Lost connection to itunes store after latest itunes upgrade?

I have lost the ability to access the itunes store after uploading the latest v9 itunes. An error message appears saying check internet connection. My internet connection is fine for everything else. Any ideas as have bought an itouch and would like to upload some new stuff onto it?!

Are you running any of Symantec's (Norton) or McAfee's Internet security products or anything similar, or an antivirus/antispyware application? There have been reports that some such utilities treat an upgrade to iTunes as a new application and can block the application from connecting. So you have to go in and reset the utility to allow iTunes. The same thing can happen if you upgrade the security product (this has particularly been a problem with recent McAfee upgrades).
Check the settings for your utility. If iTunes is still listed, remove and re-enable the exception for iTunes. Consult your utility's documentation for the appropriate procedure; you can find instructions for Norton on Symantec's web page for iTunes. You may also need to check the built-in Windows firewall as well.
Hope this helps.

Similar Messages

Problems connecting to itunes store after downloading itunes 7

is anyone else still having problems accessing the itunes store after upgrading to itunes 7? i literally downloaded itunes 7 tonight and immediately started having problems accessing the store. definitely wish i had not clicked "yes" to upgrade. DOES ANYONE KNOW HOW TO FIX THIS? seems that there have problems w/itunes 7 for about a month now. feel like a sucker for not having known until now. help!!

is anyone else still having problems accessing the
itunes store after upgrading to itunes 7? i
literally downloaded itunes 7 tonight and immediately
started having problems accessing the store.
definitely wish i had not clicked "yes" to upgrade.
DOES ANYONE KNOW HOW TO FIX THIS? seems that there
have problems w/itunes 7 for about a month now. feel
like a sucker for not having known until now. help!!
Me too. I'm runing 10.4.8 on a PPC G4 1.2 mhz 1.5 gig & it's all hiccuppy and stuff.

Can't access movies in iTunes Store after iOS 7 upgrade

I cannot access, click, scroll, or download movies at the iTunes stores after downloading iOS 7. It's the first issue I've encountered. Sort of weird that I can access music but the movies section is inaccessible. I can see all the titles, but can't click on any of them to read details or download the movie. What's the fix?

I was on the phone with Apple for over an hour last night…they had me trying all kinds of things (deleting plists, creating a test account, etc. We did solve the multiple sign ins problem with the Apple ID (de-authorize iTunes and re-authorize), but I still cannot see podcasts (in the dropdown categories list) in the iTunes Store. The last thing I tried was to re-install Mavericks, but that issue persists…

ITunes Runtime Error on searching iTunes Store after latest update - WIndows 7

Hi
Just found a runtime error in iTunes. This is after the latest iTunes update that was installed this morning. The error occurs when I search the iTunes store and click on a result. Never happened before. No erros when playing music etc.
iTunes version: 10.6.3.25
Windows 7 Home Premium SP 1
WOndering if anyone else has had similar erros and whether there is a know solution.
Any help would be greatly appreciated.

Hi All
Apologies for the spelling errors in my post above. Careless of me to have posted in a hurry. Did not realise it is not possible to edit posts after a certain time (well for newbees) - which in my case was taken up by a "Please wait while we update the site" message from the forum. Well alteast I have managed to include a screenshot of the error below.

Can't connect to iTunes Store after Vista SP2 upgrade

Network connection OK & functioning. All other apps can connect to the internet. windows firewall has itunes and bonjour enabled. Flushed DNS. Upgraded to iTunes 8.2 and was able to connect to itune stores. Upgraded to Vista SP2 today and cannot connect to itunes store. Any ideas??
Itune Diag Summary:
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
TOSHIBA Satellite P205
iTunes 8.2.0.23
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.1.3
Apple Mobile Device Driver 1.43.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 2AA898C8821C918D
Current user is not an administrator.
The current local date and time is 2009-06-09 19:11:20.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {173069C1-D899-4D3E-88E1-DC7BE3560769}
Description: Intel(R) PRO/Wireless 3945ABG Network Connection
IP Address: 192.168.0.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Tue Jun 09 18:45:04 2009
Lease Expires: Tue Jun 16 18:45:04 2009
DNS Servers: 192.168.0.1
192.168.0.1
Adapter Name: {31DACFDD-8FC3-4A3D-BBCB-319A60DA357C}
Description: Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection could not be made.
Connection attempt to iTunes Store was unsuccessful.
The network connection could not be made.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection could not be made.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection could not be made.
Last successful store access was 2009-06-09 14:34:29.

Fixed it. I had both windows firewall and Kaspersky firewall tuned off. Turned Kaspersky ON and confirm iTunes was allowed. Can now connect to itunes Store!! STRANGE. It won't connect with all firewalls turned OFF???

I can't connect to App Store after iOS 7 upgrade, I can't connect to App Store after iOS 7 upgrade

I can't connect to the App Store after iOS 7 upgrade

I could always connect, but I couldn't search for anything.
Just tried the steps in this thread:
Log out (Settings > iTunes & App Store) then did a hard reset (Home and Power button) then signed back in.
That worked for me.

Can't connect to music store after updating itunes; ?connection refused?

Can someone from itunes please help. i mean ****. i guess u guys don't think of the people in ur forums that have problems. i have a problem accessing the music store. it says the network connection was refused. please check ur settings...blah blah blah. anyway the point is there are tons of people with this problem, no solutions, end of story. and lots of people have been having this problem right after updating their itunes. WHATS WRONG WITH THIS PICTURE? just tell us how to fix our music store. then maybe people would actually still use itunes instead of limewire.

The iTunes Music Store uses both HTTP Port 80 and 443. Make sure both are open in any firewall, and also make sure that the following domains are exempted in any firewall/filtering software:
phobos.apple.com
phobos.apple.com.edgesuite.net
You might want to completely shut down any firewall temporarily, just to see if that makes a difference. If you can then connect, you know it's a problem with your firewall.
Another possibility is an erroneous entry in the Hosts file. This tip from Mark Holly resolved problem for another poster (please note that I have not tried this fix so I cannot vouch for nor support the suggestion: I provide it only as a suggestion that worked for someone else):
NOTE: this will change a Windows operating system file. This could cause you problems if not done correctly.
Using Windows Explorer navigate to the following folder:
C:\WINDOWS\system32\drivers\etc.
In this folder is file called 'hosts'. Open it using Wordpad.
On the poster's pc there was in this file one long line. At the end of this line was "127.0.0.1 phobos.apple.com:. phobos.apple.com is the web address for the music store. What "127.0.0.1 phobos.apple.com" is doing is telling the pc to look for the web address only on the computer rather than the internet. By remove this section of the line and saving the changes you may then be able to access the music store without any problems.
IMPORTANT: Before making the changes to the hosts file I highly recommend making a backup of it. That way you can restore the original if other problems occur.
Hope this helps.

ITunes crashing after latest version upgrade

I have a 64-bit Windows 7 laptop. I installed the latest version of iTunes (10.5.1) for 64-bit machines and now I get blue screen every time I open iTunes. Is anyone else having this issue? If so, any solutions? Thanks!

There are many factors causing BSOD in WIndows.
First thing to check is the Windows system file corruption.(SFC /SCANNOW as indicated in the first reply).
Next is check your harddrive for file allocation errors and/or bad sectors and memory errors.
To check for hard disk errors
Open Computer by clicking the Start button , and then clicking Computer.
Right-click the drive that you want to check, and then click Properties.
Click the Tools tab, and then, under Error-checking, click Check now. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
To automatically repair problems with files and folders that the scan detects, select Automatically fix file system errors. Otherwise, the disk check will report problems but not fix them.
To perform a thorough check, select Scan for and attempt recovery of bad sectors. This scan attempts to find and repair physical errors on the drive itself, and it can take much longer to complete.
To check for both file errors and physical errors, select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors.
Click Start.
To check for memory problems
Open Memory Diagnostics Tool by clicking the Start button , and then clicking Control Panel. In the search box, type Memory, and then click Diagnose your computer's memory problems. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
Choose when to run the tool. If you choose to restart your computer and run the tool immediately, make sure that you save your work and close all of your running programs. The Memory Diagnostics Tool will run automatically when you restart Windows.

Cannot connect to itunes store after update

I cannot connect to itunes store after downloading latest update. I have tried everything list in "support" including flushing, etc

My problem appeared after upgrading to itunes 8.
"itunes could not connect to itunes store"
"Make sure network connection is active and try again"
Norton was the problem ....
-open Norton
-Select "Internet Security", then "Status & Settings"
-Select "Personal Firewall", then "Programs"
-Scroll down to itunes
My situation had itunes Internet access set to
"block all" I changed this setting to "permit all"
Hope this info helps you out ... Happy Holidays

Why can't I connect to Itunes store, after updating my ipad to OS 6?

Why can't I connect to Itunes store, after updating mt Ipad to Os 6?

Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

ITunes Crashes after clicking iTunes Store but updated with the latest version

iTunes Crashes after clicking iTunes Store. iTunes is updated with latest version still it didn't helped, have uninstalled & reinstalled.
Provide some resoultion

Hello energeticbala
Continue your troubleshooting with the article below for issues with iTunes crashing. Try opening it in Safe Mode and go to the iTunes Store to see if it stills works. The article will go on to troubleshoot if it user specific or system wide.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Regards,
-Norm G.

Problems with connecting to iTunes Store after loading 10.5.

Still unable to connect to the iTunes Store after downloading 10.5 to my PC. I'm running Windows XP with Service Pac 3. Has anyone had a similiar problem and successfully solved it? Apple support has been less than helpful!!!

It worked for me, for iTunes Store and Safari both!
amandav2 wrote:
I found a solution to my problem.
> start menu
> accessories,
> right click on the command prompt icon and choose "run as administrator".
Once it opens, type in the following command...
netsh winsock reset
hit enter
You should get a message that the winsock reset successful and you will need to reboot your computer.
Reboot and when I reloaded itunes the store loaded fine.

Help! I cannot connect Itunes store after my ipad 1 use ios5! Does anyone have a similar problem?

help! I cannot connect Itunes store after my ipad 1 use ios5! Does anyone have a similar problem?

Same :(
Do you have any problem with apps? I can download or update apps without problem. Also no problem with podcasts, but no music, no video or movie: cannot connect to iTunes Store :(

TS1368 cannot connect itune store after update ios 6

cannot connect itune store after update ios 6

Hello Dannard Lee,
It sounds like you aren't able to connect to the iTunes Store, or update your device to iOS 8. I would use the troubleshooting from the following article to help troubleshoot the issue, and it seems to be they may be related to one another:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
Thank you for using Apple Support Communities.
Regards,
Sterling

TS1702 just want to ask why still cant connect to iTunes store after restart?

just want to ask why still cant connect to iTunes store after restart?

Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
 Cheers, Tom

Lost connection to itunes store after latest itunes upgrade?

Similar Messages

Maybe you are looking for