Lost connectivity with all remotes

After connecting my husbands iPad to my Apple TV, none of my remotes work. How can I fix? I've Reset the box by unplugging but no remotes work

Try holding menu and left arrow buttons together on a remote for at least 6 secs while pointing at AppleTV - this will break 'pairing' if the unit somehow thinks it is paired to operate from a remote.
AC

Similar Messages

  • TS1741 I lost my Apple TV remote and can't connect with my remote app. What do I do?

    I lost my Apple TV remote and can't connect with my remote app. What do I do?

    Buy a new remote or borrow one and make remote app work

  • Disk Utility has Lost Connection with the Disk Managment Tool

    Hi,
    For starters, this problem is not associated with the thread that Brian Z. has posted at the top of this forum. Having said that, here's my problem:
    I had installed Security Update 2006-003, and Quicktime 7.1. Permissions were repaired before and after each installation, and all went well.
    Some hours later, I was experimenting with Apple Remote Desktop. I had activated ARD in the System Preferences>Sharing pane, and it provided me an IP address associated with ARD. I then turned on Airport, and ARD provided me with an IP address associated with that connection. However when I turned off my modem connection, System Preferences>Sharing hung, and had to be Force Quit.
    Console Log follows:
    ===== Mon May 15 2006 ===== 21:09:09 America/Anchorage =====
    2006-05-15 21:09:17.488 System Preferences[2732] Can't open input server /Library/InputManagers/Menu Extra Enabler.bundle
    2006-05-15 21:09:28.224 System Preferences[2732] ### Error:268435460 File:FileSharing.m Line:308
    2006-05-15 21:09:38.230 System Preferences[2732] ### Error:268435460 File:FileSharing.m Line:343
    2006-05-15 21:09:48.415 System Preferences[2732] ### Error:268435460 File:FileSharing.m Line:343
    Thinking a plist had become corrupted, I trashed the following:
    com.apple.systempreferences.plist
    com.apple.RemoteDesktop.plist
    com.apple.Remotemanagement.plist
    com.apple.sharing.firewall.plist.
    System Preferences started out very slowly, but then all the panes except Sharing would work ok.
    I booted from the install disk and performed a Disk Repair. There were no problems reported.
    When I tried to run a Repair Permissions, after about 20 seconds I got the, "Disk Utility has lost connection with the disk management tool and can not continue. Please quit and relaunch Disk Utility."
    I quit D.U. and the Installer, and was able to successfully run a Repair Permissions from the D.U. in my Utilities folder. It had no problems to report.
    Continuting to troubleshoot the System Preferences problem, I then trashed the com.apple.preferencepanes.cache. This solved my System Preferences>Sharing problem.
    However, I am still unable to perform a Repair Permissions after booting from my install disk (I get the subject message). Repairing permissions from the Disk Utility in my Utilies folder works fine.
    Any thoughts out there on a logical way to troubleshoot where my problem is? Is there a way to get a console log when I'm running DU from the install disk, or a comparable source??
    Thanks,
    Bob

    I found this crash log that was generated about the time I had problems with System Preferences hanging.
    Thoughts?
    Bob
    Entitled "writeconfig.crash.log"
    Host Name: Bobs-Big-Mac.local
    Date/Time: 2006-05-15 21:08:17 -0800
    OS Version: 10.3.9 (Build 7W98)
    Report Version: 2
    Command: writeconfig
    Path: /System/Library/PrivateFrameworks/Admin.framework/Resources/writeconfig
    Version: ??? (???)
    PID: 2707
    Thread: 0
    Exception: EXC_BREAKPOINT (0x0006)
    Code[0]: 0x00000001
    Code[1]: 0x90a8d2c0
    Thread 0 Crashed:
    0 com.apple.Foundation 0x90a8d2c0 _NSRaiseError + 0xf8
    1 com.apple.Foundation 0x90a349d8 -[NSConnection sendInvocation:] + 0x6a4
    2 com.apple.Foundation 0x90a2d8e0 -[NSObject(NSForwardInvocation) forward::] + 0x198
    3 libobjc.A.dylib 0x90866810 objcmsgForward + 0xb0
    4 writeconfig 0x0000baac 0x1000 + 0xaaac
    5 writeconfig 0x0000ec84 0x1000 + 0xdc84
    6 writeconfig 0x0000ad88 0x1000 + 0x9d88
    7 writeconfig 0x0000abfc 0x1000 + 0x9bfc
    PPC Thread State:
    srr0: 0x90a8d2c0 srr1: 0x0202f030 vrsave: 0x00000000
    cr: 0x24000442 xer: 0x00000000 lr: 0x90a8d298 ctr: 0x90a23528
    r0: 0x00000000 r1: 0xbffff430 r2: 0xa0a204bc r3: 0xa0a34e20
    r4: 0x9086eb88 r5: 0x20000000 r6: 0xbffff110 r7: 0x00000000
    r8: 0x00000001 r9: 0x0030d370 r10: 0x00000239 r11: 0x28000442
    r12: 0x90a23528 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
    r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
    r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
    r24: 0x00310680 r25: 0xbffffcd8 r26: 0x00311c50 r27: 0xa0a2af6c
    r28: 0xa0a30e7c r29: 0xa0a24ae0 r30: 0x003109a0 r31: 0x90a8d1d0
    Binary Images Description:
    0x1000 - 0x28fff writeconfig /System/Library/PrivateFrameworks/Admin.framework/Resources/writeconfig
    0x80830000 - 0x8090efff libxml2.2.dylib /usr/lib/libxml2.2.dylib
    0x8c2bc000 - 0x8c2c5fff libBSDPClient.A.dylib /usr/lib/libBSDPClient.A.dylib
    0x8fe00000 - 0x8fe4ffff dyld /usr/lib/dyld
    0x90000000 - 0x9014ffff libSystem.B.dylib /usr/lib/libSystem.B.dylib
    0x901c0000 - 0x9026efff com.apple.CoreFoundation 6.3.9 (299.37) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x902b0000 - 0x90529fff com.apple.CoreServices.CarbonCore 10.3.7 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
    0x905a0000 - 0x90610fff com.apple.framework.IOKit 1.3.6 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x90640000 - 0x906c8fff com.apple.CoreServices.OSServices 3.0.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
    0x90733000 - 0x90740fff com.apple.CommonPanels 1.2.1 (1.0) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
    0x90810000 - 0x90810fff com.apple.ApplicationServices 1.0 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
    0x90860000 - 0x908cffff libobjc.A.dylib /usr/lib/libobjc.A.dylib
    0x908f5000 - 0x90912fff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
    0x90940000 - 0x909b3fff com.apple.DesktopServices 1.2.5 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
    0x90a20000 - 0x90b7bfff com.apple.Foundation 6.3.8 (500.61) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x90d40000 - 0x90d40fff com.apple.Carbon 10.3 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x90d50000 - 0x90d6bfff com.apple.SystemConfiguration 1.7.1 (???) /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
    0x90d7c000 - 0x90d8cfff com.apple.speech.recognition.framework 3.3 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
    0x90dd0000 - 0x90df0fff com.apple.DirectoryService.Framework 1.7.2 /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
    0x90e10000 - 0x90e11fff com.apple.ServerControl 10.2.3 /System/Library/PrivateFrameworks/ServerControl.framework/Versions/A/ServerCont rol
    0x90e13000 - 0x90e4bfff com.apple.LaunchServices 10.3.5 (98.4) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LaunchServices.framework/Versions/A/LaunchServices
    0x90e60000 - 0x90e66fff com.apple.ServerPrefs 10.2.3 /System/Library/PrivateFrameworks/ServerPrefs.framework/Versions/A/ServerPrefs
    0x90e80000 - 0x90e9ffff com.apple.MediaKit 2.6 (232.3) /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
    0x90ec0000 - 0x90ec0fff com.apple.Cocoa 6.3 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x9102d000 - 0x91047fff com.apple.openscripting 1.2.1 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
    0x910c0000 - 0x910c1fff com.apple.AFPDefines 2.0.1 /System/Library/PrivateFrameworks/AFPDefines.framework/Versions/A/AFPDefines
    0x910e0000 - 0x91134fff com.apple.bom 1.2.7 (64.1) /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
    0x91141000 - 0x91141fff com.apple.CoreServices 10.3 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x91230000 - 0x9123afff com.apple.framework.machinesettings 1.3.3 /System/Library/PrivateFrameworks/MachineSettings.framework/Versions/A/MachineS ettings
    0x91242000 - 0x9124cfff com.apple.framework.AppleTalk 1.2.0 (???) /System/Library/Frameworks/AppleTalk.framework/Versions/A/AppleTalk
    0x91251000 - 0x9125afff com.apple.DiskArbitration 2.0.5 /System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskArbi tration
    0x912e0000 - 0x912f7fff com.apple.LangAnalysis 1.5.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
    0x91303000 - 0x91370fff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
    0x913a0000 - 0x9145ffff ColorSync /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
    0x915e0000 - 0x91699fff com.apple.QD 3.4.71 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
    0x916f0000 - 0x91728fff com.apple.AE 1.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ AE.framework/Versions/A/AE
    0x91760000 - 0x917f3fff com.apple.print.framework.PrintCore 3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
    0x9194f000 - 0x9194ffff com.apple.audio.units.AudioUnit 1.3.3 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
    0x91970000 - 0x919befff com.apple.print.framework.Print 3.3 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
    0x91a40000 - 0x91ab3fff com.apple.NavigationServices 3.3.3 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
    0x91afb000 - 0x91b0bfff com.apple.ImageCapture 2.1.5 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
    0x91b30000 - 0x91b44fff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
    0x91b60000 - 0x91b6bfff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
    0x91ba3000 - 0x91bbdfff libresolv.9.dylib /usr/lib/libresolv.9.dylib
    0x91bd0000 - 0x91bdffff libPSRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib
    0x91c00000 - 0x91c13fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
    0x92037000 - 0x92052fff libcurl.2.dylib /usr/lib/libcurl.2.dylib
    0x92070000 - 0x92096fff com.apple.FindByContent 1.4 (1.2) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ FindByContent.framework/Versions/A/FindByContent
    0x92170000 - 0x92357fff com.apple.security 2.4 (179) /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x927f0000 - 0x92827fff com.apple.CFNetwork 1.2.2 (7) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
    0x9283f000 - 0x92857fff com.apple.WebServices 1.1.1 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServ icesCore.framework/Versions/A/WebServicesCore
    0x92880000 - 0x92c05fff com.apple.HIToolbox 1.3.7 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
    0x92de0000 - 0x92e30fff com.apple.HIServices 1.4.1 (0.0.1d1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
    0x92e70000 - 0x9336ffff com.apple.AppKit 6.3.10 (743.42) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x93680000 - 0x93958fff com.apple.CoreGraphics 1.203.30 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
    0x939d0000 - 0x939d4fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
    0x93a50000 - 0x93a64fff libcups.2.dylib /usr/lib/libcups.2.dylib
    0x93a6a000 - 0x93a84fff libPDFRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
    0x93bec000 - 0x93ca4fff com.apple.audio.toolbox.AudioToolbox 1.3.4 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    0x94270000 - 0x94333fff com.apple.DiskImagesFramework 10.3.8 (77) /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
    0x94580000 - 0x9458bfff com.apple.securityhi 1.2 (90) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
    0x94593000 - 0x9459ffff com.apple.help 1.0.1 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
    0x945b0000 - 0x945b9fff libz.1.dylib /usr/lib/libz.1.dylib
    0x94650000 - 0x946affff com.apple.SearchKit 1.0.2 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
    0x94720000 - 0x94721fff com.apple.securityfoundation 1.0 (6) /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
    0x94800000 - 0x9488cfff com.apple.ink.framework 101.1.4 (55.12) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
    0x94e0b000 - 0x94e1efff com.apple.speech.synthesis.framework 3.2 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    0x95140000 - 0x951b5fff com.apple.DiscRecordingEngine 2.1.17 /System/Library/Frameworks/DiscRecording.framework/Versions/A/Frameworks/DiscRe cordingEngine.framework/Versions/A/DiscRecordingEngine
    0x954c0000 - 0x95ac6fff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
    0x95b20000 - 0x95df0fff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
    0x95f00000 - 0x95f20fff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
    0x96028000 - 0x960f0fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
    0x968d0000 - 0x969b2fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
    0x96a04000 - 0x96a6dfff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
    0x96aa0000 - 0x96acefff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
    0x96b50000 - 0x96bdffff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
    0x96c00000 - 0x96c67fff com.apple.audio.CoreAudio 2.1.3 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
    0x96cb0000 - 0x96d9efff libiconv.2.dylib /usr/lib/libiconv.2.dylib
    0x96de0000 - 0x96df0fff com.apple.vecLib 3.0.3 (vecLib 3.0.3) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
    0x96ee0000 - 0x96ee8fff libbsm.dylib /usr/lib/libbsm.dylib

  • "Lost connection with AIM" error message

    Hi all,
    I've been a long-time iChat user — I've had very few problems, but now, at home, whenever I've been connected for about 10-15mins, iChat just disconnects with the simple iChat Connect Alert that the app has "Lost connection with AIM. The connection with the host was unexpectedly lost."
    My Buddy List collapses to a "disconnected" header and I diappear from my Buddies' buddy lists. If I'm in the middle of a chat (video, audio or text), the chat continues uninterrupted, but I still disappear from people's lists as if I'd disconnected manually. Weird.
    The net result is that I have to keep checking to see if I'm connected and then reconnecting all the time. A real pain in the proverbial.
    It only happens at the house. My laptop doesn't disconnect if I'm at the office, for instance.
    I have cable, coming in to Netgear 814v2 router; out to an 8-port gigabit switch, which then feeds my three main machines. All via ethernet cabling.
    All machines have the same problem described above.
    I've made the usual Quicktime setting changes.
    I've listed the necessary ports in my Mac firewall settings (even though the firewall is turned off).
    Each machine has a dedicated IP issued by the router (10.0.0.2 thru 10.0.0.5)
    The router firmware is up to date.
    What else is there?! I have no problems initiating or joining any sort of chat with my buddies around the world. I have excellent bandwidth. My internet and email are never interrupted 24/7.
    Can someone help me? Pretty please?
    17" Powerbook G4 & Dual G5 2.5Ghz   Mac OS X (10.4.7)  

    Hi
    Try this log on to AIM on port 443 rather than port 5190
    Go to IChat > Preferences > Accounts.
    Log out of AIM and then use the Server Settings tab
    Set the port to 443.
    Log back in again.
    Tony

  • I can no longer log into my ichat linked to my gmail.  right after opening up ichat, receive the following message:  lost connection with jabber.  the server has unexpectedly disconnected.

    i can no longer log into my ichat linked to my gmail.  right after opening up ichat, receive the following message:  lost connection with jabber.  the server has unexpectedly disconnected.  how to troubleshoot?  thanks.

    Hi,
    There can be many reasons why the Login is "up the creek".
    Any break in the network at your end whilst logged in will cause  an issue.
    A sort of discrepancy between what iChat thinks the state should be and what the server thinks.
    If they don't agree the server will refuse to accept.
    A Crash at the server end which does not log you out properly will also do it.
    Any file at any time can be come corrupted.
    Luckily with the iChat .plists they are recreated if removed with an iChat Restart.
    If it were AIM you can also get your Account Suspended  and this will not log you in.
    (It tends to happen from Chat rooms where people notify AIM about bad behaviour (as they see it) and you have to apply to get Un-suspended).
    Most of the big IM services use multiple servers.
    Sometimes these go out of Sync.
    In the case of AIM this happens when they remove Old unused Screen Names from people's Buddy List prior to making them available for re-registration.  I am not sure if this happens at Google.
    You seem to be talking about an account that has worked at Work and having new computer at home.
    As I mentioned the Priority thing you have not said that it has coincided with the new computer logging in  (this will kick the work Computer out of Google whether you are logged in  on the Web Mail page or in iChat)
    IN addition to that iChat stays partially logged in for Off Line IMs
    This is done in the background by a support app called iChatAgent
    If your Computer is ON but ichat is not started people can still send you Messages.
    Instead of saving these on the server until you login iChat will start up.
    Depending if the home Mac is effecting the Work Login it may be holding sway over your Login.
    Using your girlfriend's login may have booted her Off Line where she normally uses the name/login.
    The AIM Side can be specifically set to allow Multiple Logins and therefore NOT allow them.  If this happens you get a warning and messages to do something about it.
    You do not get these in any Jabber or Google Login as the Priority setting is supposed to take care of it.
    If the Login works at the Web Mail Login and on one computer then the .plist on the work computer is the most likely issue.
    There is a small chance that a Corrupt Buddy Pic (Home Folder/Library/Caches/com.apple.iChat/Pictures) may be the cause.
    Set this folder to icon view and also use the Finder's View Menu > Show View Options and select icon view.
    This should show all pics as their icon.
    Check that all display properly.
    At this point I would try a COMBO version update install of the last Update you did over what you have.
    This often corrects hard to trace things
    The 10.5.8 COMBO is here
    11:28 PM      Monday; June 20, 2011
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb( 10.6.7)
     Mac OS X (10.6.7),
    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Lost connection with server

    For about two days now, the bbm application has refused to launch. It has been writing lost connection with server....can any one please help! It's really urgent

    Hi and Welcome to the Community!
    With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (step should result in a message coming to your BB...please wait for that before proceeding to the next step):
    1) Register HRT
    KB00510 How to register a BlackBerry smartphone with the wireless network
    Please wait for one "registration" message to arrive
    2) Reboot
    Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
    BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
    See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
    Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
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    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Nokia Ovi Suite has lost connection with your devi...

    5 months has passed and many hours on the phone to Nokia. The phone has been completely reset /reboot by Nokia time and time again and still the phone gets this message when trying to update software..."Nokia Ovi Suite has lost connection with your device"....We were optimistic that the software upgrade would solve the other problems we are having with all the Nokia phones at work. They are all E52's

    Having the same issue currently with an E72 software version is 054.005.266.02 and Ovi Suite 3.1.1.80
    Actually I had connection lost all the time with all previous versions of Ovi Suite too... it has never been reliable.
    Using original Nokia USB cable, connected securely. Tried different PCs, different USB ports, same issue.
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    Attachments:
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