Lost connection a half hour ago, still off

Sky fibre connection went down about a half-hour ago and is still down. The lan 2 light on the BT Openreach box and the Internet light on the Sky router are both off, all other lights on.
The Sky help number is permanently engaged. Anyone have any thoughts on what might be the issue?

They know about it http://helpforum.sky.com/t5/Announcements/Problems-with-Sky-Broadband-and-Talk-in-South-London-01-August/m-p/2358937

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