Lost CD, still have serial number. How to install?

My apologies to all you good people that will have to read this. But Adobe aren't making it easy to get support.
Also appologies for any forum rules I may be breaking.
Adobe Chat says there is an agent available, yet the chat panel just keeps saying
"We are still assisting other customers, thank you for your patience. You can also try our community forums, where experts are online 24/7."
Due to the complex nature of Adobe licensing, our company has bought different versions of acrobat over the years (FPP, Volume License, some upgrade, some full, etc...)
We bought a FPP (retail) CD from a reputable supplier last year. I've since got a new PC for the user and cannot find the CD (That we keep in a catalouge). It has been lost, stolen or binned by the cleaners. However, we keep a record of all serial numbers, so I know which one is in use by this user.
My problem is, I need to install acrobat 11 using this serial number to this users PC, to remain compliant.
I have tried media for another v11 license we have, but it says the serial number is invalid. Is this a sign that our records have been inacurately transcribed or are the CD's tied into a particular serial number?
If the latter, is there anyway around this?
*Any* help at this stage would be greatly appreciated.

thanks
that site seems good but whenever i click on a link to downlad i get
Access Denied
You don't have permission to access "http://trials2.adobe.com/AdobeProducts/PHSP/12/osx10/Photoshop_12_LS1.dmg?" on this server.
Reference #18.8fe9df5a.1393438653.7725c4
any ideas?

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