Lost Connection to iTunes Music Store...

I was downloading a season pass for a TV show (22 EPISODES) and my iTunes lost the connection...My error message said that the connection had been reset and I should make sure that my connection was active and then retry...How do I make sure the connection is active?...What happens to the episodes that haven't yet been downloaded to my iPod?...How will I be able to get them?...I will NOT be paying for them twice...Any help in resolving this issue would be greatly appreciated...

Hi, and welcome to the Discussions!
I'm an iTunes for Mac user, but the process should be the same... launch iTunes and find and select "Check for purchased music" from the Advanced tab of the iTunes menubar.
This will identify what was purchased which not yet downloaded (or incompletely downloaded). When it does, it will automatically resume download from ITMS.
Here's a link with more info on this.
Gary

Similar Messages

Cannot connect to itunes music store

Over the past 2 days, iTunes will not let me access the music store coming up with the error message
"iTunes could not connect to the Music Store. The network connection timed out.
Make sure your network settings are correct and your network connection is active, then try again"
I haven't changed my network settings at all and have no idea how to solve this.

My firewall is Norton Internet Security. I haven't been able to access the music store for over a month. Have tried every fix, in every post, including allowing iTunes in the programs section of my firewall, uninstalling and reinstalling both iTunes and Quicktime with no solution. When I click on the music store, iTunes closes every time. I could use iTunes 6.0.4 for a few weeks before these symptoms started. I upgraded to 6.0.5 today and no change. I read that my issue might have something to do with me having a Dell and Windows XP. I don't know, but it's frustrating the H#@* out of me. I'm an IT manager for a large company, to boot! I've spent more time on this issue than any IT problem ever encountered. The discussion board is riddled with people experiencing the same issue as I with no solution. What caught my attention was the model and OS of the poster's computer. Same as mine and many others. I am still interested in resolving this issue, but will be looking for another music purchasing solution in the meantime.
Any help would be appreciated.

I can't connect to itunes music store ..

my music store won't work. for a few weeks now i've been getting an error message saying "Itunes could not connect to the Music Store. An unknown error has occured [-3221]." i've redownloaded itunes && the first few times the store worked but now nothing is working.
windows xp Windows XP

It will help if you post details, Alex; iTunes and QuickTime versions, exact Windows version (incuding service packs) , how you connect to the Internet, and exactly what's happening (i.e. you can't get to the iTMS at all, you can get there but tracks won't download, any error messages, etc). It's really difficult to offer much in the way of advice without full information.
And please, stay with this thread; don't post "me too" post in other people's threads. It just makes it very difficult to deal with several people at once. Stick here and I'm sure folks will try to help out.
Regards.

Problem in connecting to iTunes/Music Store PLEASE HELP!!!!!

I can't connect to the itnues music store and get the following error message when I try:
itunes could not connect to the Music Store. The network connection was reset. Make sure your network connection is active and try again.
If anyone could give me advice on what to do I would be very grateful!!!! Oh, you might have to explain things in very simple terms. My IT knowledge is pretty basic.
Thanks
Stew

Hi stewart,
I assume you can connect to the internet otherwise, through your browser, email client, etc?
If so, check this post:
Can't connect to the iTunes Music Store
If not, investigate your internet connection.
maz

Cannot connect to iTunes music store on iPad 1

When I try and connect to the music store on my iPad I just get a message "cannot connect to iTunes store". I can however access the apps store. I can also access the music store from my Mac.
I have read a lot of discussion topics on this and it seems that this is a problem experience by many others especially on iPod. However I cannot find comments specifically related to iPad 1 and none of the suggested solutions in the existing discussion threads have worked for me.
- I have a good wifi connection (this message sent via the connection)
- There is no antivirus software on my iPad
- All software is up to date
- I have tried a reset (holding down home and sleep buttons simultaneously)
I have spent ages trying to sort this out and its driving me nuts anybody got any thoughts?

Carolyn
Many thanks for your reply. However, have already seen this discussion and have tried all of the suggested fixes. As noted above my software is up to date and I have a strong wireless network (proven by internet access over the same IPad). I am at a loss to thing what else could be an issue - seems to me that there is a sofware glitch in how the iTunes music store interacts with the iPad.
Paul

IPod Shuffle not connecting to iTunes Music Store

Hi... I know this has probably been explained loads of times, but could someone please tell me how I need to change my security and firewall settings so that I can connect to the iTunes music store? Please let me know, thanks very much.
Windows XP

i have exact same prob.... it has worked fine for about 5
months but has now decided to just stop.
i connect it and nothing happens at all???
no lights nothing but the shuffle still plays songs untill
the battery runs out....btw, i cant even charge it coz it does it does not connect AT ALL.

Slow Connection with iTunes Music Store

Hello. I just got to college with a 1.83 Intel Core Duo Macbook Pro that I've had for a couple of months so I am familiar with it. My Broadband Ethernet connection is fine except for the iTunes music store, which is incredibly slow. It takes about 5 minutes to connect to every link within the store, and finve minutes for the initial connection. I have tried all of the troubleshooting suggestions, un-installed iTunes, re-installed iTunes, emailed and telephoned apple care, and this is my last effort. I do not have a firewall, but still the Music store is incredibly slow. Does anyone have any suggestions or am I just screwed?

Download speed has improved a lot compared to last week. Yesterday I downloaded several albums and it took just a few minutes. I must say it was faster than importing from a CD. That said I must say that there may be some issue with your internet connection. Maybe the ISP is blocking the downloads. Check with your ISP first.

HELP! My computer will not connect to iTunes Music Store

Hi,
I have an active internet connection, and I am using the most current version of itunes but it will not connect to the store. This just started happening recently. I get a message that says: "itunes could not connect to the itunes store. Network connection timed out."
any Ideas?
PS> I tried deleting and reinstalling itunes... but it still did not work.

BUMP

ITunes Music Store will not allow me to connect

I have been trying to connect to the music store since I got my iPod last week. I have been using iTunes for a long time and I have always been able to connect to the store. When I installed the new software that came with my iTunes the store stopped working. I have stopped all anti virus, firewalls, security and anything else that has been recommended in other posts. I opened windows/system32/drivers and that was not the problem. I contacted apple and they gave me troubleshooting problems that didn't work, as I've tried them a million times. I also pinged phobos.apple.com and it says connection timed out 4 times and said information lost. So I don't know what else to do. I have windows xp with sevice pack 2 (which had been ruled out as the problem, I gurantee it), norton security (not the problem, I've disabled it and iTunes is allowed, nor is windows firewall the problem) and I can connect to the internet. The specific error message I am getting is iTunes cannot connect to the music store, network connection has been reset. make sure your network connections are active and try again. I just got a giftcard and I want to use it....any suggestions that aren't already all over every thread in the discussions?
Thanks a lot!

I would first check your firewall settings, as well as your security software to make sure they are not blocking the Store connection.

Suddenly can't connect to ichat or itunes music store

suddenly i can't connect to ichat or itunes music store. when i try to connect on ichat i get this message:
Could not connect to AIM The connection to the host was unexpectedly lost
When I try to connect to the music store I get:
iTunes could not connect to the Music Store. The network connection was reset. Make sure your network connectionis active and try again.
My internet is working. I can view websites and everything. I don't know what's going on or why. It's been going on for a couple days. I'd be grateful for any help!

ah yes, i had the flets program last year i believe. then i switched to OCN.
if you want to try to connect with another chat program besides iChat, we can try that. you can send me an email with an im name to [email protected] i had some problems with flets and had to call them about it, but it didnt really get resolved so i just switched when i moved to a bigger city.
i just iChatted with a mac user in colorado today, and i just checked and i can connect to the itunes store. are you trying to connect to the japanese itunes store, or another one?

Tried EVERYTHING!!! HELP!!! iTunes could not connect to the music store...

HELP! I have tried everything...I keep receiving the following error message:
"iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct and network connection is active, then try again."
I have a 60GB video ipod. OS Windows XP Service Pack 1. Dial up AOL. No firewalls, checked connections, followed all instructions on the support page, contacted customer support via email (see responses below), contacted AOL (referred me back to iTunes), iTunes referred me to customer support number for iPod (which I called, and they referred be back to iTunes customer support via email). After emailing customer support and receiving a general response, and replying to each response, the email said they were not technical support...read all emails below beginning with the most recent:
Subj: Re: Connect; Follow-up:
Date: 1/19/2006 6:04:50 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. We're sorry to hear you are still unable to connect to the store. At the end of this email we have included further possible solutions to the issue you are encountering.
We're also sorry your iTunes Music Gift email didn't reach the recipient. The gift code you purchased is ... The recipient's ISP may have inadvertently blocked or filtered our email, thinking it was spam.
If you purchased your gift using iTunes, you can resend it with a few simple mouse clicks. Just follow these easy steps to resend an unredeemed music gift to any address:
http://www.info.apple.com/kbnum/n301476
If you would rather email the gift information directly to the recipient using your email program, we've included instructions for your recipient and the gift code below.
1. Download and install the latest version of iTunes. You can download the latest version, free-of-charge, from our website.
http://www.apple.com/itunes/download/
2. Click the link below to launch the iTunes application and view the gift page.
http://www.itunes.com/go/songcode/
3. Click Redeem.
4. Copy this gift code and paste it into the Redeem code entry box.
Again, we're sorry you are still unable to connect to the store.
First, please make sure you're using the latest version of iTunes before you access the iTunes Music Store. You can download the latest version of iTunes from our website.
http://www.apple.com/itunes/download/
Also, some software that you install on your computer can affect the way your computer sends and receives information from the Internet. A few examples of this software are:
* Firewalls
* Internet security software
* Privacy filters
* Web accelerators
* Ad filters
If you cannot use the iTunes Music Store, try disabling this software temporarily to identify the culprit. Then, please refer to the documentation that came with the software to allow the iTunes Music Store to connect to the Internet. For your reference, these domains need to be permitted to send and receive data from the Internet:
phobos.apple.com
phobos.apple.com.edgesuite.net
For more instructions on configuring your 3rd-party software, please contact the software manufacturer. If your web accelerator appears to be at the root of the problem, please contact your ISP.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Thank you for your response. I am curious to know why if iTunes does not
answer non technical questions, why I received information when I replied to this
email. Listed below are the previous threads providing technical information.
Furthermore, if this is email is for billing disputes, I would like to have
my Mastercard credited $25.87 for a "gift this purchase/tv show" that I
purchased for my uncle on Christmas Day. I purchased the full first season of Monk.
I previously sent an email requesting credit on approximately January 2,
2006, and failed to receive a response. He never received the gift, or any
instructions about how to download the tv show, and I do not show a credit
appearing on my credit card. I would like to have credit for services not received.
Please credit the following card #XXXX
Thank you.
Emily
Subj: Re: Connect; Follow-up:
Date: 1/18/2006 2:21:12 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store.
The iTunes Music Store team answers non-technical questions about billing,
customer accounts, downloading music, and iTunes Music Store content.
Many questions about your iTunes software can be answered by choosing “iTunes
and Music Store Help” from the Help menu.
For online information, visit iTunes Support at
<http://www.apple.com/support/itunes>.
To access the discussion boards for iTunes and other Apple services, please
visit
<http://discussions.info.apple.com>.
For support for your iPod, please visit:
<http://www.apple.com/support/ipod/>
If you require assistance beyond the complimentary support available online,
please call AppleCare technical support at 800-APL-CARE (800-275-2273). Help
is available seven days a week from 8:00 a.m. to 8:00 p.m. central time. There
may be a fee associated with the call.
Sincerely,
iTunes Music Store Support
Need a quick answer?
iTunes Music Store Customer Service:
<http://www.apple.com/support/musicstore/ww>
iTunes technical assistance:
<http://www.apple.com/support/itunes/ww>
Thank you for your response. I have tried these methods, AGAIN. None of
them seem to work. I also contact my ISP, AOL. Nothing they advised me to do
worked. Has iTunes performed recent upgrades? Just viewing the discussion
boards, it seems like a lot of people are having problems. Having paid $399
for
the 60GB video ipod, I need more than a generic email telling me what to do,
when I already indicated in previous email that I followed the steps shown in
the
support area, which were the same instructions email to me.
Subj: Re: Connect; Follow-up:
Date: 1/16/2006 5:14:47 PM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. Use the steps in the
following article to troubleshoot your connection problem.
I have been unable to connect for more than 24 hours on Windows.
If you haven't been able to connect to the iTunes Music Store for more than a
day—and other customers on our discussion boards aren't experiencing similar
issues—a software or ISP configuration issue may be blocking your access to
the iTunes Music Store.
• Your copy of the iTunes application may be out of date.
• If iTunes is out of date, it will not be able to connect to the
iTunes Music Store. You can download the latest version of iTunes from our
website: ?http://www.apple.com/itunes/download/
• You installed a third-party anti-virus or personal firewall
application.
• You will need to configure your software to allow iTunes to access
the Music Store. You can contact the software manufacturer if you have
questions regarding configuration. Click here for more information.
• You upgraded to Windows XP Service Pack 2.
• Windows XP Service Pack 2, by default, enables the Windows Firewall.
As with a third-party firewall, you will need to configure Windows Firewall
to allow iTunes to access the Music Store. Read this document for more
information. If you have further questions about configuring the Windows Firewall,
contact Microsoft's Service Pack 2 hotline at (888) SP2-HELP.
• You upgraded to a high-speed or wireless Internet connection.
• A new DSL or cable modem, or even a router, could be the culprit.
These devices allow your computer to access the Internet at a much higher speed,
or route your connection to multiple computers. However, they can also expose
your computer to hackers. To help prevent this, manufacturers of these
products often install firewalls to prevent hackers and viruses from compromising
your system. Although this layer of protection is beneficial, there are
occasions when a device may determine that the iTunes Music Store is a threat to the
computer. If this is the case, you will need to configure these devices to
allow iTunes to access the Music Store. Contact your ISP or the device
manufacturer if you need help configuring your device.
• You switched to a new ISP.
• If you didn't install new networking hardware, your ISP may be
blocking access to the iTunes Music Store. Let your ISP know about this document
which can help your them configure their servers to allow iTunes Music Store
traffic through.
Sincerely,
The iTunes Music Store team
http://www.apple.com/support/itunes/ww/
In a message dated 1/14/2006 8:20:29 AM Pacific Standard Time,
[email protected] writes:
http://www.info.apple.com/kbnum/n300870
Thank you for your quick response. I already tried the link and all
instructions several times.
-The following is my information:
Sacramento, CA
-AOL 8.0 (dial up connection) - (tried downloading 9.0 but always receive
error message)
-The error message received is: iTunes cound not connect to the Music Store.
Network connection was refused. Make sure your network settings are correct
and network connection is active, then try again
Thank you,
Emily
Subj: Re: Connect; Follow-up:
Date: 1/14/2006 8:20:29 AM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
We're sorry to hear that you can't connect to the iTunes Music Store. Your
experience using the iTunes Music Store is very important to us, and we'll do
everything we can to help you fix the connection issue quickly.
This article outlines the culprits that can cause a connection issue. Please
try these solutions:
http://www.info.apple.com/kbnum/n300870
We hope one of these solutions helped you resolve the connection issue. In
the rare event that these suggestions didn't help, please reply to this email
with the following information:
1. Your city and state.
2. Whether you use a high-speed Internet connection, like a cable modem or
DSL.
3. The name of your Internet Service Provider.
4. The error message iTunes displayed (if any) when you tried to connect.
5. Your approval to reset your password.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Customer First Name : Emily
Customer Last Name :
email :
Web Order # :
Support Subject : Connect
Sub Issue : Can't connect
Comments : iTunes Account Name:
Platform : Windows XPSP1
Error Code :
Other Error :
Comments:
The error message I am receiving is "iTunes cound not connect to the Music
Store. Network connection was refused. Make sure your network settings are
correct and network connection is active, then try again". I have been unable to
connect to the music store for at least 3-4 days. I have been using iTunes
since last October, successfully. I checked all my network connections & they
are fine. I am able to connect to AOL. I even uninstalled and reinstalled
iTunes several times, all successfully, but I am still encountering a problem.
Thank you.
Emily
Nice, effective customer service. I'm at my wit's end. I field customer service calls, and answer emails at work, and the general responses from the iTunes response library are ridiculous. Especially, after emailing me twice technical support emails, they tell me they do not handle technical support questions...
Any help or suggestions as to how I should respond to the next email is helpful...
I also forgot to mention I have been able to connect to iTunes since October 2005, and have been unable to connect for almost 2 weeks now. And, yes, I have downloaded the latest version of iTunes. I was advised over the phone to upgrade to XP Service Pack 2, but it looks like SP2 has issues. ANd, no, I did not download SP2, because the customer support rep admitted he knew nothing to very little about iTunes.
Emily

Emily,
thanks for your posting, it just reflects my experience (although I didn't contact the helpdesk, but after what you wrote I think I can skip that part). I am livin in China and buy from the German MS, worked fine until about a week ago when the download of an album stopped just after 5 songs. I have never been able to connect to the shop ever since.
The interesting thing is, that I get a response from their server in the domain phobos.apple.com (phobos.apple.com/WebObjects/MZStore.woa/wa/storeFront) which I would interpret that there can't be a problem which they always list (Antivirus, Firewall etc...)
So will there ever be somebody from Apple who is going to give a better explanation how to solve the problem ? Or are there already too many people buying iPods and music ???

ITunes error message / "iTunes could not connect to the music store...

The past week, I have been having problems connecting to the iTunes music store. I purchased my ipod in 10/05 and have had no problems until recently. I keep receiving the following error message:
"iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct & network connection is active, then try again."
I went onto the website, and checked various things. I uninstalled and reinstalled iTunes and the software, checked to see if I have any firewalls (none), checked to see if I have Windows XP service pack 2 (I have 1), and contacted my ISP (AOL). Help! I have AOL 8.0 dial up, and have had service with them for a couple of years now, so that is not an issue. Per AOL, I tried uninstalling AOL adapter and restarting my computer, and also deleting cookies and deleting files/all offline content, defaulted my security settings (they were the same), and reset web settings. I have restarted my computer, but am still having the same issues. I already contacted iTunes about this issue, and they sent me the same email twice, with the same instructions as their website, which I indicated I already tried numerous times. I have also checked my connections, and everything is fune. I try to access iTunes after logging into AOL.
Thank you in advance to everybody that responds.
Emily

Thanks for the input. Unfortunately, I keep trying to do that, and have not been able to download for about a week. After contact customer support, I received the general "technical support" email, which is the same information found on the website. After replying to the email, which stated that I tried already tried the methods listed, I received the same email again. After replying to that email which included the previous threads, I received an email stating that the deparment I replied to does not handle technical issues. So, tonight, I re-emailed them with all of the threads and asked for an explanation of why I received technical emails if they do not respond to technical emails. It will be interesting to see how they respond, although it will probably be some general email. I sometimes respond to member service emails at my place of employment, so I know the procedure. The bottom line is that I should receive answers to my questions, even if the answer is something along these lines:
"I am researching your problem, and will contact you within the next xx hours/business days with a resolution. We value you as a customer, and strive to maintain excellent customer support and satisfaction. Thank you for your patience."
Or, a similar response. I know there is a general response library. And, I also know that if some body is unable to answer a question, as customer support, they should try utilize their resources. Basically, be a problem solver.

"iTunes could not connect to the Music Store" Error Message

Hello all,
I finally got my script running correctly and I can see the front page of my iTunesU site(Yay!). But I am getting an irritating error message, and what is unusual are the circumstances under which I see the error message and the circumstances under which I do NOT see the error message. Allow me to elaborate.
Scenario #1
I have iTunes open on my computer. I go to the login page I created on my school's website and login. I watch as the "Music Store" page on iTunes gives way to the front page of my iTunesU site. Perfection! This is the behavior I want!
Scenario #2
I DO NOT have iTunes open on my computer. I go to the login page I created on my school's website and login. I watch as iTunes begins to open and then spits out this error message:
"iTunes could not connect to the Music Store. An unknown error occurred. Make sure your network connection is active and try again."
There is also an error number attached to the error message but it changes from time to time with no explanation. Here is the strange part. If I just hit "OK" on the error message my iTunesU site opens fine.
I've tried this on my home and work computers and a friend's computer and the behavior is the same. Moreover I surfed over to the Stanford iTunesU login page: http://itunes.stanford.edu/ and I get the same behavior(which pretty much rules out in my mind that it is a problem with my script).
I guess it isn't a huge deal. Worse comes to worse we can tell the students and faculty, if you see an error message from iTunes just hit "OK". But I'm rolling out this slick new iTunesU site and this error message is like a scratch in the paint job. Plus my boss is looking over my shoulder like "what's that error?" and it is starting to detract from the computer whiz kid image I've worked so hard to cultivate
My possible suspects are:
iTunes - (Went over to the iTunes discussion board and a lot of people report similar error messages when trying to get into the Music Store but I couldn't find anyone who said hitting "OK" made it possible to proceed)
My script -(seems unlikely since Stanford has the same problem)
The configuration on the computers I've tested it on - (But I've tested it on three different computers!)
iTunesU - If this is the problem I'm hoping you people can help me.
So has anyone else experienced this?
Try to login into your iTunesU page with and without iTunes already open. See any error messages or weird behavior?
Try the same thing on Stanford's site: http://itunes.stanford.edu/
If you can repeat my result then post it here so Apple will know this is an issue. If you can't repeat my result then post it here so that I might know I need to look elsewhere for the problem.
Thank you for your kind attention.

I'm seeing this error on some, but not all, of my Windows XP machines. On my personal development XP box, I see this error if iTunes is closed when I try and access iTunes U via my transfer script or Stanford's.
"iTunes could not connect to the Music Store. The network connection was terminated unexpectedly. Make sure your network connection is active and try again."
The errors occured in IE 7 Beta, Firefox 1.5.x, and Firefox 2 Beta. In each case, iTunes U loaded after I clicked the 'ok' button in iTunes. I did notice that in Firefox's case an additional pop-up window appeared that asked whether or not I had iTunes; when I selected that I do have itunes, it transfered me to iTunes but generated the error.
After getting these errors on my Windows XP machine, I tried it on two different lab machines running Windows XP, and didn't get the error message once -- I tried it in IE 6, Firefox 1.0.x and Firefox 1.5.x and they all worked. It even worked with IE 7 Beta and Vista Beta.
Based on this, I think the problem must lie in how Windows registered iTunes, and the handshake just isn't happening properly.
Ken Newquist
Lafayette College

HT203433 I cannot find some of my previous purchased songs on iTunes Music Store? Lost?? Strange!

Hi,
I have lost many musics in the same album which I had purchased on iTunes Music Store.
I bought an album named "100 Supreme Classical Masterpieces: Rise of the Masters" about a year ago. It is a collection of classical music. It was a 100 piece of music but now I want to re-download it but it only shows me 15 tracks. I've checked it is not hidden. I've tried to search for it in iTunes Music and I found it. It is a 100 track album and it says that you've purchased this but in Purchase section only gives me 15 songs. Please help
Any idea?
Thank you.

I'm having the same problem with iTunes 11. When I purchase songs for the iTunes Store, they don't appear in iTunes for me. They appear immediately on my mobile devices, but in order to get them to appear in iTunes, I have to turn off iTunes Match and then turn it back on, and even then they only appear as being available for download. Oddly enough, if I go into the iTunes Media/Downloads folder, the original downloaded files are there. It's as if they aren't getting fully processed by iTunes and indexed properly after they are downloaded. It's incredibly annoying. I could probably drag those files into iTunes to add them, but I haven't tried that yet. Hopefully Apple will resolve this issue quickly. In the meantime, check your iTunes Media/Downloads folder. The files are probably there.

Can not connect to the itunes music store

yea, I can't connect to the iTunes music store. a message pops up saying, "iTunes could not connect to the music store. The network connection was refused" then it goes on to say that "Make sure your network settings or correct and your network connection is active, then try again." well this started happening on and off before 6.0.3 came out, then when I upgraded to 6.0.3 it would always do it, not letting me access the store. I have deleted iTunes and reinstalled it, reset my modem and router, restarted my computer. And the internet connection works fine, because I am typing this on the computer I am having the problem with, and I can connect to services like aim. also, i have another comuter on my network, and it connects to the music store just fine. please help, thanks!

X
Network Access Message: The page cannot be displayed
Explanation: There is a problem with the page you are trying to reach and it cannot be displayed.
Try the following:
Refresh page: Search for the page again by clicking the Refresh button. The timeout may have occurred due to Internet congestion.
Check spelling: Check that you typed the Web page address correctly. The address may have been mistyped.
Access from a link: If there is a link to the page you are looking for, try accessing the page from that link.
If you are still not able to view the requested page, try contacting your administrator or Helpdesk.
Technical Information (for support personnel)
Error Code: 502 Proxy Error. Not implemented (-2147467263)
IP Address: 69.44.123.24
Date: 2/27/2006 12:32:50 AM
Server: damonsta.improvTech.local
Source: web filter
This is a case of Apple stripping out/changing the proxy support in the iTunes software. Apple broke it and so far has not come up with a fix or even an appropriate public response to this.

Lost Connection to iTunes Music Store...

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