Lost connection at laptop boot

i have a home hub 3 connected to openreach box and everything has been working fine for the last 8 months or so.
i now have a problem and cant figure out any solution.
the hub shows 3 blue lights, great. i connect my phone and it works fine with the wi-fi, i connect my wifes phone and again everything is fine, i connect my tablet and everything runs smoothly.
i then turn on my laptop (the same one i have been using for about 2 years) and the broadband light goes orange and nothing will connect to the internet.
i phoned the tech line and got some great help, (turn everything off and on, press reset on openreach box, press restart on hh, hard reset hh, surprise surprise it still doesnt work, ok sir i cant find a fault so an engineer will take a look at the green box on the street in the next 48 hrs.) wtf how is looking at the cabinet going to sort this out, did you not hear me say everything is fine until i turn on my laptop.
anyway i have since tried to update my wireless card driver, turn off the wi-fi switch on the laptop, uninstall the wireless card and use a different wireless card but i still get the same problem.
connection is fine
boot up laptop
broadband light turns orange
put laptop in sleep mode
connection is fine
wake up laptop
broadband light turns orange
turn hh off and on
broadband light still orange
turn laptop off
connection fine
someone please help there is only so much i can do on a tablet and need my laptop connected
Solved!
Go to Solution.

Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
If its a Windows Vista laptop, then visit the manufacturers website, and see if there are any updates, as Windows Update does not usually find them.
This suggestion by forum member  gg30340, may fix the problem.
Select Start
In the Start Search field type ncpa.cpl and press the Enter key on your keyboard.
In the new window, right-click on your Wireless Network Connection and select Properties.
In the This connection uses the following items section, remove the tick beside (i.e. disable) Internet Protocol Version 6 (TCP/IPv6) and then press OK.
Left click on Internet Protocol IPV4, click on properties. Check the options to obtain IP address and DNS Server address automatically.
The other thing to do, is to see if it does the same thing if you connect the laptop using an Ethernet cable.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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    r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
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