files so i can type the blackberry pins that i want instead of restoring the whole stuff to my new phone. I used
- Blackberry Backup Extractor
- Elcomsoft blackberry explorer
I can not seem to find the BBM contacts i had, i remeber having around 200 people, all i can find is 5 open conversations and of course the other message, phone book etc backup. The Backup is perfect and not corrupt.
Where am i suppose to find the BBM contacts? am i missing something here?
Thanks guys, if you need any help beside this, let me know, i might help

Unfortunatly their are some individuals with the know how and equipment to access network blocked imei handsets.
Mind if they are caught a 5 year prison term awaits them.
Mobiles have and always be an easy target for theives. People have lost their lifes for refusing to hand them over.
I was in a market traders shop a while ago and two young lads came in with a handset to ask for it to be opened up to all networks. They could not even answer the question on what network it was originally on. The shop worker shrugged her shoulders and went ahead and opened it up as requested , all for £5 !! I left shaking my head ?
Follow the advice and contact your network to block the sim and fone, and also inform the police in order to get a crime number in order to start claims on any insurance you may have.
Nokia Lumia 520
 iphone 6 Plus.
Be happy !!

BBM contacts restore after an OS upgrade from 7.0 to 7.1

Torch 9810, OS 7.1, SD card support with 14G free space
After an upgrade of BBM8.5, my phone could not complete booting fo several time until I flashed it but with OS7.0, this did not restore my BBM contacts; I used my computer to restore phonebook contacts and other data but BBM contacts still was not loaded.
I re-installed BB8.5, still to no avail. 3 days later I was re-prompted to sign in with my BB ID and I got all my 181 BBM contacts back. (Is this a remotely initiated action?)
After this I re-installed BB OS 7.1 and again I lost my BBM contacts. I have tried everything possible to get these BBM contacts but no way; but I am sure it is somewhere in RIM remote server.
These are my questions:
Does BB OS 7.1 supports the easy backup and restore of BBM contacts just as it does for phone contacts?
Can you make it easy for BB users to be able to restore BBM contacts as it is possible with phonebook contacts?
On the custom restore option on the BB Desktop software, what is tab to select for BBM contact restore after an upgrade/update?
Does Blackberry protect saves BBM contact details?
Is there an unshared info/law that must be respected in getting back BBM contacts, like "wait 72hrs after an upgrade before getting back your BBM contacts?????????
I do not have problem with Phonebook restore at all. That comes easy with my computer back-up but BBM contacts restore is a pain in the neck! Please help.
NB: I need to add that various suggestions seen on the site have not worked and I saw that my suffering on BBM contact restore is almost becoming an epidemic!!!

Torch 9810, OS 7.1, SD card support with 14G free space
After an upgrade of BBM8.5, my phone could not complete booting fo several time until I flashed it but with OS7.0, this did not restore my BBM contacts; I used my computer to restore phonebook contacts and other data but BBM contacts still was not loaded.
I re-installed BB8.5, still to no avail. 3 days later I was re-prompted to sign in with my BB ID and I got all my 181 BBM contacts back. (Is this a remotely initiated action?)
After this I re-installed BB OS 7.1 and again I lost my BBM contacts. I have tried everything possible to get these BBM contacts but no way; but I am sure it is somewhere in RIM remote server.
These are my questions:
Does BB OS 7.1 supports the easy backup and restore of BBM contacts just as it does for phone contacts?
Can you make it easy for BB users to be able to restore BBM contacts as it is possible with phonebook contacts?
On the custom restore option on the BB Desktop software, what is tab to select for BBM contact restore after an upgrade/update?
Does Blackberry protect saves BBM contact details?
Is there an unshared info/law that must be respected in getting back BBM contacts, like "wait 72hrs after an upgrade before getting back your BBM contacts?????????
I do not have problem with Phonebook restore at all. That comes easy with my computer back-up but BBM contacts restore is a pain in the neck! Please help.
NB: I need to add that various suggestions seen on the site have not worked and I saw that my suffering on BBM contact restore is almost becoming an epidemic!!!

How to recover BBM contacts

Hi,
I was reinstalling the 'Burp' application from app world when suddenly at the end of download the phone restarted and went into a reboot loop. I reinstalled the BB OS 6.0 Bundle 3155(v6.0.0.747) which i had already installed on my 9800.
The OS is installed fine. But I lost all my BBM contacts and BBM Groups. And also the os has installed the BBM 5.0.2.12 whereas I had already updated to BBM 7 earlier before the reboot cycle started. Also the APP world is on version 2.1.1.2 and earlier I had the latest version updated. Can any one help for the following,
1. Recovering the BBM 7 and all the contacts and groups.
2. How do I upgrade the App World?.
Thanks in Advance,
B.D.Badan
Solved!
Go to Solution.

Hi balubadan
One point that I missed on my previous post , After updating your App World version, perform a reboot as stated then Open App World you may be asked for update your BlackBerry ID software, So before updating BBM first update your BlackBerry ID software .
Good luck
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HI APPLE, BRINGING BACK MY OLD PIN BBM & BBM CONTACTS, PLEASE !!!

1. I TRY TRUST iPHONE WITH MOVING TO iPHONE FROM BLACKBERRY. BUT SWITCH BBM CONTACTS NOT WORKING & I INVITE PIN BBM FROM BLACKBERRY TO iPHONE MANUALLY !!!
2. BRINGING BACK MY BBM CONTACTS ! MY BBM ERROR & LOSE ALL MY BBM CONTACTS, I TRY REINSTAL BBM AT MY iPHONE 4 (OS 6.1.3), BUT ALL MY BBM CONTACTS STILL EMPTY & VERY BAD NEWS, I GET NEW PIN BBM ? WHAT HAPPENED ? TRY TRUST & MOVE TO iPHONE FROM BLACKBERRY !!!
THANKS !
<Edited By Host>

Apple is not here. These are user-to-user support forums.
As to your issue, it's difficult to quite understand what it is you are asking. If you are asking how to transfer contacts from a Blackberry to an iPhone, see:
http://www.pcadvisor.co.uk/how-to/mobile-phone/3448910/move-contacts-from-blackb erry-iphone/
If you have somehow lost your contacts from your Blackberry, you will need to conctact Blackberry support for assistance with that problem.
For future posts, please do not write all in caps. That is difficult to read and is considered by convention to be "shouting" in Internet conversations.
Regards.

MISSING BBM CONTACT CATEGORIES AFTER RESTORING

Hello all... I recently backed up and wiped my 9700 and upgraded toOS 5.0.0.442 on my device.... I then downloaded BBM 5.0.0.57 using BB App world into my device and then restored the backup file using DM....
My problem is that I lost several BBM Contact Categories... I had previously had 7 categories and I'm now left with only 3 categories....!! This has happened before when I wiped and restored phone from a DM backup... but usually when I used the advanced DM restore feature to restore only the phonebook and BBM contacts... it usually works... but this time.... my contact categories are permanently gone...! Anybody know a fix to this problem...?
Please help... thanks in advance...

I have the same problem with my 9700, how you resolve this?

Bold 9900 back up phone and BBM contacts

I have a 9900 Bold about 2 years old. I've been backing up to BB desktop but I don't think I'm backing up the contacts properly. Can someone please walk me though exactly what I need to do to ensure I back up my phone book contacts + bbm contacts properly to my computer in case my phone gets lost or goes down.
Thanks in advance...

It may depend on the interface you are using...if you are using the mobile version of this site, then it may not appear. Here is the link:
http://supportforums.blackberry.com/t5/General-BlackBerry-Functions-and/How-To-Backup-Your-BlackBerr...
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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How to make my friends Profile picture in the bbm return back as normal. ( i dont check list the pp will be connect to the bbm contact)

Dear there...
do help me.. i have several problem:
1. i cant even log in to my bb application world, and i try sync from laptop, it still the same, download not success. what happen? so how to do so i cant direct log in through phone, they ask me to log in, but never give me the log in tab.it just keep appearing session expire please log in again.
2. i dont even check list my bbm pp will be the same with the bbm contact, why it still keep following the pp same with contact, therefore i cant even see what photo my friend them post. what to do for this?
3. my recent updates, it direct updates will a every single things my friend post, i just wanted it wil be the 1 post for each like usuall. now it one friends, then a lot of their post..
sorry, if my question is complicated, but i really frustate now. hope u can understand my question, thanks

Hey tiantian,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB28212
After this is done you should be able to login to BlackBerry App World™.
This should also resolve your BBM™ issue as well.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

My itunes is asking for a kind of pasword while I am trying to backup my phone as it lost my contacts after an update of the software yesterday?

My itunes is asking for a kind of pasword while I am trying to backup my phone as it lost my contacts after an update of the software yesterday? As I remember i never set a pasword and even if I have one pas for mos of the things but its not working. Why apple have to set a pasword for me, and why the haven't let the chance to reset the pas if forgoten? If someone have any clue how to fix this please let me know.

if you cant remember the password of your back-up encryption, you can't back it up
You will have to restore as a new phone

Lost BBM contacts

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