Lost CS3 serial number and installation disc

I am re-installing Adobe CS3 Master Suite to a new PC. The original installation on the old PC was done by someone who have left the company and also the installation CDs and serial number are not able to be located.
I have since manage to download the CS3 software from Adobe website, but I forsee I'll be stuck when they prompt me for the serial number. I don't have the Adobe ID the former employee used to sign in to the Adobe website or make the purchases. Can you please advice?
Also, at which stage do I deactivate the CS3 from the old PC and activate the CS3 on the new PC?  Can I first activate the CS3 on the new PC first while ensuring that the old PC is powered off and not being accessed in order to ensure that the CS3 is working fine before I deactivate the CS3 on the old PC.

A single user license allows for activated installations on two machines.  So you can leave the original installation working while you figure out what you can do to turn the former employee's software into yours.  I do not see a solution myself if the former employee purchased the software and used their own Adobe ID for it.  The company should have managed that aspect if the plan was to retain ownership of it.  You might have to contact the former employee to get the software license properly transferred.
Transfer an Adobe product license

Similar Messages

  • Lost CS3 serial number and email I used from that purchase is no longer valid, now I cannot reinstall my CS5 after wiping my hard drive clean from a computer problem.

    Bought CS3 about 7 years ago under an email address that's been closed for many years and I lost the serial number from that old CS3 and now after doing a clean wipe of my hard drive after some computer glitches, I can no longer install CS5 upgrade as I cannot produce the CS3 serial number. No monkey business, I've been using CS5 since 2011 when I bought it directly from Adobe. What are my options?

    Is it possible for you to log in to your OLD Adobe account using that email address to check your history?
    https://www.adobe.com/account.html for serial numbers or subscriptions on your Adobe page
    If not, you MAY be able to have an employee look up the information linked to that old email address
    Adobe contact information - http://helpx.adobe.com/contact.html may help
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"
    If that doesn't work, you are going to have to buy new... either a subscription or Creative Suite 6

  • I have lost my serial number and disk for lightroom 3

    I have lost my serial number and disk for lightroom 3 and I need it - I have since upgraded to v5 but have gotten a new laptop and want to install lightroom on there.  I have my order number from 2011 for v3 AD003916979.  How can I get my old serial number?

    On you other machine with Lr5 installed or Lr3 installed search for a file on you computer called "Lightroom 3.0 Registration" or "Lightroom 5.0 Registration".  You may have to search for hidden/system files.   These files contain your Serial Numbers in plain text.
    Otherwise, if your order number is from Adobe you can log in with your account to see your purchased products or contact Adobe with that order number. 

  • I have lost my serial number and connot reload my creative suit standard.

    I have lost my serial number and connot reload my creative suit standard. I have the teacher/student edition that has been verified by my university but I cannot find the number when I sign in or finf anyone to contact. I just go round and round in circles. I have reched a point of utter frustration. Help!!!

    Does your serial number show on your account page?
    https://www.adobe.com/account.html for serial numbers on your Adobe page... or
    Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html

  • I have lost my serial number and don't no how to get a new one

    Hi
    I have lost my serial number and don't no how to get a new one
    Can any one help
    Thanks

    Which version... and did you register/activate with Adobe?
    https://www.adobe.com/account.html for your Adobe orders page

  • Lenovo s850 Lost IMEI & Serial Number and WIFI

    Dear Bro,
    I flash and unfortunately i format the device after new flashing i lost IMEI & Serial Number & no sim Detect and no wifi  so plz help me how i will fix. my baseband version is S850.ROW.V109, 2015/02/06/18:23 -...... may u check pic
    my baseband version is S850.ROW.V109, 2015/02/06/18:23 - See more at: https://forum.hovatek.com/thread-2344.html#sthash.​bCSHdmW8.dpuf

    See:
    iPod touch Serial number help?: Apple Support Communities
    - Report to police and change the passwords for all accounts used on the iPod
    All you can do is look for it the old fashioned way, like you would if you lost a wallet

  • Lost CS3 serial number, please help

    I'm behind the times but I have been using CS3 for quite some time and only installed the trial of Creative Cloud a couple of days ago, but for some reason when I try to use CS3, which I'm quite happy with, I no longer have the serial number installed and I can't find my disc for the number. Please help.

    See here:
    Find your serial number quickly

  • I have lost my serial number and need to find it, or get a new one.

    PS CS3 was installed and used successfully, until my teenager crashed my computer. I still have all of the icons in place, but I am not able to activate them. The box is long gone, along with the serial number How can I work through to find the serial number, or what technical instructions would helpful to solving this inherited issue. Many thanks for input!!!!!

    Go to Adobe.com sign in withe your Adobe User ID and the use this link Adobe ID . That should retrieve a list of your Adobe products. When the list is displayed click on your CS3 product to retrieve your serial number.

  • IWork Serial Number and installation

    I purchased the iWork Family pack in July and installed it on my new iMac. I just bought a new macbook yesterday but I cannot find my iWork discs. I know I can download the trial software from Apple.com but what do I do about the serial number? I still have 4 licenses left so I don't want to buy it again.

    charles clifton wrote:
    I'm back because re-reading your message, I feel that something is not clear.
    I have a similar problem, I had a problem with my OS so registered an express lane complaint and spoke to an apple tech in the UK a couple of days ago. He suggested I reinstall the OS which i did. The system original came with iwork 06 and i bought the upgrade online. I used to keep all my apple mails which would have had the serial number in a folder which has now disappeared and I can't find it anywhere on my apple store purchase history or itunes (where i know now it wouldn't have been). Its giving me a 30 day trial but as I've paid before I don't want to have to do so again. Most of my folders were copied into a previous systems folder on the HD. I've searched the message boards and thought you guys could help.
    Machine is 2-3 year old imac came with leopard upgrade disc, iwork 06 and ilife 06 back up discs.
    I don't understand which is the version which you paid for.
    If it's iWork '06, you must pay to be able to use iWork '09 more than 30 days.
    If it's iWork '09, apply what Peggy wrote.
    Yvan KOENIG (VALLAURIS, France) samedi 20 novembre 2010 18:17:27

  • I lost my serial number and i got a new computer i downloaded to how do i find it again?

    how do i find my serial number again to put it on another computer? i don't have no info? help

    hope dj's link helps you. Yeah folks; there are just some things we need to write down [remember that old fashion pen and paper stuff] or save in the computer or on an external h/hard or on a different computer

  • I lost the serial number and I can't find it on my email or adobe account?

    I need the serial number that goes with the lightroom 5 i have now to upgrade to lightroom 6 and can't find the serial number anywhere they say it should be.

    Hi there
    Did you purchase a download version of Lightroom 5 directly from Adobe?  If so, it would be registered to the account used to make the purchase.
    For other purchase methods please check https://helpx.adobe.com/x-productkb/global/find-serial-number.html
    Thanks
    Bev

  • Have the original disc for Photoshop Elements #11 but lost the serial number. [was: Janakhi Singh]

    Have the original disc for my Adobe Photoshop #11 but lost the serial number and urgently need same, in order to sign into my program account.  Need some information?

    Do you mean Photoshop Elements 11 or Photoshop CSx/11.x.x ?
    How did you purchase “Photoshop #11”?
    If you installed and registered your software at some point in the past, then your serial number should be online at www.adobe.com in the My Account area that lists registered products. 
    If you purchased your software from Adobe.com as a download then there may be an order receipt in your order history in my My Account area that could have your serial number. 
    If you purchased PS from a retail store then perhaps they have something that would help you.
    Adobe is not in a position to give away software so merely asserting that you have a disc (which contains something that could also easily be downloaded for free) probably isn’t going to be enough.  Do you have the box or the receipt?

  • Photoshop cs3 extended asking for serial number and activation after having the program for over 5 years now

    for some reason the program out of the blue is asking for a serial number and activation.  I can't find the case anymore.  does anyone have a way I can contact adobe directly to see if they can help me solve this problem. 
    Everywhere I look points me back to the forum or troubleshooting menus.
    thanks

    It may think you have a different computer if you've changed some of the hardware recently.
    Did you purchase the software as a download or register it with Adobe?  If so, your serial number may be available from them directly.  Click first the red A logo at the top of this page, then drill down through [Manage Account] to see the products they have on file for you.
    If you've physically lost your serial number and never registered it with Adobe, it's like losing a wad of cash on the street.  You're responsible for holding onto your valuables and no one's going to step up and replace it for you.
    The Creative Cloud Photographer's Bundle subscription package is still available for $9.99 a month, as far as I know.
    -Noel

  • Purchased new mac, but lost serial number and no longer have access to registered email.  Help

    Hi,
    As the subject header states, I purchased new mac, but lost my serial number and no longer have access to registered email.  I had purchased the Creative Suite Web and Design C6 version.  Support said they can only forward my lost serial number to the registered email.  Since she was without effective tools, she recommended I post something on the forums for support.  Anyone have the ability to get me back to using my suite?
    Thank you,
    Philip

    Only the person(s) you spoke to have the ability to provide you with the serial number.  People here can merely suggest where to look for it.  If you registered your software when you installed it originally then you should be able to find your serial number stored in your Adobe account online in the Products section.
    You might want to try updating your information in your account if the email is the only thing holding back from getting the info sent to you.

  • Upgrade from CS3 to CS4 won't accept CS3 serial number

    Hi
    I bought a downloadable upgrade to CS4 Design Premium a couple of weeks ago, installed OK, accepted the new serial number but when it asked for my CS3 serial number it won’t accept it. I have contacted Adobe Support and they told me that I needed to reinstall as they thought that it was doing this because I hadn’t chosen International English as the language and my original CS3 was set to International English. I did this but it still won’t accept my old serial number and I am having to use the programmes as a trial version. I have contacted Adobe again but it has been a week now and no response – has anyone else had this problem? I am getting concerned about what will happen when the trial runs out!
    Thanks for your help
    Message was edited by Jochem van Dieten: removed attached image with serial number

    Downloaded OK – Installed OK – when I open any of the programmes I get a Software Setup box that opens asking to choose the option of using the product on a trial basis or inputting my serial number – I input the new CS4 serial number and that is OK – then you click next and it brings up an Upgrade Check asking you to select a product that you already own (this is only a drop down menu of CS3 items, i.e. Design Premium, Master Collection etc) and asking you to input the serial number for this product – this is where it is falling over – I  input my old CS3 serial number and I get a cross and a box that comes up saying <The serial number you have entered does not match the product you have selected. Please try reentering the serial number, or selecting a different product from which to upgrade> this is where I am putting in my CS3 Design Premium serial number and it won’t accept it even though it is correct and is even listed under my Adobe Account as CS3 Design Premium!
    Hope that makes more sense

Maybe you are looking for

  • Text entry box question

    Hey all, I am currently working on a project and have run into a snag and cant seem to find the answer, or even if what i need can be done. Question 1: how do I advance a slide with the correct entry of a text field without a button or keypress? Ques

  • BT Infinity Broadband - stay away. Extremely poor...

    Just switched to BT Infinity broadband. Unfortunately, I took the limited option as we do not download a lot but wanted the faster speeds. A big mistake. Regret going to BT. Issues that we have faced so far: 1) Installation could not be done on the f

  • Digital signature details "translation"

    Hi, my request is quite simple, i need to translate the language for the default strings used by Livecycle DS ES2 in digital signatures. For Example: Digitally signed by: John doe Date: xx/xx/xxxx I'd like to translate the strings "Digitally signed b

  • Where is the option to print from Safari Reader on OS X Mavericks?

    There used to be a bar the came across the screen that let you email, print or save the page when you went into reader mode. Now there is no way to print things to reader mode, which used to make internet pages look much better.

  • Lr4.0 test not yet complete - results so far...

    In a word - phackin' awesome. New(est) clarity is perfect.