Lost Beats Audio Control Panel, Windows Experience Index and HP Power Manager on fresh install...

HP Pavilion m6-1035dx, product B5S06UA#ABA
Please help! I installed a 240gb SanDisk Extreme SSD and a fresh install of Win 7 home premium 64-bit OEM. I did not reinstall the factory OS and all that goes along with it. I have managed to reinstall all drivers (it seems) but am having the following problems: 1) I have installed IDT HD Audio Driver sp56953 but it does not provide the Beats Audio control panel, any idea how to get it? 2) The Windows Experience Index will not provide a performance evaluation, something in the system is providing it with an error message when it attempts to rate the system and it stops. 3) I have installed HP Power Manager sp57398 and can bring up the control panel but the changes I indicate will not stay applied, when I bring up Power Manager again it show that no selections are made. I knew this fresh install was going to provide headaches, please help if you can. Thanks.

I suspect this may all be related to a common cause.
When updating the windows experience index, what is the error message you receive?
Has the video card driver been installed? It is necessary for the windows experience index to complete.
Also, ensure the HP Software Framework is installed. It is under the Software Solutions category.
You did a clean install of Windows 7. Has all the software and drivers for Windows 7 from HP been installed? Here is a link should you need it.
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Beats Audio Control Panel software not working after Windows 10 upgrade.

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Well, it has been a long road on the Win 10 upgrade. At first I got the same error message as above, but after deleting the Dolby Advanced Audio v2 in Win 10 using Control Panel Programs and Features and rebooting, I got into the continual BSOD upon reboot. Here are the steps I took to at least get stable on Windows 10. First, I rolled back to Windows 8.1 using the advanced feature in the BSOD recovery options. Once back in Win 8.1, I deleted the Dolby Advanced Audio v2 using Add/Remove Programs in Control Panel. Then I downloaded the Win 10 update and re-installed it. Once that completed, I updated the Intel Graphics driver under the display adapters (on my G780 it is an Intel HD Graphics 4000, and the driver can be found at https://downloadcenter.intel.com/). Currently I am running version 10.18.10.4252 for my machine. Then, under the Device Manager, I updated the Conexant SmartAudio HD driver under the Sound, video, and game controllers. That driver is currently at 8.66.4.50 and was automatically downloaded from the web when I requested to update driver. I also changed several others settings such as Notify to schedule restart after updates are installed instead of automatic (under Settings --> Update & Security --> Advanced Options) and Do you want Windows to download driver software and realistic icons for your devices? --> No, let me choose what to do, never install driver software from Windows Update. After that, I shut down the machine, waited a moment and booted back up. I have no idea why this helped or if it is overkill, but I am stable and running without a fear of rebooting now. Hope this helps if someone else is having this same issue.

Beats Audio Control Panell (edited) big time.

Beats Audio Control Panell (edited) big time.
Its the uglyest layout I have seen, after using the IDT Audio Control Panell in my old HDX 18.
I miss the ability to change the backgrounds, the graphic EQ, the change of font and panell colour trim amung other things.
Soooo,,,,,,,,,
I'm going to do a restore point,
Delete the Beats Audio,
Restart,
Install the sp45011.exe from my old HDX18-1374ca,
Hopefully all will work fine,
If not,
I have a restore point ,,,,,,,,,,,
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Hi, I to own a similar model spectre, 3210nr. I am having the exact same issue and was not able to be helped by tech support staff. Infact the staff I spoke to claimed it was hardware related.
I am unable to make any changes that are physically reflected to my beats audio control panel. Most importantly my volume dial is locked on clockwise operation despite my settings selection. I also cannot change my EQ or Recording experience settings.
The issue only started the other day when a technician was helping me with another random problem with my tocuhpad drivers.
I tried a system restore and reinstalling the idt drivers along with spending a few hours with tech support using a remote access session. I think they did a bios update which I think is a possible culprit.
I'd hate to send my laptop in for repair due to previous EXTREME negative experiences on multiple seperate occasions with HP. I really hope someone from HP see this message and is able to help resolve this issue. Or maybe someone in the community with a work around.
Thanks.

Microphone doesn't work- muted in beats audio control panel but does not un-mute

My computer doesn't think it has any audio devices installed. The speakers work, but in sounds it claims there are no audio devices installed. It says the same for the microphone but the microphone does not work or seem to be detected by any sound recording programs. Today I discovered in my beats audio panel that the mic is muted, but I cannot move the volume slider or click the mic to unmute it. I have tried updating the drivers and everything and checking my devices and nothing seems to work. I also used to have a stereo mix show up in my sounds settings but that has disappeared as well. It looks like this for recording and audio devices.
http://imgur.com/bSCozL3

Hello flyersfan4300,
I'd like for you to look at this document and follow the troubleshooting steps for using Recovery Manager to restore your software and drivers.
Please let me know if this helps resolve your mic and sound issue.
Good luck!
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H8-1287 Beats Audio controls do not work in Windows 8.1

I've upgraded to Windows 8.1 and installed the IDT High-Definition audio driver from HP's website. The surround sounds seems to be working but the controls do not work to modify the EQ etc. I've seen the problem has been resolved for Envy laptops but all the links for the software appear to only be for the notebooks and not compatible with my desktop system. I've downloaded the available software (IDT High-Definition Audio driver) found under my HPE HI-1287 product from HP's support site but the Beats audio control panel doesn't seem to make any sound quality changes. Hopefully there is a driver somewhere compatible with my desktop system that allows controling the audio properly. Thanks.

Hello @KICR,
I understand that the Beats Audio Console is not adjusting the audio settings on your HP Pavilion HPE h8-1287c Desktop PC running Windows 8.1. According to the HP Pavilion HPE h8-1287c Desktop PC Drivers page there are no Windows 8.1 drivers for your computer. I can only assume that this means your computer is currently using Windows default drivers or Windows 8 drivers and the Beats Audio Console is not able to interact properly with the currently installed driver.
All I can recommend is that you check back periodically to the drivers page I linked above and see if Windows 8.1 drivers have been created. Other than that your only option at this time would be to use the HP Support document: Using Microsoft System Restore (Windows 8) to restore your computer back to Windows 8 where the Beats Audio Console has drivers that are compatible.
I hope this helps. Thank you for posting on the HP Forums. Have a great day!
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Need help removing Creative Audio Control Panel

So I've been trying to get the Creative Consol Launcher to work with my soundcard again and found that in my "Programs and Features" list in windows 7 there is one item of Creative labs software that I can not remove. It is called "Creative Audio Control Panel" and when I attempt to uninstall it it tells me "C:\Program Files (x86)\InstallSheild Installation Information\{7E96A7F-AFE3-47-87B-583E37639E8}\SUPPORT.Cab not found."
Whenever I try to use the Creative Console Launcher it tells me "There are no supported audio device[sic] available. You need to close the application. Click OK to close the application now."? I assume it's trying to launch Creative Audio Control Panel which for some reason or other is no longer present on my system but was never properly uninstalled. Also, great work on that error message - seems like Creative needs more proof readers.
In other words it seems the file I need in order to uninstall this broken program is missing - any idea what I should do? I've tried seeing if I can reinstall the program but I can't find any setup file for it online - all I can find is "Creative Console Launcher" which seems to intigrate a launcher feature into volpannel, but since it doesn't have the Creative Audio Control Panel to actualy launch it just gives me error messages if I want to get into my EAX settings or mixer or anything like that. If anyone knows how I can uninstall/reinstlal this program (in windows 7) I'ld be very greatful.

Well I believe I have found a solution to my problem and it is manyfold so here goes.
First off, Creative Customer Support Americas corresponded with me via e-mail and notified me that there are known issues with all PCI cards and Creative Audio Consol in Windows 7 (which is to say they don't work together at all).
After getting this info I removed my SB 0790 card and plugged in another one I had handy - it's still a SB X-FI Xtreme Audio but this one is has a PCIe interface and a digital audio in/out jack on the back to boot - this card is manufactured not by Creative but by MSI (licenced I assume) and came with my motherboard (good thing I had it laying around).
Initialy I had the same issue - even uninstalling everything related to creative and re-installing the hotest newest drivers from the site simply wouldn't resolve the issue. Finaly I downloaded a 3rd party program called CCleaner - a freeware utility that can clean up registry errors and delete items off the program list by force if need be (and it was in this case). I used that to completely eradicate Creative Audio Console and Creative Console Launcher, re-installed the latest drivers and audio pack for the PCIe card, and then even had windows update the driver again after that (the result of which was not a new driver version but it did seem to download and install something - no clue what). After all of that I once again had a functioning version of Creative Audio Consol back on my computer - and now it recognizes that I have a valid card installed and I've got access to all the features I was missing. The interface for Creative Audio Console looks a bit different than it used to (no longer a fake looking stero but instead a fairly plane interface) but whatever it's working and that's what I care about.
Oddly enough with all those installs it never put Volume Panel or Creative Consol Launcher back on my computer, I wound up having to install those off of the MSI card's driver disk to get easy access to the Creative Audio Panel again (otherwise I'd have to either make a shortcut or go straight into the install directory any time I want to launch it - now though I can launch it right through the Volum Panel).
One persistant issue still remains: In my recording audio device list I am still missing: "What U Hear" but it has been this way since I installed Windows 7 for the first time in October when it releaed, and I have given up hope on ever seeing What U hear again - If I want to record from my soundcard I have a 3rd party freeware utility called "Virtual Audio Cables" that are a bit clunky but get the job done.
Conclusion:
Though it may claim on Creative's support page for the SB0790 (Sound Blaster X-FI Xtreme Audio) soundcard that the latest drivers support Windows 7 it is abundantly clear that this is NOT the case. You will manage to get audio out of it, but almost no other creative aplication is going to work with your card or even detect that a valid working SB card is installed. It seems the only aplication I could get working relyably was the auto updator (which was able to see I had the card installed) and Volume Panel. By the admission of Creative Customer Support America, however Creative Audio Panel will not work, and I have observed that Creative Consol Launcher does not function properly either. Indeed even plowing through the file system you'll find support only for XP and Vista versions of the drivers - there is no Win7 specific driver for either this card or it's PCIe counterpart.
Also don't expect to have access to the "What U Hear" utility - this goes for the PCIe version of the card as well. As ever, it seems the marketing guys are making claims about the card that can't actualy be backed up, sure it's techincaly illegal, but only if your customers are willing to start a class action lawsuit over a 50 dollar soundcard that sort-of works anyway.
Issue resolved for now - and I am no longer pulling my hair out in frustration.
Links to the Utilities I used to make my card functional:
CCleaner
http://www.ccleaner.com/
Virtual Audio Cables
http://software.muzychenko.net/eng/vac.html

WoW SB Tap Chat not working, not visible in Creative Audio Control Panel

I just received one of the new Sound Blaster World of Warcraft Tap Chat foot pedals and so far... it's not been a joy to use
The problem is that the device does not show up in the Audio Control panel (the creative panel) as a configurable device. I have the WoW wireless headset and it is on and active (otherwise the panel will not display). The Tap Chat is supposed to display on the list of options under Illumination, THX, Game Audio, Key Bindings and then the Tap Chat should be listed.
I'm running the latest drivers for the WoW headset (1.01.0001). Windows 7 64-bit. The audio control panel lists as version 1.00.05 (in the panel about screen).
During installation (reinstallation actually trying to fix the problem) the Tap Chat pedal is listed in the registration application, so I know it's installed correctly and IS visible to SOME creative apps (ie the registration app, not very helpful) but not the audio control panel.
I think it's either 1) the panel is an older version and does not know about the pedal (even though I've updated to the latest) or something else is fishy.
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I've already called your support group. They didn't even know that the product EXISTED. Nor did they have any idea what the problem is.
It's pretty obvious the problem is due to the device not being detected on 64bit systems (yes, I can see the device on a 32 bit machine).
So if anyone has Windows 7 64bit they are probably going to be sadly dissapointed with this device.
Also configuration only works if you have the WoW headset plugged in... which is really odd considering you don't need the headset to use the device once configured (you can use it anywhere without drivers since it is essentially a keyboard with only one key).

DTS Audio Control Panel

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Creative Audio Control Panel

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"The audio device supported by this application is not detected.
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?Thanks for the link.
The beta Console Launcher has installed without a problem but the Audio Control Panel still isn't appearing in Window 7's Control Panel. The Console Launcher didn't install an Audio Control Panel in the Start Menu though and I thought that the Audio Control Panel was installed with the drivers rather than the Console Launcher (I could be wrong though).

Audio device not detected by Creative Audio Control Panel

I cannot get creative audio control panel to work, I keep getting an error message saying the audio device supported by this application is not detected. I have had this problem using xp, vista and now windows 7. It seems to work after a reformat and clean install but will eventuslly stop working again for some reason.
I have read a few posts with people having the same problem but cannot find a solution.
It is getting quite annoying having to reformat all the time just to temporarily?fix this so if anyone can help it would be very much appreciated.
Thanks.

Naamloos.jpg
I also looked at the details of the driver and it shows a whole buch of driver, even two unsigned. Are all these neccesary? Maybe I have to many old drivers conflicting?
Creative.jpg
Also the volume mixer seems empty, although it shows the playback device when pointing over the square, I can't select it.
Attached Images
creative2.jpg
(19.4 KB, 2 views)

I can't seem to open my DTS Audio Control Panel

I have upgraded my pc to Win 8.1.
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PCI\VEN_1814&DEV_3298&SUBSYS_18EC103C&REV_00\4&1937D2A1&0&01E0
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HP Pavilion 15-e015tx Notebook PC(E3B55PA)
This question was solved.
View Solution.

Nevermind guys, HP support Assistant just gave me an update and its working fine now

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Hi mchainmchainmch,
I am sorry, but to get your issue more exposure, I would suggest posting it in the commercial forums, since this is a commercial product. You can do this at http://h30499.www3.hp.com/t5/Business-PCs-Compaq-Elite-Pro/bd-p/bsc-271
I hope this helps!
Regards
MechPilot
I work on behalf of HP
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Lost Beats Audio Control Panel, Windows Experience Index and HP Power Manager on fresh install...

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